SUMMARY

• More 10 years support track record, troubleshooting, cloud computing & disaster recovery
• Had worked with financial institutions, government, government linked companies, oil and gas, hospitals, hotels, automotive, utilities, construction, logistics and mining businesses
• Project management capability, especially in technical task execution
• Led, taught and mentored customers staff and younger professionals to develop greater technical expertise
• Energised by solving problems, creating improvements and mastering new technology
• High level analytical skills, problem solving capabilities and organisational skills, as well as ability to rapidly adapt to different work environments

TECHNICAL SKILLS

• Cisco Email Security Appliance m300
• Cisco Umbrella
• Cisco Content Management
• O365
• AWS (AMI, VPC, Keypair, S3 bucket)
• Openstack
• Exchange (5.5, 2003 2007, 2010, 2013) Windows Server (2003, 2008R2, 2012, 2016)
• Linux/Unix and Ms Windows System Support
• DNS
• DHCP
• Active Directory
• Storage (EMC VNX Confidential DS Storage Dell Storage HP 3PAR)
• TrendMicro Deep Security
• VMware (4.1, 5.1, 5.5, 6.1)
• Blade System Confidential
• HP
• Dell
• Confidential
• SQL Server (2008 R2, 2012, 2016)
• Oracle
• Backup (NetBackup, Veeam Storagecraft Endpoint Manager, Data Protector)
• Antivirus (McAfee Orchestrator Symantec Endpoint Manager, TrendMicro, OfficescanSophos)
• Confidential
• BigFix
• Firewall (Fortinet Checkpoint Juniper Astaro)
• Mail Gateway (Brightmail Gateway MailGuard)
• Routing and Switching

PROFESSIONAL EXPERIENCE

Confidential

IT Consultant

Responsibilities:

• Design and propose infrastructure upgrade for Backup, Server Consolidation and Network.
• Security, Backup from traditional external hard disk. Segregation of production network, backup network and end user network, improving the security of the infrastructure.
• Saved 30% OPEX for the company by consolidation of 12 physical servers into 4 VM, saving 8 licenses for server hardware and software licenses. Implemented Cloud.
• Provided proposal to top management comprising Owner, CEO, COO and Director of Nursing.

Environment: Linux/Unix and MS Windows System support, Routing and Switching, DNS, DHCP, mail transport, OSI Model, Cisco M300, Cisco Umbrella, Fortigate, O365

Senior Engineer cum Assistant Technical Director

Responsibilities:

• Managed infrastructure build - up of USD30m for system upgrade on eLoad system (cards prepaid loading system) Build up for 24 racks, Hardware Installation, BSS Installation, Switch Configuration, Openstack, Fusioncloud and FusionManager.
• Linux/Unix and MS Windows System support, Routing and Switching, DNS, DHCP, mail transport, OSI Model.
• Taught junior engineer on system; Coached and mentored Client IT Staff on Fusioncloud and Fusion Manager administration, Confidential BSS System Software.
• Dateline and Solution with Meeting Update, Process Implementation Meeting, Solution Meeting, Manpower allocation, Coordinate with corporate-based support groups, in order to implement IT modifications.
• Progress and Budget exposure to China Team, Internal Project Progress Meeting, Progress Meeting with Project Manager and Client CIO.
• Technical Review, IAT, UAT, Operational Readiness Test (ORT), High Level, Low Level and Final Documentation.

Confidential

IT Consumer Services Manager

Responsibilities:

• Managed a team of 10 people solving BAU tasks and daily operations and upgrades.
• Comprised of 1K servers and more than 100 banking software applications.
• Operation Command Centre which centralized monitoring, performance tuning, threats analysis and up to date OS patches.
• Completed Master SAM Privilege Access Management implementation for 1,500 servers, Completed Symantec Endpoint Protection rollout for 1K servers under management.

Environment: Linux/Unix and MS Windows System support, Routing and Switching, DNS, DHCP, mail transport, OSI Model.

Confidential

Senior Technical Engineer

Responsibilities:

• Provided implementation system and storage upgrade for ISUZU and proposed additional infrastructure upgrade to IT Manager
• Provide Backup solution using Netbackup for Gamuda (Construction Company) to Project Manager and IT Manager improving current challenges retaining 7 years data with Oracle system.
• Implementation of TrendMicro Deep Security to Great Eastern (Insurance Company) with 2k servers in VM environment.
• Setup new Datacentre for Confidential.
• VMware migration of 300 VMs for Confidential.
• Proposed and implemented upgrade of Blade system to Confidential to IT Manager, Head of Department
• Upgrade of VMware distributed switch to standard switch for Johor Port (State Port) and proposed solution and strategy to Head of Department.
• Configuration and tweak of newly deployed and upgraded system, storage and network.
• Manage manpower, technical deliverables and also tasks to be completed, Coordinate with corporate-based support groups, in order to implement IT modifications.

Environment: Linux/Unix and MS Windows System support, Routing and Switching, DNS, DHCP, mail transport, OSI Model.

Confidential

Senior Technology Specialist

Responsibilities:

• Proposed and Implemented to Head of IT on Confidential ePolicy Orchestator and DR setup for SBM Offshore (Oil and Gas) using VMware to Singapore
• Configured Trendmicro Deep Security to Century Logistics (Listed company in Malaysia)
• Implemented upgrade VMware 4.1 to 5.5 for Bluescope Steel
• Upgrade of Exchange Server 5.5 to Exchange 2003 for Confidential (Education in Malaysia). Awarded testimonial from shareholder Senior GM.

Environment: MS Windows System support, Routing and Switching, DNS, DHCP, mail transport.

Confidential

Engineer

• Implementation of Push email Confidential setup and mentored all directors from 80 entities into using the Confidential and Confidential from US, software.
• From inception to delivery of the system together mentoring to director and top management. Awarded Microsoft Certified Server Admin.
• Configured Exchange 2003 Server and Confidential Server.

Environment: MS Windows System support, Routing and Switching.

Confidential

IT Specialist

Responsibilities:

• Contact centre specialist handling desktop and laptop support for Singapore based customer, including troubleshooting and hardware replacement.
• Awarded Agent of the month.

Environment: MS Windows System support.

Confidential

IT Manager

Responsibilities:

• Desktop and Server Management BAU and Setup with Support.