PROFESSIONAL SUMMARY

• CCNA certified with 5+ years of expertise in Designing, Implementing and troubleshooting various Network Technologies.
• Experience in installation, configuration, administration and troubleshooting of LAN/WAN infrastructure and security using Alcatel routers, Cisco routers/Switches, Cisco ASA devices, Fortinet firewalls and layer 2 service delivery equipment such as ADVA and Overture.
• Extensive experience in LAN, WAN, Routing and Switching, Software defined solutions, Plant testing(T1, T3, Ethernet(Dot1Q, QinQ circuits), Broadband Circuits), Site - Verification procedures, Network Configuration, IPSEC tunnels(NAAS), MPLS, VPLS, VPRN, SDWAN, administration, monitoring, troubleshooting, cluster building, back-up and restore planning, operation and maintenance and project management.
• Experience in network protocols (EIGRP, OSPF, BGP, RiP, VLAN, TCP/IP, etc.)
• Experienced in working in fast paced environments such as Network Operation Centers where Activation for different customers was carried out and continuous circuit monitoring took place.
• Excellent hands-on experience in designing and implementing Private and Public IP address
• Develop and manage the Rack Scale Architecture (RSA), and Access List feature (ACL) test plan through the entire validation cycle: test planning, execution, debugging.
• Technical knowledge for the improvement, up-gradation & expansion of the existing network architecture which included the whole networking concept and equipment such as Routers, Switches, firewalls, layer 2 Bridges such as ADVA and overture. .
• Excellent interpersonal skills and a good team player.
• Knowledge on various Operating Systems and software's like Win10, Win8, Linux, MS Office Suite, Adobe Photoshop.
• Strong communication and Customer support skills, both written and verbal - Business writing skills.
• Strong team working and leadership skills.
• Strong analytical skills to identify potential issues and working knowledge of escalation protocols.
• Capable understanding of managing operations with focus on making every goal a success through technical / management abilities, professional competencies and leadership characteristics.

TECHNICAL SKILLS

Routers: Cisco ISR 4300/4400 series, 2900, 2800, 2600 series routers, Cisco ASR 1001 series router, Alcatel SR 7750.

Switches: Cisco Catalyst switches 2900/ 3550/ 3750/ 4500, 4900 series, Cisco Nexus 2k, 5k, 7k Series switches, Layer 2 Bridges for Ethernet circuits (Adva 825,114,206) and for DS1 circuits (Overture 140/180).

Firewalls: Cisco ASA devices 5505, 5510, 5520, 5512-X, 5515-X, Fortinet Firewall(30D,60D,100D,200D), Checkpoint 1400 and 3000 Appliances

SD-WAN: Fortinet 100 and 200D, Silver Peak EC-XS-SP.

Routing Protocols: EIGRP, OSPF, BGP, IP ROUTING, HDLC, PPP, RIP, NAT, HSRP, VRRP

Load Balancers: Citrix NetScaler, F5

Switching Protocols: VLAN, STP, RSTP, VTP, ETHERCHANNEL

Network Management: Solarwinds, Wireshark.

Virtualization: VMware Software’s and Languages Mat-lab, Java, LINUX, SQL (Database MySQL, SQL server, MS Access, IBM DB2), REMEDY, JIRA, WARP9, NEMS, LANDSCAPE, BOSS, SALES 360, SECURE CRT, PUTTY, MS

PROFESSIONAL EXPERIENCE

Confidential

Network Operation Centre Engineer

Responsibilities:

• Carried out testing, verification, configuration and activation of different types of circuits such as Ethernet (Dot1Q, QinQ), DS1, DS3, Broadband (NAAS IPSEC) and DIA circuits.
• Worked on maintenance, troubleshooting and resolving any issues related to the circuits whether it involved fixing misconfigurations or adding particular configurations on the demand of Customers.
• Managed, installed and configured different type of equipment such as Alcatel Service routers 7750, layer 2 bridges such as ADVA and Overture, Cisco ASR 1001 router, Cisco ISR 4300/4400 series routers, Silver Peak SD-WAN and Fortinet Firewalls.
• Performed version upgradation of different equipment such as layer 2 bridges, Cisco Routers, Fortinet Firewalls, and Silver Peak SD-WAN Device.
• Strong work experience on MPLS, VPLS, IES and VPRN based circuits.
• Strong understanding of BGP, OSPF configurations on Alcatel, Fortinet Firewalls and Cisco equipment.
• Tested different circuits by collaborating with telco carrier in order to ensure that the circuit was clean for the customers.
• Remotely guided the techs on site while creating and assigning IP’s to the equipment such as Adva, Overture, Silver Peak, Cisco routers and Fortinet Firewalls. Ensured Site was completely verified before the circuit was ready and running for the customer.
• Strong understanding of working with on demand QOS policies requested by the customers.
• Worked on the configuration of site to site IPSEC Tunnels by bringing the tunnel up between the Provider edge Service routers and Customer edge equipment such as Firewalls or Cisco routers.
• Maintained, installed and Configured SD-WAN equipment’s such as Fortinet firewalls and Silver Peak EdgeConnnect XS.
• Proactively/actively monitored customer network related issues using all tools available such as NEMS, WARP9 and Wireshark.
• Remotely support customer and/or onsite technicians test and turn-ups of WAN and LAN equipment.
• Work with Engineering Department to develop customer and device specific knowledge base.
• Provided Confidential support to customers and escalate tickets to Tier 3, as needed.
• Perform fault isolation and resolution in a methodical and thorough manner.
• Performed Global Network Capacity planning and analyzed the traffic of the network activated.
• Proficient with Layer 1, Layer 2 and Layer 3 standard troubleshooting practices and methodologies
• Research various security events/issues, email customers and troubleshoot accordingly
• Troubleshoot routing/switching issues such as associated with BGP, OSPF, ACL’s and VLANs.
• Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time.
• Act as escalation point for Service Desk and Network and Systems Administrators to ensure quick and effective resolutions
• Strong experience working with Service Management frameworks and interacting with available Management procedures.

Network Research Engineer

Confidential

Responsibilities:

• Research in different areas (E.g. Cyber Security, Networking) under the direction of supervisor.
• Responsible for maintenance, administration, configuration, trouble-shooting, and resolving network issues at the office.
• Occasionally carry out Network Inspection Health Check Activities to analyze bugs in running network
• Perform network Troubleshooting and provide network Security support 24x7.
• Configured various printers using TCP/IP. Monitorednetworkperformance and conferrednetworkusers how to solve existing system problems
• Maintenance of general networking objectives of system/network operations.
• Provide help in the installation of Internet, Security software, Wireless Network, Email client software and Routers.
• Installation and Configuration of firewalls and VPN Concentrators.
• Monitor, improve, and support all aspects of network connectivity
• Set up users account and client passwords for the administration.
• Responsible for password resets/unlocks, giving pseudo Privileges and providing LAN and WAN Support.
• Create questionnaires, conduct surveys and make presentations for different networking projects and research topics.

Network Operations Engineer

Confidential

Responsibilities:

• Designed, Installed and configured LAN, WAN, Networksecurity system and carried out configuration of Cisco Catalyst switches 4900,3550 and 3750 series and Cisco routers 4300, 3900, and 2900 series per theNetworkDesign.
• Carried Patch up gradation activities on Routers and Switches to provide maximum performance and maintained the patching software.
• Performed Version up gradation on Firewalls, Routers and Switches to improve network efficiency.
• Worked with equipment from various vendors like Cisco, Alcatel and juniper.
• Strong work experience in MPLS, VPLS, QoS, VPN, VOIP and WLAN technologies
• Configured network by using routing protocols such as BGP, EIGRP, OSPF, RIP and by troubleshooting L2/L3 issues
• Configured OSPF, BGP protocols on Juniper routers (MX960, MX480) and maintained them.
• Worked with Citrix NetScaler Load balancers to provide efficient switching and routing for local traffic
• Designed and Installed Palo Alto PA 3060 firewalls to protect the Data Center.
• Configured networking hardware to the latest IT standards being used in Data Center.
• Good knowledge of CISCO NEXUS data center infrastructure with 5k and 7k series switches.
• Implemented security solutions using Cisco ASA devices, Fortinet Firewalls, ACL Configuration, VPN technologies (IP Sec), and Radius on different series of routers.
• UtilizedBluecoatproxyto analyze and scan malwares to protect the network infrastructure.
• Ensured the integrity of company’s data systems security to prevent unauthorized access to its technology resources
• Assisted development teams on architecting web interfaces that efficiently power the cloud environment.
• Executed QA services for improving the efficiency of cloud system and storage applications.
• Held weekly meetings to check the QOS improvements through various Optimization trials.

Network Support Engineer

Confidential

Responsibilities:

• Provided technical support to the customers and maintained strong, professional relationships with the customers.
• Assisted other system and technical engineers in the installation and modification of LAN, WAN, Wireless Network architecture, Email client software system and Routers.
• Maintained the complex networking systems by troubleshooting the network through Network management and monitoring system such as solar winds.
• Analyzed Network Interface Traffic based on data throughput, success rate, Traffic flow in & Traffic flow out.
• Administered L2 technologies such as VLANs, inter-VLAN routing, Trunking, STP, RSTP, port aggregation & link negotiation
• Served as an escalation point to Confidential support groups
• Logged customer calls onto a database by issuing tickets and followed efficient escalation procedures to resolve their problems.
• Diagnosed and resolved network issues for the customers and ensured that the network services were per current and future needs of the customers/Clients.
• Addressed issues like routing problems, route announcements/advertisements, and security access issues.
• Implemented security solutions by designing and configuring Firewall, VPN rules etc.
• Ensured end-to-end network quality of service through statistical performance analysis

Activities/Volunteer Work

Confidential

Responsibilities:

• Worked in a team to raise funds for the charity Breakthrough Breast Cancer which is operated by ‘Breast Cancer now’.
• Campaigned in different cities, shopping malls, streets and even went door to door to spread the message and raise funds for the cause.