SUMMARY

• Experienced IT Professional with over 10 years of providing professional solutions to corporations
• Provision Office 365
• Experience in Installation, Configuration and Administration of VMware
• Concentration of skills focused on Confidential messaging platforms.
• Strong Experience with Exchange 2003 - 2013 as well as Office 365 products
• Vast Understanding of O365 capabilities, all migration process to Office 365, and general challenges facing O365.
• Configured and managed SharePoint and Skype for Business issues
• Experienced with and skilled in provisioning users in all Office 365 subscriptions
• Adept at the deployment, configuration, and administration of Exchange and Lync messaging platforms
• Expert with transitioning Confidential Exchange servers to new versions
• Experience implementing directory synchronization and single sign-on services through DirSync and ADFS server
• SCCM Administrator with experience Managing large groups of client operating systems, provide remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.
• Configuring and Administering Group Policy Settings
• Vast Experience deploying, configuring and managing virtual servers through VMWare
• Experience in Virtualization and Cloud Computing
• Experience supporting VMware infrastructure in a large enterprise environment
• Designed and implemented multiple Virtualization Infrastructures on VMware Hypervisor
• Designed and implement email flow and Exchange co-existence methodologies
• Designed OWA and Active sync functionality and Outlook anywhere feature
• Experienced with implementing High Availability solutions for Confidential Exchange messaging platforms through clustering (CCR/SCR) and Database Availability Groups (DAG)
• Experienced configuring, deploying, and maintaining Windows Server 2003, 2008 and 2012 in large scale production environments
• Configured and administered Active Directory servers on Windows 2003 and 2008 platforms
• Skilled at configuring and administering DNS, DHCP, and FTP services
• Experience utilizing hardware load balancers
• Skilled with PowerShell scripting and process automation
• Strong knowledge of troubleshooting techniques with Confidential messaging technologies

TECHNICAL SKILLS

• Office 365
• Exchange Online
• SharePoint Online
• Skype for Business
• OneDrive
• IMAP
• Staged and Cutover Migrations
• Hybrid configuration
• Confidential Exchange Server 2003/2007/2010/2013
• Confidential Lync Server 2010/2013
• Windows Server 2003/2008/2012
• Confidential Office Suite
• SCOM
• SCCM
• GPO
• VMware
• Active Directory
• Linux
• Red Hat
• SQL
• DHCP
• DNS
• Wireshark
• NetMon
• AirWatch
• Backup Exec
• RPM
• YUM
• NFS
• Auto FS
• FTP
• SAMBA
• SSH
• TELNET protocols
• PowerShell
• Bash/Ksh/Csh Scripting

PROFESSIONAL EXPERIENCE

Confidential, DC

Exchange and Office 365 Engineer

Responsibilities:

• Developed proof of concepts and created technical architecture components.
• Analyzed and resolved technical issues relating to system architecture.
• Plan and Implement network and Security in Office 365
• Manage Cloud identities
• Implement and Manage identities by using Azure AD Connect
• Implement and Manage Federated identities for Single sign-on (SSO)
• Monitor and troubleshoot Office 365 availability and usage
• Created and maintained work products for application and data domains
• Automated and executed Office 365 procedures utilizing Windows PowerShell.
• Resolved tenancy technical issues and monitored Office 365 systems.
• Managed all Office 365 Administrative roles
• Administered and supported Office 365 and MS Exchange policies
• Administered and applied SharePoint capabilities
• Setup trust between on premises and cloud server ACS and ADFS
• Maintained detailed technical documentation of messaging and system architecture.
• Utilized ActiveSync for configuration of mobile messaging services
• Managed MS Exchange Online, Exchange servers, Active Directory, Azure Active Directory and public folders

Lead Engineer Office 365

Confidential, Lansing Michighan

Responsibilities:

• Create the optimum technical solution in the context of the Office 365 environment, requirements, and financial resources.
• Maximize the productivity of the project team through design, and other technical standards, training team members, and providing advisory and trouble-shooting support.
• Provide a focal point for all technical issues and initiatives on the project.
• Secure and validate that Office 365 tenant is production ready
• Recommend and implement best practices for keeping Office 365 tenant secure
• Recommend and implement best practices for the storage of HIPAA data in Office 365 environment
• Recommend and implement best practices for DLP using Office 365
• Validate security and availability of Azure AD, local AD and ADFS in environment
• Resolve any technical issues from failed migrations.
• Provide next day support for user community to troubleshoot and resolve any Office 365 security issues.
• Update existing Access 2007 databases to function in Access 2016.
• Update existing Excel 2007 plugins to function in Excel 2016.
• Update and make Office 365 tenant production ready.
• Resolve any technical issues with Office 365.
• Provide next day support for user community to troubleshoot and resolve any migration related to Office 365.
• Aid in deployment of Office 365 Pro Plus client to enterprise.
• Create PowerShell scripts to automate and report as needed.
• Distribute user and project migration information as needed.
• Work effectively with project stakeholders, manager, and directors to schedule users.
• Effectively escalate any risk or quality issues to the Delivery Manager for resolution while mitigating the impact of these issues on productivity.
• Ensure that all components of the technical architecture are properly implemented.
• Upgrade and make production Skype for Business Environment ready for Hybrid Office 365 Configuration
• Update and make Office 365 Skype for Business Online production ready.
• Activate users to use Skype for Business from both web browser and Windows desktop client.
• Resolve any technical issues from Skype for Business deployments.
• Provide next day support for user community to troubleshoot and resolve any migration related presence or instant message issues.
• Create PowerShell scripts to automate and report as needed.

Exchange Engineer /O365 Administrator

Confidential, Landover, MD

Responsibilities:

• Lead engineer responsible for migrating 2500 Exchange mailboxes to office 365 to implement a hybrid messaging environment
• Administered Exchange 2013 environment for all corporate users
• Implemented Confidential ’s Best practices for Exchange server in the production environment
• Ensured health of Exchange 2013 deployment and ran reports on server performance
• Hardened the current Exchange 2013 environment by applying patches and upgrades to servers
• Performed IT Project Management Design, Risk Registry and Project Scope development
• Created plans for migration along with road map of deployment
• Readied on Premise Active Directory for Hybrid with the use of IDFIX
• Conferred with management for resources and timeline
• Created federation between on premise organization and Office 365
• Utilized VMware ESXi for builds of virtual servers for ADFS and DirSync
• Configured ADFS and ADFS Proxy servers in a farm configuration
• Deployed DirSync for directory synchronization of on premise Active Directory with Office 365
• Created batches with PowerShell and planned moves for user mailboxes to Office 365
• Tested functionality for users after migration to Office 365
• Troubleshot issues with AD synchronization, connectivity, and free/busy information
• Created and provided project documentation & technical writing

Exchange Engineer /O365 Administrator

Confidential, Atlanta, GA

Responsibilities:

• Implemented Office 365 hybrid environment for 1500+ users
• Responsible for the migration of over 7000 mailbox accounts to Exchange online to create a hybrid configuration with Exchange Online
• Planned the migration effort for the database and worked with other company teams to ready the environment for hybrid
• Modified Active Directory structure and attributes for compatibility with Office 365
• Installed and configured ADFS and ADFS Proxy servers for single sign-on user experience
• Supported the in-place Exchange 2010 environment for over 15,000 users across the world
• Administered and supported Office 365 and MS Exchange policies.
• Migrated Pet Groups of 4,000 Exchange 2010 mailboxes to Confidential Office 365.
• Work closely with customer's Tier 3 & 4 support teams to ensure mailbox migration readiness.
• Implemented Windows Azure Active Directory Sync Tool for on premise AD sync
• Tested connectivity of services and reliability
• Planned batches for moves to Office 365 for the mailboxes
• Moved test user to Office 365 and tested client functionality
• Troubleshot connectivity and delegation permissions issues
• Hardened Exchange 2007 environment by updating to the latest service pack and applied recommended security patches
• Worked with several dedicated teams working in a silo environment
• Created a virtual test environment using ESXi for virtual server builds
• Successfully tested Exchange 2013 with all third-party applications being used by client such as custom ticketing systems for customer complaints, installations, and billing
• Configured new virtual servers using vSphere for the installation of Exchange 2013
• Created coexistence between existing Exchange 2007 environment and new Exchange 2013 build
• Tested mail flow internally and externally to ensure functionality
• Migrated all mailboxes, public folders and policies to new Exchange 2013 environment
• Addressed issues with user connectivity, server resources and network resources
• Decommissioned legacy Exchange 2007 servers as a part of the post migration steps
• Configured cross-site DAG to provide high availability and site resiliency of services
• Load balanced Client Access Servers to provide high availability of services

Systems Administrator

Confidential

Responsibilities:

• Responsible for managing and maintaining current Exchange 2010 environment by troubleshooting all server issues and applying security patches or roll ups released by Confidential
• Monitored server health by deploying SCOM from organization
• Optimized server maintenance by creating PowerShell scripts for daily and weekly reports gathering
• Troubleshoot issues with OWA, Outlook anywhere, Autodiscover, Mail flow, Spam issues, OAB
• Maintained DAG health my regularly gathering health reports
• Performed a disaster recovery of Exchange 2010 servers
• Restored the mailboxes by using the recovery storage group and Eseutil tool
• Managed and maintained Cisco IronPort SMTP gateway for SPAM and malware filtering
• Implemented the Outlook client rules via Group Policy
• Setup Delegation for business users and manage resource mailbox via scripts
• Added new accepted domain and implemented new company wide primary SMTP and SIP addresses
• Worked on implementation of Office 365 and setup the firewall ports and IPS
• Implemented ADFS server for single sign on as well as DirSync server for Active Directory synchronization

System Administrator

Confidential

Responsibilities:

• Created strategic plan for technology component development on Linux platforms
• Worked with Customers and business managers to identify System requirements
• Worked with the database and application development teams to support Linux apps
• Maintained data files and Monitored system configuration to ensure data integrity
• Installed, configured and managed software using RPM and YUM
• Network configuration and troubleshooting of network access for servers and clients
• Managed system processes and installed services
• Configured, implemented and maintained hardware RAID storage technology
• Configured RAID controllers and disk storage shelves
• Utilized kick-Start for systems builds and recovery
• Experience with network configurations including knowledge of switches and firewalls
• Re-image client computers and loaded them with new images and software

Systems Administrator

Confidential

Responsibilities:

• Managed ATM Software programs and Information Technology applications
• Supported Business Units with Information Technology needs assessments
• Supported development of new E-Products, roll out of new Terminals (ATMs and POS
• Developed documentation on System Start up, Shut downs and process troubleshooting
• Developed and supported a team of Help Desk personnel
• Installed and configured Operating systems, joined workgroup machines to domain in active directory and migrated profiles
• Installed and managed applications, office suite, anti-viruses, shared/unshared printers; backup, restored files and ensured updates of anti-viruses and other software
• Diagnosed and troubleshoot Windows processing problems and applied solutions to increase company efficiency
• Setup storage technologies for Exchange 2003 environment
• Configured mailflow in Exchange Server 2003 and 2007
• Used ADSIEdit to manage attributes in Active Directory
• Managed Lync 2007 users and Exchange 2003/2007 environment