SUMMARY

• Experienced Information Technology Professional wif solid background, combining in - depth troubleshooting and vast, continuously growing array of technical skills wif exceptional, highly regarded communicative talents. Versatile and dedicated technical lead always eager to perform tasks of all levels of complexity from desktop to data center.
• Trusted liaison and project manager who works closely wif all levels of personnel from C-level executives to entire departments. Welcome addition to any management team; ready, willing, and able to function in any role necessary, ensuring project success and on-time integration and delivery.

TECHNICAL SKILLS

Server / Network Administration: Windows Server (2008/2012/2016), Active Directory, Citrix Presentation/XenApp, VMware vSphere, MS and Oracle SQL, Novell NDS, WSUS, SCCM, Group Policy Management, FlashPanel Cloud Management, DNS, IIS

Messaging: Google Apps, Microsoft Exchange, Blackberry Enterprise Server, Office Communications Server

Collaboration / Tracking: MS SharePoint, Globalscape EFT, IssueTrak, Kiwi Syslog, Atlassian JIRA, Zendesk, Lotus Notes, Xymon Hobbit, Spiceworks, Splunk

Security / Protection: TrendMicro, Postini, ManageEngine Password Manager Pro, McAfee, Symantec Antivirus

Backup / Recovery: NetBackup, ARCserve, PureDisk, BackupExec, Exmerge, CommVault, NetApp SnapManager for Exchange

Relevant Skills: Application Testing/Deployment, Internal Audit, Project Management, Technical Writing, User Tutorial, Technical Advocate/Interpreter, Detailed Troubleshooting

PROFESSIONAL EXPERIENCE

Confidential, Uniondale, NY

Senior Systems Administrator

Responsibilities:

• Worked wif external auditors for the annual SOC 1 audit for SSAE 16 and 18, managing and serving as liaison wif internal control owners to guarantee zero exceptions, coordinating and providing documentation in a timely manner, reviewing/editing report draft.
• Prepared audit-related security documentation and policies for periodic management review.
• Reviewed incoming job tickets to ensure that requested tasks fall into the scope of service, had been properly triaged on the Support end, and adhered to audit controls.
• Managed user accounts and permissions in Active Directory, employing PowerShell scripts for bulk tasks.
• Deployed virtual servers for new client onboarding and upgrade migrations.
• Maintained Citrix farms for external clients and internal sales teams, publishing apps, controlling access, troubleshooting connection and session issues.
• Implemented, deployed dbcSMARTsoft/Agtech, Endur/Findur, and RightAngle applications, working wif Support and Release teams to ensure compliance wif audit controls governing change management in Development, User Acceptance Testing, and Production environments.
• Managed and maintained MS and Oracle SQL databases, deploying scripts, backup/restores for testing, cloning and end-of-period archives.
• Reviewed and monitored servers and volumes for availability, proper space allocation and performance as well as analyzed system logs to maintain stability and investigate issues for root cause analysis.
• Documented day-to-day administrative and troubleshooting procedures in a runbook for team knowledge sharing.
• Created and maintained repository of systems configurations and client maintenance windows, based on frequent review of hosting service agreements and amendments, for the admin team to better coordinate maintenance projects requiring downtime as well as ensure that servers are on par wif contracted specifications.
• Created detailed user-friendly DIY instructions for Support to share wif Client users, reducing the number of job requests.

Confidential, Parsippany, NJ

Windows Server Administrator

Responsibilities:

• Coordinated maintenance windows wif application managers for servers in test, developmental, quality assurance, and production environments.
• Manually deployed service packs and critical updates on Windows servers not receiving patches from assigned System Center Configuration manager (SCCM) distribution points.
• Performed daily reviews and updates of patching schedule for high-priority Card Data Entry (CDE) servers based on monthly SCCM reports.
• Creating basic PowerShell script to halp pinpoint security vulnerabilities by identifying CDE servers not restricted from local remote desktop access.
• Identifying servers that were not properly receiving patches due to missing, corrupt or obsolete SCCM clients.
• Improved productivity through deployment of newer, more stable servers wif higher capacity storage for offices the USA, UK, Asia/Pacific, and Europe.
• Bolstered security wif server, hardening tasks for OS, SNMP, SQL, and IIS services.
• Analyzed documentation for EUP migration and deployment, pinpointing discrepancies and working collaboratively wif project manager, offering suggestions for efficiency and expediency.

Confidential, New York, NY

Senior Systems Engineer

Responsibilities:

• Technical lead for user and systems administration, working wif Human Resources (HR) in orientating new employees and guests (interns, temps, consultants) wif new mailbox accounts and ensuring seamless onboarding and proper access to network shares and resources.
• Formulated wif HR a standard policy wif options for shutting down network accounts, files and mailboxes for terminated employees to ensure zero impact on departmental workflow.
• Performed routine activity checks for guest accounts to find long intervals of no login activity, which involved liaising wif managers and supervisor to confirm status.
• Worked closely wif HR during investigations of potential misuse of company email system as well as sensitive termination procedures, securing overall integrity of corporate messaging.
• Migrated company from Microsoft Exchange to Google Apps mail, saving on overhead and data center resources.
• Created and maintained, for annual financial audit, documentation on systems administration and standard operating procedures regarding access control and security.
• Configured, built, implemented, administered test and production Windows 2008 servers in VMware environment for Managing Automation product launch.
• Administered and maintained JIRA / Confluence, leading to more efficient tracking of all IT projects and initiatives as well as providing management wif more accurate reporting of productivity.
• Built and configured new Splunk server to augment and relieve the data burden of the original leading to more efficient network systems tracking and reporting.
• Assisted in creating and deploying Citrix farm, conducting one-on-one tutoring sessions wif users, contributing to enhanced remote access and lowering disaster recovery costs. Later assigned lead administrator role for Citrix farm, troubleshooting and applying updates as needed.
• Designed and maintained Active Directory OU structure based on company hierarchy, allowing for more efficient user administration and group policy implementation.
• Streamlined Active Directory by migrating acquired domains and forests into primary and demoting legacy domain controllers and sites, allowing for faster, more efficient replication and performance.
• Transferred FSMO roles from Windows 2003 to 2008 servers, in order to upgrade Active Directory environment to native mode and access more efficient features.
• Instituted and designed enterprise conference room scheduling system, allowing users to book meetings instead of executive assistants. Hosted demos, showing how to incorporate product wif Outlook calendar.
• Advocated for and negotiated on behalf of managers and executives wif individual phone service providers, acquiring most optimal data plan for using Goodlink and Blackberry.
• Designed and documented operational procedures and user-friendly instructional manuals.
• Consulted wif management and team leaders on group needs during ISP rollover planning process, ensuring low-impact transition.
• Contributed “tech tips” articles to company newsletter.