SUMMARY

• Information Technology Professional with over thirteen years of experience in a wide variety of business including: Corporate, Educational, Financial, Government, Healthcare, Legal, Manufacturing and Small Business.
• Leader with a can do attitude and excellent verbal communications skills that clients can understand.
• Project Manager for numerous projects and hired as an expert witness on legal cases including E - Discovery.
• Extensive knowledge of large complex network environment including: Microsoft Windows Servers (clustering), Microsoft IIS Web Farms, Microsoft Exchange, Autonomy IDOL Search Engines, Autonomy iManage, 3COM (Switches & Routers), Cisco (ASA, PIX, Switches, & Wireless AP’s), Citrix, Dell EqualLogic SANs, eG Enterprise, ExtraHop, Foundry Load Balancers, HP Servers & Switches, Lefthand Storage Solutions, NetApp Fabric-Attached Storage, VMware and VCOPS.
• Over thirteen years of supporting Compaq, Dell PowerEdge, HP ProLiant and IBM Series Servers (including engineering, building servers, patch management, and hardware support).
• Proficient with Active Directory (2000, 2003, and 2008), Clustering, DNS, DHCP, Distributed File Systems, File Replication Services, Group Policies, Organizational Units, Printing, and Scripting (batch files).
• Engineered and supported Citrix MetaFrame 4, XenApp 4.5, 5 & 6, XenServer 4, 5 & 5.6, XenDesktop 4, 5, 5.5, & 5.6 Citrix Resource Manager, Citrix Edgesight and Citrix Provisioning Server 4.5, 5, 5.6, 6.0, & 6.1.
• Experienced in designing, planning, and implementing Windows Servers (2000, 2003, and 2008), Exchange (2003, 2007, and 2010), Citrix, and VMware products in large enterprise environments.
• Diversified with various software packages including: Aderant Accounting, AD Summation iBlaze,

PROFESSIONAL EXPERIENC

Confidential, Fort Madison, Iowa

Structure Networks

Responsibilities:

• Hired as a Citrix SME Consultant for the engineering and implementation of XEN APP, XEN Desktop and Provisioning Services for a world-wide enterprise environment.
• Deployed XEN APP 6.5, XEN Desktop 5.6 and Provisioning Services 6.1 for over 1200 users on multiple farms world-wide.
• Collaborated closely with network and storage teams around the configuration of NetApp FAS6280.
• Designed and deployed XEN Desktop 5.6, Provisioning Services 6.1, and VMware 5.1 ESXi hosts.
• Constructed documentation for Citrix environments that was delivered to the client.
• Deployed four XEN Desktop and PVS farms for offices in California, New York, London, and Munich.
• Provided consulting services for the Citrix environments including design & engineering, troubleshooting applications, and troubleshooting performance issues within the environments.
• Implemented OpManager 9.0, ExtraHop network monitor, eG Enterprise monitor, Reflex Virtualization Management Center for monitoring Citrix Farms, Windows Servers, VCOPS and VMware hosts.
• Deployed TrendMicro Deep Security 8.0 software for VMware ESXi hosts and Citrix environments.
• Provided advance design and troubleshooting for Cisco USC B200 M3, HP ProLiant DL 580 G7, HP ProLiant DL 585 G7 and HP ProLiant GL 380 G8p.
• Hired as a Citrix Consultant for the deployment of XEN Server 5.6, XEN App 6, XEN Desktop 5, and Provisioning Services.
• Deployed XEN App for 400 users with various applications including Microsoft Office, Lawson ERP, and internal applications.
• Configured XEN Server 5.6 on 21 blade servers that were housed on HP C7000 blade system and booting from SAN configuration.
• Deployed XEN Desktop 5 along with Provisioning Services for 400 users which included 5 VDisk’s.
• Provided consulting support for the Citrix environment including troubleshooting applications and performance issues.
• Constructed documentation for Citrix environment that was delivered to the client.
• Hired as a consultant for various projects which included Windows 7 Desktop rollout, configuring HP C3000 blade system, and Credant Data Encryption rollout.
• Consulting Services provided for various projects as needed.
• Deployed 25 Dell Windows 7 workstations to various users and created various disk images used for future rollouts.
• Created documentation for Windows 7 rollout and instructions for Information Systems staff.
• Configured and deployed HP C3000 blade system with BL480’s for VSphere 5 Disaster Recovery operation.
• Hired as a contractor for the position of Senior Windows Engineer to provide support for projects and daily support issues that would arise.
• Provided Level 3 Support for the Enterprise Environment which included: Windows, Citrix, and VMware with 2,740 Windows Servers, 1,990 VMware Servers, 100 Citrix Servers and NetApp Fabric-Attached Storage devices.
• Instrumental in developing Windows Engineering documents for project roll outs and supporting projects.
• Necessitated plans for Disaster Recovery Project. Including how core business servers replicate and communicate during a Disaster Recovery event.
• Constructed engineering documents for Disaster Recovery Project and tested procedures during mach tests.
• Collaborated with various teams including application, networking, storage and security teams to allow projects to be accomplished on time and accurately.
• Addressed current issues and identify future needs of the client’s infrastructure.
• Worked with Honeywell terminals used for controlling and monitoring plant equipment.
• Hired as a consultant to help clients with Active Directory issues.
• Deployed Symantec Backup System Recovery 2010.
• Deployed IBM Blade Center H chassis along with HS 22 Blade Servers.
• Hired as a consultant to deploy and transfer knowledge to clients about IBM Blade Center & IBM System Director.
• Configured and Deployed IBM System Directory 6.2.
• Setup Cisco Nexus 4001I network switch for Fiber Channel over Ethernet.
• Worked with QLogic Converged Network Adapter for Blade Servers.
• Worked with I.T. Manger to document systems at client data center.
• Hired as a contractor to help with daily support issues and server engineering.
• Resolved issues with 3COM network switches and created documentation for client.
• Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP). Created documentation that would show the impact of a disaster and what would be needed to get the business back in production.
• Created policies that governed email and Internet usage and access control. Installed network appliance application that would monitor Internet usage and control.
• Designed, configured, and troubleshoot Microsoft Windows 2003 Server & applications that were installed on the Server. This included identifying origination needs, budget, and software applications.
• Migrated Novell 3.1 Server to Windows 2003 Server. This included doing a clean install of the server and moving data from one server to the new Windows Server.
• Active Directory Administration: creating objects, users, groups & domain objects.
• Configured Group Policy’s for Servers & PC’s.
• Installed and configured DNS service for Microsoft Windows 2003 Server.
• Configured and setup RAID System on HP Server.
• Configured RICO multifunction copiers to connect with Windows 2003 Servers.
• Software support for PC LAW & Iowa Docs.
• Supported various versions of Windows Operating Systems including Windows 95, 98, 2000 and XP.
• Troubleshoot and maintained third party software from vendors.
• Installed and configured Symantec Anti-Virus Corporate Edition for servers and client PC’s.
• Taught end users software applications including (Microsoft Office 97, PC LAW, & other Case Management Software.
• Was used as an Expert Witness in several legal cases as a consultant.
• E-Discovery consultant for law firm.

Confidential

Created logon scripts for Windows 2003 Server.

Responsibilities:

• Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP). Created documentation that would show the impact of a disaster and what would be needed to get the bank back in production. Meeting with bank president & staff members to find what roles each of these individuals were.
• Engineered reports & worked with project auditors from state and federal regulatory agencies to document systems vulnerabilities and recommending appropriate solutions. Documents included network penetration test and internal scan of local PC’s and Servers to show system vulnerabilities and compliance.
• Worked with bank president to create policies that governed email and Internet usage and access control. Made sure that bank software was up-to-date.
• Designed, configured, and troubleshoot Microsoft Windows 2003 Server & applications that were installed on the server. This included analyzing the bank needs, budget and software applications.
• Worked with Vision Computer System to allow PC’s to communicate with IBM (UNIX). Installing Vision software on PC’s & Windows 2003 Server.
• Installed Windows Terminal Server for Windows 2003 Server. Setup applications to run on Windows Terminal Server 2003. Setup policies so that unauthorized software could not be installed. Configured computer rights so that Terminal Server box would be able to communicate with domain controller.
• Worked with HP Thin Clients and configured them to work with Windows Terminal Server 2003.
• Active Directory administration: creating objects, users, groups & domain objects.
• Configured Group Policy’s for servers & PC’s.
• Installed and configured DNS services for Microsoft Windows 2003 Server.
• Configured and setup RAID System on HP Server.
• Setup and maintained Sonic Wall VPN & firewall appliances.
• Installed network printers on Windows 2003 Server.
• Supported various versions of Windows Operating Systems including Windows 2000 and XP.
• Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP). Created documentation that would show the impact of a disaster and what would be needed to get the business back in production.
• Addressed issues around configurations of new personal computers, servers, network devices, upgrading, and support of information technology equipment.
• Design, configure, and troubleshoot Microsoft Windows 2003 Server & applications that were installed on the Server. This included analyzing the business needs, budget and software applications.
• Active Directory administration: creating objects, users, groups & domain objects.
• Configured Group Policy for servers & PC’s.
• Configured & maintained Exchange 2003 Server. Maintained users accounts on Exchange Server, configured calendars items for users, implemented antivirus program to scan Exchange Server, created e-mail alias’s and forwarding e-mail address to different mailboxes. Used mailbox recovery tool to recover deleted mailboxes. Basic administration roles on Exchange Server 2003.
• Provided hardware & software support for HP, Compaq, Dell, Gateway and PC’s and Servers.
• Installed and configured DNS service for Microsoft Windows 2003 Server.
• Configured and setup RAID System on HP Server.
• Configured Sharp multifunction copiers to connect with Windows 2003 Servers.
• Supported various versions of Windows Operating Systems including Windows 98, 2000 and XP.
• Provided support for office productivity software’s including Microsoft Office and Lotus Notes.
• Installed and configured McAfee Total Protection Antivirus protection for servers and client PC’s.
• Supported Windows XP Operating System which includes questions users have about operation and technical issues with the OS.
• Installed, troubleshoot, and implemented various updates to Operating Systems and hardware related items.
• Installed and configured Symantec Corporate Edition for servers and PC’s.
• Supported questions about Iowa Doc’s software and Case Management software.
• Software support for UNIX based system that allows PC’s to connect to the server.
• Supported various versions of Windows Operating Systems including Windows 98 and XP.
• Provided support for office productivity software’s including Microsoft Office.
• Worked as a contractor for projects that needed to be done in the tri-state area.
• Addressed issues around configurations of new personal computers, servers,
• Network devices, upgrading, and support of information technology equipment.
• Active Directory Administration: creating objects, users, groups & domain objects.
• Provided hardware & software support for HP, Compaq, Dell, IBM and PC’s and Servers.
• Worked with CAT 5E cable that including making patch cable and cable drops.
• Supported various versions of Windows Operating Systems including Windows98, 2000 and XP.
• Provided support for office productivity software’s including Microsoft Office.
• Installed and configured Symantec Anti-Virus Corporate Edition for Servers and client PC’s.
• Used Image programs such as Ghost and Image Cast for image deployment.
• Swapped Cisco Firewalls and Routers.
• Installed Citrix Clients on PC’s & Win Terminals.
• Configured Citrix Clients and settings on Citrix Farms.
• Created policies and procedures governing school district security, email and Internet usage and incident response. This included working with administration of the school and AEA staff that oversees technology assessment.
• Recommend wireless and wired networks for school so that staff members and students could access the school network more efficiently.
• Implemented security procedures for data access and archiving.
• Designed, configured, and troubleshoot Microsoft Windows 2000 Server & applications that were installed on the server in a two domain network group.
• Supported Exchange Server 2000 & IIS. Made sure website that was hosted on IIS Server was running properly, installing security patches, and administrating Exchange Server 2000. Setting users mailbox rights, storage limits and forward e-mail to third party accounts.
• Active Directory administration: creating objects, users, groups & domain objects.
• Configured Group Policy’s for Servers & PC’s.
• Interaction with Microsoft Software Update servers so that local PC’s on the network could receive updates for the operating system.
• Provided hardware & software support for HP, Compaq, Dell, Gateway and PC’s and servers.
• Installed and configured DNS service for Microsoft Windows 2000 Server.
• Configured and setup RAID System on Dell Server.
• Tested and maintained backup recovery media and fault tolerance hardware.
• Configured Mac’s to connect to Windows 2000 Domain & allowed Mac’s to print to network printers.
• Supported staff questions’ regarding Mac’s that included video editing questions and network related questions.
• Worked with CAT 5E cable and fiber cable converters to extended distance of current network.
• Tested LAN equipment on network for problems (network devices, patch cables, etc)
• Supported web interface that allowed staff to use website to maintain attendance and school news items.
• Supported various versions of Windows Operating Systems including Windows 95, 98, 2000 and XP.
• Provided support for office productivity software’s including Microsoft Office.
• Troubleshoot and maintained third party software from venders that included Accelerated Reader & Math programs.
• Provided printer support for HP, Lexmark, & Epson printers including laser and ink jet printers.
• Installed and configured Symantec Anti-Virus Corporate Edition Antivirus protection for servers and client PC’s.
• Addressed various cost saving solutions including new PC’s and the value of having a two domain controller for administration purposes. Implemented system that would allow staff members to share data between two schools and use a backup domain controller for fault tolerance.
• Taught end users software applications including (Microsoft Office 2000)
• Addressed issues around configurations of new personal computers, servers, network devices, upgrading, and support of information technology equipment.
• Provided hardware & software support for Dell, IBM and PC’s.
• Supported various versions of Windows Operating Systems including Windows 95, NT 4.0 Workstation.

Confidential, Iowa

Senior Systems Engineer

Responsibilities:

• Administrator to Microsoft Windows 2003 & 2008 Enterprise Servers, Microsoft Exchange 2003 & 2010 Servers and Microsoft SQL 2005 Server.
• Engineered and supported Citrix farm with Citrix Platinum Edition: XenApp 5.0 & 6 along with XenServer 5.0 & 5.6, XenDesktop 4.0 & 5.0 Desktop Delivery Controller, Resource Manager, Edgesight Server, and Provisioning Server 4.5 & 5.6.
• Supported Barracuda Spam Firewall.
• Implemented two Dell EqualLogic 16 terabyte SAN’s.
• Engineered and supported VMware ESX 3.5 Server and VMotion.
• Configured & deployed Symantec Endpoint 11 Server.
• Supported Mitel IP Phone System.
• Deployed and supported Symantec Veritas Backup Exec 12.5
• Supported over 175 end users with daily questions about software and system related issues.
• Engineered and supported Polycom HDX 7000 HD Series Video Conferencing Unit
• Deployed Symantec Backup Exec System Recovery Server 8.5.
• Supported PenSoft application for Human Resources
• Implemented Aderant Account Software packages.
• Setup applications and servers for remote offices.
• Supported ProSystem FX accounting software.
• Engineered and supported Blackberry Enterprise Server 4.1.
• Supported Summation Litigation Software.
• Involved with notebook rollout firm wide. Standardizing images for departments.
• Deployed and configured SharePoint 3.0 Server.
• Supported Blackberry & Windows Mobile devices.
• Engineered and supported AppAssure Replay 4 for backup deduplication.
• Supported Legiant Timecard Software.
• Worked with IPManager Software.
• Supported ProLaw Accounting Software.
• Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP). Created documentation that would show the impact of a disaster and what would be needed to get the business back in production.

Confidential, Iowa

Network Consultant

Responsibilities:

• Administrator to Windows Server 2003 & 2008 servers.
• Supported clients with software and hardware related issues that would arise on daily basics.
• Deployed various types of Cisco Wireless AP and Cisco PIX 505 & 515E.
• Consultant for local business that provided services to a wide range of business including Government, Financial, Health Care, Legal, and Public Safety.
• Administrator to Microsoft Exchange 2003 & 2007 servers.
• Daily tasks included break fix issues around server hardware and software. Worked extensively with Server 2003 and Server 2008 along with Exchange 2003 and 2008.
• Supported Blackberry Enterprise Servers.
• Setup and supported WatchGuard Firewalls and Wireless Access Points.

Confidential, Iowa

Network Administrator

Responsibilities:

• Administrator to Windows 2000 & 2003 Servers and Microsoft Exchange 2003.
• Designed and supported over 150 servers for new web farm network in data center.
• Supported Windows XP Operating System and various system related issues.
• Engineered and supported projects that involved Microsoft Windows 2003 Servers, IIS and various web applications.
• Provide hardware support for Dell 2900 Series Servers, Super Micro Servers, & HP ProLiant Servers.
• Setup and maintained Cisco 2960 switches.
• Supported Barracuda spam firewall.
• Supported Microsoft CRM 3.0 and answered questions for end users.
• Worked with consulting firm to move web farm to offsite data center for disaster recovery.
• Supported Cisco and HP ProCurve Fiber and Ethernet Switches.
• Proven experience as a Windows System Engineer. This included working with multi system applications, large search engines, and web servers to deliver content to end users.
• Supported server environment at home office which included 120 servers which communicated with web farm environment.
• Proficient at executing disaster recovery plan when flood hit data center and moved web farm to another data center.
• Engineered Autonomy Search Engine Software for web farm.
• Supported Server Iron Load Balancers for web servers.
• Install and supported HP MSA’s, Dell MSA’s, and Lefthand Storage Solutions.
• Worked along the side on internal developers to gather statistics about web site usage.
• Addressed issues with website performance, signups and network traffic.
• Supported Microsoft IIS 6.0 and analyzed system logs using SawMill software.
• Engineered testing environment for quality assurance web farm.
• Setup and supported OpManager software that allowed for monitoring servers & network hardware.
• Installed and configured Symantec Corporate Edition for servers and client PC’s.
• Configured and setup RAID System on HP and Dell Servers.
• Created and maintain system group policy for Microsoft Windows 2003 Server.
• Installed and configured DNS services for Microsoft Windows 2003 Server.
• Worked with data center engineers to solve RF issues in data center.
• Installed and supported Symantec Backup Exec 11.0
• Worked with Quantum LTO backup devices.
• Active Directory administration: creating objects, users, groups & domain objects.
• Created logon scripts for Windows 2000 & 2003 Server.
• Installed and worked with iSCSI software for Microsoft Windows 2003 Server.
• Used Symantec Ghost 11.0 for deployment of system images.
• Configured Group Policy’s for Windows 2000 & 2003 Servers.
• Engineered server racks with servers, network cables, KVM cables and power cables.
• Worked with CAT 5E, CAT 6, Fiber cable.
• Supported GFI Mail Essentials for Exchange Server.
• Hired as a contractor to help local office with overflow of work that consultants had.
• Installed, troubleshoot, and implemented various updates to Operating Systems and hardware related items.
• Provided support for Citrix MetaFrame 4 and software deployment for banking applications.
• Monitored and configured Citrix loading balancing for Citrix MetaFrame Servers.
• Configured and supported Cisco Pix firewalls.
• Audit companies networks and servers for security, patches and vulnerabilities.
• Active Directory administration: creating objects, users, groups & domain objects.
• Configured Group Policy for Servers & PC’s.