Telecommunications Specialist Resume Irvine, CA - Hire IT People

SUMMARY

T alented and capable telephone systems administrator for over 20 years.
Can do programming on different switches, mo st r e c e nt A v a ya S 8 7 3 0, i n c l u d i ng d e v e l o p m e nt of A CD g ro u p s.
A l so k n ow A u d ix, C MS a nd E C A S.
D ev e l o p ed reporting using MS Access/Excel, interfacing with all software platforms.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Irvine, CA

Telecommunications Specialist

Responsibilities:

Administrator of the Avaya S8730 Switch (2009 - 2015) G3R (2002-2009)
Create and administer ACD groups
Program, move and install phones
Use CMS to monitor trunk groups and skill groups
Use CMS to provide reporting to management using custom reporting
Develop reports interfacing with CMS and MS Excel/Access
Administer AUDIX Voice mail
USE ECAS Call accounting to provide reporting to management
Operate Proactive Contact Predictive Dialer (2009-2015) Davox Dialer (2007-2009)
Run Selections for a particular job (Locations, Primary Sort Presentation, Previous Call Status, etc)
Edit jobs for T1 Trunk groups, Pacing, Caller ID, etc
Startup an run dialer making adjustments in real time
Wiring and Cabling, including Cat 5

Confidential, Los Angeles, CA

Field Telecom Techncian

Responsibilities:

S w i t ch a d m i n i s tr a t i on at r e m o te s i tes f or c o n t r a ct c u s t o m e rs as a f i e ld t e c h n i c i an

Confidential /Edison Security

San Dimas, CA

Telecom Technician

Responsibilities: