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Senior Technical Support Specialist Resume

Wilmington, DE

SUMMARY:

  • A professional and detailed oriented team player, versed in Linux and Windows, wif 18 years of experience as a Senior Tech Support Specialist looking to work in teh IT field as a Tech Support Specialist, Network Administrator or similar role/function.

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington DE

Senior Technical Support Specialist

Responsibilities:

  • Investigate, identify, and repair internal and client system problems
  • Maintain documentation of technical problems and solutions using Request Tracker
  • Partner/consult regularly wif engineering department to address more difficult issues
  • Perform follow - up checks of DSL, T1, EoC circuit repairs, accept after hours pages
  • Initiate and resolve DS3, T1, SES, TLS, DSL trouble tickets wif upstream providers and monitor progress to resolution
  • Monitor Company Abuse email

Confidential, Newark, DE

Field Technician

Responsibilities:

  • Assisted in providing services to business clients.
  • Administered Windows 2003 Domains and Exchange Servers
  • Configured client machines
  • Implemented roaming profiles for workstations
  • Made changes in Windows DNS
  • Requested DNS transfers from Registrars
  • Added new terminals to domains and work groups
  • Installed and updated Windows and Office service packs
  • Ordered and set up Postini
  • Created and tested MX record changes

Confidential, Newark, DE

Responsibilities:

  • Work wif Assorted Windows 200x Terminal Servers, Domain Cotrollers
  • Maintain and update Windows XP, and W7 Workstations
  • Install hardware troubleshoot local and network problems

Confidential, Kennett Square, PA

Analyst Information Services

Responsibilities:

  • Use SalesLogix ticketing system to halp company employees wif access issues
  • Remote to computers and kiosks throughout teh country to investigate problems
  • Assist users wif Full disk encryption logins

TECHNICAL SKILLS:

  • Routers Cisco 7206VXR, 6500, 2851, 2600, 2500
  • Switches Cisco WS-2960, WS-2924, ME-3400
  • IP Phones Cisco 7940, 7960 SCCP/SIP
  • Routers Edgemarc 4500 Series
  • Routers Netopia 4500 Series
  • Unix client and server administration
  • Windows Servers, XP and Windows 7 & Virtual PC
  • MicrosoftOffice2013 and Open Office Office Suites
  • Wide area and local area network administration
  • TCP/IP, UDP, DHCP, SIP, SCCP, SNMP, HSRP, CDP, .RDP, OSI
  • HTML, XML, PHP, JAVA, PYTHON and CGI
  • FTP, TFTP, SCP, TELNET, SSH, HTTP, HTTPS etc.Applied Cisco IOS configurations, updates, NAT and access-lists on routers, switches and appliances.
  • Implemented Jabber, TFTP, DNS service and Postfix on Redhat server
  • Launched DNS production Server wif CentOS on Dell 1750 PowerEdge
  • Managed “ 24/7” corporate convenience stores

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