Telecom Engineer Resume Los Angeles - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles

Telecom Engineer

Responsibilities:

Administer an Avaya G3 with digital and VoIP sets and eighteen satellite sites as well as ten other stand - alone sites with key systems and/or simple POTs lines
Administer, maintain, and run reports for Avaya CMS, Call Copy, and Telemate
Program Vectors, Holiday tables, call routes, and handsets
Educate end users on utilizing Avaya Equinox app and Avaya OneX Communicator IP Softphone,
Manage/Administer cell phones and mobile hotspots from Verizon and Confidential, approximately 3,000 devices
Reduced cell phone costs by $130,277 in first half of 2017 despite mobile fleet increase of over 300 additional devices
Administer Airwatch MDM for mobile devices
Install and maintain Confidential Collaborate phones, a new hosted solution from Confidential.
Coordinated install of AV System for main conference room consisting of a TesiraFORTÉ DSP fixed I/O server, 82” commercial grade display, iPad control and all connections and mounts: assessed needs, determined best solutions, negotiated best price, oversaw installation, and verified post installation, as well as instructed personnel on use.
Coordinated the deployment VoIP phones to replace older 8410 and 7406 models
Manage relevant telecommunication vendor(s) during projects and system reviews. Make design decisions based on vendor(s) relationships and feedback.
Analyzes and makes key recommendations on equipment upgrades and enhancements.
Responsible for planning, scheduling, conducting and coordinating the technical and management aspects of projects. Manages current and future voice and data network integration/conversion initiatives including their development, implementation and support.
Responds to inquiries from staff, administrators, service providers, site personnel and outside vendors, etc. to provide technical assistance and support.
Provides support for varying types of telephony incidents and requests within stated SLA.
Supports and manages driver phones deployments, issues and updates.

Confidential, Los Angeles

Senior Network Engineer

Responsibilities:

Managed Windows Active Directory
Managed Department of Homeland Security PIV Access Control System
Maintained printers, faxes and copiers
Set up, installed, trouble shot, and provided training for work-from-home officers, (remote agents). Set up included laptops, docking stations, VPN fobs, Citrix connections, and associated hardware and software as well as verifying required connection speed and integrity and DHS mandated workplace ergonomic and safety guidelines.
Oversaw the center’s remote agent program
Avaya one-X Agent VPN
Laptop / Docking Station / multi-screens
Managed an Avaya Definity S8700 telephone system and perform MACs as needed. System included an Avaya QM Recording System, Audix voicemail system, Verizon Genesys system, CCPulse, call queue reporting system and CC Analyzer
Oversaw the migration of all department PCs from Windows XP to Windows 7 and provided training to officers.
Verified any software and security updates are sent to all devices and machines.
Activated and trouble shot Apple iPhones and Galaxy phones
Monitored Servers, Routers, and Switches
Set up, maintained and repaired the department’s Polycom VTC HDX 9000 video conference unit
Provided password security and resets for Claim 3, Claims 4, SNAP, SRMT, NFTS and Windows
Configured and repaired Dell PC workstations
Acted as technical authority and subject matter expert concerning quality management procedures, including cost savings analysis, process improvement studies and projects, assessing and requesting yearly budgets, assist and instruct supervisors and administrative personnel in reading and analyzing raw data that measures the performance of the officers on the floor to operate with the highest quality.
Provided support to Department-wide quality assurance programs and is a point of contact to the District's management team when interfacing with other offices in matters related to quality management.
Prepared reports regarding quality management program activities and accomplishments for submission to appropriate offices. Prepares periodic reports to component officials/leaders on problems identified, savings generated and any improvements recommended to improve the quality and efficiency of component operations.

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Telecom Engineer Resume

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