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Senior Technical Support Specialist Resume

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Wilmington, DE

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OBJECTIVE

A professional and detailed oriented team player, versed in Linux and Windows, wif 18 years of experience as a Senior Tech Support Specialist looking to work in the IT field as a Tech Support Specialist, Network Administrator or similar role/function.

TECHNICAL SKILLS

Hardware and Software: Routers Cisco 7206VXR, 6500, 2851, 2600, 2500, Switches Cisco WS - 2960, WS-2924, ME-3400, IP Phones Cisco 7940, 7960 SCCP/SIP, Routers Edgemarc 4500 Series, Routers Netopia 4500 Series, Unix client and server administration, Windows Servers, XP and Windows 7 & Virtual PC, MicrosoftOffice2013 and Open Office Office Suites, Wide area and local area network administration

Internet Specifics: TCP/IP, UDP, DHCP, SIP, SCCP, SNMP, HSRP, CDP, .RDP, OSI, HTML, XML, PHP, JAVA, PYTHON and CGI, FTP, TFTP, SCP, TELNET, SSH, HTTP, HTTPS etc., Applied Cisco IOS configurations, updates, NAT and access-lists on routers, switches and appliances, Implemented Jabber, TFTP, DNS service and Postfix on Redhat server, Launched DNS production Server wif CentOS on Dell 1750 PowerEdge

PROFESSIONAL EXPERIENCE

Confidential, Wilmington DE

Senior Technical Support Specialist

Responsibilities:

  • Investigate, identify, and repair internal and client system problems
  • Maintain documentation of technical problems and solutions using Request Tracker
  • Partner/consult regularly wif engineering department to address more difficult issues
  • Perform follow-up checks of DSL, T1, EoC circuit repairs, accept after hours pages
  • Initiate and resolve DS3, T1, SES, TLS, DSL trouble tickets wif upstream providers and monitor progress to resolution
  • Monitor Company Abuse email

Confidential, Newark, DE

Field Technician

Responsibilities:

  • Assisted in providing services to business clients.
  • Administered Windows 2003 Domains and Exchange Servers
  • Configured client machines
  • Implemented roaming profiles for workstations
  • Made changes in Windows DNS
  • Requested DNS transfers from Registrars
  • Added new terminals to domains and work groups
  • Installed and updated Windows and Office service packs
  • Ordered and set up Postini
  • Created and tested MX record changes

Confidential, Newark, DE

Assistant to CTO

Responsibilities:

  • Work wif Assorted Windows 200x Terminal Servers, Domain Cotrollers
  • Maintain and update Windows XP, and W7 Workstations
  • Install hardware troubleshoot local and network problems

Confidential, Kennett Square, PA

Analyst Information Services

Responsibilities:

  • Use SalesLogix ticketing system to halp company employees wif access issues
  • Remote to computers and kiosks throughout the country to investigate problems
  • Assist users wif Full disk encryption logins

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