IT Director Assistant Resume

PROFESSIONAL EXPERIENCE

Confidential

IT Director Assistant

Responsibilities:

Managed all IT aspects of the inhouse Event Planning / Production companies including databases, network servers, Firewall, data backup, email / AD accounts, applications, users, PCs (Mac and Windows), and IT venders.
Maintained Windows servers running applications, backup, and Active Directory.
Created/disabled users and permissions in Windows AD 2012 & 2016 and Exchange 2010 servers.
Monitored and maintained network backup systems.
Performed backups with two portable drives in different locations. Remove older files after backup because data server was running out of disk space. Temporary solution until data server update.
Created and trained users maintaining access on three different databases: FileMaker Pro (Mgmt Event Summary), R2 (Events Detail), Q360 (Acct & Project Cost), and SalesForce (Sales Tracking).
Installed and trained users on VPN and Remote Desktop services for Windows and MacOS.
Maintained Mac (MacBook, MacPro, iMac, MiniMac, Air) and Windows (7, 10, Surface) PCs.
Worked with Mitel phone system by adding and deleting users while maintaining phone extensions on the server as workers move to different office locations.

Confidential

IT Manager

Responsibilities:

Managed a four - person IT Team responsible for user support, database programming & administration, network administration & infrastructure, secured file transfer, and data processing between databases.
Oversaw company integration into Office 365 with migration from Exchange 2010 email accounts.
Worked with clients in data transfer for any number of client data changes with MRSI.
Worked with Operations VP on all aspects of IT matters concerning clients, applications, and users.
Maintained SSIS jobs and personnel access in SQL 2012 server.
Executed, maintained, and monitored daily, weekly, and End Of Month SQL jobs including results.
Tracked, verified, and confirmed all requested payments/contracts with venders.
Oversaw setup and maintenance of new Confidential door security, alarm system, and video system.

Confidential

IT Manager

Responsibilities:

Managed a four-person team responsible for delivering IT services to 500 students and personnel.
Developed and executed IT department budget while meeting college IT goals.
Performed Confidential Change Management and Project Management routines for any IT hardware, software, databases changes; new servers and/or OS upgrades.
Administrated and maintained third-party Service License Agreements (SLA) for IT products, services, and contracts with venders.
Participated in Strategic Planning for growth and development ranging from 2 to 10 years ensuring IT priorities for future academic goals.
Performed and led data integration (EDI) ensuring all databases share required information.
Led the team in development and usage of Office 365 emails, SharePoint, Forms, and OneDrive.
Created MS Office365 SharePoint standard sites for administrative and IT council meetings.
Established and aligned hospital and college IT policies and procedures.

IT Lead Administrator

Responsibilities:

Migrated the college email system to Office 365 which also provided Office 2016.
Managed preparation of new students, faculty, and staff requiring MS Office 365 email accounts.
Performed and directed SQL database and application upgrades.
IT assets tracked for all college hardware while reporting inventory to Confidential IT group.
Provided and support on databases and software for college personnel / students.
Created, maintained, and directed the college’s website.
Developed and managed digital signage reducing paper usage.
Re-imaged PCs, Laptops, and Thin Clients while erasing iPad and iPhones for security purposes.