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It Operations Analyst Resume

SUMMARY

  • An IT professional with 12 years of experience who possesses a growth mindset, strong work ethic, is open to feedback, has excellent time management skills, and effective communication skills.
  • Was the Team Lead for the workplace operations desktop team at the LANXESS Pittsburgh HQ site.
  • Responsible for over 1,500 end users' desktops, laptops, and mobile devices which included 5 remote sites, as well as holding junior administrative roles in Active Directory, Lotus Notes, Citrix, Cisco Call Manager, and Unity.

PROFESSIONAL EXPERIENCE

Confidential

IT Operations Analyst

Responsibilities:

  • Set up 3 Hyper - V 2019 Servers and several 2016 virtual servers on the Hyper-V platform.
  • Maintained servers through Microsoft Windows Admin Center.
  • Assisted in the clean up of the file server including NTFS permissions and global groups.
  • Maintained 3CX PBX and completed the basic certification.
  • Assisted the desktop team with outstanding tickets.
  • Deployed MDM to mobile devices, MV72 Cameras, Switches, and MX64 Firewalls with Cisco Meraki.
  • Completed War Room project including cabling, switching, printer, TV’s, and desktop setup.
  • Worked with Ideal Integrations to maintain Exchange 2016 server.

IT Operations Team Lead

Confidential

Responsibilities:

  • Team Lead for Windows 7 migration NAFTA region.
  • Trained all onsite contractors for tier 1, 2, and 3 workplace operations responsibilities.
  • Cisco Call Manager and Unity administration.
  • Lotus Notes administration.
  • VMware junior administration experience.
  • Active Directory junior administration including permissions and account creations, collaborated with system administrators to implement and troubleshoot GPO's.
  • Partnered with software vendors for tier 2 and tier 3 application integration into the LANXESS network.
  • Created custom msi software with NPM Deployment Server including the ARL and LXS Light Show packages.
  • Responsible for the deployment and maintenance of all software and hardware assets including laptops, desktops, and mobile devices.
  • Developed SOPs for application installations and break fix scenarios.
  • Trend Micro administrator responsible for virus and malware removal.
  • WSUS administrator console access ensuring all endpoints have the correct updates.
  • Configured Android and IOS mobile devices with corporate email and MDM Afaria software.
  • Responsible for asset tracking of all desktops, laptops, and mobile devices.

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