SUMMARY

• Experienced IT Professional with over 10 years of providing professional solutions to corporations
• Provision Office 365
• Experience in Installation, Configuration and Administration of VMware
• Concentration of skills focused on Microsoft messaging platforms.
• Strong Experience with Exchange 2003 - 2013 as well as Office 365 products
• Vast Understanding of O365 capabilities, all migration process to Office 365, and general challenges facing O365.
• Configured and managed SharePoint and Skype for Business issues
• Experienced with and skilled in provisioning users in all Office 365 subscriptions
• Adept at the deployment, configuration, and administration of Exchange and Lync messaging platforms
• Expert with transitioning Microsoft Exchange servers to new versions
• Experience implementing directory synchronization and single sign-on services through DirSync and ADFS server
• SCCM Administrator with experience Managing large groups of client operating systems, provide remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.
• Configuring and Administering Group Policy Settings
• Vast Experience deploying, configuring and managing virtual servers through VMWare
• Experience in Virtualization and Cloud Computing
• Experience supporting VMware infrastructure in a large enterprise environment
• Designed and implemented multiple Virtualization Infrastructures on VMware Hypervisor
• Designed and implement email flow and Exchange co-existence methodologies
• Designed OWA and Active sync functionality and Outlook anywhere feature
• Experienced with implementing High Availability solutions for Microsoft Exchange messaging platforms through clustering (CCR/SCR) and Database Availability Groups (DAG)
• Experienced configuring, deploying, and maintaining Windows Server 2003, 2008 and 2012 in large scale production environments
• Configured and administered Active Directory servers on Windows 2003 and 2008 platforms
• Skilled at configuring and administering DNS, DHCP, and FTP services
• Experience utilizing hardware load balancers
• Skilled with PowerShell scripting and process automation
• Strong knowledge of troubleshooting techniques with Microsoft messaging technologies

TECHNICAL SKILLS

• Office 365, Exchange Online, SharePoint Online, Skype for Business, OneDrive, IMAP, Staged and Cutover Migrations, Hybrid configuration, Microsoft Exchange Server 2003/2007/2010/2013, Microsoft Lync Server 2010/2013, Windows Server 2003/2008/2012, Microsoft Office Suite, SCOM, SCCM, GPO, VMware, Active Directory, Linux, Red Hat, SQL, DHCP, DNS, Wireshark, NetMon, AirWatch, Backup Exec, RPM, YUM, NFS, Auto FS, FTP, SAMBA, SSH, TELNET protocols, PowerShell, Bash/Ksh/Csh Scripting

PROFESSIONAL EXPERIENCE

Confidential

Exchange and Office 365 Engineer

Responsibilities:

• Developed proof of concepts and created technical architecture components.
• Analyzed and resolved technical issues relating to system architecture.
• Plan and Implement network and Security in Office 365
• Manage Cloud identities
• Implement and Manage identities by using Azure AD Connect
• Implement and Manage Federated identities for Single sign-on (SSO)
• Monitor and troubleshoot Office 365 availability and usage
• Created and maintained work products for application and data domains
• Automated and executed Office 365 procedures utilizing Windows PowerShell.
• Resolved tenancy technical issues and monitored Office 365 systems.
• Managed all Office 365 Administrative roles
• Administered and supported Office 365 and MS Exchange policies
• Administered and applied SharePoint capabilities
• Setup trust between on premises and cloud server ACS and ADFS
• Maintained detailed technical documentation of messaging and system architecture.
• Utilized ActiveSync for configuration of mobile messaging services
• Managed MS Exchange Online, Exchange servers, Active Directory, Azure Active Directory and public folders

Lead Engineer Office 365

Confidential, Lansing Michighan

Responsibilities:

• Create the optimum technical solution in the context of the Office 365 environment, requirements, and financial resources.
• Maximize the productivity of the project team through design, and other technical standards, training team members, and providing advisory and trouble-shooting support.
• Provide a focal point for all technical issues and initiatives on the project.
• Secure and validate that Office 365 tenant is production ready
• Recommend and implement best practices for keeping Office 365 tenant secure
• Recommend and implement best practices for the storage of HIPAA data in Office 365 environment
• Recommend and implement best practices for DLP using Office 365
• Validate security and availability of Azure AD, local AD and ADFS in environment
• Resolve any technical issues from failed migrations.
• Provide next day support for user community to troubleshoot and resolve any Office 365 security issues.
• Update existing Access 2007 databases to function in Access 2016.
• Update existing Excel 2007 plugins to function in Excel 2016.
• Update and make Office 365 tenant production ready.
• Resolve any technical issues with Office 365.
• Provide next day support for user community to troubleshoot and resolve any migration related to Office 365.
• Aid in deployment of Office 365 Pro Plus client to enterprise.
• Create PowerShell scripts to automate and report as needed.
• Distribute user and project migration information as needed.
• Work effectively with project stakeholders, manager, and directors to schedule users.
• Effectively escalate any risk or quality issues to the Delivery Manager for resolution while mitigating the impact of these issues on productivity.
• Ensure that all components of the technical architecture are properly implemented.
• Upgrade and make production Skype for Business Environment ready for Hybrid Office 365 Configuration
• Update and make Office 365 Skype for Business Online production ready.
• Activate users to use Skype for Business from both web browser and Windows desktop client.
• Resolve any technical issues from Skype for Business deployments.
• Provide next day support for user community to troubleshoot and resolve any migration related presence or instant message issues.
• Create PowerShell scripts to automate and report as needed.

Exchange Engineer /O365 Administrator

Confidential, Landover, MD

Responsibilities:

• Lead engineer responsible for migrating 2500 Exchange mailboxes to office 365 to implement a hybrid messaging environment
• Administered Exchange 2013 environment for all corporate users
• Implemented Microsoft’s Best practices for Exchange server in the production environment
• Ensured health of Exchange 2013 deployment and ran reports on server performance
• Hardened the current Exchange 2013 environment by applying patches and upgrades to servers
• Performed IT Project Management Design, Risk Registry and Project Scope development
• Created plans for migration along with road map of deployment
• Readied on Premise Active Directory for Hybrid with the use of IDFIX
• Conferred with management for resources and timeline
• Created federation between on premise organization and Office 365
• Utilized VMware ESXi for builds of virtual servers for ADFS and DirSync
• Configured ADFS and ADFS Proxy servers in a farm configuration
• Deployed DirSync for directory synchronization of on premise Active Directory with Office 365
• Created batches with PowerShell and planned moves for user mailboxes to Office 365
• Tested functionality for users after migration to Office 365
• Troubleshot issues with AD synchronization, connectivity, and free/busy information
• Created and provided project documentation & technical writing

Exchange Engineer /O365 Administrator

Confidential, Atlanta, GA

Responsibilities:

• Implemented Office 365 hybrid environment for 1500+ users
• Responsible for the migration of over 7000 mailbox accounts to Exchange online to create a hybrid configuration with Exchange Online
• Planned the migration effort for the database and worked with other company teams to ready the environment for hybrid
• Modified Active Directory structure and attributes for compatibility with Office 365
• Installed and configured ADFS and ADFS Proxy servers for single sign-on user experience
• Supported the in-place Exchange 2010 environment for over 15,000 users across the world
• Administered and supported Office 365 and MS Exchange policies.
• Migrated Pet Groups of 4,000 Exchange 2010 mailboxes to Microsoft Office 365.
• Work closely with customer's Tier 3 & 4 support teams to ensure mailbox migration readiness.
• Implemented Windows Azure Active Directory Sync Tool for on premise AD sync
• Tested connectivity of services and reliability
• Planned batches for moves to Office 365 for the mailboxes
• Moved test user to Office 365 and tested client functionality
• Troubleshot connectivity and delegation permissions issues
• Hardened Exchange 2007 environment by updating to the latest service pack and applied recommended security patches
• Worked with several dedicated teams working in a silo environment
• Created a virtual test environment using ESXi for virtual server builds
• Successfully tested Exchange 2013 with all third-party applications being used by client such as custom ticketing systems for customer complaints, installations, and billing
• Configured new virtual servers using vSphere for the installation of Exchange 2013
• Created coexistence between existing Exchange 2007 environment and new Exchange 2013 build
• Tested mail flow internally and externally to ensure functionality
• Migrated all mailboxes, public folders and policies to new Exchange 2013 environment
• Addressed issues with user connectivity, server resources and network resources
• Decommissioned legacy Exchange 2007 servers as a part of the post migration steps
• Configured cross-site DAG to provide high availability and site resiliency of services
• Load balanced Client Access Servers to provide high availability of services

Systems Administrator

Confidential, Hyattsville, MD

Responsibilities:

• Responsible for managing and maintaining current Exchange 2010 environment by troubleshooting all server issues and applying security patches or roll ups released by Microsoft
• Monitored server health by deploying SCOM from organization
• Optimized server maintenance by creating PowerShell scripts for daily and weekly reports gathering
• Troubleshoot issues with OWA, Outlook anywhere, Autodiscover, Mail flow, Spam issues, OAB
• Maintained DAG health my regularly gathering health reports
• Performed a disaster recovery of Exchange 2010 servers
• Restored the mailboxes by using the recovery storage group and Eseutil tool
• Managed and maintained Cisco IronPort SMTP gateway for SPAM and malware filtering
• Implemented the Outlook client rules via Group Policy
• Setup Delegation for business users and manage resource mailbox via scripts
• Added new accepted domain and implemented new company wide primary SMTP and SIP addresses
• Worked on implementation of Office 365 and setup the firewall ports and IPS
• Implemented ADFS server for single sign on as well as DirSync server for Active Directory synchronization

System Administrator

Confidential, Japan

Responsibilities:

• Created strategic plan for technology component development on Linux platforms
• Worked with Customers and business managers to identify System requirements
• Worked with the database and application development teams to support Linux apps
• Maintained data files and Monitored system configuration to ensure data integrity
• Installed, configured and managed software using RPM and YUM
• Network configuration and troubleshooting of network access for servers and clients
• Managed system processes and installed services
• Configured, implemented and maintained hardware RAID storage technology
• Configured RAID controllers and disk storage shelves
• Utilized kick-Start for systems builds and recovery
• Experience with network configurations including knowledge of switches and firewalls
• Re-image client computers and loaded them with new images and software

Systems Administrator

Confidential

Responsibilities:

• Managed ATM Software programs and Information Technology applications
• Supported Business Units with Information Technology needs assessments
• Supported development of new E-Products, roll out of new Terminals (ATMs and POS
• Developed documentation on System Start up, Shut downs and process troubleshooting
• Developed and supported a team of Help Desk personnel
• Installed and configured Operating systems, joined workgroup machines to domain in active
• directory and migrated profiles
• Installed and managed applications, office suite, anti-viruses, shared/unshared printers; backup,
• restored files and ensured updates of anti-viruses and other software
• Diagnosed and troubleshoot Windows processing problems and applied solutions to increase
• company efficiency
• Setup storage technologies for Exchange 2003 environment
• Configured mailflow in Exchange Server 2003 and 2007
• Used ADSIEdit to manage attributes in Active Directory
• Managed Lync 2007 users and Exchange 2003/2007 environment