SUMMARY:

• Over 30 years diversified IT, customer service, and telecommunications experience.
• Ten - year Air Force career culminating in a supervisory position in Mainframe and PC operations. Served on several migration project teams.
• Over 20 years in Windows, Active Directory, and Exchange Server environments as a senior team member, Team Lead, and Subject Matter Expert (SME).

TECHNICAL SKILLS

Microsoft Windows Server: NT4/2000/2003/2008/2012/2016; Exchange Server 5.5/2000/2003/2007/2010/2013/O365

Microsoft Office 365: (Cloud Computing) Microsoft Exchange, Microsoft SharePoint, Microsoft Communicator/Lync; Microsoft SQL; Microsoft Visio; Microsoft Office/Outlook 97-2016/O365; Skype For Business

Cloud Technology: Microsoft Azure, Amazon Web Services, Google Cloud Platform

Microsoft SMS/SCCM: Microsoft MOM/SCOM; Microsoft Project; Microsoft Visio

Virtual Server Technology: VMWare ESX/ESXi, Windows 2008 Server Hyper-V

SAN Technology: IBM SAN Storage, EMC SAN Storage, EMC RecoverPoint

Backup/Restore Platforms: CommVault, Symantec Backup Exec & NetBackup

Security: Qualys Guard Enterprise, Microsoft Security Patching, Security Methods

Other Applications: NET SatisFAXtion FAX Server; Microsoft Lync Server 2010; Skype 2013 Communication Server; Symantec Brightmail; Symantec Messaging Gateway (SMG) ClearSwift Secure Email Gateway; Symantec Mail Security, System Center Operations Manager (SCOM) 2007 R2; Quest

PROFESSIONAL EXPERIENCE:

Senior Microsoft Exchange

Confidential, Washington, DC

Responsibilities:

• Architect, facilitate and propose design and review of new systems and process improvements.
• Perform Exchange 2010, 2013 and Active Directory system installation, configuration and management.
• Build/Install, Engineer, and Administer Exchange 2010 and 2013 on Windows Server 2008 R2 and Windows Server 2012 R2.
• Ensure servers are FISMA compliant with all security and software hardening recommendations and mandates.
• Use/Administer Qualys Security Scanning Tools to scan and patch any security or patch discrepancies identified by scans to ensure security compliance and hardening of servers according to FISMA standards.
• Complete annual security training for various security components for the Network, Windows Desktops, and Server security practices.
• Involved in the architecture, setup, and configuration of the Exchange 2010/2013 on premises environment to Office 365 off premises.
• Administer several Messaging Hygiene Devices in a three tier level of protection from viruses, phishing, malware emails, etc.: Symantec Messaging Gateway, Clearswift, and Symantec Mail Security.
• Troubleshoot and resolve hardware and software problems.
• Monitor system performance and recommend enhancements.
• Develop and implement policies, procedures, and technologies.
• Perform complex tier 3 troubleshooting and support for Microsoft Operating Systems, IIS, Microsoft Exchange Server, Microsoft Exchange 2010 Database Availability Group (DAG) High Availability services and replication, Mail Routing and retrieval, DNS, and non-Microsoft messaging solutions for email migrations.
• Setup duplicate Disaster Recovery Exchange 2010 site in another Data Center and setup and manage servers, DAGs and replication, replication network, databases, etc.
• Perform Disaster Recovery exercise for Exchange failing over databases to alternate disaster recovery site/data center and running Exchange out of DR site and failing back after disaster recovery exercise is over.
• Install patches, service packs, and update roll-ups on Exchange 2010 servers after testing in virtual Lab environment.
• Maintain virtual Exchange test lab environment and perform testing on any patches or upgrades prior to deploying in production environment.
• Evaluate and test new messaging products, service packs and hot fixes. Manage the implementation of infrastructure upgrades to improve ability, efficiency and effectiveness of customer server support.

Senior Windows / Active Directory Administrator

Confidential, Silver Spring, MD

Responsibilities:

• Provide technical and administrative support to resolve FDA customer support issues which include service requests related to the Active Directory environment, File Server, File Share, and User account administration.
• Implement/Deploy new Windows 2003/2008/2008 R2 physical and virtual servers.
• Ensure all related service requests/tickets are either processed or transferred to the appropriate group by determining if an issue is server or client related.
• Create/Modify existing Technical FAQ’s and SOPs for IT Support staff (documentation).
• Perform backup and restore and manage media for Symantec Netbackup environment.
• Track, resolve, record, and notify end users on status of requests and incidents/tickets.
• Perform monthly maintenance / patch updates to FDA servers.
• Administer and maintain Windows servers.
• Perform on-call duty on a rotational basis.
• Investigate and resolve NETIQ and VMware server alerts.
• Create/Modify Domain GPO’s
• Use ADSI Edit, Active Directory Users and Computers, DNS, DHCP, Powershell, and other admin tools to administer the Active Directory Domain, Organizational Units (OU’s), GPO’s, Groups, and Users, etc.
• Administer and upgrade Domain Controllers to Windows Server 2008 R2 Enterprise.
• Install and configure VMware ESXi / vSphere 5.0/5.1 Hosts and VMs/Servers.
• Work on the design and build out of Windows Server 2008 Domain Controllers and Global Catalog Servers (GCs) and corresponding Exchange 2007 clustered environment.
• Use Quest Migration Tools to migrate user accounts and mailboxes from other Forests/Domains while replicating the mailboxes and synching the passwords between the old and new environments to enable users to logon to the new domain and email with the same username and password allowing a transparent migration user experience.
• Sync mail between old environments and new using Quest Migration Manager (QMM) Tool so that when the user logs in to the new environment, they have all of their old mail and new mail and can continue working with minimal disruption.
• Work with/configure Threat Management Gateway (TMG) 2010, the replacement for ISA server.
• Design and build Windows 2008 and Exchange 2007 Enterprise Clustered servers.
• Planning for migration to Exchange 2010 and disaster recovery solution using the Microsoft Exchange Server 2010 high availability features of the Database Availability Groups (DAGS) which allows replication to multiple databases across up to sixteen servers within a DAG.
• Familiar with and trained in the multiple enhancements and changes in Exchange Server 2010.
• Familiar with Quest Migration Manager (QMM) and setting up calendar and mailbox synchs between old and new Exchange Servers and scheduling mailbox switches.
• Work with EMC SAN storage for Exchange mailbox clusters on Windows 2008 and Windows 2008 R2 servers.

Senior Windows Systems Engineer

Confidential, Annapolis, MD

Responsibilities:

• Working for IBM on a BP contract, provide daily support for 100,000 plus Exchange 2003 user environment spanning the globe in primarily an HP/Compaq environment. The majority of the servers are Exchange 2003 four node high availability clusters.
• Using Citrix and RDP tools, administer servers remotely all over the world.
• Take escalations from support team in India.
• Create documents and procedures for daily operations and maintenance activities.
• Proactively monitor servers and event logs for any inconsistencies.
• Monitor MOM alerts for Exchange Server message queues, database and log file drive space, CPU and memory, and take corrective action as necessary to resolve any issues.
• On call 24/7 for escalations.
• Work remotely to administer servers in multiple global locations using Citrix client, RDP, and integrated Lights Out (iLO) card technology.
• Monitor database drive space and white space in databases and clear up white space as needed by running offline defrags or creating new databases, moving mailboxes to new database, and deleting old database - the preferred method of the client to minimize user downtime.
• Perform day to day administration of Windows servers.
• Review Exchange servers system drives periodically and clear out IIS logs.
• Perform Exchange restores and exmerges as needed. Perform quarterly critical security patches.
• Manage Active Directory Structure, OU’s, users, groups, and permissions to OU’s and file shares.
• Support Symantec Message Labs and Enterprise Vault E-mail Archival.
• Use Lotus Notes E-mail and Sametime Connect to communicate with colleagues.

Senior Enterprise Windows and Exchange

Confidential, Alexandria, VA

Responsibilities:

• Hold senior technical position on the Windows Server Team, Subject Matter Expert (SME), providing Windows Active Directory and Exchange Support for the Department of Commerce (DOC) and USPTO.
• Work with IBM Blade Servers and IBM Blade Center Management Module.
• Work with Dell Blade Servers.
• Manage and administer the Dept of Commerce (DOC) Exchange 2007 and Windows 2003 64 bit 2000 user and the USPTO Exchange 2003/2007 10,000 user / 15,000 mailboxes in a mixed Windows NT, 2000, 2003, and 2008 32 and 64 bit server environment.
• MS Exchange Team Lead providing expertise in the support of two distinct Exchange 2003/2007 enterprise environments and migration of Exchange 2003 to Exchange 2007.
• Proactively monitor and review event logs daily for all DOC and USPTO Exchange Servers and Domain Controllers taking corrective action as necessary.
• Manage Veritas Netbackup 5.x and 6.x Enterprise backups and perform restores.
• Install and administer IIS 5.0/6.0 for web services/servers as required.
• Administer Windows 2000/2003/2008 Servers and Clusters.
• Manage, Administer, and Configure Tumbleweed/Axway Enterprise SMTP Email Gateway and Firewall, SPAM, and Virus application as well as Trend Micro Scan Mail for Exchange 2003/2007.
• Administration, Configuration, and Troubleshooting of RIM BlackBerry 4.x with SQL Server and ISA server with Outlook Web Access (OWA).
• Proactively monitor NetIQ server alerts and respond accordingly.
• Open and Manage escalated tickets in Remedy Trouble Ticket System.
• Document procedures with screen shots.
• Create MS Project timelines and Visio diagrams of current and planned infrastructures.
• Familiarity with IBM Rational ClearCase and ClearQuest software change and configuration management tools.
• Prior experience administering other configuration management and software version control tools.
• ITIL training and certification.
• DOC OPM Public Trust Clearance.

Sr. System Engineer

Confidential, Washington, DC

Responsibilities:

• Provide a wide range of IT Services.
• Administer PVCS Tracker and Version Manager Configuration Management and software version control applications and server.
• Lead Exchange 2003 Admin. Exchange lead experience since 1997 for Exchange 5.0 through 2003.
• Lead Symantec Netbackup Admin. Lead System Management Server (SMS) Admin. Administer Blackberry Server.
• Configure & Troubleshoot Blackberry Devices.
• Install and Manage VMWare ESX Virtual Servers on IBM Clustered servers with required Operating System (OS) using VMWare Virtual Center.
• Setup/Configure IBM San Storage LUNS using GUI Interface and present storage to applicable servers and applications such as IBM ESX Servers and VMWare.
• Work with Dell Blade Servers.
• Install and manage Physical Servers with required OS (Windows Server 2000 and 2003). Use SMS 2003 to manage collections and push software and patches.
• LAN team lead for Office 2003 SMS push.
• Create packages for SMS pushes to desktops and servers.
• Test and push monthly MS patches with SMS.
• Setup Active Directory Group Policies with transform files to deliver software packages to workstations.
• Administer Exchange System, mail stores, mailboxes, and queues.
• Perform restores using Veritas Netbackup 5.1.
• Manage tapes for backups, i.e., recycling, loading in tape library, and sending off-site to Iron Mountain.
• Create Netbackup policies for backup of servers.
• LAN Project Manager, tester, and implementer for MS Office 2003 and Symantec Antivirus 10.1, Symantec System Center and Symantec Quarantine and Reporting Center.
• Work with help desk personnel to resolve escalated issues.
• Coordinate with LAN Team colleagues on all projects and issues that arise.
• Coordinate with US Mint personnel on all projects keeping them informed of project status.
• Create and update project plans for all newly assigned projects and make available to all project team members.
• Provide project status updates to Mint personnel accordingly in scheduled project meetings.
• Attend weekly Change Control Board (CCB) and Change Review Board (CRB) meetings for upgrades and new products.
• Create design documents using Microsoft Visio and project plans using Microsoft Project.
• Administer GFI Mail Essentials and Mail Security spam and virus application.
• OPM Public Trust Cleared.

System Engineer

Confidential, Washington, DC

Responsibilities:

• Primary Windows 2000/2003 Active Directory and MS Exchange 2003 System Administer/Engineer in a 2000 plus Windows 2000/2003 Server environment.
• Primary point of contact (POC) for all Exchange issues and taking corrective action.
• Manage approximately 15 HP/Compaq Exchange Servers including 2 front end servers using Remote Desktop and Administrative tools.
• Rack and Install Windows 2000/2003 HP/Compaq Servers and 3rd party applications working with a team of engineers.
• Work with HP Blade Servers.
• Take escalations from Tier 1/2/3 Help Desk and Technical Support Staff as well as Regional Senior Technical Analysts.
• Create/Configure all accounts and mailboxes for organization.
• Administer and design Exchange 2000 Public Folders and Active Directory Containers to organizational structure and requirements.
• Administer Blackberry users using Blackberry MMC on Blackberry Server.
• Create and Administer all active directory accounts, Exchange mailboxes, and Public Folders.
• As the resident Outlook 97-2002 and OWA expert, take escalations from the Help Desk and Senior Technical Analysts (Tier 1/2/3).
• Member of the Project Migration teams for Windows 98 to Windows XP, Novell and Windows NT to Windows 2000, Exchange 5.5 to Exchange 2000, and Mac OS9 to OSX (Integration into Active Directory) & Exchange/Active Directory 2000 to 2003.
• Served as Project Manager and Researcher for KVS Enterprise Vault Archival E-mail System from conception to completion, going through all of the project management phases, and keeping the project within budgetary constraints.
• Administer and provide support to 5000 Exchange users utilizing MS Exchange 5.5 Administrator and User Manager Tools.
• Activate employees as Full or Calendar Only users.
• Troubleshoot Exchange users connectivity issues and problems w/ MS Outlook.
• Provide second level support for Exchange and Outlook 97/98.
• Provide second level support for Exchange Helpdesk Mailbox.
• Chosen as a member of the Exchange Migration Team, assisted in migrating department personnel to MS Exchange and Outlook.
• Conduct daily Exchange Migration bridge/conference call migrating MCI WorldCom employees from other mail systems to MS Exchange.
• During these calls, activate users real-time utilizing MS Exchange Administrator while walking them through setting up their Outlook Exchange Profile to allow them access to their mail and/or calendars.
• Advise users on various features in MS Outlook, i.e., setting up personal folders, accessing other Exchange users’ Calendars, Inbox Assistance, Out-Of-Office Assistant, Rules Wizard, Rich Text, and other options.
• Proactively monitor Exchange Servers using HP OpenView.