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Voice Engineer Resume

OBJECTIVE

  • Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

PROFESSIONAL EXPERIENCE

Confidential

Voice Engineer

Responsibilities:

  • Worked closely with vendors to open cases for troubleshooting specific issues.
  • Created Method of Procedure documents and scheduled Maintenances to implement the changes required in these MOPs.
  • Proactive Fault Management project to reduce the overall number of alarms and correct issues before customer complaints were received. *Received company recognition for my contribution to the major reduction in platform and server alarms.
  • Server Security Hardening project per Cisco/BroadSoft recommendations.
  • Responsible for Routine Cisco/BroadSoft Platform Patching.
  • Performed Daily check of all Cisco/BroadSoft servers and associated KPIs to identify and troubleshoot any issues.
  • Tools and other platforms; Jira, NetScout, Solarwinds Orion, Logic Monitor, Metaswitch METAVIEW Dashboard, Metaview Service Assurance Server, Miarec Call Recording platform,

Confidential

Senior VoIP Engineer

Responsibilities:

  • Experienced tier 3 Senior VoIP Engineer for a national Enterprise VoIP provider.
  • Skilled support of BroadSoft BroadWorks and BroadCloud VoIP platforms. Responsibilities Included platform wide regular maintenance, upgrades, billing, troubleshooting and patching. *
  • Skilled support of Oracle (Acme Packet) SBC’s, Avaya IP - Phones, Polycom IP-Phones.
  • Skilled support of SurgeMail, Streamwide and Movius IPUnity voicemail platforms.
  • Skilled support of Nortel/Genband/Ribbon, CS2k-Compact, MCS-5200, A2E. Responsibilities Included platform wide regular maintenance, upgrades, billing, troubleshooting and patching.
  • Knowledge in Asterisk, Sonus, Cisco, Linux, Unix, VMWare, IBM Bladecenter, EdgeMarc, Sun Netra, and AudioCodes.
  • Experience with monitoring and management of platforms such as Oracle Communications Operations Monitor (formerly Palladion), Solarwinds, Nagios, Edgeview, Kibana, and Jira.
  • Experience in all OS's and necessary applications to perform duties.
  • Worked directly with Vendors to resolve major issues.

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