TECHNICAL SKILLS

Operating Systems: Windows Server OS - 2003/2008, Windows 7/Vista, 98/NT/2000/XP, Linux - RedHat, Solaris

Applications: MS Office 2003 and 2007, MS Visio, MS Outlook Express, Adobe Acrobat Professional, McAfee Antivirus.

VMware Administration: VMware VSphere 4.0/4.1/5.0, vCenter Server 4.0/4.1/5.0, ESX 3.0/3.5/4.0/4.1/5.0, VirtualCenter Server 2.5, VMware Converter Enterprise, VMware View, VMware ThinApp 4.6, VMware Update Manager, HA, DRS, DPM, FT, VMotion, Storage VMotion, VMware Capacity Planner, VMware Workstation

Windows Administration: Configuration of DHCP and DNS, installation and configuration of VPN client, Windows Server 2003 - installation and configuration, installation and configuration of Active Directory and Internet Information Service (IIS 6.0), creating users and groups, setting user access controls, domains creation and setup

Networking: OSI Reference Model, IPv4 and IPv6 addressing and subnetting, Ethernet LAN, TCP/IP, UDP, Cisco series switches, standard switches, routing concepts, virtual network concepts including vSwitches, VLANs, dvSwitch, TCP/IP stack for virtualization, Cisco networking, configuration of printers and scanners

Hardware: HP ProLiant BL465 G7, BL685 G7 and DL385 G7, HP ProLiant DL360 G5 Intel Xeon, HP ProLiant DL380 G5 Intel Xeon, HP ProLiant DL365 AMD Opetron, HP ProLiant DL360 G6 Intel, Dell PowerEdge 1850/1950/M605, 2970/6800, HP BL 460c G5, HP BL 460c G6 blade servers, C7000 HP Chassis. CISCO Blades (UCS 5108), UCS B200 M2, UCS B230 M2

Storage: Physical Tape Library, Disk based storage, VLS 9200 and 9000E

Applications: MS Office 2003, 2007 and MS VisioBackup Software Symantec Netbackup and Puredisk

PROFESSIONAL EXPERIENCE

Confidential, Menlo Park, CA

Data Center System Consultant/UNIX Linux System Administrator

Responsibilities:

• Managed and coordinated projects objectives for data center maintenance activities such as adding power equipment’s, coordinate new servers’ installation and decommission servers
• Coordinated regular meetings with stakeholders and followed up with them on their work and ensured timely delivery.
• Performed inventory analysis using Tableau and Excel to identify strategy for new orders and decommissions. Produced reports and dashboards to visualize the finding.

Confidential, San Jose, CA

Data Center System Consultant | System Administrator

Responsibilities:

• Performed technical analysis to identify reasons for Sev1 incident tickets 400) to understand the root cause of issues (e.g human error, change ticket, maintenance, network, application or OS issues etc).
• Engaged technical and business stakeholders for their input on respected areas and produced reports with recommendations that can reduce Sev1 incident by 30%.
• Led the project to work with technical teams such Platform, storage, application, and network engineering to understand the technical aspect of each change tickets (~180) and develop a solution that can minimize or eliminate future change request. A plan was developed that could reduce change requests by 8%.
• Led several Sev1 troubleshooting calls from beginning until incident is resolved along with problem management ticket. It required coordinating among several business and technical stakeholders and produce status report for them plus document all details in ticket.

Confidential, Mountain View CA

ITO Service Delivery Consultant | Linux UNIX Windows VMware Netbakcup Administrator

Responsibilities:

• Managing user access permission for files and directories.
• Monitoring CPU, RAM, Disk, Network and troubleshooting the performance issues.
• Implementing Hard, Soft links and working with cron jobs
• Knowledge in setting permission of sudo users
• User and GroupAdministration
• Monitor/manage and troubleshoot backups in 5020 Puredisk appliances in company environment.
• Installing the Packages and uninstallation packages
• User Management - Create/Modify/Delete users and groups.
• Co-ordination with the L2 and L3 Engineers
• Performing disk partitioning in ext4
• Installing CentOS and Redhat OS in client systems.
• Useradministration(creation/deletion & modification)
• Useradministrationincluding adding/deleting users, modifying user accounts, locking/unlocking.
• Changing passwords, maintain user profiles, adding responsibilities to user.
• Good understanding of directory and files permissions, special permissions and umask
• Creating soft and hard link.
• Installations, Configurations and up gradation of Packages by using RPM and YUM
• Managing Red Hat EnterpriseLinuxNetworking.
• Archiving and Copying Files between Systems using SCP, SFTP
• Responsible for maintaining the network & troubleshooting the network related issues.
• Server hardware planning & implementation, Troubleshooting and Maintenance.
• Identify defects and prevent them.
• Resolution of Incidents and Service Requests in accordance with SLAs and ITIL Incident and Change Management Processes.
• Installing different types of guest OS into VMware ESX with Vsphere server and client tool
• Taking backup of snapshot or clone image from VMware ESX server
• Installing and Configuring ESXi 4.1
• ManagingVMwareESXi Hosts in VCenter.
• Coordinating with different teams and providing resolution for incidents.
• Managed and administeredLinuxSystems - Performed periodic maintenance, provided technical support.
• Wrote shell scripts to collected application information and transfer files.
• Experience in Network designing, Planning, Implementation, Installation, Troubleshooting
• Managing backup policies, volume pools for daily, weekly & monthly backups.
• Restore files and monitor restore jobs in both environments (NetBackup & PureDisk).
• Performed backup using disk backup and Virtual tape libraries (VTL).
• Creating, managing and removal of clients and backup policies in NetBackup and PureDisk.
• Administration of Netbackup Enterprise Server 5.x, 6.x and 7.x.
• Experience with backup using RMAN, SQL and VWARE backups.
• Experience with Netbackup Appliances (latest 5230) including imaging and configuring from scratch
• Configured a robot and LTO4 tape drives with SSO which are Shared on a SAN.
• Monitoring of server performance and backup.
• Troubleshooting of failed backup
• Managing backup policies, volume pools for daily, weekly & monthly backups.
• Providing reports for the entire backup and tape media and responsible for tracking the tape media from vaulting site.
• Restore files and monitor restore jobs on windows and sun Solaris.
• Verify, Duplicate, Expire and Import Backup Images.
• Taking catalog Backup on daily basis.
• Added robots, tape drives, and media servers; performed tape media inventories and Managed tape media transit to-and-from DR location.
• Co-ordinate with network team, Firewall team and system admins to resolve connectivity issues.
• Resolve clients failed backup and restore incidents through incident tickets, service request tools, email, instant messaging and telephone.
• Identified and resolved DNS related issues
• Work with cross functional teams to identify and resolve application related issues
• Resolved disk and storage related issues
• Upgraded NetBackup master/media servers from version 7.0 to 7.1, 7.1 to 7.5 and 7.5 to 7.6.x
• Upgraded PureDisk 5020 appliances in environment from v1.4.x to latest version v1.4.4 with all necessary patches applied.
• Configured IPMI management port on 5000/5020/5030/5230 appliances in order to perform NBU/PureDisk upgrades.
• Requirements gathering and use case analysis that results in well documented and traceable business and technical requirements and SLA’s for storage related technologies

Confidential, Mountain View, CA

Datacenter Consultant | Linux UNIX Windows Administrator

Responsibilities:

• Install operating system including cent OS and Red Hat and required application with patches
• Monitor hardware and troubleshoot faulty hardware such as hard disk, motherboard, power, and memory
• Made on-site visits for everything from training to server and hardware maintenance
• Worked with clients to assess needs and implemented procedures and tasks for appropriate backup protocols
• Prepared documentation of practices processes and policies regarding net backups
• Scheduled and coordinated break/fix work by Sun, EMC and HP repair vendors.
• Installed and removed servers, network and infrastructure equipment.
• Successfully coordinated server and network migrations with collocation customers and led physical migrations during the scheduled maintenance windows
• Administered trouble and change tickets related to multiple environments using BMC Remedy software.
• Troubleshot, swapped, and repaired hardware including: power supplies, CPU's, hard disks etc.
• Install and Troubleshoot CAT5 Cabling for Local Area Network (LAN) and Fiber Storage connectivity
• Monitored and document tape recovery, archiving, and offsite storage of backups
• Installed motherboards, processors, RAM and graphics cards.
• Proactively decommissioned hundreds of servers, and network equipment through specified protocol without any supervision
• Provided network and system administration support for requests made through Peregrine trouble ticket system while exhibiting exceptional customer service and securing SLAs
• Visually inspected hundreds of servers for hardware or connection errors and documented network info for server moves as well as troubleshooting efforts for vendor engagement or relaying to SAs
• Work on server deployments, configure servers for network access, and test connectivity.
• Prepared servers and check them a daily basis, as well as replacing, checking, and testing them, to find any inconvenient, like a: bad motherboard, hard drive, cpu, memory, fan, power supply unit, battery, phantom card (roamer), any controller card with problems, cable or any other issue.
• Prepared servers under works window remotely & locally (connected through crash cart) to perform memory checks (hardware and software), & mainly to keep them work ultimately.
• Performed startup/shutdown procedures, hardware troubleshooting, and system monitoring

Confidential, Santa Clara, CA

Windows Linux VMWare System Administrator

Responsibilities:

• Knowledge on deployment,administration, configuration ofWindow Servers.
• Active DirectoryAdministration& Troubleshooting - Including User Management, Creating and Managing OUs.
• Managing users and groups on active directory.
• Installing operating systems (2008)
• Troubleshooting in Operating Systems & Software Installations.
• Troubleshooting in networking.
• Hardware, system and network Troubleshooting.
• Account unlocking and password resetting in Active Directory.
• Granting folder access for the users as per the policies.
• Extending technical support (Installation, configuration, troubleshooting, Up gradation and maintenance) of Systems.
• Installing, Configuring and Managing Desktop Systems.
• Troubleshooting & maintenance of PCs.
• Fault finding & troubleshooting of Monitor, SMPS and Mother Board.
• Installation of device drivers & hardware components.
• Maintaining of network Printer, shared printers, Scanner.
• Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve multiple tickets on daily basis.
• Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers and install software.
• Install and configure new software and hardware as required.
• Diagnose problems with software/hardware; Instructing teams in use of software; Virus Removal, PC troubleshooting and repair; Answering help desk calls.
• Prepare and maintain documentation for monitoring, operational and diagnostic procedures.
• Create backup images of the OS and drivers in case of hard drive/system failure; Perform basic and advanced technical system diagnostics and upgrades for customers; System Analysis; Virus Removal, PC troubleshooting; Data Recovery
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
• Managed VPN user and Active Directory by resetting passwords, unlocking accounts, adding users
• Creating and Configuration of RAID 0, RAID 1, RAID 5
• Installing and MaintainingWindows2003/2008, Linux and VMware ESX servers
• Design and implementation of the virtual environment with VMware ESX 4, 4.1 server
• Installing different types of guest OS into VMware ESX with Vsphere server and client tool
• Taking backup of snapshot or clone image from VMware ESX server
• Installing and Configuring ESXi 4.1
• ManagingVMwareESXi Hosts in VCenter.
• Datacenter consolidation by migrating Physical to Virtual (P2V)