SUMMARY

• A proven Information Technology professional with experience in LAN & WAN Administration and Information Security in mixed environments with over 15 years of experience in current technologies. Has expertise and experience working with many current business applications and multiple Operating Systems.
• Management and leaderships skills from being a service manager for a VAR to managing a technology support team for a major computer manufacturer. Who has earned multiple certifications by leading technology vendors.

TECHNICAL SKILLS

Microsoft Operating Systems: Professional, XP, Vista and Windows 7, Windows NT 3.51, Windows NT 4 Windows 2000, Windows 2003 3 Windows 2008 and Windows 2008 R2

Linux operating systems: Red Hat, Mandrake, SuSE and Centos

Novell Netware: 2..15 to 5.xHARDWARE HP Jet Direct. Routers, switches and hubs from Cisco, PIX Firewall, Desktop & laptops and servers from Dell, HP IBM and compatibles.

SOFTWARE: Microsoft Office applications, PCAnyWhere, EMC Networker, Nagios, Backup Exec. Ghost, Partition Magic and Bootit NG system imaging, recover, and partition modification software. Symantec, McAfee, and AVG anti - virus solutions. Lucent QIP for DNS & DHCP Administration.

Microsoft: MCP+I, MCSE NT, MCSE 2000, MCSE 2000 Security, MCSA 2003, MCSA 2003 Security & Messaging, MCSE 2003, MCSE 2003 Security, MCITP Microsoft Exchange 2007 Messaging Solutions Administrator, MCTS Vista Configuration, MCTS SQL Server 2005, MCTS Windows Server 2008 Active Directory Server 2008 Charter Member, MCTS Windows Server 2008 Application Infrastructure Charter Member, MCTS Windows Server 2008 Network Infrastructure Charter Member, MCTS Microsoft Exchange Server 2007 configuration Charter Member, MCITP Enterprise Administrator on Windows 2008 Charter Member, MCITP Server Administrator on Windows 2008 Charter Member, MCITP Enterprise Messaging Administrator on Exchange 2007 Charter Member

Novell: CNA3, Intranetware CNA, CNE3, Intranetware CNE

CompTia: A+ & Security

PROFESSIONAL EXPERIENCE

Lead System Engineer

Confidential

Responsibilities:

• Troubleshoot and resolve 2nd & 3rd level technical issues
• Maintain & Administrate DNS & DHCP services
• Maintain & Administrate Active Directory Domain
• Maintain & Administrate Network Printer Subsystem
• Maintain & Administrate Web Server infrastructure
• Maintain Exchange Enterprise environment
• Setup and Maintain Nagios monitoring
• Setup and Maintain Enterprise Level Backup & Disaster Recovery
• Setup and Maintain Enterprise Level Windows Server Update Service
• Maintain SQL Environment for Enterprise
• Secondary administrator on VMware and Citrix farm

Technical Support Advisor

Confidential

Responsibilities:

• Answers technical questions and solve problems relating to Operating Systems, Applications, and Networking issues in the Enterprise space via the telephone, or onsite visit
• Performs problem investigation and research to resolve Customer OS, Application, or Networking issues
• Duplicate problems using assigned and/or captured equipment
• Search databases containing records of problems, symptoms & solutions
• Contact 3rd party vendors & make inquiries and/or request technical assistance
• Investigate product and customer issues using vendor-supplied resources
• Coordinate corrective action processes among cooperating internal & external resources and groups
• Product Support, Engineering, Manufacturing, Sales groups
• Vendors, 3rd party integrators, VARs, resellers, and business partners
• Provide guidance, leadership, technical consultation and training to less experienced team members
• Site preparation, Installation and Disaster Recovery for Active Directory & Exchange 5.5 - 2007
• SQL Installation, performance tuning, Disaster Recovery for multiple versions
• Clustering Installation and recovery
• Management of Proprietary management software on multiple OS’s
• Troubleshooting of Microsoft, Linux, Novell & VMWare errors and configuration
• Troubleshooting and Disaster Recovery, Exchange and SQL

Senior Complex Systems/Support Analyst

Confidential

Responsibilities:

• Performs problem investigation and research to resolve Customer OS, Application, or Networking issues
• Duplicate problems using assigned and/or captured equipment
• Search databases containing records of problems, symptoms & solutions
• Contact 3rd party vendors & make inquiries and/or request technical assistance
• Investigate product and customer issues using vendor-supplied resources
• Coordinate corrective action processes among cooperating internal & external resources and groups
• Product Support, Engineering, Manufacturing, Sales groups
• Vendors, 3rd party integrators, VARs, resellers, and business partners
• Provide guidance, leadership, technical consultation and training to less experienced team members
• Site preparation, Installation and Disaster Recovery for Active Directory & Exchange 5.5 - 2007
• SQL Installation, performance tuning, Disaster Recovery for multiple versions
• Clustering Installation and recovery
• Management of Proprietary management software on multiple OS’s
• Troubleshooting of Linux, Novell & VMWare errors and configuration
• Support of high level server, direct and network attached, backup solutions both hardware and software and networking hardware, design, installation and performance tuning in an enterprise environment
• Support of multiple enterprise level application

Computer Technician

Confidential

Responsibilities:

• Flatten & reload for project for UBS
• Resolve issues on failed upgrades

Network Engineer

Confidential

Responsibilities:

• Network Administration at Cargill Meat Solutions
• Member of Windows Enterprise Server Team
• Troubleshoot and resolve 2nd & 3rd level technical issues
• Maintain & Administrate DNS & DHCP services with QIP software
• Maintain & Administrate Meat Solutions Active Directory Domain
• Maintain & Administrate Network Printer Subsystem
• Maintain & Administrate Web Server infrastructure
• Visual Basic & Batch Scripting for automating administrative functions

Computer Technician

Confidential

Responsibilities:

• Upgrade computer systems, equipment, and software for multiple State Farm Insurance agent offices
• Resolve issues on installed upgrades
• Train office personnel on use of upgraded equipment and software

Computer Technician

Confidential

Responsibilities:

• Upgrade computer systems, equipment, and software for multiple State Farm Insurance agent offices
• Resolve issues on installed upgrades
• Train office personnel on use of upgraded equipment and software
• Install and test Hardware for USDA servers.
• Install, test & cutover of Cisco & Avaya infrastructure upgrades for Merrill Lynch
• Migration, Integration, and Support of end user training and questions of new desktop equipment for Financial Institutions and DCMA
• Install Linux based retail Point of Sales systems for HP.
• Migrated American Family Insurance office from Windows 95 to Windows XP.
• Resolved issues on installed upgrades, hardware, and network.

Owner

Confidential

Responsibilities:

• Installed, serviced, and maintained clients’ computers and turnkey servers and networks for Novell, Linux, and Windows.
• Setup and secured Internet connections with Routers & Firewalls.
• Designed & implemented Virus and Spyware protection and removal infrastructure.
• Designed & implemented disaster recovery planning.
• Provided custom web pages

Network Engineer

Confidential

Responsibilities:

• Designed, implemented, and maintained disaster recovery plan for network
• Established documentation procedures for network
• Established group management of users, permissions, and rights
• Responsible for network repairs, upgrades, and remote access
• Provided 2nd & 3rd level technical support to helpdesk
• Designed archive processes for offline information storage
• Designed and implemented network printing solution
• Designed, implemented, and administered DNS, WINS, and DHCP

Network Engineer

Confidential

Responsibilities:

• Conducted pre-installation site surveys. Built and installed turnkey Novell, Windows NT networks & Digital Dictation systems.
• Supported sales staff on technical issues.
• Utilized Windows 95 & NT Workstation on Digital Dictation system and client side PC’s; OS/2 on Lanier Dictation Systems and Racal voice recorders; Windows NT Server and Novell for Server installations.

Telephone Technical Support

Confidential

Responsibilities:

• Provided telephone technical support on Pro FX tax preparation software
• Diagnosed additional client hardware and software problems.

Network Technician

Confidential

Responsibilities:

• Installed, serviced, and maintained clients’ computers and networks.
• Provided program custom applications in Pascal, Basic, and Clarion; data conversions.

Service Manager

Confidential

Responsibilities:

• Managed service department, installed, assembled, and maintained stand-alone computer systems and networks.
• Performed data conversions for clients.
• Provided custom applications in Pascal, C++, Basic, and Clarion.