SUMMARY

• Over 8+ years of experience in design, implementation and configuration of Office 365, MS Exchange Server, Lync, Skype for Business, System Center, VMware ESX/ESXi, Windows Server, Active Directory and Networking.
• Working experience with various servers and have vast knowledge in Windows, MAC, Linux and Unix Operating Systems.
• Worked including on - premises Exchange 2016, Exchange 2013, Windows 2012, Windows 2008, and O365, and supports more than 100,000 mailboxes.
• Worked on Tier 2 support for O365 Hybrid environment, including support for Single Sign on using Site minder, Azure AD Connect tool, SharePoint, Skype for Business and on-premises Exchange.
• Expert in Microsoft Exchange technologies Exchange 2003, 2007, 2010, 2013, as well as Office 365 and Microsoft Lync 2010 and 2013.
• Effectively deployed Office365Infrastructure that include complete ADFS 2.0 & ADFS Proxy Farm
• Experience with administrative role in creating, monitoring and managing user accounts and monitoring Service health in Office 365.
• Knowledge of Active Directory Group policy, OU structure, and domain and forest trust.
• Experience working in multi forest, multi domain environment and Identity Management.
• Experience in Implementation and Migration of Skype for Business, Lync 2010, Lync 2013, Exchange 2013 and 2010 Active Directory 2003, 2008 and 2012, System Center 2012 and Blackberry 5.0.
• Strong Administration skill set for Active Directory within Windows Servers creating and maintaining user accounts, managing group policies, DNS, etc.
• Experience to generate report, familiar with ITSM tools and good communication to interact with various stakeholders.
• Successfully created team sites on SharePoint Online and SharePoint migration to Office 365.
• Successfully decommissioned legacy Exchange 2007 servers after completion of migration by first powering off the servers for testing.
• Troubleshoot Exchange Server and Outlook connectivity issues after migrations checking user profiles and outlook configurations.
• Configured DirSync and ADFS for Active Directory synchronization and single sign-on with Office 365.
• Implemented Procedures for incidents that included Incident reports and Message Incident Table.
• Query Exchange environment using the Office 365 Command line tool.
• Experienced in managing and supporting mailboxes and server related tickets.
• Experienced with cluster management and assisted support to more than 1000 mailbox exchange environment.
• Assisted and supported backup and recovery of mailboxes and Active directory.
• Supported Microsoft SharePoint online and performed migration of SharePoint 2010 to office 365.
• Experience monitoring message queue and performing Exchange backup and restore.
• Experience in administration, troubleshooting and resolving Group Policy Objects (GPO's) and ADFS.
• Experience in implementing and running security patches and security updates to Windows Servers.
• Engaged and hoisted the Domain functional level from windows server 2012 R2.
• Experience in interacting with client and providing support and troubleshooting complex issues.
• Good experience in networking technologies and have working knowledge on Open Systems Interconnection (OSI) networking models.
• Working Experience with Forefront Threat Management Gateway 2010(TMG 2010) Server.
• Have knowledge on Microsoft Identity Manager (MIM) and Forefront Identity Manager (FIM).
• Experience working with and configuring ISA servers.

TECHNICAL SKILLS

Scripting: PowerShell Scripting, HTML, CSS, JavaScript.

Virtualization: VMware vSphere 4.x..5.x, Hyper-V, VMotion, VMware ESX/ESXi 4.x..5.x, VCenter.

Operating Systems: Windows Vista, Windows XP, Windows 7, Windows 8, Windows 10, Microsoft Server

Admin Management: Group policies, Active Directory(AD), Active Directory Federation Services(ADFS), Microsoft Exchange

PROFESSIONAL EXPERIENCE

Confidential, DC

Office 365 Administrator

Responsibilities:

• Continuously improved by capturing and analyzing the appropriate social data, insights and practices and acting on the information Lead effort to deploy a hybrid Office 365 environment with upgraded Exchange 2013 environment.
• Planned and implemented transition from Exchange 2013 to Exchange Online for a few hundred users.
• Traced quarantined emails and resolved related issues.
• Worked with IT manager, to discover the number of E3 licenses needed for Office 365, and the number of E5 licenses that would be needed for PSTN Conferencing.
• Used IDFix and ADMODIFY.NET to fix synchronization errors for Active Directory, but not limited to UPN matches, SMTP Errors, and GUID and Immutable ID issues.
• Managed and configured Microsoft’s Office 365 Azure directory so that it would properly synchronized with the on-premises Active Directory environment.
• Developed scripts to export and import inbox rules into Exchange Online.
• Migrated internal users to Exchange Online, and then supported Help Desk Team for any connectivity errors after the cutover to Exchange Online.
• Installed and the managed the active directory, Created the GPO's based on the requirements and placed them as an OU.
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2003, 2007 and 2010 mail servers, and Office Communication Server servers. The setup consists of about 50, 000 mailboxes across the globe.
• Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.
• Executing Server health checks for proactive monitoring and maintenance of messaging infrastructure and monitoring.
• Providing Technical Support for Post Migration Issues/Issues faced by users in the Hybrid Environment.
• Coordinating with different partner teams (Network, Active directory, Windows and other application support teams) whenever need arises for the resolution of infrastructure problems.
• Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.

Environment: IDFix, ADMODIFY.NET, Remote Connectivity Analyzer, ADConnect, PowerShell scripts, Exchangeserver 2010, 2013, Office365, Windows Server 2008 R2 /2012 R2, Azure Directory, Active Directory, Lync 2010/2013, Skype for Business.

Confidential, EL Segundo, CA

Office 365 Administrator

Responsibilities:

• Install and configure users with VPN access & remote access Experience with System Center Configuration.
• Migrated ADFS 2.0 server farm to ADFS 3.0.
• Managed and configured Microsoft's Office 365 Azure directory.
• Used Azure AD Connect for directory synchronization and federation with ADFS 3.0.
• Completed Exchange Online Hybrid deployment using Exchange 2010 servers.
• Implemented pilot group for Exchange Online
• Migrated 2050 mailboxes to Exchange Online.
• Performed administration tasks, including modifying the Active Directory, server and database maintenance, deletion, creating Notes ID's, password resets and client configuration.
• Assigned and revoked licenses to user accounts for services within Office 365.
• Enabled test users to Skype for business online, and tested their functionality.
• Enabled all users for licenses for Skype for Business and enabled polices and conferencing.
• Migrated Blackberry, Android devices using Intune.
• Utilized Sync for mobile device connectivity for users both on premise and in Office 365 environment.
• Performed PowerShell Scripts to automate processes and tasks.
• Troubleshot Azure services synchronization with on premise AD and resynchronized using the Azure tools.
• Maintained system documentation logs and assisting in troubleshooting and diagnosis of system problems.
• Managed Symantec Security for SMTP and configured multiple policies as a requirement of business.
• Monitored mailbox moves using migration reporting and addressed issues with bad items and failed moves.
• Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook Email, Calendaring & Scheduling.
• Creating of standard Virtual Machines and templates for VMware ESX, VMs, and Cloning.
• Creating snapshots, P2V Migration, Configuring Data stores in case of space constraints.
• Performance monitoring on the overall utilization of the cluster. Experience in implementation of Office Enterprise 365 E1, E3, E4 and E5.

Environment: Azure AD Connect, Dir Sync, ADFS, Web Application Proxy, PowerShell cmdlets, Windows Server 2008 R2 /2012 R2, Azure Directory, Active Directory, Lync 2010/2013, Skype for Business.

Confidential, Atlanta, GA

Office 365/Exchange Administrator

Responsibilities:

• Provided Tier 4 level, engineering support throughout the enterprise environment.
• Provided Tier 3 and 4 E-Mail technical support, analysis, development, implementation, administration, and maintenance to local and global systems at the Enterprise level.
• Furnished large-scale Active Directory/Exchange 2007/2010, Lync 2010 configuration, migration involving Blackberry Enterprise Server accounts with general administration and oversight.
• Delivered assistance to the level 1 and level 2 help desk techs when trouble tickets are escalated to Tier 3 and Tier 4 which included hardware software break fix, in depth research to resolve issues, upgrading servers.
• Administered Windows Server roles and features in connection with the Exchange 2013-Office365hybrid environment.
• Created tenant account inOffice365for the business unit.
• Deployed ADFS Server in the farm to provide single sign on capabilities.
• Deployed DirSync services for directory synchronization with on premise Active Directory.
• Scheduled moves and initiate via PowerShell scripts.
• Tested functionality after migration for users.
• Troubleshot issues with Outlook connectivity, ADFS and DirSync communication.
• Prepared migration plans for Exchange 2013 environment that encompassed readying AD for user synchronization and migration.
• Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person.
• Tested functionality after migration for users.
• Administered Windows Server roles and features in connection with the Exchange 2013-Office365hybrid environment.
• Deployed administrative rights to various support groups.
• Managed Cloud Identities with Office 365.
• Implemented and managed identities, using DirSync.
• Monitored Office 365 availability and usage.
• Automated and executed Office 365 procedures utilizing Windows PowerShell.

Environment: IdFix, Office 365, ADFS, DirSync, PowerShell, Azure AD Connect, DirSync, ADFS, Remote Connectivity Analyzer

Confidential

Office365Administrator/MSExchangeServer Admin

Responsibilities:

• Successfully migrated 1500 user mailboxes fromExchange2013 to Office365to create a hybrid deployment for the business.
• Worked on deployment of hybrid Office365environment with upgradedExchange2013 environment.
• Deployed Azure AD Connect and performed Office365 tenant validation.
• Created repository for new modern public folders and moved hierarchy and content fromExchange 2007.
• Migrated ADFS 2.0 server farm to ADFS 3.0.
• Managed and configured Microsoft's Office365Azure directory.
• Used Azure AD Connect for directory synchronization and federation with ADFS 3.0.
• CompletedExchangeOnline Hybrid deployment usingExchange2010 servers.
• Migrated 1050 mailboxes toExchangeOnline.
• Assigned and revoked licenses to user accounts for services within Office365.
• Enabled test users to Skype for business online, and tested their functionality.
• Enabled all users for licenses for Skype for Business and enabled polices and conferencing.
• Migrated Blackberry, Android devices using Intune.
• Fixed synchronization errors for Active Directory, SMTP and GUID and Immutable ID issues. Architected and deployed the technology infrastructure within the environment, including MicrosoftExchangeServers, and Windows Servers Performed mid - migration and post-migration support to the enterprise.
• Cleaned up Active Directory user objects with inconsistencies that prevented them from synchronizing through DirSync to Office365.
• Managed the deployment and migration of Lync 2010 to Lync 2013.
• Assisted with the testing implementation of Skype for Business 2015 for IM, Voice, Video, and collaboration services. Performed weekly status information on all the projects to Project Manager. Configure and troubleshoot AD smart card authentication.
• Performed PowerShell Scripts to automate processes and tasks.
• Performing Migrations from On-premise to the Cloud based Office365Environment and troubleshooting errors and problems encountered during migrations.
• ExchangeOnline Configuration and Email migration and Lync online Configuration and installation on Client machines.
• Maintained system documentation logs and assisting in troubleshooting and diagnosis of system problems.
• Maintaining Active Directory infrastructure, create accounts, groups, GPO etc.
• Designed and Implemented network design using TCP/IP.
• Monitored mailbox moves using migration reporting and addressed issues with bad items and failed moves.
• Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook Email, Calendaring & Scheduling.

Environment: Azure AD Connect, Dir Sync, ADFS, Web Application Proxy, PowerShell cmdlets.