SUMMARY:

• Managed and supported CHI Citrix Xenapp Environment for multiple locations across the U.S. including 30+ Citrix Xenapp farms, in 7 different datacenters, with over 1500 Citrix Xenapp servers. Well versed in VMware & XenApp 5.0, 6.0, 6.5 & XenDesktop design, implementation and administration of Citrix servers, Vmware Windows servers, documenting product and quality procedures. Administration of Citrix XenApp Farms.
• Manage and Maintain the physical hardware and virtual environment / infrastructure of the Energy & Utilities group using Virtual Center Server v5.0 with a mixture of ESXi 5 & ESX 6.5 hosts, consisting of seven physical hosts with 150 - 200 virtual machines. Built the v6.5 vCenter Server and moved / migrated hosts over from the previous v5.5 Virtual Center Server, created server type templates for the streamlining of the server deployments with 3rd party and ARM specific software / applications. Manage the host resources \ virtual machine resource allocation (CPU, memory, hard disk, etc) and perform routine maintenance on this environment (schedule downtime for patches, updates & upgrades). Collaborated with vendors Microsoft, Citrix, HP, and Symantec to optimize functionality.
• Installation of Citrix Presentation server 4.0/ XenApp 4.5/5.0 & Citrix Client Tools
• Built over 20 Clusters, over 200 ESX hosts, built 2 Virtual Center Servers including backend SQL and VUM, NFS and SAN storage.Lead Systems engineer for enterprise projects: responsible for solution designs/architecture and implementation.
• Effective teamwork with ability to lead technical teams, manages changing priorities, and resolve problems in complex, multi-platform environments.
• Routers and switches manufactured by both Cisco and 3Com. Performed maintenance and configurations using Cisco IOS menus, as well as 3Com s menu interface.
• Experience managing Active Directory Organizational Unit (OU) deployments to completion, including group policies and security policies.

TECHNICAL SKILLS:

Operating Systems

: MS Windows NT Workstation, Windows 95, Windows 98, Windows 2000 and 2003, 2008. 2012, 2106 Windows XP Pro, Vista, Windows 7, Citrix Presentation Server & UNIX, DOS

Software: MS Office, XP, PC Anywhere, MS Outlook, MS Project, MS Front Page, Adobe Photoshop, AutoCAD, WISE Internet Explorer, Omni Page Pro, Remote Ware, Norton Ghost, Norton Antivirus, Remedy, Lotus Notes, Visio 2000, SQL, Win Batch, HP Open view, FTP, Compaq Insight Manager, Confidential Director, Tivoli, VMware, Quest Software, EmailXtender, MOM, Exchange 2007,2010 2013 Veritas Netbackup, IIS 6 & 7.0

Hardware: PC’s, Laptops, EMC, Compaq/ Confidential /Dell Server, HP/3Com Ethernet/Fiber Hubs and switches, CISCO Router and Switches Printers, Zip Drives, Network Cards, SCSI devices, I/O Boards, Ram, CD ROM’s Sound Card, Modems, Scanners, Quantum Backup, Digital Cameras and VPN

Languages: HTML, Visual Basic, COBOL and ODBC, Powershell

Workstations: Confidential, Dell, Compaq, Sony, HP and many locally assembled

Networking: MS NT Server, MS SNA Server, Novell NetWare, LAN/WAN, TCP/IP and Repeaters and Modems

Application Servers: Windows NT, 2000 and 2003, 2008,12 & 2016, Remote Access Server, DNS, DHCP, Zen works, Goldmine IIS 5.0, Exchange Server 5.5, 2000, 2003, 2010, 2016 and office 365 SMS 3.0, 2.0, Win Installer, Antivirus System for server and workstations

Virtualization Software: VMware ESX Server, VMware Horizon, VMware Fusion, Parallels Desktop 3, OpenStack, RightScale, RackwareCloudStack, vCloud, Citrix

PROFESSIONAL EXPERIENCE

Confidential

Senior VMware & Citrix Engineer

Responsibilities:

• Provided systems administration and support, developed effectiveness and manageability of Citrix environment. Assisted with XenApp 6 to XenApp 7 migration. Approximately 1000 servers were migrated. Implemented Presentation Server 6.5 on Dell blade server 1955, 64 bit OS
• Installed and maintained Softricity infrastructure, configured and consolidated servers using SoftGrid solutions. Automated repetitive administration tasks using PowerShell or VbScript.
• Seamlessly performed upgrades of VMware ESX, and associated Virtual Center/vCenter Server, from 5.5 to vSphere 6.0 in a production environment. Introduced virtualization design & concepts to better utilize existing environment. Installation and configuration of SAN Array; HP, Dell EquaLogic, NetApp and Confidential . Support end users with L3 issues as it relates to VDI and Citrix
• Troubleshooting and documenting end-to-end guide for setting up of datacenter infrastructure
• Responsible for the security patching of the servers’ farm. Developed and implemented servers patching strategy. Maintained all servers, applications and backups.
• Performed all monthly updates to Citrix Services including but not limited to the OS and all applications such as EPIC and Meditech, as well as over 100 hosted applications, and Virtual Desktops.
• Maintained IT infrastructure including server hardware, VMware environment, data storage, and RHEL VMs. Develop, test, and maintain a disaster recovery plan for critical VMs and application data.
• Analyze and troubleshoot performance and configuration issues of SAN-backed VMware ESXi infrastructure. Executed P2V & V2V migrations of Windows Server 2000/2003/2008 and Linux.
• Managed/troubleshoot Citrix farms; developed/maintained standards, policies and procedures.
• Installed, configured, and managed the firm's Citrix Access Gateway appliances and Netscalers 11.0., RSA two factor authentication. Created documentation for the XenApp 6.5 and XenDesktop 5.6 farm.
• Assist in Planning, design, implementation, and continuously improve disaster recovery procedures for Citrix systems. Implement VMWare and Xenserver Virtual Servers for Virtual App delivery.
• VMware 5.5, and 6.5 vCenter management to include Storage and Compute vMotions during a migration, Monthly snapshotting of servers prior to patching, VMware tools updates, and troubleshooting of downed or under-performing servers.
• Administration and integration of various hypervisors including VMWare, Hyper-V and XenServer.
• Windows Server 2012,2016 and 2008 R2 administration and configuration
• Designed, Configured and Support Enterprise Desktop Virtualization Technologies (VMware View)
• Experienced Designed, Deployed, Managed, Monitored and Responsible Troubleshooting a VMware VDI Environment for Desktops

Confidential, Hartford, CT

Senior VMware & Citrix Engineer

Responsibilities:

• Planned, designed and implemented enterprise solutions involving VMware, NetApp, and Microsoft Technologies. Experience with the design, architecture and implementation of Virtual Infrastructure environments using VMware VI, Virtual Center, Lab Manager, DRS and HA.
• Architecture, design, install, configure VMware ESX, ESXi, within VI3, vSphere 4 and vSphere 5 environments with VirtualCenter management, LabManager, vCloud Director, Consolidated Backup, DRS, HA, DPM, vMotion, VMware Data Recovery, VMware Site Recovery Manager (SRM), vCenter Operations Manager, Horizon Workspace, Horizon Mirage, ThinApp and VMware View desktop virtualization infrastructure (VDI). Maintained 24/7 on-call rotational schedules.
• Citrix XenApp 4.5, 5.0, and 5.5, 6.0, and 6.5 installation, configuration, and management.
• XenDesktop 5.6 rollout and support for +/- 1500 concurrent users. Daily support of level 3+ tech incidents for hosting and managed services customers.
• Truly deep knowledge of XenServer and XenDesktop with multi-tenant deployments. Regarded as the Subject Matter Expert (SME) Administered VMware Infrastructure (6 ESX Hosts, 3,000+ Virtual Servers). Monitored Citrix server’s health by using Citrix Edge Sight.
• Experience includes ESX/ESXi Server and vSphere, vCenter and vMotion, DRS, HA and VCB in addition to earlier versions of ESX Server and Virtual Center.
• Virtual Desktop Infrastructure: Managed and performed process that built over 15,000 virtual desktops in less than 9 months, automated the process using scripts and PowerCli. Trained offshore support personnel to take over the Build and maintenance of all Virtual Desktops in North America.
• Completed large-scale V2V and P2V migrations totaling 50+VM's in multiple environments including planning, deployment, and team management. Planning and deployment of VMware View 4.5 Desktop Virtualization (VDI. Installation and configuration of vCenter 5.5 and creating virtual machines for different purposes as per customer needs and requirement.
• Implementation and administration of multiple Citrix farms including Presentation Server 4.0 and 4.5, XenApp 6.0 and 6.5. Responsible for the day-to-day operation of the Production, QA and Development environments utilizing tools such as AppSense, EdgeSight and performance monitoring software
• Supporting in-house application management in Citrix environment through Citrix Streaming.
• Implement Citrix Rollup Pack and Feature packs as per Citrix recommendation.
• Troubleshooted various issues related to Citrix resource manager, Printers etc.
• Created and managed Active Directory (AD) Organizational Units (OU), Group Policy Objects (GPO) users and groups.
• Designed and implemented high availability (HA) solutions utilizing many of the above technologies plus Brocade Fibre Channel switches, Ethernet LANs, Veritas NetBackup, and Tivoli Storage Manager in HP and Confidential environments.
• Installation & configuration of Patrol agent on all the systems, implementation & configuration of the knowledge Modules for Kernel, memory, process, swap, disks, users system performance monitoring.
• Set up development and testing environments in VMWare Server from scratch, Cloned development environments from production using VMWare Converter.

Confidential, Norwich, CT

Windows & Citrix Engineer

Responsibilities:

• Perform remote administration, support and management of multiple Citrix farms utilizing Citrix Provisioning Services, EdgeSight and XenApp 5.0. Responsibilities included the maintenance of Production and Backup XenApp farms, troubleshooting issues and resolving these problems in a timely manner, design and architecture recommendations and implementation.
• Installed and supported Microsoft server products: Active Directory, Exchange, and DNS servers.
• Managed and implemented such projects as an Exchange 5.5 to Exchange 2000 migration, Exchange 2000 to Exchange 2003 migration.
• Design and implement a high-availability, high-performance XenApp 6.0 server farm on VMware ESX hosts, which provides application access to insurance agents across the country.
• Scale: 2000 users, 60 Citrix servers.
• Responsible for using Quest Migration Manager to migrate computers & group objects and security permissions to new domains.
• Responsible for using Quest Resource Update Manager to migrate computer objects to new domains.
• Assist in P2V conversions of Windows 2000 and Windows 2003 servers using Enterprise Converter.
• Install and configure Microsoft Operations Manager 2007 and manage a MOM deployment also install and configure agents. Architected the Exchange 2007 lab to cover application testing, migration & design planning, performance testing, and team education.
• Designed a Windows 2003 R2 Microsoft Active Directory (AD) / Exchange Server 2003 infrastructure to replace existing Windows 2000 AD / Exchange 2000 infrastructure (2 locations, 2,000+ combined nodes)
• Replaced existing Windows 2000 domain controllers (software and hardware) with new Windows 2003 R2 domain controllers (software and hardware)
• Install, configure, maintain, and troubleshoot System Center Configuration Manager (SCCM) 2007
• Replaced existing Exchange 2000 server (software and hardware) with a new Exchange 2003 server (hardware and software) Implemented group policies to manage domain / PC / user security.
• Organized existing AD objects to assist with day to day administration (Organizational Units (OU), groups, departments, users, servers, PCs, laptops, printers etc.)
• Responsible for installation and configuration of SQL server 2005 database on Dell Servers.
• Applied patches and service packs to keep the database at current patch level.
• Created Database Objects like Tables, Stored Procedures, Views, Triggers, Rules, Defaults, user defined data types and functions.
• Responsible for testing and patching of the Netbackup software (both 5.5, and 6.5) on the servers and clients. Responsible for configuration and troubleshooting of SAN tape drives.
• Suggested Disk Capacity, Processors and Memory based on the Capacity planning.
• Implemented database standards and naming convention for the database objects.
• Upgrade the MS SQL server from 7.0 to 2000. Updating with latest service packs and security patches.
• Based on the business need created all three replication models on different applications.
• Performed day-to-day administration functions, backup and restoration, file server maintenance.
• Experienced installing, configuring, administering, and securing Microsoft Internet Information Server 5.0/6.0 and Microsoft Certificate Services.
• Microsoft Windows server architect with enterprise experience in Windows Server 2003 32 bit/64 bit, Windows Server 2008, Active Directory design, MSCS Clustering, Network Load Balancing (NLB), DHCP and DNS. Deployed Symantec Antivirus and Mail Security for Microsoft Exchange.
• Developed backup and recovery procedures including off-site backups, administration and installation of Veritas Netbackup servers, and tuning and maintenance of tape devices and libraries.
• Configured and maintained LAN / WAN environment based on Cisco routers, HP ProCurve switches, and Windows NT / 2000 / 2003 servers running MS Exchange, IIS and ISA Server.
• Fixed replication errors in multi-site Active Directory environment as prerequisite to rolling out directory-enabled applications. Problems included orphaned DC objects, DNS resolution, and failing anonymous queries for older LDAP applications.
• Provide on-going mentoring to personnel on managing Windows 2003 and Exchange 2003 environments.
• Responsible for identifying and resolving the Microsoft Operation Manager alerts using MOM operator console. Created and maintain technical and detailed design documentation for all servers.
• Managed server projects and provide recommendations in the design, testing, and implementation of server configurations and infrastructures.
• Created a project plan to include all key tasks for the Exchange 2007 project, which extends over a year.
• Daily Windows infrastructure support and maintenance. On a daily basis, was resolving various issues in sup-port tickets escalated to Windows operations group
• Perform installation, maintenance and support of system software, hardware and infrastructure and user support for moderately complex projects

Confidential, Hartford, CT

Senior Systems Engineer

Responsibilities:

• Designed and deployed Windows NT servers at three sites using Microsoft Cluster Server. Responsible for testing, configuration, deployment, and documentation. Responsible for maintenance, troubleshooting, and support of 3500 servers’ issues. Installation and Configuration of Exchange Front-end Backend architecture.
• Perform remote administration, support and management of multiple Citrix farms utilizing Citrix Provisioning Services, EdgeSight and XenApp 5.0. Responsibilities included the maintenance of Production and Backup XenApp farms, troubleshooting issues and resolving these problems in a timely manner, design and architecture recommendations and implementation
• Management and Administration of Clustered Microsoft Exchange Servers, in a multi-server Microsoft Exchange 2000 and 2003 Organization. Responsible for the deployment of Microsoft Active Directory and the migration of several of the companies NT 4.0 domains to the newly built Active Directory.
• Quest Domain Migration Wizard used to migrated Microsoft NT4 domains to Microsoft Windows 2000 or 2003. Re-permission (re-ACL) servers and workstations, update local profiles.
• Designed workflow with Skelta SharePoint Workflow Accelerator and Windows Workflow Foundation (.Net 3.0), improved and increased reliability of existing workflows
• Administered and maintained IIS 4 and SQL Server 6.5 and 7.0
• Implementation of SUS server & SMS server. Requirement was to maintain central database of hardware & software inventory, deploying software’s / security patches etc.
• Designed and Managed a Hosted Citrix/Terminal Server Farm and management of a server farm consisting of over 30 Windows NT Terminal Server with Citrix Metaframe.
• Responsible for monitoring the network and responding to server outages using Compaq Insight Manager and Confidential director software. Install, maintain & monitor Citrix 4.5 Server. Maintenance and troubleshooting of Citrix Server farm running 100+ Windows 2003 servers.
• Installed and configured Blackberry Manager 4.1.4 on Support Team Members machines.RIM Support on escalated Blackberry issues.
• Designed, installed configured and maintain a high availability Exchange Server 2003 Cluster environment.
• Migrated a medium size server farm from SharePoint Portal Server 2003 to Microsoft Office SharePoint Server 2007. Installation and configuration of the IIS for integration with SharePoint.
• Performed ongoing hardware and software maintenance of Windows server environment, including VMWare ESX Server and virtual machines.
• Created standard, hardware independent Windows 2003 & 2000 servers build for faster, automated installation.
• Maintained WAN/LAN infrastructure, entailing traffic monitoring and installation of new circuit and networks, in a complex environment with multiple DMZ and routes from external customers.
• Exchange 5.5 to Exchange 2000 migration project - assisted team of engineers in migration of 800+ email accounts from Exchange 5.5 to 2000 implementing KVS Enterprise Vault technology
• Designed and am currently implementing migration from EMC Celerra to clustered Windows 2003 R2 file and print solution with Pillar Axiom SAN back-back end and Enterprise Vault for File Systems.

Confidential, Southbury, CT

MS Exchange Consultant

Responsibilities:

• Installed and configured Microsoft Exchange 2003 in a Cluster environment integrated with Windows 2003 Active Directory with redundant Root domain and Child Domain Controllers in one forest and under one tree for two domain structures. SMTP gateway has been configured on Iron Port C10 device.
• Configured recipients with multiple SMTP addresses and protocols including Internet Message Access Protocol version 4 (IMAP4), and Post Office Protocol version 3 (POP3).
• Provide technical solution and expertise to Tier 1 & 2 team members, determine and resolve problems based on Active Directory, Exchange 2000 and Outlook 2000/2003 Client.
• Provided technical support to systems administrators for the installation, setup, and disaster recovery of Microsoft Exchange Servers and deployment, lab design and setup, client configuration and training and technical documentation.
• Used Quest Exchange Migration Wizard to migrate Microsoft Exchange 5.5 into Microsoft Exchange 2003.
• Assist in the completion of the migration design of the Exchange 2003 architecture as to include site topology, smart relays and remote access.
• Implemented Outlook Web Access for internal users with access from internal and external connections including access through the Internet to mailboxes residing in site across an internal WAN connection
• Provided phone support to clients on Microsoft Windows NT, Microsoft Exchange related issues
• Responsible for Electronic Messaging and Active Directory Specialists responsible for design, implementation, and support of 100s of Microsoft Exchange 2000 Servers and migration of 30,000 mailboxes…part of international system made up of over 850 Exchange servers in over 100 Exchange Sites/Admin Groups. Proactive monitoring of all messaging operations, Provided users with 24/7 support for all product related technical issues and were a primary point of contact for them.
• Used to selectively restore data from regular Exchange backups to specified mailboxes or folders, supporting Exchange Server 5.5, 2000, and 2003
• Created and maintained a complex lab environment consisting of multiple Windows 2003, 2000, and NT domains and Exchange 2003, 2000, and 5.5 organizations.
• Backups and restore through VERITAS software, Backup methods and restore procedures, Media handling, restoring databases and individual mailboxes.
• Responsible for Supporting of Exchange plug-ins and third party applications (Anti-virus, Anti-SPAM)
• KVS Enterprise Vault, an SQL based archiving system for Microsoft Exchange.

Confidential, Rye Brook, NY

Systems Engineer

Responsibilities:

• Implement and support 2000 Confidential and Compaq Servers on Windows NT/2000 and 2003 platform, IIS 5.0 Server and Exchange 2000 and 2003 Server
• Administer and maintain the Windows 2000 and 2003 Active Directory Infrastructure for Production
• Create and Modify OU’s, Groups (Global, Domain Local), User’s and Permissions using ADSI
• Group policy implementation for domain and auditing. Maintain and monitor DFS Nodes across the Windows 2003 Servers
• VMWare ESX server related issues, maintaining their virtual server environment, creating and deleting virtual servers and backup scheduling.
• Responsible for Citrix Metaframe Presentation server and applications. Supporting a Citrix Presentation Server 4.0 farm that hosts over 100 Citrix users.
• Implemented Staging VMWare ESX Server Environment for developer/engineering testing
• Install and Configure Windows 2003 Server, Exchange 2003, SMS 2003 Server and SQL 2000 Server for enterprise systems management. Configuring Distribution points, Site system backup, Rolled out and deployed security patches and MSI software packages
• Installed, configured and managing Active-Passive Failover based Clustered Exchange server 2003 integrated with Active Directory 2003.
• SharePoint installation; including setup of the Shared Services Provider (SSP), creation of Sites and workspaces, management of users and configuration of the server or farm using the Central Administration tools, management of permissions for users and groups,
• Installation and configuration of the IIS for integration with SharePoint.
• Designed, built, and tested Clustered ASP Exchange 2003 environment consisting of multiple servers, multiple domains, and delegated authority within Active Directory
• Installing, maintaining and administration IIS 5.0 and IIS 6.0 web servers, including Virtual Directories, FP Extensions, Permissions, Applications, security.
• Created and tested an upgrade path from Exchange 2000 to Exchange 2003 using the ADC and ADMT in a simulated 5,000 seat user environment.
• Virtual integration to both VmWare ESX and Microsoft Virtual Server 2005
• Implement Audit Policy, Security policies and managed Network/User environment using Group Policy Build, configure, and maintain Compaq, Confidential Servers and implemented fault-tolerant technology (RAID, mirroring)
• Exchange 2000 Installation & Administration HP Openview Network Node Manager, created a customized series of maps to help centrally manage a 5000-seat network with 85 routers, which was distributed across states; In addition, create a web-enabled reporting capability, which allow management to use the contents of all maps in a browser-based context
• Exchange archiving solution. Researched and evaluated several archiving products (Veritas/KVS Enterprise Vault, Zantaz EAS, EMC/Legato EmailXtender, OpenText/IXOS LiveLink, CommVault Data Archiver, Mimosa NearPoint, HP RISS). Extensively worked with vendors on technical discussions and specifications, reference calls etc. Finalized group recommendations for the archiving solution in the design document.
• Successfully implemented the design and deployment of Microsoft SMS thereby providing Remote management tools for managing workstations and servers.
• Windows NT, 2000 2003 Client/Server- Experience with User Manager for Domains, Event Viewer, Server Manager, Network Monitor, Performance Monitor, Compaq Insight Manager, SQL 7 Client Configuration, SNMP, TechNet, SNA
• Architected, designed, supported, and maintained Microsoft SMS 2003 software distribution, hardware and software inventory environment for the enterprise including wise packaging, QA, and production

Confidential, Enfield, CT

Network Administrator

Responsibilities:

• Installed, configured, maintained and migration from a Novell 4.1environment to a Windows 2000 Server /Exchange Server 2000/Active Directory environment; Migrated 300+ users from Novell domain to a native Windows 2000 domain environment
• Managed all Exchange 2000 activities for 5 Exchange servers at all 10 locations across the United States; Participated in defining roles for administration and maintenance of all servers.
• Performed hardware upgrades, computer builds, hardware swaps, operating system installs and upgrades including Windows NT Server, Windows NT Workstation, Windows200 Professional, XP and Server, and Advanced Server.
• Installed, configured and administered a broad range of Cisco products (800, 1600, 1700, 2600, 3600, and 7000 routers; Cat2900, Cat4000, Cat5000, Cat6000, switches
• Assisted in the installation and setup of a secure, web server (IIS 5.0) and SQL server database (7.0) for Sales forecasting intranet site; Provided SQL consulting support to web application and database developers.
• Design and Implemented 15 Microsoft Cluster Server for Exchange and SQL application and Databases with Active-Passive fail over Capability. One of them configured on Windows 2000 Advanced Server and other was on Windows NT 4.0 Server Enterprise Edition.
• Installed and configured WINS, DHCP and SQL Server. Installed and configured hardware RAID controllers on 5 servers. Used Microsoft Network Monitor (Sniffer) to locate problems on the network
• Configured, deployed, and managed over 100 applications with Zen Works and Conceptualized and directed NDS Design for Novell Zen Works implementation
• Used Norton Ghost Images to install workstations and NT Servers 4.0/2000; Created New Images according to development and Production standards for desktops and notebooks
• Responsible for administration of two application servers using SQL 6.5 and 7.0 DBs
• Installed, configured, and maintained Watch guard Firebox firewall and hardware VPN; Assisted internal and external customers in setting up both hardware and software VPN tunnels using Microsoft IPSEC VPN software, and/or Watch guard SOHO/tc workgroup DSL router
• Team lead in rollout completion of 150 Windows 2000 and XP workstations/laptops, upgraded from Windows 95, NT and 98
• Additional responsibilities included all other aspects of computer maintenance, including administrative scripting, software installation and maintenance, network cabling, server maintenance, information backup and storage, help-desk duties, telecommunications issues, and disaster recovery planning, implementation, and testing
• Goldmine 5.0 with Gold Sync database administrator, including synchronizing laptops with the database

Confidential, Windsor, CT Jan 02 - Aug 02

Senior System Engineer

Responsibilities:

• Integrated and implemented computer hardware, operating systems, applications, and Novell Netware and Windows NT files servers; Participated in converting 700 Confidential ThinkPad laptop and Compaq desktop form Windows 95, Windows NT to Windows 98, Windows 2000 and Windows XP Professional
• Responsibility for legacy Novell system, keeping them operational and integrating them into Windows NT environment; VPN, caching, remote access and 802.11 wireless LAN product evaluations
• Administered Lotus Notes 4.6 for 2000 clients on Windows NT4.0 clustered servers; Solved Lotus Notes and Windows NT server performance and stability issues; Assisted with planning a Notes/Win NT rollout to 700 users; Developed company computer use policies
• Designed and deployed ZenWorks for Servers and ZenWorks for Desktops for thousands of users spread over 25 sites; Upgrade of multiple client organizations to NetWare 5 and GroupWise 5
• Designed, Deployed, and Administered Windows 2000 Active Directory
• Responsible for working with Desktop Support team to ensure proper attention is given to the diverse IT needs of over 700 users and 1000 computers in general business, Engineering, Marketing, and Desktop Publishing applications; Successfully implemented internal customer focused self-managed teams
• Designed and installed infrastructure for an Application Service Provider using Cisco PIX 515 firewall, Cisco 3030 VPN Concentrator, and Cisco VPN Concentrator Client software; Wrote several batch files to automate processes in Windows NT
• Integrated/Packaged software for SMS distribution to over 700 clients, using WISE Install Master 8.x. Created custom scripting solutions and custom developed applications using WISE, WinBatch, and SMS Installer
• Assisted the PC technical staff with troubleshooting and repair of escalating PC hardware, operating systems and application, software and peripherals, Laser Jet inkjet printer’s problems
• Worked as a LAN/WAN Engineer with extensive experience in the design, implementation, Administration and support of Windows NT and Novell networks
• Led and evaluated the performance of four technicians; Planned, guided, and executed team projects and responsibilities

Confidential, Farmington, CT

Network Administrator

Responsibilities:

• Administered a 1300 user Windows NT network; Aiding in migration from Novell NetWare and Windows 3.1 to a Windows NT and Windows 95 environment; Upgraded entire 10Mb switched backbone to 100Mb switched backbone
• Responsible for installation and deployment of two new IIS 4.0/NT4.0 web servers for internal Intranet; Provided second tier support for IIS web servers and company-wide installation of FrontPage 97/98 and other Microsoft Office applications.
• Maintained Novell, Compaq and Dell servers; Installed hardware and software on Microsoft NT 4.0 server, Microsoft Server 2000 and Novell NetWare. Setup/Maintaining an MS Exchange Server; Handled backup for all servers on a daily basis
• Designed and implemented server based user profiles on Windows NT/Windows 95 network; Coordinated with administrator/developer on application placement and centralized administration of security and application access permissions; assisted client in implementing their 100MBPS network; Migrated 1300 Microsoft mail users to Microsoft Exchange 5.5
• Maintained all Data/Telecom connectivity such as T-1 lines utilizing protocols such as TCP/IP and IPX, CISCO router, DSU/CSU, Intelligent Hubs; Administered all hubs, routers, switches, CSU/DSUs, Frame Relay devices, and other LAN/WAN hardware
• SQL Server administration (backup, restore, performance tuning, security admin) Installed and configured Analytic Platform 6.0; Installed and configured SQL Server. Convert numerous MSDBS’s from MS SQL Server 6.5 and 7.0 to MS SQL Server 2000
• Setting up file, print and Exchange servers in a clustered environment, using Microsoft cluster servers, with a Dell SAN solution for storage. Support of 15 remote Server Farms with over 150 Clustered Servers. Act as primary contact in support of clustered print servers and Network printer support of 55 remote locations. Windows 2000 Tier 4 Domains Administrator.
• Experienced in rapid deployment of Windows 2000 Professional at the desktop and laptop level using disk imaging and unattended setup files; Experienced with Windows 2000 Active Directory design and installation and design and deployment of enterprise-wide Group Policies using Active Directory components
• Experienced in logical and physical design of LAN/WAN and global sized networks; Worked extensively with protocols including TCP/IP, IPX/SPX, sub-netting, scopes, and super-scopes, zone transfers and routing tables; Also, DHCP, DNS, Active Directory implemented DNS, WINS, VPN's and dial-up access
• Participated in converting 1300 Confidential ThinkPad and Dell laptops from Windows 3.1 to Windows 95/98; Setup laptops for remote users; Assisted all field offices in reallocations relating to laptop equipment and circuits; Creating user accounts, and group Novell, UNIX and Microsoft Network
• Troubleshot, researched, diagnosed, documented and resolved technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, e-mail, Internet connections and hardware/peripherals

Confidential, East Hartford, CT

Network Analyst

Responsibilities:

• Responsibilities included maintaining 15 Novel 3.12 and Windows NT 4.0 servers. Backup all servers on daily basis; Administered and installed hardware and software on servers and client workstation
• Responsible for Cisco Router configuration and maintenance on over 20 various sites with different Cisco Routers and Synoptic Hubs; Performed routine IOS upgrades to Cisco routers following standard change control process and procedure
• Used various network management tools such as Spectrum and Netcool monitoring tools to insure customer connectivity to the Internet backbone of AS-1; troubleshot Ethernet, T1, T3 and OC-3 connections through Cisco Router interface and CSU/DSU access; Open trouble tickets with Vendors and manage escalation of vendor related network outages
• Specialized in administration, migration and integration of UNIX and Windows NT 4.0 Server networks; Installed and repaired PC’s running various software packages; Completed service tickets and other duties as assigned
• Set up, configure, and administer cluster of Microsoft Windows-based, multi-homed Internet Information Server (IIS) web servers, monitoring load and web activity
• Utilized the LAN systems, process, lookup, and document user complaints and claim information
• Created, maintained, and optimized dozens of installation packages, support scripts, and custom utilities using InstallShield, WinInstall, SMS, WinBatch
• Created an installed manual and guide for Windows NT Primary Domain Compute, Virus Scan procedures for Novell Netware; Provided support for all operating systems, hardware and software issues
• Network Installation - PCs, printers, RJ-45 and plenum cable installation, mapping network drives, NIC installation, troubleshooting; Successfully completed three-station LAN installation that included all related cabling
• Responsible for network administration and troubleshooting, network installations, hardware and software installation, diagnosis and development of solutions; configured all PCs for network connectivity
• Installed network adapters, modems, sound cards, hard drives, SCSI cards, memory, video cards, CD ROM’S, printers, scanners and digital cameras; Configured multiple computers to a network printer
• Maintained wide area links using T3, T1 and fractional T1; Maintained communication servers and modems for dial up access of the network; Installed all operating systems and applications including DOS, Windows and MS Office