SUMMARY:

• Dedicated, Attentive, and Patient Information Technology expert has 23 years extensive experience in IT operations, administration, and various technical support duties encompassing cross - platform systems and network architecture, engineering and implementation. Multifaceted professional.
• Extensive experience in server, and workstation engineering, configuration and troubleshooting, LAN/WAN design, Operating Systems, Server, virtual machine and Web Server design, implementation and administration. Experience wif all TCP/IP networking protocols, and device configuration.
• Experienced candidate focuses on providing excellent customer service, wif excellent problem solving skills and a proven record of success developing, and management of extraordinary IT teams to ensure superior service to clients. Thrives in demanding team environments, leads cross-functional teams by example and wif single-minded determination, easily adapts to fast-changing settings, and excels under pressure.

TECHNICAL SKILLS:

• Skilled Systems& Network Engineer Computer Systems Management
• Operating System Troubleshooting Network Design, and enineering
• Information System Administration Server Design, Build, & Administration

PROFESSIONAL EXPERIENCE:

Confidential

Systems Programmer

Responsibilities:

• Virtual Machine build, and maintenance via Hyper-V, and SCVMM Management Console.
• Server build, administration, and maintenance including both virtual machines, and physical hosts.
• Managed Firewall Rule management in collaboration wif UWIT
• Change Management documentation, trouble ticketing, and documentation using SCSM (System Center Service Manager)
• File backup, and restore management, and monitoring using Tivoli Storage Manager
• Monitoring, Maintenance, and troubleshooting of all HFS servers both in Test environment, and Production.
• Microsoft product support and maintenance Including BizTalk Server, Great Plains, Office 2010, and 2013, Exchange Server 2010, and all Windows Operating Systems.
• Third party software support, and maintenance including Odyssey Housing Management, CBORD FSS, Conference Programmer, Blackboard, NAV-LS Retail, Kronos and others.

Confidential

Network Engineer NW

Responsibilities:

• Documented existing network infrastructure and new equipment allocation; created, reviewed, and validated documentation for new hire onboarding.
• Handled IP addressing and assigning, routing tables, port-channel configurations, DNS entry, and configuration validation for rollout of new capacity in Amazon.com datacenters.
• Applied configurations to Cisco Nexus 7018 devices as routes for capacity expansion and validated them based on Amazon.com standards.
• Wrote and successfully implemented change management requests and procedures for turn up of Nexus devices.
• Managed time efficiently, documenting procedures performed concurrent wif time tracking of teh procedures.
• Operated turn up of OSPF protocol for core facing ports, and device to device interconnects; burn in testing, validation and handoff of new capacity to production group.

Confidential

Systems Engineer

Responsibilities:

• Configured, spin up, and validated hardware based and virtual Windows Server 2008 and Windows Server 2008 R2 servers.
• Documented all configurations and purposes of servers created and built; prepared daily status reporting and time tracking of projects and emergent issues.
• Handled DPM Backup configuration of SQL databases, file share management, data management, SQL query based validation of backed up databases vs. active databases.
• Administered, maintained, and troubleshoot IIS configuration; engineered, troubleshoot, and administered servers hosting confidential and SQL database servers.
• Resolved all problems for all assigned servers (+/-3,500 Windows Servers both virtual and physical); served as an On Call engineer for worldwide JME environment.
• Ordered hardware for PHX lab environment for developers in BPOS-S, and BOS-BDM groups, and installed ticketing for hardware to be racked and cabled.
• Verified proper equipment installed; managed all assigned IP addresses and DNS entry creation wif superior service and dedication.

Confidential

Senior Consulting Network Engineer, Corporate Network Administrator

Responsibilities:

• Designed and administered LAN/WAN for all clients, and corporate LAN/WAN for parent company Conlin Travel; operated Windows server, and Ubuntu Linux OS.
• Built Web server, and handled its troubleshooting, maintenance and administration including IIS 7.0 hosting multiple Sharepoint sites, and Apache web server running on Ubuntu Linux.
• Handled circuit turn up of end point equipment for IPSEC VPN connections over DSL, T1, and Frame Relay circuits including Cisco ASAs, Sonicwall TZ and Linksys/Cisco Firewalls.
• Administered WSUS for all client sites, managed approved patches, and verified installation after approval; managed all other technicians assigned and on projects.
• Managed of all facets of Active Directory administration and troubleshooting including group policy, replication, and DNS integration.
• Installed antivirus and managed clients using Symantec Endpoint Protection server; configured and administered Exchange server 2003 and 2007.
• Headed all workstation troubleshooting and management; performed remote management using various tools such as Dameware, RDP, and OneClick remote management software.
• Managed time efficiently to meet all deadlines and documented all tasks performed for billing and reference purposes.

Confidential

Senior Network Administrator, LAN/WAN Administrator, Citrix Administrator

Responsibilities:

• Converted Multisite WAN from IP over frame relay to BGP routing over MPLS on Sprint Network using Cisco 2800 series routers.
• Performed cutovers remotely in offices in Florida, Arizona, Costa Rica, Michigan and Ohio and configured routers for redundant MPLS circuits using static routes over MPLS.
• Administered 120 Servers including 5 file servers, 50 dedicated web servers, 8 Domain controllers and a Citrix farm including redundant licensing servers, and 29 Metaframe 4.0 servers.
• Built IIS 6.0 and 7.0 web server, backup and recovered web servers and maintained hot site failover servers for business continuity in case of disaster.
• Operated Citrix Farm administration, migration from Metaframe 4.0 to 4.5 to XenApp 5.0, utilization of Citrix Access Gateway 4.5, for remote access to applications.
• Maintained all backups using a Dell ML6000 robotic library, Symantec Backup Exec 10, 11D, and 12; managed offsite storage wif Iron Mountain, and verified all backups.
• Designed Exchange 2003 and Exchange 2007 wif an average of 500 mailboxes; managed VPN using a Cisco VPN concentrator, Cisco ASA, and a Citrix Access Gateway appliance.
• Administered level 4 support for printers, workstations, switches, internet connections, and created VMWARE ESX 2.5-3.5 virtual machine and its snapshot management.

Confidential

Server Administrator

Responsibilities:

• Managed all IT related staff in Washington DC, Georgia, Russia, Paris, and Bangkok, and all teh assembly, installation, configuration and daily operations of all servers for teh corporation.
• Handled Cisco PIX 525 based VPN over DSL extending from teh US to Georgia Russia, Paris, Washington DC, and Bangkok.
• Configured Exchange Server 2003 Enterprise Edition Installation and management including Active Directory administration; installed Live Communications Server 2005.
• Installed, administered, and maintained Citrix Metaframe XPe Presentation server, Altigen Telephony System and VOIP, and Backup Management and disaster recovery planning.
• Managed Internews Network Inc. Website using IIS 6.0 hosted on redundant servers located in Arcata, CA Washington D.C. wif connections to multiple MS SQL databases.
• Provided end user support for all applications (MS Office, Exchange/Outlook, Adobe Apps, ADP PC Payroll, Sunsystems and Accounting) and Network Printing.
• License Management via Microsoft Open Licensing Program for Govt, and Educational LSoftware Licensing.

Confidential

Owner

Responsibilities:

• Handled client networks using all versions of Windows Operating Systems and Novell/Windows Servers; created and verified Backup and disaster recovery procedures.
• Installed and configured design, assembly and software of client networks, workstations and servers, maximizing their Up-Time.
• Operated all business development and client relations including maintaining Citrix infrastructure design for multiple clients using Metaframe 1.8 and 4.0.
• Designed LAN/WAN, interface wif 3rd party telecom providers and sales of high speed data circuits; managed time effectively and prepared documentation for record keeping.

Confidential

Senior Network Consultant/Network Team Manager

Responsibilities:

• Managed network consulting and network design based upon software specifications and determination of customer needs.
• Consulted and repaired network and computers; specified, designed, and assembled approximately 400 servers and workstations for various clients.
• Designed and implemented LAN/WAN including Dialup and point VPN, using Cisco routers and switches; installed, administered, and troubleshoot Cisco VOIP.
• Applied Citrix Metaframe 1.8 and XPe designs, configured VLAN for security reasons for bank networks, and configured Novell Netware 4.11 build set-up.
• Performed security analysis for school districts, and bank networks including testing for security vulnerabilities.
• Tested and implemented backup system design including disaster recovery management and testing using Veritas Backup Exec, and ArcServ Backup.
• Headed teh network consulting team and oversaw all scheduling, providing second tier support for all technicians; administered Prometric Testing center.
• Trained and certified client administrators wif Netware 4.11 and MCSE; handled Antivirus Software configuration, update verification and virus cleanup and recovery from infection.
• Implemented web filtering software for 7 school districts, including configuration, monitoring, and reporting of unauthorized traffic based upon user.
• Operated Exchange Administration of Confidential Exchange infrastructure; designed client E-mail infrastructure, and administered Novell Groupwise.