SUMMARY:

I have over 10 years of IT experience that include requirements gathering, risk analysis, access management, network and device testing, security updates, data tracking and reporting. Also, I am experienced in maintaining, configuring, modifying, and testing new updates; as well as using both manual and automated tools to troubleshoot systems, create user accounts and manage user access. My skills include experience in troubleshooting through a mix of phone and hands on communication, which encompasses both hardware and software. I have worked with corporate and non - corporate end users to communicate of new and established application processes. In addition, I have also completed a recent successful background screening with the Confidential .

SKILL:

Hablar Espanol Dept. of Defense Security Clearance completed

Windows XP (Home, Professional) MS WORD

Windows 2000 MS Power Point

Windows 7 MS Office

Windows Server MS Access

Windows 8 Configuring Wireless Networks

Active Directory Oracle

Android phone/tablet (Beta 1.0 - Jellybean 4.3) Share Point

Black Berry (BIS, BES) Telecommunications (cable, tv, phone, internet)

Learns new skills quickly Networking (LAN, WAN)

Hardware and software expertise PC Support

Eager to learn and to grow Ghost Imaging software

Excellent team manager Web Architect Software

Excellent communication skills User management

HR Operations support Network Support

REMEDY Ticketing System Qualys Firewall Management

Dell KACE Ticketing System KeePass Secure Management

SHORETEL POS system support

Data Security SQL

Access Management

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, SC

Access Admin

Responsibilities:

• Responsible for Identity Access Management via MS Active Directory
• Responsible for fulfilling access requests related to RACF and Active Directory (users, groups, permission requests and terminations)
• Responsible for security access provisioning for internal and external business partners
• Responsible to accurately provision to create, modify, delete, maintain and monitor system access
• Responsible to meet Service Level Agreements per customer requirements, ensure highest level of quality, customer service and communication
• Responsible for fulfilling RSA token access requests
• Work with other areas of Information Systems to provide solutions for internal and external customer requests
• Ensure compliance with corporate security policies and standards

Confidential, Sptbg, SC

Access Admin

Responsibilities:

• Access management via MS Active Directory (users, groups, permission requests and terminations)
• Created new fields within internal applications
• Maintain team SharePoint site
• Created and maintained Standard of Procedures on team SharePoint site
• Granted access to transactions
• Configure user profile and access via MS Active Directory
• Report and resolve network vulnerabilities within Qualys firewall management system
• Manage password and RACF security for remote users
• Provide IT support for customer service employees in multiple locations
• Assists in mobile device security management and deployment
• Responsible for provisioning access, reassignment and deployment of RSA tokens
• Provide assistance in user setup within SHORETEL/ AVAYA corporate phone system
• Provide support for onboarding process of new hire/ assets
• Responsible for deactivation of profiles of terminated associates
• Responsible for creating, updating, and closing corporate network issue related tickets
• Responsible for update and retrieve data using SQL
• Trained end user and management team on application usage
• Responsible for communicating application support and issue resolution for third party vendors to management
• Responsible for communicating issue resolution and process improvement to corporate management
• Assisted with implementing new applications (Splunk, Qualys)
• Responsible for Onboarding new users and termination of users
• Communicated with PMOs and BAs for project information gathering

Confidential, Greenville, SC

Technical Support Coordinator

Responsibilities:

• Performed QA on network covered handset and wifi devices
• Responsible for testing new devices for manufacturer defects
• Assigned to document and report unresolved manufactured issues
• Responsible for scheduling test intervals
• Assisted in house WNRT with network reported issues via REMEDY TICKETS
• Documented QA results using Sonus Voda Systems
• Assisted in new hires as a Senior Representative
• Assigned to smartphone test team to verify proper applications functionality and upgrade improvements
• Responsible for BIS Serve customer access account setup
• Responsible for BES Server customer access account setup
• Responsible for supporting VZW air cards and smartphones(blackberry, android, windows)
• Responsible for resolving any customer reported handset data or voice service issue related to the network
• Assisted with reporting and resolving cell tower issues related to the network and properly escalating network issues
• Responsible for reporting and escalating network issues using Remedy ticketing system

Confidential

Technical Support

Responsibilities:

• Assisted with webpage and email support and setup using web architect software
• Delegated user access and rights via Linux
• Completed new and upgrade service requests

Confidential, Greenville, SC

Email and Web Support Specialist

Responsibilities:

• Worked hands on to provide customer support with PC technical issues.
• Effectively troubleshot virus/ security relating to e-mail and network access
• Assisted with LAN and WAN network maintenance and security
• Resolved workstation and laptop imaging requests (Ghost software) and new software rollout
• Assisted with delegating user access and restrictions via Windows Professional

Confidential, Greer, SC

Assembly Support/ Test Track

Responsibilities:

• Provided support for line assembly of X5 and Z3 automobiles
• Assisted in setup and support assembly of new Z4 automobile
• Maintained tool calibration for assemblers
• Maintenance service technician for equipment online and offline