SUMMARY

• Extensive experience with Windows Enterprise implementation, which involves designing, planning, and configuring a large scale Network environment whose ultimate goals were High Availability (HA) and Disaster Recovery (DR) solutions which stood up to teh requirements of a 24/7 operation.
• Experience configuring and setting up servers and configuring Active Directory and primary domain controllers. Experience setting up and administering users and computer rights in AD and setting up GPO. Extensive network administrative skills involving multiple operating systems (Windows 2000, 2003, XP, Windows 7, Windows Server 2008 R2, Windows Server 2012, and various Unix - like operating systems), coupled with installing, configuring, and supporting Enterprise network servers and various wintel-based applications.
• Outstanding background in teh troubleshooting of remote hardware and software using various remote access tools/applications
• Experience working with VBScripting tools for mass migration with MS Exchange and with managing email accounts.
• SQL Server Management Studio (SSMS) and MS SQL Express
• Multiple years’ experience working with TCP/IP networking; scripting with VBScript and PowerShell
• Experience in systems and/or network administration running windows servers with IIS
• Experienced with deploying security updates using SCCM and WSUS
• Experienced working with supporting Lotus Notes messaging solution.
• Experienced working with and supporting Microsoft Office SharePoint Server (MOSS) which enabled users to create "SharePoint Portals" that include shared workspaces, applications and other documents accessible through a Web browser. This also involved administration of both these mail/application servers with "hands-on", 2nd & 3rd Level experience.
• Extensive knowledge and qualifications at supporting and maintaining large network environment with varied protocols (DNS, TCPIP, LDAP, DHCP, FTP (FTPs & sFTP), NDMP, etc) along with being responsible for maintaining smaller ones and network connectivity using Ethernet, Fiber, Token Ring, WiFi and at times VoIP for LAN technology . Experience working with TCP/IP, routers, switches, and cabling; along with Firewall and DNS
• Experience working with Backup administration using VERITAS Netbackup, CommVault, backup tape management and Backup Exec. Created and implemented custom restore requests varying from full system restores to specific single file restore.
• Experienced working with various storage systems; EMC, Solaris, NetApp, HP and Dell.
• Experienced with various Windows servers applications, which include using MS Clustering, Virtualization, VMware ESX 3.5, Hyper V, VMware Clustering, various Citrix products, Active Directory, web-based servers (IIS 5 and 6), SQL database, etc.
• Experienced working with and understanding teh Change Management process which involved implementing updates, patches, and most importantly firmware updates (Altiris Server Management and SCCM for deployment) and developing UAT plans for scheduled rollouts
• Multiple years experienced working in and for a large-scale Datacenters and Security Operation Centers for large network environments which utilized teh latest monitoring tools whether MOM, SCOM, SCCM, SolarWinds and SMS or various other third party applications.
• Experienced working with BMC Remedy and ADDM. Familiarity with setting up MOM and/or vendor application for servers which would monitor security intrusion, auditing disk space, memory utilization, and other pertinent issues which could be a detriment to teh network’s performance.
• Experienced working with various security software such as Security Information and Event Management (SIEM); various vendor-specific software for IBM (Security Info Event Mgmt.); NetIQ; MS forefront; McAfee; and Solarwinds SIEM products. Experienced working with Service Now, BMC, and Remedy in Help Desk environment.
• Strong experience working with HP Openview, Dell Open Manage, and IBM Tivoli when used as monitoring tools for large-scale system and network management of an organization's IT infrastructure.
• Strong experience in implementing mass migrations and upgrades for operating systems, (Windows 7, XP, and Server 2008, etc.); sound knowledge of designing to integration of complicated software involved into process; profound knowledge of data migration process and its troubleshooting in different types of platform; solid understanding to develop process & procedure manual of data migration; and outstanding ability to troubleshoot problems during migration process.
• 10+ years’ experience providing rapid and client-focused technical support to thousands of users. I have teh capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly.

TECHNICAL SKILLS

• NetIQ
• MS forefront
• McAfee
• Solarwinds SIEM products
• Windows 2000, 2003
• XP
• Windows 7
• Windows Server 2008 R2
• Windows Server 2012

PROFESSIONAL EXPERIENCE

Confidential, Westerville, OH

Network Ops II

Responsibilities:

• Conduct SQL Server production database analysis on a regular basis
• Provided customer assistance and support pertaining to database system queries and complaints using Solarwind, Orion/Solarwinds (monitoring application), MsSQL, non-relational DB (NoSQL, Elastic, Splunk).
• SQL server monitoring with teh ability to connect to teh database source & teh monitoring of various system tables, column values, collect data, etc.
• Run daily transaction reports for errors
• In a centralized environment, responsible for setting up, coordinating, and monitoring teh operation of SQL databases for healthcare applications in relationship to verifying eligibility for patients with their respective healthcare insurances
• Examines, revises, approves and dispatches input and output materials according to established specifications.

Confidential, Columbus, OH

Customer Service Representative

Responsibilities:

• Provide extraordinary customer service to customers via inbound or outbound phone contact, and appropriately document all transactions.
• Ensure that teh customer experience is extraordinary by being sensitive to teh customer's needs, utilizing a positive and knowledgeable approach, using knowledge base tools.

Confidential, Dublin, OH

Systems Analyst

Responsibilities:

• Tasked with documenting existing Active Directory infrastructure
• Tasked with cleaning up existing Active Directory environment which entailed updating user accounts and disabling teh ones which were no longer active
• Created/modified user account, security groups, and distribution list to protect company proprietary information.
• Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility.
• Worked with team to incorporate remote sites in Active Directory which integrated PCs into SCCM for upgrading, inventorying, and patching.
• Partnered with Server Team to bring all file servers into SCCM for inventorying and patching.

Confidential, Columbus, OH

Infrastructure Engineer

Responsibilities:

• Brought in for critical project to upgrade teh infrastructure for multiple hospitals nationally which were acquired by Community Health Systems.
• This position is 100% travel and involved migrating and upgrading hardware to accommodate integration into teh Cerner Healthcare Solution applications.
• Duties included imaging all desktops, tablets, laptops, and mobile workstation for deployment; setting up Zebra label printers, card readers, and hand scanners to accommodate teh hospital environment for Cerner.
• Duties included setting up end users for Microsoft Office 365.
• Participated in a “Go-Live” situation once teh individual hospital was ready to switch to teh new environment which involved troubleshooting any and all issues which may arise working Cerner personnel.
• Duties included working from help desk platform in order to solve issues as they arrive post migration and upgrade of teh environment

Confidential, Columbus, OH

Systems Administrator

Responsibilities:

• Work with remote administrators to provide Wintel "hands/feet" support for all Window servers supported by IBM, Specifically iSeries servers.
• Performed in IBM’s Columbus Datacenter and Network/Security Ops Center
• Performed tasks from a help desk ticketing environment as they arrive in teh datacenter
• Performed task when requested on Switches and Routers
• Worked with IBM specific security and monitoring software tools
• Perform remote administration, support and management of multiple Citrix farms utilizing Citrix Provisioning Services, EdgeSight and XenApp 5.0.
• Implementation and support with various applications using Citrix XenDesktop with Remote PC to secure IBM client's environments.
• Worked in a help desk environment as it relate to server support using Service Now.
• Provide Windows/Unix/AIX/VMware System Administration and excellent service delivery for Windows/Unix/AIX/VMware and iSeries servers including software, hardware, problem resolution, SAN etc with 90% support going with Windows servers
• Create change requests (RFC's), obtain approvals, and represent changes at CAB meetings
• Involved in installation, maintenance, technical planning, & upgrades of OS software as well as other software products required by teh customer
• Lastly adhere to all standards & processes (esp. security, change, and problem management)

Confidential, Washington, DC

Network Windows Administrator

Responsibilities:

• Maintain and support teh HHS agency for Administration on Aging (AoA) local network and web server environment to ensure virus protection, patch management and security configurations are tested, continuously monitored, and up-to-date according to Federal standards.
• Maintained and obtained production web environment availability and systems security, along with executing and performing web application installation and configuration.
• Played key role in instituting new tracking system that coordinated phone and e-mail support requests, remarkably improving response time and dramatically reducing downtime.
• In-depth troubleshooting of backup and restore failures on both Windows and Linux servers with varied configurations, such as MySQL clusters, Exchange, and Oracle applications
• Ensure teh installation of software for continuous monitoring, securely configure and maintain AoA’s internal networking environment in accordance with Federal guidance.
• Troubleshoot connectivity and network service issues as they may arise.
• Worked with Service Now for supporting Desktop and Server issues
• Install and maintain virus software and operating system updates and configurations as mandated by HHS policies and procedures.
• Install and maintain security certificates on web servers as required for secure access and communications.
• Worked at configuring and building servers when required. This was as HP shop and required knowledge of HP Openview for teh monitoring and administration of servers throughout teh agency.
• Secondary responsibilities involve supporting LANDesk software for systems, security, service and process management solutions for teh agency. Performed task when requested on Switches and Routers
• Coordinate network administration activities with teh Office of teh Secretary Office of Information Technology and Infrastructure Operations (ITIO) division as needed.
• Report on all activities at teh Chief Information Officer level.
• Update teh Network Operations Manual, incorporating server and network infrastructure, as well as configuration changes that occur.
• Maintain teh AoA local network environment security configurations and associated security documents to ensure compliancy to teh Federal Information Security Management Act (FISMA)
• Participated in teh upgrade of PC environment from Windows XP to Windows 7.
• Implemented WSUS/SCCM integration and created a monthly phased patching process.

Confidential, Herndon, VA

Systems Admin & Backup Engineer/Admin

Responsibilities:

• Supporting and installing Windows Server 2003 and Windows Server 2008 R2 servers, along with Unix and Linux servers
• Conducted large volumes of backup and restores utilizing Veritas Netback and Backup Exec to backup UNIX and Windows-based applications and databases Administered teh network main GUI and responded to any alerts related to tape media Managed tape drives' availability, allocated new media and drives to perform new backups, and made sure that each backup was completed successfully Involved in troubleshooting Veritas Netbackup software by monitoring system performance and balance loads, and deleted temporary files to create disk space to enhance Netbackup activity workflow Created detailed production tickets related to any production issues using Remedy, and reported all incidents in shift turn-over.
• Worked in an environment utilizing SCCM and SCOM for monitoring and deployment of updates and upgrades on servers throughout teh organization
• Maintained teh NetBackup infrastructure, performed restores and remediated failures.
• Supporting and installing network services and various protocols, i.e. DNS, DHCP, SMTP, FTP, HTTP, etc
• Working as backup administration using VERITAS Netbackup for disk to disk backup and duplication to tape for offsite retention; along with CommVault 9.0.
• Also part of team working at migrating teh entire network environment from VERITAS 6.0 and 6.5 to CommVault backup solution. VERITAS 6.5 are Unix platform along with CommVault master and media agent servers.
• Installing and configuring CommVault client on all servers ready for migration. These include Window and UNIX servers.
• Configuring and supporting various storage devices (NAS, SANS, and NetApp filers) using NDMP protocol and fibre channel.
• Configuring and supporting media libraries for backup solutions (VERITAS and CommVault) along with support VTL (virtual tape library).

Confidential, Washington, DC

Server Engineer/Systems Admin

Responsibilities:

• Supporting and installing Windows Server 2003 and Windows Server 2008 R2 systems utilizing an Altiris Deployment server to push preinstalled images, along with various other window installers such as Wise and Install Shield
• Worked in a Network Operations and a Security Operations
• Deploy standardized Windows and software updates throughout teh enterprise using WSUS and SCCM servers for this maintenance task
• Supporting and installing network services and various protocols, i.e. DNS, DHCP, SMTP, FTP, HTTP; Performed task when requested on Switches and Routers
• Supporting various firewall security solutions for teh HSG environment; preferably Checkpoint, Solarwinds SIEM, and Forefront
• Configuring and troubleshooting IBM e-series server hardware
• Configuring and troubleshooting IBM DS3400 and EXP 3000 storage hardware
• Working with storage area networks, including zoning, LUN masking, etc.
• Diagnosing and troubleshooting server and storage performance problems, including teh use of perfmon and other tools available, SCCM, SCOM, & MOM management applications
• Working in production environments where change management is utilized for updates and maintenance of servers and applications using also SCCM and ORION for deployment
• Worked with Citrix Virtualization environment (Citrix XenDesktop and XenApp) environment and with Microsoft Hyper-V
• Supported LANDesk software along with other asset management application for oversight and maintenance of assets throughout teh department supported by Microsoft

Confidential, Alpharetta, GA

Exchange Administrator/Specialist

Responsibilities:

• Assigned as a consultant working as an Exchange Administrator. Tasked with administering multiple clustered Exchange servers throughout teh GE Corporate.
• Worked with Exchange System Manager on Exchange 2003 and 2007 along with Active Directory to perform 90% of daily work which was required.
• Duties included not only administrative tasks for Exchange but also maintaining and troubleshooting issues for Blackberry from teh server-side.
• Another major component of this assignment is ensuring that daily backups are maintained for teh entire Microsoft Exchange environment using VERITAS Netbackup for disk to tape backups and NTBackup for disk to disk.
• Worked with Service Now to support issues as it relate to Exchange servers
• Tasked with performing various Exchange duties such as Exmerging, moving mail boxes, migration and creating and working with new and existing VBScripts and PowerShell. Performed teh mass migration of Exchange 2000 to 2003 and was part of teh on-going implementation of a mass migration this year of Exchange 2003 to 2007 and ultimately to 2010, along beta-support with Microsoft Office 365 for cloud accessibility. Periodically we are tasked with performing mass migration of mailboxes across teh network involving multiple clusters for load balancing purposes.
• Developed VBScripting and PowerShell scripts to monitor Active Directory environment which includes but not limited to event log tracking, performance monitoring
• Tasked also with supporting and troubleshooting multiple Blackberry servers which setup using VMware Clustering. Supported various antivirus applications such as Trend Micro, Sophos, along with Ironport and Postini for spam filtering for our mail system.
• Lastly, tasked with participating and performing teh Change Management process for all teh servers and other pertinent devices such as storage units and possibly even applications. During this change management process, we would install firmware updates for devices, drivers, and parts and updates for applications and operating systems. Tasked with working in lab to test updates and/or upgrades such security patches and migration and utilizing SharePoint web portals for internal documentation resources. Also in lab and QA environment, we were tasked with working on servers for production utilizing DNS and various protocols for implantation and deployment throughout multi-facet and global network environment. All servers and our daily tasks are maintained, supported, and monitored through management applications specifically SCOM 2007 and MOM 2005.