PROFESSIONAL SUMMARY:

• Extensive years of experience in Information Technology industry
• Solid experience in all phases of multi - channel management: project management, systems/business analysis, system integration, program development, documentation, technical writing and marketing
• Proven track record of effectively working with all levels of an organizations, from executive management; middle management; end-users; and peers
• Diverse technology background; In-depth working knowledge of a variety of PC and server hardware products, Microsoft and related software products, as well as general networking related technologies;
• Exceptional leadership and communication skills to address and resolve a variety of daily management, technical and customer support issues
• Strategic knowledge of networks, capacity planning, storage, disaster recovery, security requirements and risk assessment.
• Administer, trouble shoot and implement Cisco, Arista, Nexus, and Riverbed technologies to provide optimized and secure WAN/cloud access.
• Strong troubleshooting skills that identifies problems and develop solution
• Self-motivated and service-oriented with strong customer service skills

SNAPSHOT OF SKILLS:

Active Directory 2000

Windows Server 2000/2012

Group Policy Administration

VB Scripting

Novell Netware v2.0a - 6.5

SQL Server/SQL Clustering

VMware

Quest Migration/Active Directory Tools

SharePoint Design/Administrator

PROFESSIONAL EXPERIENCE:

Confidential, Maryland, Virginia

Network Engineer/System Consultant

Responsibilities:

• Independently perform a wide variety of IT functions which includes resolving customer computer & mobile device issues;
• Analyze alternatives and recommended solutions relating to the customer computing environment; analyze and determine optimal hardware and software configurations; troubleshoot post-installation problems; and coordinate the technical support of deployed applications; create or update knowledge management documents which are used for trouble shooting computer & mobile device issues.
• Interpret and recommend enforcement of IT policies, standards, and guidelines related to customer computing environment; establish internal policy, standards, and methodology.
• Effectively manage the help desk ticketing queue.
• Keep in touch with the status and progress of work, and make day-to-day adjustments in accordance with established priorities.
• Provide technical support for virtual events using various online collaboration tools.
• Perform special assignments and develops new methods, approaches and procedures for appropriate IT specialty areas.
• Enterprise Data Center Consolidation and Migrations
• Enterprise Cloud based solutions (Microsoft Azure Cloud Solutions)
• Next Generation Endpoint and Mobility operating systems
• Directory and Messaging services
• Enterprise Network and Compute configuration standards development
• Enterprise Network and Compute management development
• Enterprise Backup and archive design and solutions
• Enterprise Mobility solutions development
• Enterprise Management, configuration, and tools standardization
• Requirements Definition
• Detailed Systems Design Document
• Enterprise Change and Configuration Board Review
• Systems and Solution Test Plans and results
• Development of Guidelines and Standards
• Standard operational instructions, procedures, and documentation
• Perform knowledge transfer to operations personnel in new processes or activities as required
• Implementation Instructions and Document Delivery to Deployment and Operations
• Engineering Change Request (ECR) as required
• Obtain Operations Acceptance for all transitions.
• Implementation Instructions
• Develop Concept of Operations (CONOPS) and Disaster Recovery (DR)
• Develop Standards to implement infrastructure Security Architecture, as prescribed by DHS, Confidential & Federal Gov t
• Provide troubleshooting expertise for critical for network, video, voice, server, storage, and directory services whichever applies to the outage type. Troubleshoot the full stack architecture as issues arise e.g. testing firewall changes, performance testing, etc. Provide Root Cause Analysis (RCA) Reports.
• Gathers requirements and develops high level and low level designs, test artifacts, and configurations.
• Establishes an efficient and effective repeatable methodology for architecture and engineering solutions from concept to delivery of operations.
• Provides recommendations for new products and technology for supporting all layers of the IT infrastructure architecture
• Cloud - Plans a method on how to leave a cloud service with assets intact without a break in service. Develops Enterprise Playbooks (Network Connections, IP addressing, Directory Services, etc.) for Cloud Services to ensure continuity and provide for efficiencies. Support the design of the infrastructure sizing and scaling for the application in cloud environments.
• Assisted with the design and implementation of end-to-end application monitoring, dashboards and alerting and delivers performance monitoring solutions.

Confidential, Alexandria, VA

IT Infrastructure Project Manager

Responsibilities:

• Manage multiple projects across a complex IT environment for one of the top healthcare clients in Northern Virginia area.
• As the Infrastructure Project Manager’s priorities supports the organization on a contract basis on projects that include but are not limited to new facility and/or department openings and integrations.
• Epic Monitor Distribution - swapped old monitors for new 24’ HP in 27 locations
• Patient Advocacy Rounding - hospital wide visits to determine software/hardware needs & requirements

Confidential, Fall Church, VA

Technical Project Manager

Responsibilities:

• Monitor and report on performance and availability at various Confidential sites utilizing Confidential military medical systems.
• Supported troubleshooting efforts for site-related issues.
• Provide constructive feedback based on researching root cause of issues and recommend prioritized fixes.
• Develop and review technical documentation and incident reports.
• Liaise with vendor’s technical representatives and with tri-service representatives to negotiate situations effectively.
• Prepare documentation using standardized templates ensuring all gathered information identifies and allocates resources appropriately.

Confidential, Alexandria, VA

Sr. Network Systems Engineer/Team Lead

Responsibilities:

• Provide “hands-on” leadership and guidance that enrich, motivates, and leads team members to maximize performance levels and career development.
• Plan, Design, implement, and manage a complex data center/service delivery infrastructure in support of a fortified operation.
• Provide well thought out solutions to manage network operations incident report, problem management, change management, capacity management, and risk management.
• Maintain a deep awareness of industry best practices and innovations for relevant systems and processes.
• Instrumental in moving MS Exchange & other COTS applications to MS Azure Cloud services.
• Server Administration - LAN/WAN
• Window Server 00)
• SCCM, Norton Antivirus, SharePoint
• VMware ESX 4.1, 5
• Add/Change Policies
• Add/Change AD tree items
• Setup printers
• Administer all aspects of Enterprise
• User Support
• Develop technical specifications for contracting purposes
• Cisco/Arista/NetScaler
• Configure routing paths
• Define Cloud parameter
• Set security access
• Virtualizationand Cloud Services
• AWS
• Azure
• VDI - VMware
• DR - Site Recovery - Dallas/San Francisco
• Developed SOP
• Recovery Protocols
• Bi-Annual Testing

Confidential, Silver Spring, MD

Sr. Network Systems Engineer/Migration Specialist

Responsibilities:

• Migration Specialist - Moving 4000 user/workstation from NDS (Novell) to Active Directory (Microsoft) utilizing Quest Migration Manager for user workstations and 160 servers
• Work with Quality Assurance (QA) team to update SOPs, ensuring SOP are followed
• Exercises broadly delegated authority for planning, directing, coordinating, administering, and executing many routine and complex projects/programs
• Created VB/Power shell scripts to execute system function.
• Monitor system performance and hardware to proactively project upgrades and capacity needs.
• After hours support (evenings and/or weekends)

Confidential, Springfield, VA

IT Engineer Analyst/Consultant

Responsibilities:

• Diagnosed various Confidential issues relating to Active Directory, DNS, WIN, DHCP, Terminal Servers, Citrix Metal Frame Server and remote POP 3/SMTP.
• Used DNS/DHCP/WSUS/DFS/Group Policy to administer Active Directory environment
• Network Management/Operations/System installation/Configuration/Patching/Upgrading (2000, 2003, 2008, XP and Window 7)
• Strong documentation skills
• Worked on Enterprise Application Hosting and Enterprise Email
• VM Ware ESX/Citrix Server
• Collaboration software
• Used Cloud Computing
• McAfee Anti-Virus/Symantec Norton Enterprise Internet Solution and Anti-Virus
• Cisco & Juniper Firewalls/Sonicwall

Confidential, Alexandria, VA

Sr, Network Systems Engineer

Responsibilities:

• Sole Technician supporting five (5) location. Nashville, TN; Alexandria, VA; Scott Airforce Base, IL; Fort Benning, GA; Huntsville, AL
• Supported HQDA, CIO/G6, Netcom-ESTA, Office of Information Assurance & Compliance (OIA&C)
• Planned, coordinated, implemented, and documented in-house and remote technical support activities for Active Directory
• Troubleshot various issues related to Active Directory, DNS, WSUS, DHCP, Terminal Servers and remote POP 3/SMTP.
• Supported/implemented/administered SharePoint Servers and SharePoint Designer
• Deployed network communications, file servers, workstations, printers, and other peripherals;
• Established business rules and business processes to achieve optimal customer satisfaction: protocols improve the team’s efficacy in problem resolution, and standard operating procedures improve the team’s efficiency during call response;
• Maintained servers with patches and drivers; installed the applications; manage the Microsoft applications at the client site; including Vista, Office 2007 and Exchange 2007;
• Setup and configured CISCO routers and Ethernet cables on both wireless and wired networks;
• Configured IIS to work with SQL - Sharepoint Server Cluster (4)
• Migrated MS Small Business Server to Enterprise 2003 server (8) and 2008 server (2) utilizing Quest Script Logic and Quest Migration Manger
• Maintained Dell PowerVault iSCSI San Storage
• Redesigned corporate LAN/WAN eliminating service interruptions and decreasing backup times by 50%;
• Server Administration
• Window Server )
• Add/Change Group Policies
• Add/Change AD tree items
• Setup printers
• Build servers from box to rack
• Administer all aspects of Enterprise
• Windows Exchange
• VMware ESX 3.x (2) (7 virtual server Windows 2003)
• Non-production
• Citrix Xenserver 5.5 (1)
• XenDesktop 4
• XenApp 5
• Microsoft Hyper-V (2 host and 17 servers)
• Build and administer
• Migration of Windows XP to Windows 7
• Configured and executed with Symantec GHOST Suite
• BES server
• Upgraded to BES express 5.0
• Moved an entire enterprise
• Change Management
• Add and Deleted users to various internal systems and Networks
• Maintained Inventory Databases
• Maintained BES for Black Berry Enterprise
• Maintained technical Documentation on various systems
• Help Desk Support
• Mobile Users companywide 200+
• Internal Users companywide 200+
• Work with Vendors and manage relationships
• Administration of Checkpoint NGX Firewall
• Created VPN’s with various vendors
• Administration of Cisco Catalyst 4006
• Upgraded to Juniper EX 4200/3200 switches
• Administration of Juniper SSL VPN SA2500
• Administration of Websense Surfcontrol appliance
• Administration of McAfee Spam appliance
• Administration of Barracuda Backup appliance, Barracuda Spam Filter