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Customer Engineer Resume

SUMMARY

  • An accomplished, determined, and results - driven technical support specialist with 5+ years of experience supporting ATM and PC clients.
  • Resourceful and dedicated with team player mentality and excellent knowledge of applications and hardware. Deeply committed professional who thrives in fast-paced, entrepreneurial, team-oriented environments.
  • Strong listener and very skilled at extracting client’s needs. As a technician, heavily interacts with clients, and believes in standards of high quality and efficiency. Ability to work independently.
  • Excels at addressing, analyzing and resolving problems. Self-motivated and valued contributor with proven dedication to increasing technical skills and knowledge.
  • Effectively balances competing priorities in fast-paced environments to ensure on-time, on-budget completion of all project deliverables. Fluent in English and Farsi.
  • Troubleshooting Computer-based Proficiency PC Repair and Security
  • Customer Relationship Management Training Communications
  • In-depth Technical Knowledge Problem Solver Decision Maker
  • Time Management Team Collaboration Critical Thinking Leadership Sales Team Player

PROFESSIONAL EXPERIENCE

CUSTOMER ENGINEER

Confidential

Responsibilities:

  • Provides installation, maintenance and repairs on self checkouts, PCs, monitors, POS, network equipment and etc. to assure continuity of customer operations and high levels of customer satisfaction.
  • Builds working relationships with customers and develops informal communication channels with customer accounts.
  • Performs periodic preventive maintenance routines and troubleshooting on products and installs modifications to equipment.

CUSTOMER ENGINEER

Confidential

Responsibilities:

  • Provides installation, maintenance and repairs on ATM equipment to assure continuity of customer operations and high levels of customer satisfaction.
  • Builds working relationships with customers and develops informal communication channels with customer accounts.
  • Performs periodic preventive maintenance routines and troubleshooting on products and installs modifications to equipment.

SELF CHECKOUT HOST

Confidential

Responsibilities:

  • Managed 10-15 self-checkouts; when a self-checkout needed servicing or customer needed help; ensured customer was taken care of as fast as possible to keep the line of customers moving.
  • Back-up Cashier duties as needed.

COMPUTER SALES SUPERVISOR

Confidential

Responsibilities:

  • Informed customers about available products and services; answered customer questions regarding products, services, financing and savings opportunities; excellent customer relationship management skills.
  • Completed, processed, and maintained applicable paperwork and records.
  • Managed 12 associates; as Sales Supervisor was instrumental in making sure sales goals were met each quarter.

STORE MANAGER / CASHIER / ADMINISTRATIVE

Confidential

Responsibilities:

  • Performed cashier duties; included assisting customers, checking-out purchases and finalizing payment; completed paperwork.
  • Monitored store inventory; managed store and placed purchase orders when items needed to be replenished.

SHIFT SUPERVISOR

Confidential

Responsibilities:

  • Prepared food for customers, prepped fresh bread and vegetables, made sure the restaurant was clean; stocked dry goods and products.
  • Operated the POS system in conducting all transactions.
  • Trained new team members; ensured shift ran smoothly and according to company standards.

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