SUMMARY

• me am a dedicated technologist wif 16 years’ experience in the IT industry. me am an expert wif the process and protocols involved wif migrations, implementations and maintenance of a variety of servers, operating systems, databases and proprietary software. me have supported up to and Confidential 30,000 end users. The bulk of my experience is in LAN/WAN management, engineering solutions, designing infrastructure as well as end user support wif primary focus on backend infrastructure. me have a heavy Exchange Server, AD design, administration and implementation background as well as migrations.
• My Active Directory background includes environments wif multiple forests and several hundred sites, Exchange Server / / 2016 at an expert level including Office 365 migrations, hybrid configurations and migrations to Office 365 for Exchange and Skype for Business for upwards of 15 thousand users. me have a heavy VMWare background as well as Hyper - V management and installation including VMM. Some SCCM and well as Intune MDM and Azure. me have proven experience in configuring and implementing LAN/WAN solutions in a multitude of environments. me pride myself on being able to enter any network environment, audit current network conditions and implement immediate, effective and long lasting solutions to effectively secure and stabilize network environments for day to day operations and preparing for future growth while working wif a team or as an individual.

TECHNICAL SKILLS

• Heavy Server 2008 R2 Server 2012
• VMware 3 4 5
• Exchange Server 2013
• 2010
• 2007
• 2003
• DFS
• DNS
• IIS 7
• SQL 2005/2008
• SharePoint 2007

PROFESSIONAL EXPERIENCE

Confidential

Consultant

Responsibilities:

• Primary responsibilities to migrate 10 thousand mailboxes from Exchange 2010 to Office 365
• Maintain user profiles, machine accounts, SIDs migrating across forests (ADMT)
• Ensure SCCM packages are distributed to users across the domain
• Work wif end users to ensure proper security groups and permissions are applied to mailboxes, file shares.
• Migrate file shares, several terabytes of data, to new file servers, DFS
• Create and maintain proper group policies are in place for Printers, Mapped Drives Internet security zones
• Ensure new Certificate of Authority is properly accessible for digital signing
• Ensure proper Proxy addresses in place for shared resources in a non -hybrid Office 365 environment (no write back)
• Create AD PowerShell scripts for SIP address assignment
• Create AD PowerShell scripts for user account creation and attribute assignment.
• Create multiple Office 365 and AD reporting scripts.
• Configure RMS for DLP
• Train users in Skype for Business, RMS, Office 365
• Create Visio diagrams detailing network infrastructure
• Create training documentation for users in proper use of RMS, Office 365, Skype for Business, Digital signing.
• Server 2012, DFS, Exchange 2013, 2010. Group Policy, SLQ 2008, 2012, 2014

Confidential

Senior Server Engineer III

Responsibilities:

• Primary responsibilities relate directly to Lync 2010/2013/SFB 2015, Exchange / 2016 / Office 365 and Windows Server 2012 R2 infrastructure, AD Design and implementation, Site Services, Trusts, Acquisitions, migrations and implementations. VMware host configuration, Hyper V host configurations, VMM, SCCM
• Engineer solutions based on current need and projected future growth for organization.
• Design and implement Exchange 2013/2016/Office 365 administration, migration, implementation and migration for global infrastructure.
• SolarWinds monitoring and reporting
• Basic F5 LTM AND GTM, More involved SCOM, SCCM - NATS, VIPS
• Design archival solution for Exchange 2010/2013/2016 environment using CommVault, Simpana OnePass
• Design and implement a variety of solutions based on needs of a quickly growing infrastructure ranging from MDM solutions to file server solutions using virtual, physical and cloud based solutions, heavy messaging administration and design, solely responsible for managing migrating email data from companies acquired.
• Design migration approaches for data migration approaches for files an messaging data,
• Lync2010, 2013, Skype for Business administration and design
• Heavy 2012 Server, Hyper V, ADFS, FIM, VMware
• Heavy Active Directory management, administration, multiple site, multiple domain, multiple forest environment
• Maintain/create/manage trusts between forests/Federation
• Maintain organizational relations, federation, Gal synchronization services, Identity Management.
• Maintain / Create /Administer group policies

Confidential

Senior Field Engineer

Responsibilities:

• Heavy Project Management involving multiple projects at any given time in mostly ESXI 5.0, 5.1 environments running Windows Server 2008, 2012 VM’s. Mainly Infrastructure builds and upgrades
• Heavy Exchange 2007, 2010, 2013 administration, migration, implementation and Office 365 migrations.
• Maintain client environments while assessing and monitoring current and future needs.
• Maintain client Networking environments me.e.: Sonic Wall, Watch guard, HP Layer 2, 3 switches, Cisco ASA, Dell Switches.
• Maintain client storage environments, monitoring disk me/O operations, upgrading firmware
• Implement storage solutions, SAN EMC, Dell Power Vaults, Falconstor, Heavy ISCSI
• Maintaining Virtual Desktops in VMware 5.0 and 5.1 View/Horizon
• Upgrade VMware virtual environments to latest releases
• Heavy VMware 5.0, 5.1 Implementations
• Patch VMware environment wif latest patches
• Heavy 2008 and 2012 Active Directory Server management, implementation, administration, migration.
• Heavy Shoretel
• DATTO Cloud Backup
• VRanger Backup
• Symantec Exec all version
• Manage user account, Group Policies, AD 2003, 2008, 2012
• MX Logic
• N-Able monitoring

Confidential

Network/Server Engineer Consultant

Responsibilities:

• Heavy Server 2008 R2, Server 2012, VMware 3, 4, 5, Exchange Server 2013, 2010, 2007,2003, DFS, DNS, IIS 7
• Define scope of projects and manage all projects from start to final sign off.
• Exchange migrations, implementations, and upgrades for large clients mostly migrating from 2003 to Exchange 2010, 2013 and Office 365 for smaller clients. Multiple Exchange 2010, 2013 Implementations and migrations for upwards of 15k multi-site users wif DAG and DR site implications and associated load balancing using F5’s, Barracuda and Radware. CAS arrays, etc. Apply Service Packs and daily administration in those environments as well. Heavy PowerShell knowledge and use.
• Thin Client implementations for local charter schools for up to 200 users per site using RDS mainly in cluster configuration and multiple TS using connection brokers and farms.
• Build virtual environments from design to implementation including hardware design and storage in mostly VMware 4.1 and 5 environments.
• Access customer environments and recommend best path to upgrade or maintain environment to remain competitive and prepare for the future. Heavy audit experience.
• Maintain customer server and networking environments for multiple clients in multiple industries
• Heavy ASA 5505, 2900, Sonic Wall, Cisco wireless controllers and Access Point and WAN routing configurations.
• Maintain all necessary security and network configurations on client Servers and networking equipment
• Heavy group policy management
• Heavy Nagios XI monitoring and configuration
• Heavy N-ABLE monitoring and configuration
• Heavy Active Directory management
• Heavy client interaction
• Heavy project management
• Maintain documentation for all assigned clients, training documents, current configurations and change management.
• Heavy AutoTask for billing and change management.
• Heavy SAN MD3200 / EMC /Falconstor; Multiple SAN, NAS, Storage environments

Confidential

Network Administrator II/ ISS Help Desk Supervisor

Responsibilities:

• ISS Help Desk Supervisor responsible for Help Desk Representatives and the technology needs of the Confidential Department
• Install, configure and maintain all end user needs for Public Safety in a Windows 2003/2008 infrastructure
• Maintain SQL 2005/2008
• Maintain SharePoint 2007 libraries, Calendars contact management applications
• Implement SharePoint 2010 environment
• Maintain newly created Microsoft VM environment
• Design, install, configure and administer Exchange Server 2010/ SharePoint 2010 for Public Safety end users in newly introduced VMWARE, VSPEHRE4 environment. 20k user environment.
• Upgrade and maintain SharePoint and Exchange and expanded the Exchange environment to the whole of Public Safety:
• Design, implement and maintain multi-million dollar Polycom Video Conference systems/CMA 5000/MGC100/RSS4000/25- VSX 7000 endpoints
• Configure software installs via Configuration manager for all upgrades, patches and software installs using SCCM 2007
• Track and maintain all end user technology needs via TrackIt Help Desk application software
• Consult wif city officals and appointed political entities to discuss, design, and implement solutions to assist the City of Cleveland in communicating wif outside communities in cases of emergencies and all other technology concerns.
• Responsible for Emergency Operation Center
• Maintain TrackIt Help Desk application for tracking trends, running reports and submitting tickets, asset and change management
• Consult wif multiple vendors for hardware purchases, software purchases. (DELL, HP, Polycom, etc..)
• Communicate wif Consultants for project management, design and create solutions for Public Safety.
• Maintain MGC 50 Voice Conference Bridge.
• Manage all Help Desk activities including but not limited to machine refresh implementations, software upgrades, troubleshooting all desktop issues both hardware and software, install configure and maintain all applications for all Public Safety entities, asset management, document management evaluations, and current maintenance of SharePoint document libraries and associated SharePoint pages.
• Assess, suggest and interview various department entities to creatively design solutions to everyday needs for the City of Cleveland Police, Fire and EMS. Most notably responsible for the new City of Cleveland Missing Person’s published late August 2011 which will undoubtedly save lives and recover missing loved ones for the residents of Cleveland.

Confidential

Technology Consultant Network Lead

Responsibilities:

• SharePoint 2.0, 3.0 MOSS 2007, development and implementation creating, maintaining and implementing ministry wide templates in both Word and InfoPath 200 and 2007, SharePoint Designer
• Develop all training curriculum related to ACS, SharePoint, Microsoft Office, as well as internal policies and procedures
• Heavy Windows Vista all versions, Windows 7 all versions XP,
• Exchange Server 5.5, 2000, 2003, 2007 upgrade, design and implementation
• SBS 2003, Blackberry Server, SQL 2005, 2008, Server 2008
• Heavy Project Management
• Monowall implementations and configurations
• Maintain all routing configurations and ATT Circuit
• Helpdesk/ desk side support for home users and workplace environments
• Heavy Office 2000, 2003, 2007, 2010
• Configuration Manager 2007
• Heavy Server 2003/2008 and SBS 2003, SBS 2008
• Active Directory heavy RIS, WDS, Group Policy
• Heavy Wireless Cisco, Dlink, Netgear, Motorola
• Sonic Point TZ-210 POE /standalone and managed mode via Pro 4060 Security gateway
• Heavy MAC OS X and Snow Leopard
• Remote Desktop Support
• Rebuilding PC, and servers from various hardware failures and corruption
• Expert at disaster recovery
• Designing databases and business solutions
• Veritas 9.0 through 12D
• Symantec Anti Virus, Trend Micro
• All GFI Suites
• All Cisco Routing
• Heavy Help Desk, Remedy
• Design document management solutions via Share Point
• Barracuda load balancers and spam filter (variety of models)

Confidential

Network Manager/ Systems Administrator- Help Desk

Responsibilities:

• Manage the technology needs of Bedford, Strongsville, Cuyahoga Falls, Willoughby Hills and Elyria special needs schools.
• Maintain, design, and implement network infrastructure, and security (ISA, RADIUS, AD Group Policy, security groups, shares)
• Develop all training curriculum related to Plato Learning Systems, SharePoint, Microsoft Office and internal policies and procedures. Train new teachers on policies, procedures and network usage
• Exchange Server 2000 upgrade to 2003, manage all Exchange servers
• Sonic Wall ES 200 Install and management Email Security and subscription services
• Manage and configure standalone Sonic Points variety of models.
• Set up User Accounts and Laptops/Desktops via AD
• Repair hardware and software issues for all users
• Document and create procedures
• Heavy project management in implementing on line learning tools, upgrades of operating systems and servers
• Training of end users Office 2000/XP/2003 and general computer usage
• Manage Pix 515 point to point tunnel configurations
• Maintain Symantec Security Console
• SMS 2003 to Configuration Manager
• Create and maintain SharePoint service 2.0
• Maintain custom access database and Quick Books 2006
• Participate in development of online lesson plans
• Set up and maintain student computer labs
• Manage WAN and LAN connectivity
• Implemented and also manage OWA 2003
• Implement and manage ISA 2004
• Upgraded Organization from Exchange
• Train teachers and associates
• Manage company public web site
• Configure Software Installation Services
• Maintain Remote Installation Services
• Create and manage Group Policies
• Manage Plato Learning Systems Teacher and Student accounts and modules
• Barracuda spam filters

Confidential me.T. Manager - Help Desk

Responsibilities:

• Manage the Cleveland, Chicago, Boston, Connecticut, Philadelphia, New Jersey, and Brook Park offices of Confidential
• SMS
• Train sales force in regular training session on network usage, PACE usage, SAP/ERP and BlackBerry usage, Office 2003
• Develop curriculum. Monthly training sessions for all new sales associates and contractors.
• Exchange Server 5.5 to 2000 upgrade to 2003
• Repair hardware and software issues for all users in house and outside sales reps and customer service reps and outside offices.
• Document and create procedures, Internet Usage Policy, Computer Usage, Tips and Tricks, FAQS, etc.
• Support all outside sales representatives (400).
• Responsible for all aspects of the LAN/WAN, including to and not limited to OS updates, hardware and software updates. Maintain Network Data Security via AD Group Policy, shares, security groups,
• Storage, NAS, SAN
• Operating system and machine refresh
• Citrix Server, ISA 2000, Gentran Server, SQL 2000, SQL 2005
• Maintain Optivity and Symposium phone system, Nortel Switch option 11c, Call Pilot
• Training of end users Office 2000/XP and general computer usage
• Maintain OWA, Active Directory, Group Policies
• Install configure and maintain Blackberry Server
• Set up Network Shares/ DFS in use company wide
• Coordinate all efforts wif Tennessee, Michigan and St. Jean, Quebec technology teams
• Maintain the WAN between all outside offices and Cleveland and coordinate wif Tennessee including
• Contracting wif ISP
• Configure Pix 5.01 and Cisco 1700 series to pass through data via DSL and Cable providers
• Run cabling and network drops creating fully networked remote offices
• Maintain and repair all equipment including Ricoh 1515mf series printers
• Install and configure SAP clients and provide level one support coordinated wif St Jean, Quebec
• Create purchase requisitions and purchase orders
• Contract wif local vendors as it pertains to technology equipment, Telco and general office needs

Confidential

Trainer/ Level 3 Help Desk Support

Responsibilities:

• Corporate Trainer and Tier 3 (TOP) Help Desk Support for the corporate headquarters and 10 satellite offices consisting of a total of 3000 + end users.
• Advanced trouble shooting and training in Office 97, 2000, and XP
• Advanced training and troubleshooting and support of proprietary software.
• Installation, troubleshoot, and train users in the use of document comparison applications used to view changes made in documents dat have been modified from its original content.
• Install, troubleshoot, and train users in the use of DTE (Distributed Time Entry) software dat allows attorneys to bill their time effectively for the client. DTE uses a SQL database on the backend.
• Used Microsoft System Management Server (SMS). Mainly to access users computers in remote locations to troubleshoot a variety of issues.
• Install and configure Microsoft NetMeeting. me would use NetMeeting frequently for remote training.
• Create user accounts in a Microsoft Active Directory Mixed mode environment
• Create and maintain documentation relating to all aspects of protocols and procedures to follow for different issues end users may face during their daily routines.
• Created and maintained a Custom Contact Management Database for the Marketing Department using Microsoft Access.
• Troubleshoot, Install and Configure Microsoft Operating systems:
• Windows NT 4.0 Workstation
• Windows 2000 Professional