SUMMARY

• Extensive technical experience in telecommunications and the computer industry, holding a range of jobs including transmission engineering, provisioning/disconnect engineering, global technical support engineer.
• Tier III & IV Global Technical Support of Confidential &T PBX, VoIP, VPN, VPN Concentrators, SS7, SONET/SDH, ATM/Frame Relay and optical switches including Confidential PSAX (Yuri and Sahara)Marconi routers/switches, CISCO routers, DSL and CooperMountain
• DSLAM products integration testing of hardware & software products, and NOC/FMAC Engineering/Supervision, network administration, system administration, business and capacity planningCapacity management, team management, product sales support, product/project management,
• System test & quality assurance certification and systems engineering of TDM, STDMOptical Ethernet, Gigabit Ethernet, IPFR, DWDM and SONET/SDH over fiber rings for various hardware/software manufactures (i.e. IXIA, Nortel, Cisco, Confidential, Ciena Metro & Ciena Core Director, and Confidential ).
• Technical operation and configuration support for lab use of Applied Innovations Switches130/180 models.
• Marconi routers/switches, CISCO routers, DSL and CooperMountain DSLAM products.
• Earlier experiences focused on pre and post communication equipment technical sales and support, 15 years in global customer technical support, consultation, systems integration and system test for Confidential BNS2000/Datakit/ISN/X.25 and Siemens X.25 Packet Switches and networks.
• Developed and published engineering guidelines and documentation with drawings using AutoCAD, VISIO and Office software products.
• A highly motivated self - starter with outstanding interpersonal, oral and written skills, team oriented and multitasker who is diverse in learning foreign languages and cultures with ease.

TECHNICAL SKILLS

• Administered and maintained MS severs, exchange servers, security firewalls, internal and external Voice Networks, Data Networks, Broadband & Datapacket networks.
• Dell, Confidential UNIX, HP UNIX, Linux, Sun Solaris, Java, PERL, C++, Windows Servers 2000 & 2003, XP PRO, 2000, NT, 98, 95, and MS DOS. Unix Shell, MS Word, MS Excel, MS PowerPoint, MS Access, MS Publisher, MS Project, Adobe Acrobat, Adobe Photo Deluxe, Adobe Page Maker, AutoCAD, Visio, MS DOS, NetOp, PCAnywhere, Ethereal and Wireshark. Administered Remedy (Trouble ticketing system),
• Primus (Problem Resolution tracking system) and Business Objects (Oracle based reports software). Systems Test & Quality Assurance Certification Engineering of DWDM, OC192, OC48, OC12, OC1/3, Optical Ethernet, Gigabit Ethernet, SONET/SDH, DS3, T3, DS1, T1, T45, DS0, ISDN, TCP/IP, VoIP, HTTP and LAN/WAN Servers and Hubs.
• One Vision INC, Starkeeper, Viatal, HP OpenView, Sun Solaris, AqueView utilized to monitor and administrator Communications networks and fiber rings.
• OA&M of WANs and LANs, SS7, DSL, DSLAMs, IPFR, ATM, VoIP, SMDS, SDLC, HDLC, VoATM, Frame-Relay, VDMs, Voice Compression, SNMP, Fiber Optics, FDDI, EVPN Provisioning, and Several Communication & Network Routing Protocols (i.e. X.25, ARCNET, DECNet, LAPD, Sync, Async, OSPF routing, SIP, H.323, FTP, IMAP, MIME, NFS,).

PROFESSIONAL EXPERIENCE

Confidential

Network Technical Support Engineer

Responsibilities:

• Provide Tier III technical support as for Wireless IP Applications, Session Initiated Protocols (SIP), Quick Edition (SIP) Voice over IP (VOIP), Wireless (IP DECT & Spectralink), Voicemail, Voicemail Recording, Conference Center, Phone Manager, Softconsole,
• Integrated Messaging Systems and Call Center applications, network IP Office switches via LAN/WAN, T1/PRI, point to point, Frame Relay connections, analog trunks, small community networking and overall networking of customers architecture. Consultation to business partner, distributors and customers on integration of voice and data convergent network solutions.
• Established, organize and maintain a LAB testing facility for Support Level 3 technical support engineers needed for duplication/testing software/hardware configurations of customer environments.
• Develop technical procedures in programming the IP Office switch. Collect and review monitor traces to identify software issues encountered after deployment to development organization.
• Supporting Voice Mail and additional user/client applications in the Windows OS (2000 & 2003 Server, XP PRO) and Linux environments.

Confidential

Technical Staff

Responsibilities:

• Laboratory Environmental Operations Management (LEOM) - Platform Team Lead Engineer
• Provided Tier III technical support for LAN/WAN, SONET backbone Rings, wireless voice quality (CDMA), VoIP, IP Back Haul and EVDO to internal 5ESS customers.
• Troubleshot and reported issues using our remote capabilities to access communications equipment within networks to an accepted resolution.
• Providing the testing environment and capabilities to our customer who requires customized wireless services.
• Planned, Owned from beginning to end, Coordinated, Engineered and managed several wireless projects leading to the very successful completion of on-time deliverables for new feature testing.
• Leading to very satisfied and happy internal/external customers.
• Developed and published internally on a Team web site several “How To” documents with illustrations using MS word and MS FrontPage.
• Reducing the time team engineers would spend researching a project and documenting the process.
• Managed the LEOM LAB Security Access System by providing/assigning electronic access via special cards and documenting via all entries and changes in a coupled database.

Confidential

Network Operations Technical Support

Responsibilities:

• Troubleshot/Document several customer reports using various remote tools. (i.e. NetOp, PCAnywhere, etc) Developed, published and implemented day to day NOC operating procedures, troubleshooting documentation and routines establishing a central point of contact for wireless broadband network operations using VISIO,
• Lotus Notes and MS Office software products. Developed and published test plans and schedules that utilize HP Openview, CiscoWorks, CiscoView, Naggios and Cisco Transport Manager (Optical Network Switch 15454) to reactively and proactively remotely monitor and administered Confidential (US),
• Confidential (Japan), Cell One (US), Confidential (US ), T-Mobile (Netherlands) and Confidential Network’s (US) wireless broadband networks consisting Radio Router base stations maintaining a 99.9% availability.
• Trained several communication engineers in the NOC MOP, and day to day operations/routines required to maintain 99.9% network availability.
• Developed/authored several types of network activity and status reports reducing the time spent analyzing network health.
• Actively monitoring and resolving problems within Broadband wireless networks for Confidential, Cell One, Confidential Networks, T-Mobile (Netherlands), Confidential (Japan) and Confidential (US Government in Washington D.C.) Tested, install and maintained communication servers from various vendors for uses with the Network Operations Center to all Broadband wireless networks monitored.
• Developed several automation software tools using Expect/Perl for use in monitoring and making parameter changes via SSH on all radio router base stations reducing the nominal time of 45 minutes spent by several engineers to the nominal time of 5 - 10 minutes of one engineer.
• Administer and maintain the CiscoWorks program used to monitor all Cisco devices within the core network providing fault identification and resolution tools utilized within the core network. Established and implementing operational metrics and guidelines.

Confidential Middletown, New Jersey-

Network Test & Quality Assurance

Responsibilities:

• Tier III & IV support for installation, operations and maintenance on-site/remote customer engineers for Confidential and Confidential switching products.
• Used Sublime MR Defect Tracking system exclusively for the tracking of software defects and fixes up to Tier 4 development.
• Developed and published engineering guidelines and documentation with drawings using AutoCAD, VISIO, Lotus Notes and MS Office software products.
• Developed and published test plans and schedules.
• Executed approved test plans and documented/analyzed testing results. Received 4 consecutive COMET awards recognizing my outstanding achievements in exceeding my stated goals and as a highly motivated self-starter with outstanding interpersonal, oral and written skills.
• System and network administration of UNIX based systems.
• Business & capacity planning for communication networks & networking. Systems test and quality assurance certification of UNIX based OSS software (i.e. BBOS, VxWorks, ICORE, OSE) and BEA Weblogic software used for automation testing of services/applications (i.e. USRP, INCS, DSL and IMA) for Storage Area Networks (SAN) & Comparative Network Initiative (CNI) in an TDM environment.
• Executing system tests in a LAB environment using tools like IXIA for IP performance testing, analyzing, and troubleshooting and recommend specific changes to be made to the software resulting in changing characteristics for both the LAB and end customer applications.
• ACCU-Ring laboratory and on-site operational system verification testing of hardware and software for Confidential &T Private Line Service’s certification of various vendors’ of SONET/SDH and DWDM voice/data communications equipment in accordance with ITU/ANSI specifications and Telecordia standards GR253.
• Linear extension configurations of Confidential Flash 192 and 2400 Optical switches to Confidential 600 & 150 optical switches via OC3 to customer premise via a DS1. Ciena Metro OC192/DWDM, NortelOperta OC192/DWDM, Confidential WaveStar OC48/OC192, Confidential DDM/FT-2000, NEC ADM 2400, CISCO 15454 & 15455 MSP and Confidential DMX OC192/OC48 optical network switches utilizing either UPSR or BLSR configurations.
• Administered and maintained the SNMP based INC, Netrac, Viatal, HP Openview and System X Network management systems to monitor and administer Network Elements via TL1 raw data and generate reports into UNIX, Informix and Excel formats. Generating reports in Informix, Unix and Excel using the information gathered for network/system effiency.

Confidential, Warren, New Jersey

Quality Assurance

Responsibilities:

• Provided Tier III support and training to field technicians and customers for various models of PBXs, VoIP, the PSAX family products (Yuri and Sahara ATM Switches),
• Macaroni Routers, Cooper Mountain Slams, DSL Modems, STDM, TDM, VPN, EVPN, VoIP, ATM/Frame Relay, Confidential Firewalls, IPFR, UTP, COAX, SMDS, SS7, SONET/SDH, DS1/DS3 IMA, OSPF routing, Ethernet Bridging/Routing, Applied Innovations Network Communication Switches, BNS2000, BNS2000 VCS, Datakit II VCS,
• Voice Over Data Multiplexing (VoDM or VDM), and Communication Protocols ( i.e. X.25, Sync, Async, LAPD, DECNET, ARCNET). Focused as an Account Assigned Person maintaining a single point of contact for over 10 specific customers providing root cause analysis and promoting analysis and customer advocacy with in Confidential / Confidential . Administered and utilized proprietary
• SNMP capable NMSs such as Starkeeper, Starkeeper II, Viatal, Aqueview, Tandem based and HP Openview for several customers. Generated system/network performance reports based on the information gathered by the systems used for network monitoring and management, using Informix/SQL, Unix, Lotus 123 and Excel software’s.
• Traveled to Middle Eastern and Asian countries for the Y2K software/hardware upgrades and operational tier III technical support. Directly responsible for and recognized by the Domestic US & International sales team manager for adding $225 Million Dollars worth of equipment sales & revenue along with maintenance support contracts into the corporate coffers.
• I was recognized by management as a highly motivated self-starter with outstanding interpersonal, oral and written skills who is diverse in learning foreign languages and cultures with ease. Provided business and capacity planning engineering of communication networks as well as capacity management expertise to several teams within Confidential and the bell operating companies.
• ing systems.