SUMMARY

• 18 Years IT experience
• 6 Years Confidential UCMDB/DDMI/DDMA/UD SME, Development, Lead, Design, Architecture
• 6 Years ITSM Process, People, and Tools experience
• 3 Years Windows Administrator & Server Operations Management Tools
• 2 Years Experience ITIL Process Engineering
• 8 Years Server and Datacenter oriented work
• Architected, designed, implemented, administered monitoring tools
• 10 Years Project/Program Work (Technical Project Lead, Consulting Analyst, Business Analyst)
• 1 Year Help Desk

TECHNICAL SKILLS

Tools: Confidential uCMDB/UD v9/10/MAM v3.0/DDMA/DDMI v9, Confidential (MicroFocus) Asset Manager, Confidential ConnectIT (ETL Tool), Confidential (MicroFocus) Service Manager, NetIQ AppManager, MOM, VBScript, PowerShell, VBA Excel, Remedy, Atrium, SSH, WMI, BSM/OpsBridge, SQL, MSSQL Management Studio, Oracle SQL Developer, Seamless Data Pump (ETL tool)

Operating Systems: Windows NT/2000/2003/2008/2012/2016, Virtualbox, VMware, Linux

Languages: Jython/Python, VB Script, WMI, WSH, PowerShell, Shell, Java, SQL

Testing: Confidential Load Runner

Documentation: Visio, PowerPoint, Excel, Word, Project

PROFESSIONAL EXPERIENCE

Confidential

UCMDB SME

Responsibilities:

• Transitional UD Group Lead, received transitional information and duties from 6 people, held daily meetings, made assignments, coordinated work
• CMS Planning, Design, and Architecture
• Identified and communicated corrective actions needed for better coverage and data quality, for specific use cases, TBEC, reducing MTTR and MTBF; identified highest value activities and prioritized them while eliminating low value activities of the group and its interaction with finance/ITAM
• Onboarding/Offboarding from Mergers & Acquisition considerations
• Planning UD Agent deployment and remediation, Organization (ITAM vs CMS), Process (Manual vs Automated, agreement and communication with support teams, breaking down silo’s), Governance (keep process’s maintained and enforced), IP Ranges (laptop/client vs DC/server), Credentials, Better scripts, AD GPO’s, Confidential, VM Templates, corrective action for cloning problems to process/communication/governance
• UCMDB HPAM Integration - Identified and communicated long-term fixes for evaluating data completeness, comparing sources, highest value activities, eliminated low value activities; identified HPAM workflows (e.g. for sending and flagging “VM powered off” as “retired”)
• Remedy/Atrium Integration with Seamless Data Pump (ETL Tool)
• Service Modeling/Application Mapping/Topology creation - Built relationships, Demonstrated in UCMDB Browser
• SAP Discovery (ABAP, Solution Manager) - Worked with SAP team to discover, map, and demonstrate value to SAP Teams
• Azure Cloud Discovery and Integration analysis, planning, and setup
• UCMDB Browser Implementation progressed; communicated and expanded usage; planned SSO implementation; increased data available and improved user experience with ease of access to config/toplogy data; created assisted modeling template
• Tanium Training - Comparison of capabilities with UCMDB, Comparison of data with Rapid7 Layer2 Discovery (SNMP to Switches)
• Vmware VCenter Discovery UCMDB 10.33 Initial Testing
• Identified need for new integrations: CyberArk, AD, new UCMDB HPAM Adapter
• Identified data flow changes in enrichments affecting ITAM/HPAM
• Establish and improved documentation in SharePoint Oracle LMS Duplicate UDID issues
• Evangelist - Access, process, governance - Communicated uses and needs of UCMDB, paving way for access and process responsibilities of other teams, gained acceptance for UCMDB gaining access to network from support teams (network and others); firewall exceptions/access, SNMP network access, Windows, UNIX, universal credentials, Azure credentials
• Contributed to CMS architecture and design meetings with ITAM, ITSM, and Monitoring and Event Management

Confidential

UCMDB SME

Responsibilities:

• UCMDB/CMS Design and Architecture
• Mapping all integrations and discovery, source to consumer
• UCMDB 10.31 Installation
• UCMDB HPAM Integration redesign and setup
• Solved duplicate and identification problems
• Upgraded to Generic Adapter
• Created Integrations with in-house custom CMDB
• Worked on HPSM Integration
• Worked on Netcool integration
• Incorporated SCCM and Puppet into mapping as sources for HPAM
• Security Setup
• Setup LDAP

Confidential

UCMDB SME/Implementer

Responsibilities:

• UCMDB 10.30 Installation
• SSL Encrypted communication
• Multiple Domains (AD, VLAN’s, Firewalls, DNS)
• NNMi Integration Setup
• Layer2 connection from Server to Switch
• Server discovery
• WMI, NTCMD, PowerShell, SNMP, credentialess
• Communication endpoints (other servers communicating with)
• Database
• Sybase
• MSSQL
• Oracle
• Websphere MQ
• Storage
• Gap analysis - estimate of servers missing
• Provisioned data for OpsBridge/OMi for TBEC
• Integration with ServiceNow

Confidential

UCMDB SME/Implementer

Responsibilities:

• UCMDB Modeling/Mapping
• Created 2,500+ links between Applications and Infrastructure (App/Web servers and Database instances) that were previously unknown
• Conducted workshops with application owners, MS and Oracle DBA’s, server admins, asset managers, Business Analysts, Program Managers, and others to gather application infrastructure data
• Merged data from multiple workshops into one excel sheet
• Imported excel workbooks into UMCDB
• Data formatting with VBA
• Created VBA Excel Macro for MS Cluster import
• Improved cluster representation
• Implemented cluster discovery packages for Microsoft and Veritas
• Custom code
• Custom package configuration
• Worked out modeling design with DBA’s
• Created service model with Excel Import adapter
• Improved discovery
• Added missing IP Ranges
• Configuration
• Customized code
• Knowledge sharing with in-house UCMDB SME
• Consulted on best practices from UMCDB expert community

Confidential

UCMDB SME/Implementer

Responsibilities:

• Created and implemented strategy for using UCMDB for DCT/Migration
• Discovered 3,100 computers (1,000 Unix/Linux; 2000 Windows) & TCP/UDP communication of 1,650 servers using TCP Connectivity/Data by Shell/SNMP/Network Connectivity Data Analyzer; 224,000 Host Dependency links
• Modeled 51 applications, Created 400 Views: by Server name, by Application name, showing dependent servers
• Custom configuration and optimization - Probe Java Heap, 32 threads on probe - TCP Data by Shell job finished in < 7 Minutes on 500 active destinations, Adapter xml, fuses)
• Enrichments - Turned of aging for connections/links that might rarely be seen in discovery

Confidential

UCMDB Implementer

Responsibilities:

• UCMDB/CM/UD Architecture and Design
• Assisted in conducting workshops
• Use case to requirements development
• Planning and Analysis
• Solution Design
• UCMDB/CM/UD, Implementation
• Installation
• Created custom Atrium to UCMDB Jython adapter and migrated Service/Application Models to UCMDB
• Confidential SIM Integration
• Layer 2 Discovery
• Windows & Unix via NTCMD, WMI, Agent, SSH
• VMware Vcenter and ESX VIM discovery

Confidential

UCMDB Implementer

Responsibilities:

• UCMDB Strategy, Configuration, administration
• Modeled many new Confidential projects/applications infrastructure/ technical architecture
• Modeled mainframe infrastructure
• Investigated mainframe architecture and came up with a different strategy for modeling
• Investigated and communicated new information concerning mainframes
• Integrated Cots software from IBM Tivoli TADz. (not EView)
• Expanded EView/390z discovery
• Expanded discovery in general
• Did planning and design work for adding mainframe CIT’s to the CMS (pull) and SM (push, population) integrations

Confidential

UD Implementer

Responsibilities:

• UD Planning, Design, Implementation, Configuration, administration
• Discovered device inventory of all 4500 US Stores, 1.4 Million IP’s/Triggers, SNMP, HC by Shell, DNS, ICMP, 75 jobs, 26 modules, 26 probes
• Developed/Created Jython Adapter to pull Wireless Access Points from in-house developed MySQL DB (170,000)
• Created Excel Import adapter to pull POS Devices
• Created adapter to pull 190,000 Point of Sale Devices from homegrown Informix DB
• Developed reports for inventory refresh project on all US Store devices
• Reengineered OOTB Jython SNMP scripts to run faster
• Configured server and probes to run faster
• Reduced OOTB SNMP job run time from 8 months to 5-7 days
• Probe IP reconfiguration redistribution ~15,000 IP Ranges over 26 probes
• Increased capacity of reports by tweaking configuration to report on 780,000 nodes
• Created excel Heat Map Report on all 780,000, to show by weighted average which store needs to be refreshed first, per device model and count