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Network Administrator Resume

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OBJECTIVE:

  • Proven, proactive, and experienced admin seeking systems/network admin position.

TECHNICAL SKILLS

Software: Microsoft Office Suite 2010/2013, Office 365, Symantec Ghost/Antivirus/Endpoint Protection, TCP/IP, DNS, DHCP, VPN, Visio, Outlook, HTML, Lotus Notes, Windows 2008/2012/2016/ Vista/7/8/10, Cisco Jabber, Unity, Call Manager, VMware View and Fusion, Active Directory, Dameware, LogMeIn, SysAid, SAP, Exchange, Citrix, RSA Tokens, HEAT, LANDesk, Service Desk Plus, SharePoint, Shoretel Contact Center, Sonic Firewall, Zoho Reports, Android, iOS, OSX, Microsoft System Center Configuration Manager (SCCM), Casper Suite, Bitlocker, PowerShell, Webroot, SMARSH, Meraki, MDT, AIK, WINPE, IDrive, IBackup, HP Service Manager, Zoho Assist, Service Now, WordPress, Fiserv

Hardware: Desktops and laptops, laser printers (Ricoh, Xerox, Toshiba, HP,etc), networking, wireless, Cisco IP phones, Cisco routers and switches, Cisco Telepresence, Avaya phones, LCD monitors, thin clients, iPads, mobile devices, Mac, Meraki, Barracuda, LAN, WAN

PROFESSIONAL EXPERIENCE

Confidential

Network Administrator

Responsibilities:

  • Provided Tier 3 support for desktop, notebook, printer, mobile devices, and applications over the phone, remote desktop, and on - site desktop support
  • Managed Microsoft Hyper-V VMs
  • Managed HP Procurve switches, HP servers, and Fortigate firewall
  • Administrated Fiserv applications including online banking
  • Managed backups via Barracuda
  • Managed company website using WordPress
  • Managed Active Directory and Group Policy
  • Worked with security analysts for penetration testing
  • Managed phone system
  • Administrated and supported Office 365 products
  • Used Solarwinds MSP RMM

Confidential

Desktop Support

Responsibilities:

  • Provided Tier 3 support for desktop, notebook, printer, mobile devices, and applications over the phone, remote desktop, and on-site desktop support
  • Troubleshoot and setup conference rooms
  • Used Microsoft System Center Service Manager ticketing system
  • Administrated mobile devices using VMware AirWatch
  • Provided support for SharePoint requests
  • Used Office 365 Admin Center to administer mailboxes
  • Used Avaya Control Manager to manage VOIP desk phones
  • Imaged using Microsoft MDT/ADK and deployed Dell desktops and laptops
  • Setup and configured Cisco switches using CLI
  • Followed SOX compliance procedures

Confidential

Technology Support

Responsibilities:

  • Provided Tier 3 support for desktop, notebook, printer, mobile devices, and applications over the phone, remote desktop, and on-site desktop support
  • Troubleshoot and setup conference rooms
  • Used HP Support Manager and Service Now ticketing system
  • Used PowerShell Scripts to performs tasks

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