CUSTOMER ENGINEER Resume

SUMMARY

An accomplished, determined, and results - driven technical support specialist with 5+ years of experience supporting ATM and PC clients.
Resourceful and dedicated with team player mentality and excellent knowledge of applications and hardware. Deeply committed professional who thrives in fast-paced, entrepreneurial, team-oriented environments.
Strong listener and very skilled at extracting client’s needs. As a technician, heavily interacts with clients, and believes in standards of high quality and efficiency. Ability to work independently.
Excels at addressing, analyzing and resolving problems. Self-motivated and valued contributor with proven dedication to increasing technical skills and knowledge.
Effectively balances competing priorities in fast-paced environments to ensure on-time, on-budget completion of all project deliverables. Fluent in English and Farsi.
Troubleshooting Computer-based Proficiency PC Repair and Security
Customer Relationship Management Training Communications
In-depth Technical Knowledge Problem Solver Decision Maker
Time Management Team Collaboration Critical Thinking Leadership Sales Team Player

PROFESSIONAL EXPERIENCE

CUSTOMER ENGINEER

Confidential

Responsibilities:

Provides installation, maintenance and repairs on self checkouts, PCs, monitors, POS, network equipment and etc. to assure continuity of customer operations and high levels of customer satisfaction.
Builds working relationships with customers and develops informal communication channels with customer accounts.
Performs periodic preventive maintenance routines and troubleshooting on products and installs modifications to equipment.

CUSTOMER ENGINEER

Confidential

Responsibilities:

Provides installation, maintenance and repairs on ATM equipment to assure continuity of customer operations and high levels of customer satisfaction.
Builds working relationships with customers and develops informal communication channels with customer accounts.
Performs periodic preventive maintenance routines and troubleshooting on products and installs modifications to equipment.

SELF CHECKOUT HOST

Confidential

Responsibilities:

Managed 10-15 self-checkouts; when a self-checkout needed servicing or customer needed help; ensured customer was taken care of as fast as possible to keep the line of customers moving.
Back-up Cashier duties as needed.

COMPUTER SALES SUPERVISOR

Confidential

Responsibilities:

Informed customers about available products and services; answered customer questions regarding products, services, financing and savings opportunities; excellent customer relationship management skills.
Completed, processed, and maintained applicable paperwork and records.
Managed 12 associates; as Sales Supervisor was instrumental in making sure sales goals were met each quarter.

STORE MANAGER / CASHIER / ADMINISTRATIVE

Confidential

Responsibilities:

Performed cashier duties; included assisting customers, checking-out purchases and finalizing payment; completed paperwork.
Monitored store inventory; managed store and placed purchase orders when items needed to be replenished.

SHIFT SUPERVISOR

Confidential

Responsibilities:

Prepared food for customers, prepped fresh bread and vegetables, made sure the restaurant was clean; stocked dry goods and products.
Operated the POS system in conducting all transactions.
Trained new team members; ensured shift ran smoothly and according to company standards.