SUMMARY:

Experienced RMM Administrator with over 20 years of experience in the IT industry. Excellent reputation for resolving problems, improving team productivity, and driving overall operational improvements. Consistently saved costs while increasing profits.

TECHNICAL SKILLS:

Operating Systems: MS Windows (Windows Network/ Protocols DNS, DHCP, FTP, HTTPS, 98 - 10, Windows NT 4.0/2000, Windows Server SMB, TCP/IP, WINS and Telnet. 2000-19 MS Exchange 2003-10/2013 ), MacOS, Software/Applications MS Office 2003-365,iOS, Android and Linux Adobe CS, MalwareBytes, WebRoot, ESET, Client Management and Administration Kaseya StorageCraft, Acronis, Symantec NAV/SEP, VSA, ConnectWise Manage, ConnectWise Symantec Backup Exec, G-Suite, Citrix,Automate (LabTech), BrightGauge and IT Glue. CloudberrySystems and Utilities Active Directory, Hyper-V, Email Clients Outlook, OWA, Outlook Express,VMWare, VSphere, Veeam, Regedit, Office 365, BlackBerry Enterprise Server, LotusNotes and various POP3 Webmail Apps, ActiveSync, Gmail

PROFESSIONAL EXPERIENCE:

NOC Engineer/RMM Administrator

Confidential, New York, NY

Responsibilities:

• Sole administrator for on premises Confidential platform.
• Monitoring and remediation of all RMM related alerts within the VSA.
• Administration of automated patching for over 3000 workstations.
• Responsible for scheduling and execution of patching over 300 Windows server, including communication with clients to schedule and oversight of the patching team Maintenance of AV/MW protection of all workstations via the VSA's AntiMalware plugin and WebRoot plugin.
• Responsible for monitoring and troubleshooting of all server backups via a mix of ShadowCopy, Veeam and CloudberryLabs.
• Responsible for all restoration jobs as they relate to server backups.
• Maintenance of company's offered service platforms.
• These include ProofPoint Spam FilteringSyncTool (private cloud sync service), Malwarebytes, WebRoot and Duo Two Factor Authentication.
• Responsible for configuration and monitoring of all alerting for VMWare VSphere platforms.
• Responsible for automated and manual maintenance of healthy disk space levels on all servers.
• Responsible for automated maintenance of healthy disk space levels on all workstations.
• Responsible for developing and documenting new procedures for the help desk.
• Development of customized Confidential procedures.

RMM Administrator

Confidential, New York, NY

Responsibilities:

• Configuring, updating and assigning monitoring sets, reviewing monitoring alerts, working with our clients, service desk staff and technical staff to respond toalerts from pro-active monitoring.
• Deploying and configuring agent software on servers, desktops and laptops for clients, removing agent software from computers being retired, managing machine groups, and user accounts.
• Watch for availability of newly released patches/updates, installation of all third-party patches and updates to client environment, working with our clients, Service Desk staff, andTechnical staff to troubleshoot and solve issues with patch installations.
• Scheduling auditing of hardware and software.
• Deploying and configuring antivirus software to servers, desktops and laptops, monitoring antivirus status, working with our clients, Service Desk staff and Technical staff totroubleshoot virus related issues and to perform virus/spyware/malware remediation work.
• Working with our clients, Service Desk staff, and Technical staff to monitor daily backups and troubleshoot any issues that may arise.
• Creating reports - for routine use and for automated monthly reports, creating reports - for one-time, ad- hoc situations, scheduling, and configuring periodic reports for delivery to clients, reviewmonthly automated reports for accuracy, and confirm delivery.
• Create and maintain SOPs for the current system hardware architecture and procedures.
• Provide technical knowledge to other team members on hardware configurations, network installations, security set up and troubleshooting.
• Participates in the planning of new IT implementation.
• Maintain a current knowledge of new and existing systems software and hardware to ensure productivity and capability.
• Assume other activities and responsibilities from time to time as directed.
• Provide orientation and on-the-job training for subordinates and ensures that the authority and responsibility for each position are defined and understood.

Help Desk Engineer

Confidential, Armonk, NY

Responsibilities:

• Responsible for maintaining media servers running Windows 7
• Embedded via remote connection and telnet sessions.
• Responsible for inbound tech support calls regarding system integration, firmware updating, system installation and troubleshooting of network/system issues.
• Responsible for installing and testing of new firmware.
• Responsible for tracking known issues and investigating causes as they relate to 3rd party service providers.
• Responsible for troubleshooting interaction of media servers with 3rd party integration systems.

Desktop Support Engineer

Confidential, Armonk, NY

Responsibilities:

• Delivers technical, operational and business services to help clients streamline operational processes
• Responsible for installation and maintenance of Confidential Clients.
• Responsible for implementation of Confidential Device Manager for remote management of Confidential Clients.
• Responsible for managing user application access via Authority Admin.
• Responsible for setting up user email accounts via Gmail an implementing two step authentication protocol for all users.
• Responsible for troubleshooting VMWare VDI connectivity issues.
• Responsible for creating and deploying PC images via Acronis Backup application.

Helpdesk Support

Confidential, Brooklyn, NY

Responsibilities:

• Responsible for providing remote support for all levels of workstation and server issues.
• Responsible for monitoring of servers and network devices in order to preemptively diagnose possible issues and act accordingly.
• Responsible for monitoring server backups and backup devices.

Systems Engineer

Confidential, Brooklyn, NY

Responsibilities:

• Service team member, responsible for onsite support and remote monitoring of client networks and infrastructure including servers, PC's, Macs, firewalls, laptops, cell phones and IP phones.
• Project team member responsible for install/upgrade of servers, network and cloud based backup solutions, network equipment, emergency data recovery, PC's, Macs, cellular and wireless solutions.
• Helpdesk team member responsible for monitoring and administration of cloud based backup solutionslocal and hosted exchange solutions, local and hosted Windows and Linux servers.On call team member responsible for 24/7 onsite and remote support of client networks and infrastructure in a 6-week rotation.