- Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
- Worked closely with vendors to open cases for troubleshooting specific issues.
- Created Method of Procedure documents and scheduled Maintenances to implement the changes required in these MOPs.
- Proactive Fault Management project to reduce the overall number of alarms and correct issues before customer complaints were received. *Received company recognition for my contribution to the major reduction in platform and server alarms.
- Server Security Hardening project per Cisco/BroadSoft recommendations.
- Responsible for Routine Cisco/BroadSoft Platform Patching.
- Performed Daily check of all Cisco/BroadSoft servers and associated KPIs to identify and troubleshoot any issues.
- Tools and other platforms; Jira, NetScout, Solarwinds Orion, Logic Monitor, Metaswitch METAVIEW Dashboard, Metaview Service Assurance Server, Miarec Call Recording platform,
Senior VoIP Engineer
- Experienced tier 3 Senior VoIP Engineer for a national Enterprise VoIP provider.
- Skilled support of BroadSoft BroadWorks and BroadCloud VoIP platforms. Responsibilities Included platform wide regular maintenance, upgrades, billing, troubleshooting and patching. *
- Skilled support of Oracle (Acme Packet) SBC’s, Avaya IP - Phones, Polycom IP-Phones.
- Skilled support of SurgeMail, Streamwide and Movius IPUnity voicemail platforms.
- Skilled support of Nortel/Genband/Ribbon, CS2k-Compact, MCS-5200, A2E. Responsibilities Included platform wide regular maintenance, upgrades, billing, troubleshooting and patching.
- Knowledge in Asterisk, Sonus, Cisco, Linux, Unix, VMWare, IBM Bladecenter, EdgeMarc, Sun Netra, and AudioCodes.
- Experience with monitoring and management of platforms such as Oracle Communications Operations Monitor (formerly Palladion), Solarwinds, Nagios, Edgeview, Kibana, and Jira.
- Experience in all OS's and necessary applications to perform duties.
- Worked directly with Vendors to resolve major issues.