SUMMARY:

• I have over 10 years of IT experience that include requirements gathering, risk analysis, access management, network and device testing, security updates, data tracking and reporting. Also
• I am experienced in maintaining, configuring, modifying, and testing new updates; as well as using both manual and automated tools to troubleshoot systems, create user accounts and manage user access.
• My skills include experience in troubleshooting through a mix of phone and hands on communication, which encompasses both hardware and software. I have worked with corporate and non - corporate end users to communicate of new and established application processes.
• In addition, I have also completed a recent successful background screening with the Department of Defense.

TECHNICAL SKILLS:

• Hablar Espanol Dept. of Defense Security Clearance completed
• Windows XP (Home, Professional) MS WORD
• Windows 2000 MS Power Point
• Windows 7 MS Office
• Windows Server MS Access
• Windows 8 Configuring Wireless Networks
• Active Directory Oracle
• Android phone/tablet (Beta 1.0 - Jellybean 4.3) Share Point
• Black Berry (BIS, BES) Telecommunications (cable, tv, phone, internet)
• Learns new skills quickly Networking (LAN, WAN)
• Hardware and software expertise PC Support
• Eager to learn and to grow Ghost Imaging software
• Excellent team manager Web Architect Software
• Excellent communication skills User management
• HR Operations support Network Support
• REMEDY Ticketing System Qualys Firewall Management
• Dell KACE Ticketing System KeePass Secure Management
• SHORETEL POS system support
• Data Security SQL
• Access Management

PROFESSIONAL EXPERIENCE:

Confidential, Columbia SC

Access Admin

Responsibilities:

• Responsible for Identity Access Management via MS Active Directory
• Responsible for fulfilling access requests related to RACF and Active Directory (users, groups, permission requests and terminations)
• Responsible for security access provisioning for internal and external business partners
• Responsible to accurately provision to create, modify, delete, maintain and monitor system access
• Responsible to meet Service Level Agreements per customer requirements, ensure highest level of quality, customer service and communication
• Responsible for fulfilling RSA token access requests
• Work with other areas of Information Systems to provide solutions for internal and external customer requests
• Ensure compliance with corporate security policies and standards

Confidential, Sptbg SC

Access Admin

Responsibilities:

• Access management via MS Active Directory (users, groups, permission requests and terminations)
• Created new fields within internal applications
• Maintain team SharePoint site
• Created and maintained Standard of Procedures on team SharePoint site
• Granted access to transactions
• Configure user profile and access via MS Active Directory
• Report and resolve network vulnerabilities within Qualys firewall management system
• Manage password and RACF security for remote users
• Provide IT support for customer service employees in multiple locations
• Assists in mobile device security management and deployment
• Responsible for provisioning access, reassignment and deployment of RSA tokens
• Provide assistance in user setup within SHORETEL/ AVAYA corporate phone system
• Provide support for onboarding process of new hire/ assets
• Responsible for deactivation of profiles of terminated associates
• Responsible for creating, updating, and closing corporate network issue related tickets
• Responsible for update and retrieve data using SQL
• Trained end user and management team on application usage
• Responsible for communicating application support and issue resolution for third party vendors to management
• Responsible for communicating issue resolution and process improvement to corporate management
• Assisted with implementing new applications (Splunk, Qualys)
• Responsible for Onboarding new users and termination of users
• Communicated with PMOs and BAs for project information gathering

Confidential, Greenville, SC

Technical Support Coordinator

Responsibilities:

• Performed QA on network covered handset and wifi devices
• Responsible for testing new devices for manufacturer defects
• Assigned to document and report unresolved manufactured issues
• Responsible for scheduling test intervals
• Assisted in house WNRT with network reported issues via REMEDY TICKETS
• Documented QA results using Sonus Voda Systems
• Assisted in new hires as a Senior Representative
• Assigned to smartphone test team to verify proper applications functionality and upgrade improvements
• Responsible for BIS Serve customer access account setup
• Responsible for BES Server customer access account setup
• Responsible for supporting VZW air cards and smartphones(blackberry, android, windows)
• Responsible for resolving any customer reported handset data or voice service issue related to the network
• Assisted with reporting and resolving cell tower issues related to the network and properly escalating network issues
• Responsible for reporting and escalating network issues using Remedy ticketing system

Confidential

Technical Support

Responsibilities:

• Assisted with webpage and email support and setup using web architect software
• Delegated user access and rights via Linux
• Completed new and upgrade service requests

Confidential, Greenville, SC

Email and Web Support Specialist

Responsibilities:

• Worked hands on to provide customer support with PC technical issues.
• Effectively troubleshot virus/ security relating to e-mail and network access
• Assisted with LAN and WAN network maintenance and security
• Resolved workstation and laptop imaging requests (Ghost software) and new software rollout
• Assisted with delegating user access and restrictions via Windows Professional

Confidential, Greer, SC

Assembly Support/ Test Track

Responsibilities:

• Provided support for line assembly of X5 and Z3 automobiles
• Assisted in setup and support assembly of new Z4 automobile
• Maintained tool calibration for assemblers
• Maintenance service technician for equipment online and offline