IT Operations Analyst Resume Aliquippa, PA - Hire IT People

SUMMARY:

An IT professional with 12 years of experience who possesses a growth mindset, strong work ethic, is open to feedback, has excellent time management skills, and effective communication skills.
Developed strong teamwork and leadership qualities as a United States Marine. Was the Team Lead for the workplace operations desktop team at the LANXESS Pittsburgh HQ site.
Responsible for over 1,500 end users' desktops, laptops, and mobile devices which included 5 remote sites, as well as holding junior administrative roles in Active Directory, Lotus Notes, Citrix, Cisco Call Manager, and Unity.

PROFESSIONAL EXPERIENCE:

IT Operations Analyst

Confidential, Aliquippa, PA

Responsibilities:

Set up 3 Hyper - V 2019 Servers and several 2016 virtual servers on the Hyper-V platform.
Maintained servers through Microsoft Windows Admin Center.
Assisted in the clean up of the file server including NTFS permissions and global groups.
Maintained 3CX PBX and completed the basic certification.
Assisted the desktop team with outstanding tickets.
Deployed MDM to mobile devices, MV72 Cameras, Switches, and MX64 Firewalls with Cisco Meraki.
Completed War Room project including cabling, switching, printer, TV’s, and desktop setup.
Worked with Ideal Integrations to maintain Exchange 2016 server.

IT Operations Team Lead

Confidential, Pittsburgh, PA

Responsibilities:

Team Lead for Windows 7 migration NAFTA region.
Trained all onsite contractors for tier 1, 2, and 3 workplace operations responsibilities.
Cisco Call Manager and Unity administration.
Lotus Notes administration.
VMware junior administration experience.
Active Directory junior administration including permissions and account creations, collaborated with system administrators to implement and troubleshoot GPO's.
Partnered with software vendors for tier 2 and tier 3 application integration into the LANXESS network.
Created custom msi software with NPM Deployment Server including the ARL and LXS Light Show packages.
Responsible for the deployment and maintenance of all software and hardware assets including laptops, desktops, and mobile devices.
Developed SOPs for application installations and break fix scenarios.
Trend Micro administrator responsible for virus and malware removal.
WSUS administrator console access ensuring all endpoints have the correct updates.
Configured Android and IOS mobile devices with corporate email and MDM Afaria software.
Responsible for asset tracking of all desktops, laptops, and mobile devices.

IMAC Contractor

Confidential - Pittsburgh, PA

Responsibilities:

Image and Configure HP desktops and laptops utilizing Altiris software.
Repair HP hardware including desktops, laptops, and printers.
Install new assets including desktops, laptops, VoIP phones, monitors, and printers.
Inventory and DoD wipe old assets.

Tier 2 Technical Support

Confidential, Gibsonia, PA

Responsibilities:

Technical support for Pennsylvania, Illinois, and Texas markets.
ISP troubleshooting for Business and Residential including dedicated circuits, DSL, DVS, VoIP, Web Hosting, and Email.
Network and OS troubleshooting for Windows 98 through Window 7, OSX, and Linux.
Support for Microsoft Outlook.
Hardware Support for PCs including memory, hard drives, MB, CPU, GPU etc.
Utilized GENBAND server software to troubleshoot VoIP issues.
Accurately documented and edited tickets in Remedy.
Analyzed Web Hosting issues including DNS and FTP.
Configured Email on Android and iOS devices.
Coordinated with the NOC to resolve Physical, Data, and Network layer problems.
Consistently maintained a 90% + Quality Assurance rating.