Voice Engineer Resume

OBJECTIVE

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

PROFESSIONAL EXPERIENCE

Confidential

Voice Engineer

Responsibilities:

Worked closely with vendors to open cases for troubleshooting specific issues.
Created Method of Procedure documents and scheduled Maintenances to implement the changes required in these MOPs.
Proactive Fault Management project to reduce the overall number of alarms and correct issues before customer complaints were received. *Received company recognition for my contribution to the major reduction in platform and server alarms.
Server Security Hardening project per Cisco/BroadSoft recommendations.
Responsible for Routine Cisco/BroadSoft Platform Patching.
Performed Daily check of all Cisco/BroadSoft servers and associated KPIs to identify and troubleshoot any issues.
Tools and other platforms; Jira, NetScout, Solarwinds Orion, Logic Monitor, Metaswitch METAVIEW Dashboard, Metaview Service Assurance Server, Miarec Call Recording platform,

Confidential

Senior VoIP Engineer

Responsibilities:

Experienced tier 3 Senior VoIP Engineer for a national Enterprise VoIP provider.
Skilled support of BroadSoft BroadWorks and BroadCloud VoIP platforms. Responsibilities Included platform wide regular maintenance, upgrades, billing, troubleshooting and patching. *
Skilled support of Oracle (Acme Packet) SBC’s, Avaya IP - Phones, Polycom IP-Phones.
Skilled support of SurgeMail, Streamwide and Movius IPUnity voicemail platforms.
Skilled support of Nortel/Genband/Ribbon, CS2k-Compact, MCS-5200, A2E. Responsibilities Included platform wide regular maintenance, upgrades, billing, troubleshooting and patching.
Knowledge in Asterisk, Sonus, Cisco, Linux, Unix, VMWare, IBM Bladecenter, EdgeMarc, Sun Netra, and AudioCodes.
Experience with monitoring and management of platforms such as Oracle Communications Operations Monitor (formerly Palladion), Solarwinds, Nagios, Edgeview, Kibana, and Jira.
Experience in all OS's and necessary applications to perform duties.
Worked directly with Vendors to resolve major issues.