TECHNICAL SKILLS

Hardware: Cisco Routers (2500, 2600, 2800, 3560, 3600, 4000, 4500, 5200, 7000, 7200, 7500, &12000 Series), Marconi ASX - 1000, Enterasys 6000, Bay Routers, Motorola Routers, Cisco Catalyst Switches (2960, 3550, 3745, 3750, 5000, 5500, 6509, 6513 Series), Nortel, Stratacom IPX / IGX, KG-84, TigerStack Hubs, Xyplex Terminal Servers, Xylan Switches, Ascend Routers, Modems of various Generations, Visual ASE, F5 1500 & 1600 Series Load Balancers, and VM Ware Servers, Riverbed Steelhead, Cisco WAAS, ACI, Cisco Nexus 1000V, 2248, 5548, 6001, 6004, 7010, 9372, and 9396 Series.

Network Security: PIX 515E, Cisco ACS Server, Cisco VPN Concentrator 3000 Series, Site-to-Site VPN, ISAKMP, IPSec, Cisco ASDM, Cisco ASA 5505, 5510, 5520, 5550, Cisco FWSM, Sourcefire IDS/IPS, Cisco MARS, Radius, TACACS, RSA, Sourcefire, FireSight

Transport Types and LAN Technologies: DS1, DS3, BRI, PRI, NMLI (Ethernet 802.3 and Token Ring), Frame Relay, ATM, ISDN, ADSL, Gigabit Ethernet, Ten Gigabit Ethernet OC-3, OC-12, OC-48, MIS, AVPN, PNT, OPTEWAN, OPTEMAN, Metro Ethernet / EPLS WAN, QoS, Wireless

Protocols: IP, IPX, RIP, RIP2, IGRP, EIGRP, OSPF, IS-IS, BGP, BGP4, MPLS, MPLS VPN, QoS

Network Management Tools: HP Openview, Cisco Works, Cisco View, Site Manager, Netsys, Remedy, HP RAMS, Cisco IPSLA, NetIQ, AppManager, Wireshark, Network Node Manager, Ethereal, OPNET, Riverbed Cascade, Riverbed Shark, Riverbed Pilot, Solarwinds Orion, EnterNet Suite

Operating Systems: Windows NT 4.0, Windows 2000, Windows XP, Windows 2003 Server, Windows 7, Windows 2010, Novell 4.0, Unix / Sun Solaris 2.5 and 8.0

IP Telephony: Cisco Call Manager 8.51, 9.12, 10.X, UCCX, UCS, VoIP, Unity, Voice Gateways, SS7, SIP, TDM, TTP, MGCP, H.323, TR08, TR303, SRST, Dial Peer Configuration, VoIP Troubleshooting

Project Management Tools: MS Project, MS Access, MS PowerPoint, MS Excel, Status Reports, Vendor and Contract Negotiating, Soft Skills, Team Management, Outstanding Communicator, MS Visio

Wireless Networking: Cisco Sector Antennas, Cisco 1522, Cisco 3560 PoE (12-port) Cisco 3750, Cisco 1310, Cisco 1142, Cisco NAC, Cisco Wireless LAN Controllers, Cisco WiSM, Cisco WCS, Wireless Location Appliance, Cisco Secure ACS Server, 802.1X, LWAPP, WPA2, PSK, TKIP, EAP-TLS and Site Surveys, APs, Bridges, 802.11, 802.15.4

PROFESSIONAL EXPERIENCE

Confidential - Tucker, GA

Senior Network & Security Engineer III

Responsibilities:

• Installed Telecom equipment in accordance with communications plans, designs, and procedures.
• Monitored operations of systems performance, and responded to failures and performance degradations.
• Ensured that all enterprise and industry standards were complied with at all times.
• Troubleshot enterprise network routing issues with EIGRP, BGP, and MPLS.
• Worked with customers to correct provisioning issues on new and pre - existing circuits.
• Worked with customers to resolve routing, switching, and firewall issues on worldwide network.
• Tracked and responded to trouble tickets through the use of Remedy ticketing system.
• Implemented Load Balancing (iRules) and WAN Optimization Solutions utilizing F5 & Riverbed
• Worked with Cisco Nexus platform, Cisco ASA5550, and Sourcefire.
• Worked with local Telecom vendor to resolve network outages in a timely manner.
• Created and Implemented enterprise network designs / security solutions.
• Utilized EnterNet Suite and Solarwinds as Network Management platforms to identify network issues.
• Performed firewall implementation, configuration, maintenance, and support for all Confidential networks.
• Investigated and resolved all firewall and network security based violations and notifications.

Confidential - Atlanta, GA

Manager - Enterprise Service Activations

Responsibilities:

• Managing both voice and data network implementations and activations (MPLS and SIP)
• Skilled in the operation of Windows applications (Visio, Word, Excel, Power Point, etc.)
• Extensive experience with Cisco IOS
• Performed as a “Technical Manager” being hands on with every technical aspect of Engineering.
• Production, Internet services, ASP, CLEC, ILEC, or DLEC
• Implementation of IP routing protocols (OSPF, BGP, RIP etc.) and IP QoS implementation
• Implementation of VLANs, 802.1Q tagging, Virtual Routing and Forwarding (VRF), and IPv6
• Configuring MPLS VPNs including troubleshooting Remote-Dial PPTP, SSL, and IPsec
• Implementing IPv4 addressing and subnetting
• Implementing policy-based routing
• Implemented advanced LAN configuration including firewalls, switching, dynamic routing, & ACLs
• Implementation of SIP, ISDN Q.931, and ISDN Q.921 protocols as well as VPM signaling
• Analyzed and troubleshot various call flows
• Provisioned customers on a BroadSoft platform (preferred)
• Configured virtual/physical servers and server-related applications (SQL, Oracle QuickBooks, etc.) (preferred)
• Managed a group of 7 Senior Engineers

Confidential - Norcross, GA

Senior Communications Engineer

Responsibilities:

• Engineering, configuration, installation, maintenance, and upgrade of IP telephony, voicemail/unified messaging platforms, and other telephony applications.
• Managed the day-to-day operations and support of telecommunications systems, network, and applications.
• Performed complex tasks related to systems and network operations, installations and maintenance for local, off-site, and remote locations.
• Served as Subject Matter Expert and Technical Lead on a functional basis for major projects and resolution of problems including data, voice, and video and implentation of Cisco WAAS.
• Worked on problems of diverse scopes where analysis of situation requires evaluation and judgment.
• Provided technical leadership to team members.
• Provided leading edge design practices for next generation data centers including Cisco UCS and Nexus.
• Enterprise network monitoring tools including Solarwinds Orion, Riverbed, and OPNET.
• Displayed the ability to troubleshoot infrastructure faults and failures at host and enterprise levels.
• Displayed the ability to identify, define, and analyze technical requirements to meet customer needs.
• Displayed the ability to perform planning & project management for network infrastructure aspects of capital projects.
• Displayed the ability to instruct and manage technical vendors.
• Performed Multi-site IP Telephony migration.
• Displayed excellent communication & interpersonal skills.
• Technical Lead for all Wireless Networking initiatives (Design, Implementation, and support)
• Showed the proven ability to work effectively and efficiently with limited to no supervision.
• Technical Lead for all Video Networking initiatives (Design, Implementation, and support)
• Excellent collaboration of soft and technical skills.

Confidential - Duluth, GA

Senior Network Engineer

Responsibilities:

• I was responsible for the day-to-day support and management of their global network.
• I was the technical lead for several major projects at Confidential .
• One project consisted of a global deployment of Riverbed Steelhead appliances throughout the Confidential network to provide robust WAN optimization and customization.
• I deployed Riverbed Steelhead 1050, 2050, and 5050 appliances in their environment.
• I also performed a mass fiber redundancy project between multiple 3750 switch stacks to a dual Cisco 6509 core running VSS.
• I performed the project planning, BOM Request, implementation, and configuration of the entire project.
• I also performed other related duties pertaining to network security and wireless networking.

Confidential

VoIP Network Engineer/ Senior Network Engineer

Responsibilities:

• Provided daily Network Management of Confidential 's Global Voice and Data Network
• Reviewed all Network Architecture to support data and voice network traffic
• Developed a Network readiness checklist for VoIP
• Ensured network configured to best practice specifications for VoIP Operational Processes
• Provided guidance and best practices around VoIP troubleshooting
• Provided training/knowledge transfer to Level I, II and III Network/Voice Services personnel
• Reviewed and signed-off on installed VoIP tool sets
• Reviewed and provided guidance on all network Alarm settings and thresholds
• Provided Root Cause Analysis for all data and voice related network issues
• Provided Daily and Weekly Performance Monitoring and Assessments
• Used Network Management Tools to support Network Environment; HP Network Node Manager, Cisco IPSLA, NetIQ, Vivanet, AppManager, Wireshark, etc.
• Reviewed syslogs and troubleshot Network Environment resolving all erroneous activity
• Wrote layer 2 and 3 configurations for Core, Distribution, and ITMZ Routers/Switches
• Supported 6100 user PBX Migration going from Siemens Hicom PBX to Siemens Openscape IP PBX
• Designed NetIQ Probe Deployment and Created Test Plan for NetIQ Voice Assessments
• Hands on experience with Cisco 6500 Series, Cisco 4500 Series, Cisco 3700 Series, and Cisco 2800 Series and Nortel Switches of various generations.
• Was the escalation point for all major Voice and Data Network related issues
• Provided documentation for Voice and Data Network (MS Visio, MS Excel, MS PowerPoint, etc)

Confidential

Data Center Engineer /Cisco Wireless Design Engineer

Responsibilities:

• Data Center Buildout; Rack Layouts; Connectivity Matrix; Distributed Power; etc.
• Hands on Router, Switch, Wireless, Network Security Configuration, Network Architecture, Design, and Implementation
• Hands on experience configuring and installing network security devices. Training on Cisco MARS.
• Technical writing; router/switch configurations; Visio diagrams, status reports
• Supported current (legacy) environment while building out new network design
• Wireless architecture, design, and implementation
• Network Management of all network devices
• Network Troubleshooting and Trend Analysis
• Change Management; Capacity Planning and Management
• Network Test Engineer - Performed various proof of concepts
• Used Soft Skills / Consultative skills to manage relationship with the client

Confidential, Atlanta, GA

Sr. Network Consultant /Data Center Implementation /Support Engineer

Responsibilities:

• Network design, build-out, implementation, and Staff Augmentation
• Responsible for writing, creating, editing, and delivering all project related documentation and reports
• Node Configurations, Router Configurations, Switch Configurations, Visio Diagrams, Connectivity Matrix, etc.
• Performed Data Center Implementation/Support related duties
• Management of Vendors and all outsourced services
• Ensured that Contractual and Service Level Agreements (SLAs) with the client were met.
• Ensured that all technical or business constraints were identified and resolved
• Technical Lead and confirmed the technical content of the project.
• Managed project using MS Project, MS Access, MS PowerPoint, MS Excel, Status Reports
• Capacity Planning and Management
• Performed maintenance, troubleshooting, and support of GCS 6500 Chassis Network Core.
• Project Overview: Data Center Implementation and Support; Core consisted of 4 6500 chassis, two 6509s that acted as the distribution core and two 6513s that acted as the services core. All communication closets, remote connections were terminated on the 6509s. The 6509s are running HSRP for failover. The two 6513s terminate all server connectivity with 3750 stackable switches dual homed back to both 6513s. Implemented ASA firewalls to protect the internet edge and FWSM firewalls on the 6513 chassis. The 6513s are running HSRP as well for failover. All remote connections consist of Metro-E (from AT & T) and direct fiber connectivity for all remote sites. Performed network maintenance & troubleshooting for these sites as well. Ran OSPF as the main routing protocol and using EIGRP for the remote sites. We then re-distribute EIGRP into OSPF. Used BGP/MPLS as an Exterior Gateway Protocol.

Confidential, Atlanta, GA

Senior Staff Network Administrator / Data Center Support

Responsibilities:

• Monitoring, analysis, troubleshooting support for production, enterprise, and global network
• Provide LAN/WAN operational support for large international and domestic 24/7 network
• Created statistical reports on network performance, utilization of network circuits, equipment
• Tuning, maintenance and monitoring of routers, switches and firewalls
• Build configurations as needed or by request from engineering and architecture group.
• Coordination, implementation and verification of Network Change Controls.
• Administration of Network tools such as Network Node Manager, HPOV, and Cisco Works.
• Proactive analysis of Network infrastructure and suggestions for engineering enhancements.
• Vendor support and escalation of events with vendors.
• Responsible for writing, creating, editing, delivering all project related documentation to the client, including Node Configurations, Router / Switch Configurations, Visio Diagrams, etc
• Capacity Planning and Management
• Hands on experience with Cisco 6500 Series, 7200 Series, and 3750 Series Network Devices
• Hands on experience with EIGRP as an IGP; BGP as an EGP.
• Performed IOS Upgrades for new network devices being implemented to the network infrastructure.
• Performed troubleshooting, fault isolation, and root cause analysis.
• Performed Data Center Implementation and Support related duties

Confidential

Senior Engineer

Responsibilities:

• Worked with Fortune 500 clients from presales engineering to postproduction support phase
• Designed, implemented, troubleshot and documented end-to-end connectivity for clients
• Planned, designed, integrated 2 separate data center/network environments (OSPF/EIGRP)
• Data Center migration and integration in NCO's acquisition of a competitor.
• Created, implemented new procedures for implementation of NCO Site-to-Site VPN Solution
• Managed EIGRP network composed of 7200VXRs, 3600s, 2800s, 2600s, 3725s, PIX firewalls, VPN concentrator, 6500s hub and spoke, partial mesh, point to point canalized T1’s & frame with centralized PRI and BRI backup for 180 remote locations, 125 site-to-site VPNs and 75 client connections
• Experience with designing, implementing DMZ and secured architecture for host systems.
• Experience with VPNs - site to site - client VPN - firewall to firewall - router to router
• Setup vendor access using client VPN software and restricted groups in ACS permitting access to only the required systems
• Frequent interaction with TELCOs on circuit orders, discos and turn ups of fractional Ts, frame relay and DS3s.
• Manage between 20 – 30 projects/clients on a regular basis.
• Creation of purchase orders and business and technical justifications
• Perform fault isolation, WAN and Firewall support on a daily basis
• Ensured that all technical or business constraints were identified and resolved
• Technical Lead and confirmed the technical content of the project.
• Managed project using MS Project, MS Access, MS PowerPoint, MS Excel, Status Reports