SUMMARY:

• 8 years of Software QA tester with full system development lifecycle experience, including designing, developing and implementing technical test methods and plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault - free audits. Command of testing suites, agile methodologies and monitoring tools; and cross-platform skills in Windows, Linux and Unix.
• 15 years of Telecom including Technical installation, customer training, Confidential integration, System Designing for Business installations, customer end contact maintaining telecom and data networks for national retail chain, Filene’s Basement. Project Management and Contract negotiations. Norstar through SL-100 experience (Avaya Blue). Confidential engineering and testing with varied vendor equipment.
• Founder of Confidential (HCOCM), 501(c)(7) non profit President, webmaster and Event Coordinator. 2011 Developed 2 Word Press websites, publicity, bylaws and events to connect herbal enthusiasts with professional classes and events. Network and coordinate venues with hired lecturers. Herbal Article writing.
• Concise Communication Experience Created technical test plans, science documentation, training class material, event publicity for nonprofit, varied business correspondences for all levels of management and customers. Mass Communications BS degree. Public and media relations.
• Management and Project Management throughout careers from Customer Service Manager, Warehouse and Project Management in high tech business and customer end. Liaison for vendors and customers. Sales.

TECHNICAL SKILLS:

• Confidential Installation Design Specialist
• Customer Trainer
• Enterprise and Carrier Equipment knowledge
• Datacom Test Engineer
• LAN/WAN Routing Protocols
• Regression & Negative Testing
• UI & Compatibility Testing
• Interface & Migration Testing
• Functional and Performance Testing/ Load / Stress
• Defect / Bug Tracking
• XML Web Design, Java Scripts, C Programming, TCL/Python
• Technical writing
• QA & QC Standards
• Word Press Web Config
• Office, Warehouse and Customer service center Management
• Corporate Communications
• Creative Project Management
• Web & Print Content Development
• Accounting
• Development of Training/Trainer
• Sales Support and Sales
• Public Speaking & Media Relations
• Article writing for Herbal courses
• Attaining Business Admin courses
• Taught children

PROFESSIONAL EXPERIENCE:

Confidential

Director

Responsibilities:

• Founded 501(c) 7 non-profit organization dedicated to education on the recognition, cultivation, and use of herbs. Set agenda for monthly member meetings, officer meetings and recruiting. Developed and maintaining web site. with Word Press configuration, blogs and social media. Managed club business, finances and member listing and soliciting.
• Planned and executed profitable events with professional herbal educators at: Doyle Center, Leominster; Tower Hill Botanic Garden, Boylston, MA; Fruitlands Museum, Harvard, MA. Lectured at meetings and venues. Wrote herbal articles for New England School of Herbals. Set up Zoom meetings and classes over Covid-19 period.

Confidential, Princeton MA

Store Associate and Smoothie Bar Server

Responsibilities:

• Ran food and smoothie bar while selling liquor to the public. Created recipes for menu to change up the choices. Worked wine tasting events, liquor displays and promotions.
• Inventoried all products and worked with vendors on orders. Ran cash register and paid vendors as needed. In charge of advertising on social media.

Confidential, Princeton, MA

Designer and Coordinator for Elementary STEAM

Responsibilities:

• Appointed by Principal for STEAM Council and team to set up elementary school science lab, makerspace and digital 3D printer lab. Design and implement space for the K-5 STEAM programs.
• Networked with 4H, WPI, Math Altitude personnel, high school for STEAM Fairs. Assisted head STEAM teacher with equipment set ups for plant lighting racks, live animal displays and science equipment as needed. In charge of shopping for microscopes and supplies for the STEAM rooms. Liaison for PTA and team.

Confidential, Worcester, MA

Real Estate Agent

Responsibilities:

• Listing/buyer/referral agent in Worcester County for sales of single- and multi-family homes, condominiums, and commercial properties as well as rentals.
• Advertising and networking to get clientele. Managed documentation and client activities within specified time frames to ensure successful completion of sales. Passed realty license test first time. Earned the 12 credit CEUs immediately.

Confidential, Billerica, MA

SQA Quality Assurance Engineer

Responsibilities:

• Tests involved VPN technology (MLT, SMLT and RSMLT), validations with routing protocols, filter testing, licensing.
• Wrote test plans for detailed methodical testing on local and remote office projects including international projects.
• User interface functional testing of web GUI (Java based) and CLI. TCL scripting for testing.
• Used traffic generating equipment to test data filters scaling and throughput of 10 gigabit interfaces: Ixia, Spirent Smart Windows and Avalanche/Reflector.
• Led groups to trouble shoot issues with various international Confidential offices including Romania

Confidential

Quality Assurance and System Testing

Responsibilities:

• Security features including firewall, NAT and interface filters in developmental stages for last secure routing project.
• Worked with Developers on rewriting CLI specifications and issues with Ethernet features to improve presentation.
• Wrote automated tests using TCL scripting for efficient and consistent testing.
• Tested with Spirent Smartbits, Spirent Avalanche and Reflector equipment to scale the firewall and filters.
• Interface testing Gig Ethernet and 10/100 Ethernet.
• Traffic sniffing application, Ethereal, used to check networking data packets.

Design Verification Engineer

Confidential

Responsibilities:

• Designed test bed and test plans for Switch security and interfaces
• Integrated security, authentication, authorization and tunnel protocols (L2F, PPTP, L2TP and IPSec)
• Wide Area Network (WANs) interface protocols included PPPoE, T1/E1, and Frame Relay.
• Network Address Translation (NAT) applications integrated in the testing.
• Connected to carrier Shasta router and to competitive models, (Juniper and Cisco) for perfecting connection timing.
• Performed Quality of Service (QoS) evaluation on CES to prioritize data traffic types.
• Used Java (JETS) and TCL for scripting automated tests.

Confidential

Functional Test Engineer

Responsibilities:

• Implemented ASN and FBR edge routers with Confidential server utilizing MGCP.
• Integrated Confidential with the telephone system, Confidential Meridian Opt. 11, and its interfaces:
• Intensive use of Sniffer Pro and Net X-ray to analyze traffic data networking packets.
• Utilized past telecom training to set up lab testing for co-workers.

Confidential

Functional Test Engineer

Responsibilities:

• First to have successfully configured Confidential conversation to Europe using the following equipment:
• Configured DMS100 telephone switch and the Carrier grade gateway controller to talk to Confidential ’s CS2K Confidential server located in UK Maidenhead Office.
• Connected local FBR router network in Billerica, MA and terminated to the FBR Confidential Edge Router and Meridian Option 11 PBX in Italy.
• Voice connection protocols integrated with set up: ISDN, MGCP, ASPEN( Confidential proprietary), SIP, RTP

Technical Support Engineer

Confidential

Responsibilities:

• Received customer trouble calls for router hardware and software issues
• Reproduced the reported issues in configured test beds.