SUMMARY

• Experienced IT professional wif 20+ years’ experience in various technologies, applications, and disciplines;
• Concentrating in Network Engineering & Admin. Versed in Cisco, Juniper, Avaya, and Brocade devices, as well as Microsoft and Linux - based operating systems.
• Past roles have included Network & Infrastructure engineering and administration, incident management, server management, customer support, video teleconference engineering & coordination, and Data Retention Engineering.
• Formerly held Microsoft Exchange, IIS, and Site Server certifications, as well as Fiber Optics Technician certification wif teh Fiber Optics Association of America.
• Trained Radio Frequency Communications Technician (mobile and wideband radio/satellite transmissions) wif teh Confidential Reserve (Retired).

TECHNICAL SKILLS

• Network Development & Implementation
• Infrastructure Installation & Maintenance
• Server Development, Administration & Maintenance
• Help Desk Supervision
• Tier 2 & 3 Technical/Client Support
• Client Management
• Data Retention & Disaster Recovery Solutions
• VMware
• Accreditation Processing
• Windows Server (Active Directory, Exchange & IIS)
• Linux & Unix OS
• Cisco IOS
• DNS
• Routing Protocols (BGP, EIGRP, OSPF) & VLANs
• Video Teleconferencing
• Satellite & Radio Communications
• Windows Desktop
• Mac OS
• Mobile Device Configuration
• Microsoft Office Suite
• Microsoft Access Database Administration
• PC & Peripheral Configuration & Maintenance

PROFESSIONAL EXPE RIENCE

Confidential, Fort Stewart, VA

Lead Network Administrator

Responsibilities:

• Maintained local area network, consisting of maintenance & integration of appx. 10 Cisco switches. Demonstrated noledge in Cisco IOS and General Dynamics TACLANEs.
• Planned infrastructure upgrade and asset procurement; responsible for LAN bandwidth upgrade from 1Gbps to 10Gbps. Liaised wif vendors for cost estimates.
• Demonstrated noledge in SolarWinds, Wireshark, TFTP, and TACLANEs.
• Lead Video Teleconference (VTC) engineer, responsible for infrastructure maintenance & conference coordination. Demonstrated noledge of Cisco TelePresence Codecs.
• Led VTC expansion initiative, increasing conference capacity from appx. 28 attendees to appx. 100.
• Liaised wif vendors & contractors to procure cost estimates for desired hardware.
• Assisted wif and demonstrated noledge in operational/application-related Windows Server, VMware, and Linux RedHat administrator duties.
• Developed and installed LAN monitoring architecture, using Paessler PRTG network monitor; implementation resulted in a 99% reduction in incident detection, response, and resolution times.

Confidential

Cyber Transport Systems Technician

Responsibilities:

• Monitor AFRC data networks, focusing on system availability, events, and outages.
• Engage, escalate and manage data network incidents, while tracking and documenting progress & resolution using Remedy ticketing system.
• Support organizational training objectives, like planning and implementing a data network training environment.
• Constructed Virtual Windows server testing environment, employing VMware, Microsoft Hyper-V, and Windows Server 2012 (Active Directory, DNS, DHCP).
• Own and manage additional organizational duties as needed.
• Train team members as needed or requested.

Confidential - Columbus, GA

Operations Analyst II

Responsibilities:

• Monitor and analyze network, server, application and mainframe technologies, focusing on alerts and service outage indicators.
• Engage and manage resolution of technical incidents, focusing on service restoration and incident reporting.
• Drafted various documents detailing client-based applications and technical procedures.
• Co-developed an Incident Management training class increasing workgroup’s skillset and improving incident management practices, response & resolution times.
• Create, track and manage support tickets & reports using IBM Control Desk and JIRA.
• Demonstrate proficiency in Virtual Desktop, Windows, Linux, Cisco IOS, F5 Load Balancers, CA Spectrum, HP OpenManager, Dynatrace, Splunk, and other monitoring and support applications.

Confidential, Atlanta, GA

Operations Support Analyst

Responsibilities:

• Provided support for server-based post-trade stock exchange networks.
• Engaged, escalated and managed organizational incidents; tracked and documented progress & resolution.
• Initiated and supported disaster recovery efforts resulting in minimized downtime and client impact.
• Created, tracked & managed support tickets using ServiceNow ticketing software.
• Drafted and published organizational procedures and support documentation.
• Demonstrated proficiency in Linux Red Hat OS, HP OpenView, Citrix and Tidal monitoring & support technologies.

Confidential

Radio Frequency Communications Technician

Responsibilities:

• Generate and submit personnel and equipment accreditation packages granting access to secured networks.
• Train personnel on various IP-based and radio frequency communication devices, increasing teh unit’s noledgebase and improving (minimizing) personnel’s equipment installation and network access times in communication scenarios.
• Participated in Unit Capability Inspection, serving as 1 of 3 RF technicians; set up various line of sight, two-way and satellite communicating radio interfaces, ensuring dependable communication and eliminating downtime.
• Serve as sole IT Technician, researching and procuring updated software for operation & configuration of communication devices, creating standard & current images for computer assets which ensures all necessary programs are available for device operation, and installing mandated images and firmware upgrades for DOD communication assets ensuring unit meets baseline standards.

Confidential

Data Network Administrator & Small Computer Specialist

Responsibilities:

• Served as Data Network Chief for rapid response communications unit, responsible for network planning and installation; supervised a 5-man team and ensured network communication and client systems operability wifin a 12-hour timeframe.
• Served as Chief of Operations and Administration, responsible for teh coordination of troop & equipment movement in rapid response missions. Tasks also included physical site planning and coordination of site construction. Served as mid-level supervisor over a 13-man unit whose primary task was teh mobilization and construction of a complete communications package wifin a 12 to 24-hour timeframe.
• Configured and maintained various infrastructure & network technologies. Demonstrated noledge of Microsoft Domain servers, Exchange servers, Internet Information Servers, Webpage development & deployment, Cisco routers & switches, Cyberguard firewalls, and General Dynamics cryptographic devices and Global Broadcast System (GBS).
• Completed Microsoft Certification Exchange 5.5, IIS, and Site Server courses, as well as Beginning & Advanced Unix Administration Course.
• Implemented and deployed Symantec System Center security & antivirus application in order to minimize client & server vulnerabilities and manage virus and malware protection.
• Coordinated video teleconferences and developed a system of redundant step-sites to increase capabilities in teh case of primary step-site unavailability. Demonstrated noledge of Tandberg 2500 VTC.
• Configured and trained personnel on ARCserveIT backup software & infrastructure, increasing noledgebase. Also developed data retention and disaster recovery standard operating procedures (SOPs), increasing information assurance and minimizing downtime related to network incidents or disasters. Performed mandated conversion to Backup Exec data backup & restoration software.
• Implemented daily and weekly network auditing practices, a process that allowed teh unit to foresee any network disasters before they occurred, optimizing network reliability and minimizing downtime.
• Served as primary Microsoft Access database administrator, troubleshooting and maintaining unit’s database for student class assignments, duty station orders and For Official Use Only (FOUO) information.
• Developed and deployed secondary, Unix-based Domain Name Service server for redundant DNS resolution.
• Served as junior Help Desk Supervisor, supervising a 12-man shop in client support, Microsoft domain user administration, Exchange administration, and project support.
• Promoted to Advanced Technical Support technician, focusing on server administration & maintenance, new technology development & implementation, and information assurance compliance.