AIX Specialist Field Engineer Resume

SUMMARY

My technical and customer service skills are results of my experience and growth in the business for the last ten years. I am an extremely motivated leader and team player who enjoy the unique challenges that the IT industry presents in a growing business.
Throughout my career I have received various individual awards for my exceptional customer service while attending school full time which has proven that my dedication, determination, and “Can Do” attitude with my eagerness to learn has excelled me in this career.
I’m always looking for a challenge, and welcome new learning opportunities.

PROFESSIONAL EXPERIENCE

Confidential

AIX Specialist Field Engineer

Responsibilities:

Provided AIX services (solution/design/system administration /business continuity/planning) to various customers.
Confidential sold many various type of Confidential products, and I provided the Technical Support/Services for AIX/SystemP.
Also support and provided service to anything that fell in the AIX realm (storage, design, HMC, HACMP, NIM, VIO, tape library).
Worked on many different types of customers’ environments from Banks, Retails, Hospital, Schools, and Pharmacy from Fortune 500 Customer to small companies.
Also provided Hardware Setup (Various P5 machines, HMC, SAN switches, storage)
Also provided support on Xseries, Wintel and SAN platform

Confidential

Distributed Computing Engineer

Responsibilities:

Team Lead for AIX Operating System Provisioning Team
AIX System Admin and responsible for all AIX Nimservers in the U.S.
Responsible for all U.S. builds and rollouts of AIX infrastructure and clients
Project Lead for Merger consolidation of AIX Nimservers
Troubleshoot all Nim - Related issues between NimMaster and clients
Responsible for leading project to upgrade 13 Nimservers to Aix 5.3
Support critical lines of business (such as, Investment Bank, Chase Credit Card Services) on housing AIX OS images (mksysb), rollouts of AIX clients, and OS reloads during Disaster Recovery
Work closely and assist Sun (Jumpstart) and Linux (Kickstart) groups when needed

Confidential

IT Specialist

Responsibilities:

2nd Shift Floor Lead for Open System Business Continuity Recovery Services (BCRS)
Built, maintained, and responsible of Nimservers for Confidential BCRS Open System
Responsible of Nimloads for all 2,000 Various AIX Pseries Machine in Open Systems
Disaster Recovery Site, Responsible for the Hardware setup (Unix Servers and Large Tape Libraries), SAN, Inrange and Cisco Zoning, and OS support for multi-million dollar customers (United States Dept of Custom, Verizon, Mercedes Benz, Pepsi, and many more)
Responsible for creation of SAN Zone (Inrange/Cisco) of various storage: Fast T, Netapp, Shark, EMC, and Hitachi
Responsible for the success of Customer’s Disaster Recovery Test on Open System
Responsible for Network Connectivity of Vlan for customer servers
Maintained the Nimserver for AIX group in Open System
Knowledgeable with various AIX Pseries Machines: P590, P570, P690, P650, P660, P670, P630, P610, Micro Channel Servers, SP nodes 9076 and many more
Familiar with Various Unix Hardware, Switches, SAN, Large Tape Libraries
Provided 24x7 support during customer declaration of disaster
Provided Problem Determination, Troubleshooting, and guidance on customers disaster recovery process
Responsible for following Confidential business guidelines to meet Audit requirements during Disaster Recovery test, setup and customer support