OBJECTIVE

• Seeking a responsible, challenging position in Networking Technology where I can utilize my work experience and education.

TECHNICAL SKILLS

Network Hardware: Cisco 2500s, 2600s, 2800, 7200, Catalyst 2950, 3550, 6509, CSS11000, Juniper J, MX, ERX Series

Routing Protocols: RIPv1, RIPv2, EIGRP, OSPF, BGP, PIM, IGMP

LAN/WAN Technologies: Ethernet, Frame Relay, ISDN, MPLS, VLANs, VTP, STP, T1/T3/E3, SONET/SDH

Operating Systems: Cisco IOS, CatOS, JUNOS 7.3/7.4, UNIX / Solaris, Red Hat Linux, Windows 2000/2003

Network Management: Sniffer Pro, Ethereal, Network Monitor, MRTG, HPOV, SNMPc

Others: T - Berd and JDSU 8000 Tester, DNS, VLSM, HSRP, VRRP, PIX Firewall, Check Point, Juniper SRX Firewall, VPN, Visio, C, C++, Java, HTML, Juniper M20, M40e, JUNOS 9.3/10.2, MS Project, Office, Powerpoint, Access, Excel.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

SR. NETWORK ENGINEER

Responsibilities:

• Responsible for providing proactive monitoring, deployment and support of a data Network with strong use of Network Management tools such as SNMPc, HP OpenView, T-Berd Teset and JDSU 8000.Troubleshoot Network outages, T1, T3, Ethernet circuits, BGP, OSPF, ISIS, static routes, Access Control Lists, and Network Address Translation. Work with Carriers regarding T1, T3, Ethernet, circuits. Solely responsible to maintain New York Data Center on Saturday Night. Monitor 30+ Node Sites worldwide.
• Supports Market Data Environment and Feeds Connectivity.
• Deploy routers configuration remotely to financial centers on a daily basis. Enable/disable BGP peering, internal routing during network outages and deployment.
• Troubleshoots and Supports Cisco MultiCast Environment for Market Data Customers Worldwide, which are implemented with Protocol Independent MultiCast (PIM) and IGMP.
• Monitor Market Data Feeds connectivity with North America Major Stock Exchanges.
• Supports network environment for market data distribution, content delivery, electronic trading and enterprise customers worldwide.
• Provides routine maintenance such as, IOS upgrades, shutdown circuits, clearing serial, controller counters and setup controller loopbacks for testing.
• Implemented, and monitored MPLS Customer Edge Router (CE), Provider Edge (PE) routers
• Configures and troubleshoot Juniper SRX, Checkpoint NG Site-to-Site VPN Tunnel for Financial Customers.
• Create, TAC and JTAC cases, maintain ticket queue, and answer incoming phone calls.
• Interface with all departments throughout the company worldwide.
• Work with Juniper routers J-Series, MX-Series, ERX-Series, Juniper SRX, Checkpoint NG firewalls, Cisco routers series 2500, 2600, 2800, 7200, Cisco switches series 3550, 2950, and 6509 switches, VPN, Linux, and Solaris.
• Developed various technical guides for the latest deployments and provided training for new
• NOC employees and co-workers thereby enhancing their overall technical knowledge.
• Provides constructive advice and input to implementing and designing small to medium
• Networks which enabled the Network to remain within budget parameters.
• Conducts proactive Network monitoring with HP OpenView, SNMPc and Solarwinds which led to reduced Network down time.
• Performs routine Network maintenance without causing outages to the Network and maintaining redundancies.
• Engage management about critical and potential Network issues which allowed them to make better system decisions.
• Collaborated with vendors and generated cost saving methods for applying to hardware modules by implementing faster turn around time for well known software, hardware bugs and defective products.

Confidential, New York, NY

SR. NETWORK ENGINEER (CONSULTANT)

Responsibilities:

• Support, implements, and manage Cisco platform (OSPF, EIGRP, BGP, and static routes).
• Coordinate changes with the Network Operations Center, and other departments.
• Provide daily network support for VLAN management throughout the whole network
• Troubleshoot Network Issues related to BGP, EIGRP, OSPF, static routes, Access Control Listsand VPN.
• Performs Tier1 and Tier2 trouble shooting steps for Data Center technologies.
• Provided constructive advice and input to implementing and designing Networks
• Developed various technical guides for the latest deployments and provided training for new NOC employees and co-workers thereby enhancing their overall technical knowledge.

Confidential, NY

SR. NETWORK CONSULTANT

Responsibilities:

• Provides Implementation, support for global network, which consist of 4 Data Centers and 27 offices world wide
• Support, implements, and manage Cisco platform (OSPF, EIGRP, BGP, and static routing).
• Coordinate changes with the Network Operations Center, and other departments.
• Provide daily network support for VLAN management throughout the whole network
• Troubleshoot Network outages, T1, T3 circuits, BGP, EIGRP, OSPF, static routes, Access Control Lists, and VPN.
• Work with vendors of network equipment to understand and incorporate new features and products into designs as appropriate.
• Work with Carriers regarding T1, T3 circuits, BGP Peering, Frame-Relay, and PPP Links failures.
• Maintains network systems which consist of Unix, Microsoft, Citrix, EMC, IBM, CiscoBlackberry Enterprise Server.
• Manages file locks, password resets for user access to our documentation management systems
• Performs daily, weekly, monthly maintenance on servers and Citrix Farm infrastructure.
• Monitor all Data Center systems via Network monitoring tools such as Solarwinds, MRTG.
• Performs Tier1 and Tier2 trouble shooting steps for Data Center technologies.
• Create, resolve tickets, TAC cases, monitor e-mail queue, and answer incoming phone calls.
• Investigate and fix any issues or events resulting in an outage or fault within the network.
• Escalates and notifies unresolved outages to senior management in a timely manner.

Confidential, Jersey City, NJ

SENIOR NETWORK OPERATIONS ENGINEER

Responsibilities:

• Responsible for providing proactive monitoring, deployment and support of a data Network with strong use of Network Management tools such as SNMPc, HP OpenView.
• Troubleshoot Network outages, T1, T3 circuits, BGP, OSPF, ISIS, static routes, Access Control Lists, and Network Address Translation. Work with Carriers regarding T1, T3 circuits, BGP Peering and PPP Links failures.
• Deployed routers configuration remotely to financial centers on a daily basis. Enable/disable BGP peering, internal routing during network outages and deployment.
• Configured and troubleshoot site-to-site VPN Tunnel for Financial Customers.
• Provided routine maintenance such as, IOS upgrades, shutdown circuits, clearing serial, controller counters and setup controller loopbacks for testing.
• Implemented, migrated, and monitored MPLS Customer Edge Router (CE) routers with the LSR over Label Distribution Protocol (LDP).
• Create, resolve tickets, TAC cases, monitor e-mail queue, and answer incoming phone calls.
• Interface with all departments throughout the company worldwide.
• Work with Cisco routers series 2500, 2600, 2800, 7200, Cisco switches series 3550, 2950, and 6509 switches, VPN Tunnel, Linux, and Solaris.
• Developed various technical guides for the latest deployments and provided training for new NOC employees and co-workers thereby enhancing their overall technical knowledge.
• Provided constructive advice and input to implementing and designing small to medium Networks which enabled the Network to remain within budget parameters.
• Conducted proactive Network monitoring with HP OpenView, SNMPc and Solarwinds which led to reduced Network down time.
• Performed routine Network maintenance without causing outages to the Network and maintaining redundancies.
• Engaged management about critical and potential Network issues which allowed them to make better system decisions.
• Collaborated with vendors and generated cost saving methods for applying to hardware modules by implementing faster turn around time for well known software, hardware bugs and defective products.

Confidential, Holmdel, NJ

NOC OPERATIONS ENGINEER

Responsibilities:

• Serve as a NOC Operations Engineer responsible for providing proactive monitoring and support of a voice and data Network with strong use of Network Management tools such as SNMPc, OpenNMS, Nagios, MRTG, Ping Plotter, and Converged Network Analyzer (CNA).
• Troubleshoot Network outages, Systems abnormalities, ISDN, T1, T3, OC3, OC12 circuits, TDM/SS7, BGP, OSPF, static routes, Access Control Lists, Oracle and MySQL tables on daily basis.
• Work with Carriers regarding T1, T3, circuits, and PPP Links failures.
• Provided routine maintenance such as, IOS upgrades, busyout, unbusyout circuits, clearing serial, controller counters and setup controller loopbacks for testing.
• Deployed Juniper routers configuration remotely to Confidential POP. Enable/disable BGP peering, during network outages and deployment.
• Provided remote assistance, technical support to Field Technicians during installation on Juniper routers M20 and M40e.
• Created, resolved tickets, RFMs, monitor e-mail queues, and answer incoming phone calls.
• Interface with all departments throughout the company worldwide.
• Worked with Cisco routers series 2500, 2600, Cisco switches series 3550 and 2950 switches, Cisco gateways series 5350, 5400, 5800, border routers, Juniper routers, CSS11506 Load Balancers, VPN Tunnel, Mux, Cyclades, Linux, and Solaris.
• Provided training for new NOC employees and level1 NOC Engineers.
• Escalate critical issues to management.

Confidential

TIER 3 ENGINEER

Responsibilities:

• Responsible for resolving escalated tickets from all departments including Confidential UK and Canada.
• Assists NOC to troubleshoot call loops, pending orders, systemic issues by running queries and scripts. Identify and correct user specific provisioning problems.
• Complete 45-60 Tickets on a daily basis.
• Upload manufacture devices into the Database.
• Contact Inbound and Outbound Carriers regarding bad DID range, International calls, Caller ID, Incomplete ports problems. Modify LNP completion and requests at the Database level.
• Monitor Production Status system in order to resolve tickets on a timely fashion.
• Interface and work with other groups inside of Operations Management, NOC, Product Support, Shipping, and Engineering.
• Work with Toad, Oracle, MySQL, UNIX, XML, SecureCRT, Gateways, ColoMap, UserGUI, RouteGUI, CCA, and RT on daily basis.

Confidential

TIER 2 TECHNICAL SUPPORT

Responsibilities:

• Responsible for troubleshooting and resolving customers’ technical problems over the phone, remotely and via e-mail for the VOIP Network.
• Troubleshoot and provide support for customers with SOHO Routers, Cable Modems, Cisco ATA 186, Motorola VT1000, Linksys PAP2, RT31P2, WRT54G, Vtech IP 8100, VPN and Firewall.
• Responsible for closing escalated trouble tickets for Tier 1 Customer care and escalate Tier2 tickets to Tier3. Provided guidance to new Representatives, on-going support and training to existing Installation and Tier2 Representatives.
• Assists all Supervisors with People Support Escalations and management related issues.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Assistant Team Lead, Beta Tester, Softphone Forum Moderator, and French Translator.

Confidential, Irvington, NJ

SENIOR NETWORK ENGINEER

Responsibilities:

• Implemented and managed Windows 2000/NT network on a daily basis.
• Provide Internet connectivity, e-mail support and training to customers.
• Conduct one-on-one and small group Computer seminar to clients on a weekly basis.
• Implemented Windows 2000 Active directory, DNS and Internet Information Servers.
• Configured and maintained Cisco 2500, Exchange 5.5, Backup and virus protection.
• Monitored and provide security with the latest BlackICE Server software.
• Trained and supervise two junior System Engineers.
• Provided project management for current and new clients

Confidential, Saddle Brook, NJ

NETWORK ENGINEER

Responsibilities:

• Implemented Wide Area Network Billing Software.
• Installed and configured various software and hardware such as Cisco 2500, 2600, 3640 routers, CSS11000, Catalyst 2900, 5000 switches, NetCountant Accountability, NetCountant Billing, Oracle8i, Toad, iPlanet and IIS Web Servers, Solaris 2.7, Windows NT/2000, Oracle Reports, Alteon AceDirector Load Balancer, SUN E450, 220R.
• Provided technical support via phone, e-mail, and on-site to customers.
• Trained technical and marketing staff on NetCountant Billing latest features and enhancements.
• Reports bugs to Quality Assurance department.
• Written various guides which provide technical knowledge to technical writers, customer support, sales and training departments.
• Setup demo environment for potential customers.
• Escalates critical issues to upper and senior management

Confidential, New York, NY

CONSULTANT - NETWORK ENGINEER

Responsibilities:

• Configured, installed, and maintained Cisco routers 2500, 2600, 3600, catalyst 4000, 5000 switches, Arrow Point Load Balancers, Microsoft IIS Web servers in a Data Center environment.
• Assisted with managing Checkpoint-1 security policies including NAT, VPN and SecuRemote Access on the production Network.
• Provided support for the T1 line connection and Adtran CSU/DSU. Performed system monitoring, performance turning, system backup and recovery. Maintained Checkpoint-1 security policies including NAT, VPN and SecuRemote Access on QA network. Assisted with the design and deployment of VLSM TCP/IP network.
• Monitor and troubleshoot network with tools such as, tracert, ping, tcpdump, trace, pcANYWHERE, Exceed Sniffer Pro, and Snoop.
• Upgraded multiple Checkpoint firewall-1 to version 2000 on QA Network. Work with Microsoft SQL Server, and Checkpoint Firewall. Provided 3rd level support for a Windows NT multiple domain controllers Network.
• Escalates critical issues to management

Confidential, Secaucus, NJ

SYSTEMS ENGINEER

Responsibilities:

• Provided technical phone support to Computer Telephony Integrated (CTI) customers on a daily basis.
• Upgraded and troubleshoot systems failures and conflicts. Installs and configures Windows NT 4.0 systems.
• Work with Microsoft SQL Server, Cisco 2500, and Catalyst 2900 Switch.
• Travel 5 times monthly throughout the U.S to implement CTI systems, software, and troubleshoot systems failures. Provides Y2K upgrade for 500+ CTI systems.

Confidential, Stanhope, NJ

CONSULTANT

Responsibilities:

• Provided support for 60+ End-users on a multiple domain Windows NT network.
• Configured RAS and Exchange Servers. Maintained the DNS database of 50 class CIP networks, which includes updating both forward and reverse entries on UNIX systems.
• Registered new domain with Network Solutions.
• Interacting with clients on a daily basis, by answering questions regarding name servers and domain registration.
• Provided daily backup of all systems. Work with Cisco 2500 routers.
• Ordered T1 line and Frame Relay circuits for current and new customers.
• Supported Livingston Port Master POP and RADIUS server.

Confidential, Iselin, NJ

CONSULTANT - SYSTEMS ENGINEER

Responsibilities:

• Configured and maintained a Windows NT network for both the New York and New Jersey offices.
• Provided technical training and assistance to End-users.
• Configured all Windows 95 workstations before Rollout. Provided on-site installation, upgrades and maintenance for customers throughout the Tri-State area.
• Migrated over two hundred and fifty (250) PCs from Novell 3.12 to 4.x by installing Client32.

Confidential, Newark, NJ

PC TECHNICIAN (Intern)

Responsibilities:

• Installed and configured Windows 95 workstations for a Novell 3.12 network. Provided technical assistance to users.
• Upgraded PCs with new motherboards, hard drives, Network Interface Cards and others.
• Configured and maintained Windows 95 system policy. Purchased all new systems, hardware, and software.
• Troubleshoot TCP/IP for network connectivity.