SUMMARY:

• Dedicated, hardworking and quality focused IT professional with 20 years of experience, including eight years as a Network Engineer in a large corporate settings. Proven ability to assist in meeting company objectives in providing state - of-the-art technology with a focus on enhancement and efficiency.
• Comfortable multi-tasking and prioritizing assignments in a daily evolving workflow. Ability to grasp and retain new technology and concepts. Effective communicator with all levels of management and associates.
• Completed Cisco Academy CCNA course May 2016
• CompTIA A+ certification
• Assisted in the successful move of three data centers
• Part of a team which implemented VOIP technology company-wide
• Served as a team member in facilitating WIFI connectivity throughout the LAN/WAN
• Assisted in the implementation of QOS policies on the access layer switches

PROFESSIONAL EXPERIENCE:

Confidential

Information Technology Engineer II

Responsibilities:

• Cisco router and switch configuration.
• Monitor network devices within Solarwinds.
• Cisco router and switch firmware upgrades.
• Adding devices to be monitored in Solarwinds.
• Troubleshooting of wired connection issues.
• Asset management within Asset Reg, a custom application.
• Troubleshooting of wireless issues utilizing Cisco WLC and Cisco Prime.
• Project management of new sites being added to the LAN or WAN.
• Adding WAP’s to the WLAN through Cisco Prime.
• Ip management within the Infoblox application.
• Coordinating with vendors to resolve wired or wireless issues and cable management.
• Providing collaborating teams with network quotes and details for expansion.
• Providing management with monthly Change Control reports extracted from Service Now.
• Opening and closing tickets and Change Control requests within Service Now.

Confidential

Jr. Network Engineer\Jr. Systems Administrator

Responsibilities:

• Avaya switch and router configuration.
• Troubleshoot connectivity issues for Airport and Security LAN.
• Troubleshoot Access Control system (CCTV, Endura and ProWatch software).
• Image, configuration, and deployment of Dell desktops and laptops utilizing SCCM for imaging.
• Computer, peripheral hardware troubleshooting and repair.
• Software installation, troubleshooting, and repair.
• A/V conference room setup and breakdown.
• Troubleshooting and standard maintenance of Automated Passport Control kiosks.
• Vendor escort and contact for IT related issues.
• Password resets within Active Directory.
• Ticket administration and escalation in Spiceworks.
• Basic troubleshooting of printer issues.
• Wireless network connection troubleshooting.
• Remote access using SCCM and RDP.

Confidential, Philadelphia, PA

Contract Field Support Technician

Responsibilities:

• Image, configure, and deployment of Dell laptops utilizing SCCM for imaging.
• Computer and peripheral hardware troubleshooting.
• Software installation, troubleshooting, and repair.
• Remote access with Bomgar and Skype.
• Troubleshooting and deployment of Bluetooth wireless headsets.
• Basic administration and troubleshooting of VOIP phones.
• Server backup using CommCell software.
• A/V conference room setup and performance checks.
• User and Computer object administration within Active Directory.
• Basic troubleshooting of Xerox printer issues.
• LAN connection troubleshooting.
• Remote hands for Network and Server teams.
• Ticket administration and escalation in Service Now.
• Remote office support and point of contact.
• Hardware and software procurement.

Confidential, Philadelphia, PA

IT Support Technician

Responsibilities:

• Email account creation within Microsoft Exchange.
• Imaging software troubleshooting and configuration.
• Domain account creation and Security Group assignment within AD.
• Network troubleshooting.
• Hardware troubleshooting and repair.
• PC adds, moves, and changes.
• Imaging desktops and laptops utilizing Ghost software.
• Printer troubleshooting and repair.
• Domain password resets.
• Wi-Fi troubleshooting.
• Vendor contact.
• Access point configuration.

Confidential, Trenton, New Jersey

Contract IT Technician II

Responsibilities:

• Troubleshooting hardware issues on Dell desktops and laptops running Windows7.
• Office 2013 application troubleshooting and support
• Computer imaging using Microsoft SCCM 2012
• PC and peripherals setup and removal
• Basic Xerox printer troubleshooting and maintenance
• Remedy ticket management from assignment to resolution and/or escalation
• Troubleshooting and deployment of Bluetooth wireless headsets.
• Scan gun troubleshooting and support
• Asset management
• Network connectivity troubleshooting
• Active Directory entries
• Confidential home grown application support

Confidential, Philadelphia, PA

Desktop Support Technician

Responsibilities:

• Troubleshooting hardware issues on Lenovo desktops and laptops running Windows7 OS
• MS Outlook 2010,2013, email support
• Manual installation of various software
• Service ticket management from assignment to resolution and/or escalation
• Proactive PC maintenance
• Multi-tasking and prioritizing workload
• Troubleshooting software issues
• HP printer installation
• Basic HP printer troubleshooting and maintenance
• Computer imaging using Microsoft SCCM 2012
• PC setup and removal
• Installation of various software using Microsoft SCCM 2012
• Manual installation of various software
• Hard drive, video card, and DIMM installation.

Confidential - Philadelphia, PA

Network Technician

Responsibilities:

• Cisco switch and router configuration
• DHCP management
• Internal DNS management
• Layer 2 and Layer 3 vlan creation
• Troubleshooting of WAN/LAN connectivity issues
• Access list entries
• Broadband troubleshooting
• VOIP troubleshooting
• WIFI troubleshooting
• IOS upgrades
• Equipment racking
• Site surveys
• Site turn ups
• Ethernet and fiber cabling
• Vendor relations
• Cisco Prime wireless controller administration
• On call responsibilities

Confidential - Philadelphia, PA

PC Support Technician

Core responsibilities:

• Hardware and software troubleshooting
• PC and monitor installation
• Hard drive imaging
• Monitor troubleshooting
• Printer troubleshooting
• Network connectivity troubleshooting
• Asset management

Confidential - Philadelphia, PA

Help Desk Technician

Responsibilities:

• Tier 1 software and hardware troubleshooting
• Trouble ticket composition
• Trouble ticket escalation
• Domain password resets
• Mainframe password resets
• Mapping network drives
• Mapping printers