SUMMARY

• Around 7+ years of experience in design, Development & Maintaining enterprise Applications and Salesforce applications across a range of domains, platforms and environments.
• Exceptional analytical problem - solving ability with good verbal and written communication skills.
• Technical strengths - Salesforce.com Apps development, customization and configuration using Apex, Trigger, Controllers, Visualforce Pages, Web services API, Java Script, Eclipse IDE and Apex Data Loader Tool.
• Provide technical assistance to customers and Document all technical work, enhance existing documentation, and maintain all documentation in the TD documentation repository.
• Mentored and helped other engineers on the team to refine and fine tune the design of projects from performance and scalability perspective.
• Highly motivated, a self-starter and very strong in troubleshooting & problem-solving skills.
• Always willing to learn and can quickly adapt to new technologies and working conditions.
• Experience with Salesforce Customization, Security Access, creating profiles, roles, users, page layouts, email services.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform -- world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Extensive experience using Salesforce Administration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, workflow, Approval Workflow, Reports and Dashboards.
• Strong Implementation & Integration experience using Custom objects, Triggers, workflow rules, approvals, Visualforce Pages, and Apex classes.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Proficient in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.
• Experience in wide range of languages and technologies such AJAX, HTML, CSS, JavaScript, Jquery
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.
• Worked with Security Controls (Profiles, Roles, OWD, Sharing Rules, Groups, Permission Sets).
• Worked with Batch Apex and Schedule Apex.
• Integrating the external applications with salesforce using REST API.

TECHNICAL SKILLS

• Apex, Visualforce, SFA customization, Data Loader, Design, Development, Implementation, Customization and Configuration, Salesforce Cloud, Salesforce Lightning, Salesforce Communities
• HTML, Web Services, XML, AJAX, Javascript, Java, NodeJS, SQL
• Oracle 11g/10g, SQL SERVER 2008, 2012
• Windows 2000/XP/7/8
• Eclipse, Apex Data Loader, ANT, JIRA, Rally, Visual Studio

PROFESSIONAL EXPERIENCE

Confidential

Cloud admin

Responsibilities:

• Took part in daily stand-up and refinement meetings to give updates of the progress being made
• Sends of templates for approval for different companies using the flow function in Marketing Cloud
• Analyzed the quality of leads using the List Analyzer in LeanData
• Set up new reps, and assigned the reps telephone number and campaigns in Five9
• Loads leads and assigns leads to reps
• Built a new object to track merged leads and used triggers to update fields on other objects
• Developed a series of workflows to direct leads based on different criteria
• Made different validation rule to ensure that data is entered properly and limit abilities of reps
• Implemented a process build to direct leads based on the application of a card request
• Ensured all custom code had a code coverage of 75% before moving to production
• Used Change Sets to moved changes from Full and Partial Sandboxes
• Created Permission Sets to granted additional access when needed
• Incorporated Custom Permissions with custom code to help business user and stake holders manage requirements without having knowledge of apex
• Created queues in both Salesforce and Five9 to manage calls and leads
• Designed test scripts to help with testing of requirements’
• Viewed information from Salesforce by creating SQL statements and creating reports in Salesforce
• Schedule and create emails with Marketing Cloud
• Create Lists and Data Extensions
• Migrated a team from Exacttarget to Marketing Cloud
• Create trainings documents for new process for team members
• Used AMPscript to localize emails when needed
• Made landing pages and troubleshooted any issues

Confidential

Salesforce Sme

Responsibilities:

• Took part in daily stand-up and refinement meetings to give updates of the progress being made
• Used RALLY to update cases/epics, and attach any needed document
• Created solutions to requirements to improve processes and solve problems
• Architected solutions for requirements and presented proof-of-concepts with frameworks to explain the process and impact of solution
• Gathers business requirements from attending meetings
• Worked with Service Cloud, Marketing Cloud, and Sales Cloud
• Does Impact Analysis to ensure implementations happen according to plan.
• Did development work on Velocity
• Worked with other SME’s to solve complex requirements
• Implemented two Streaming Api’s
• Became familiar with Mulesoft connectors, and how information may or may not change once entered into Salesforce.