SUMMARY:
- A professional and detailed oriented team player, versed in Linux and Windows, wif 18 years of experience as a Senior Tech Support Specialist looking to work in teh IT field as a Tech Support Specialist, Network Administrator or similar role/function.
PROFESSIONAL EXPERIENCE:
Confidential, Wilmington DE
Senior Technical Support Specialist
Responsibilities:
- Investigate, identify, and repair internal and client system problems
- Maintain documentation of technical problems and solutions using Request Tracker
- Partner/consult regularly wif engineering department to address more difficult issues
- Perform follow - up checks of DSL, T1, EoC circuit repairs, accept after hours pages
- Initiate and resolve DS3, T1, SES, TLS, DSL trouble tickets wif upstream providers and monitor progress to resolution
- Monitor Company Abuse email
Confidential, Newark, DE
Field Technician
Responsibilities:
- Assisted in providing services to business clients.
- Administered Windows 2003 Domains and Exchange Servers
- Configured client machines
- Implemented roaming profiles for workstations
- Made changes in Windows DNS
- Requested DNS transfers from Registrars
- Added new terminals to domains and work groups
- Installed and updated Windows and Office service packs
- Ordered and set up Postini
- Created and tested MX record changes
Confidential, Newark, DE
Responsibilities:
- Work wif Assorted Windows 200x Terminal Servers, Domain Cotrollers
- Maintain and update Windows XP, and W7 Workstations
- Install hardware troubleshoot local and network problems
Confidential, Kennett Square, PA
Analyst Information Services
Responsibilities:
- Use SalesLogix ticketing system to halp company employees wif access issues
- Remote to computers and kiosks throughout teh country to investigate problems
- Assist users wif Full disk encryption logins
TECHNICAL SKILLS:
- Routers Cisco 7206VXR, 6500, 2851, 2600, 2500
- Switches Cisco WS-2960, WS-2924, ME-3400
- IP Phones Cisco 7940, 7960 SCCP/SIP
- Routers Edgemarc 4500 Series
- Routers Netopia 4500 Series
- Unix client and server administration
- Windows Servers, XP and Windows 7 & Virtual PC
- MicrosoftOffice2013 and Open Office Office Suites
- Wide area and local area network administration
- TCP/IP, UDP, DHCP, SIP, SCCP, SNMP, HSRP, CDP, .RDP, OSI
- HTML, XML, PHP, JAVA, PYTHON and CGI
- FTP, TFTP, SCP, TELNET, SSH, HTTP, HTTPS etc.Applied Cisco IOS configurations, updates, NAT and access-lists on routers, switches and appliances.
- Implemented Jabber, TFTP, DNS service and Postfix on Redhat server
- Launched DNS production Server wif CentOS on Dell 1750 PowerEdge
- Managed “ 24/7” corporate convenience stores
