SUMMARY
- An accomplished, determined, and results - driven technical support specialist with 5+ years of experience supporting ATM and PC clients.
- Resourceful and dedicated with team player mentality and excellent knowledge of applications and hardware. Deeply committed professional who thrives in fast-paced, entrepreneurial, team-oriented environments.
- Strong listener and very skilled at extracting client’s needs. As a technician, heavily interacts with clients, and believes in standards of high quality and efficiency. Ability to work independently.
- Excels at addressing, analyzing and resolving problems. Self-motivated and valued contributor with proven dedication to increasing technical skills and knowledge.
- Effectively balances competing priorities in fast-paced environments to ensure on-time, on-budget completion of all project deliverables. Fluent in English and Farsi.
- Troubleshooting Computer-based Proficiency PC Repair and Security
- Customer Relationship Management Training Communications
- In-depth Technical Knowledge Problem Solver Decision Maker
- Time Management Team Collaboration Critical Thinking Leadership Sales Team Player
PROFESSIONAL EXPERIENCE
CUSTOMER ENGINEER
Confidential
Responsibilities:
- Provides installation, maintenance and repairs on self checkouts, PCs, monitors, POS, network equipment and etc. to assure continuity of customer operations and high levels of customer satisfaction.
- Builds working relationships with customers and develops informal communication channels with customer accounts.
- Performs periodic preventive maintenance routines and troubleshooting on products and installs modifications to equipment.
CUSTOMER ENGINEER
Confidential
Responsibilities:
- Provides installation, maintenance and repairs on ATM equipment to assure continuity of customer operations and high levels of customer satisfaction.
- Builds working relationships with customers and develops informal communication channels with customer accounts.
- Performs periodic preventive maintenance routines and troubleshooting on products and installs modifications to equipment.
SELF CHECKOUT HOST
Confidential
Responsibilities:
- Managed 10-15 self-checkouts; when a self-checkout needed servicing or customer needed help; ensured customer was taken care of as fast as possible to keep the line of customers moving.
- Back-up Cashier duties as needed.
COMPUTER SALES SUPERVISOR
Confidential
Responsibilities:
- Informed customers about available products and services; answered customer questions regarding products, services, financing and savings opportunities; excellent customer relationship management skills.
- Completed, processed, and maintained applicable paperwork and records.
- Managed 12 associates; as Sales Supervisor was instrumental in making sure sales goals were met each quarter.
STORE MANAGER / CASHIER / ADMINISTRATIVE
Confidential
Responsibilities:
- Performed cashier duties; included assisting customers, checking-out purchases and finalizing payment; completed paperwork.
- Monitored store inventory; managed store and placed purchase orders when items needed to be replenished.
SHIFT SUPERVISOR
Confidential
Responsibilities:
- Prepared food for customers, prepped fresh bread and vegetables, made sure the restaurant was clean; stocked dry goods and products.
- Operated the POS system in conducting all transactions.
- Trained new team members; ensured shift ran smoothly and according to company standards.
