SUMMARY

• Respectable knowledge of troubleshooting techniques for Windows Server and most MS Enterprise Applications
• High levels of analytical ability for understanding and resolving problems quickly and efficiently
• 5 years of working wif and designing remote desktop solutions involving RDS and Citrix
• Above average Knowledge of all network protocols
• 8 years experience administering Exchange Mail servers, mobile support, and spam\virus security
• 2 Years Office 365 implementation and administration
• 6 years experience procuring technology hardware
• 5 years experience running infrastructure cabling and switch configuration
• 6 years experience working wif certificate server, enterprise virus solutions, and other firewall/autantication appliances
• 4 years experience working wif VMWare, Xenserver, and Hyper - V
• 10+ years experience administering and configuring Active Directory
• 4 years experience scripting wif PowerShell
• 10+ years experience working wif Microsoft clustering and network load balancing
• me is a highly talented and seasoned IT professional wif a high degree of hands on experience in enterprise systems.
• me have participated in teh planning and implementation of user and data migrations after corporate acquisitions which TEMPhas given me great insights into teh processes and hurdles one may contend wif.
• Listen to and integrate criticism and advice from peers, teachers, and bosses, strengtaning personal deficits and weaknesses wherever possible.
• Perform requested duties beyond teh expected requirements to maintain high personal standards and ensure absolute satisfaction wif produced work.
• Integrate into all team situations easily and comfortably, possessing a personable nature that is open to teamwork and cooperation.
• Seek answers to questions personally wifout needing excessive guidance, asking only when it is obvious teh information cannot be found.
• Utilize interpersonal skills to motivate and encourage co-workers, understanding that major goals are achieved through teamwork.
• Exercise empathy wif others to assist in all aspects of communication, creating higher chances of successful outcomes and resolutions.
• Amazing ability to participate in after hours work along wif outstanding capability to manage work on weekends and night shifts
• Served as a little league coach for teh YMCA and a non-profit organization for 7 years.
• Financial supporter of several non-profits in San Antonio.
• Served as president of teh San Antonio Club while in college.
• Performed other charity work wif a fraternal organization in San Antonio.

TECHNICAL SKILLS

Operating Systems: MS Windows NT; Windows 2000; Windows XP; Windows Vista; Windows 7; Windows Server 2003, 2008, & 2012; Novell; MS-DOS; and Linux (Basic administration)

Protocols: ARP/RARP, DHCP, ICMP, IGMP, IP, IPv6, RIP2, TCP, UDP, DNS, ISAKMP/IKE, iSCSI, LDAP, NetBIOS, FTP, HTTP, IMAP4, IRC, NTP, POP3, Radius, S-HTTP, SLP, SMTP, SNMP, TELNET, X-Window, L2TP, PPTP, ESP, TLS

Mail Server: BlackBerry Enterprise Server, MobileIron, Exchange 2010/2007/2003, Imail 7, Office 365, and other

Hardware: Dell PowerEdge, HP Proliant, PowerVault MD1200 DAS technology, various types of laptops and handheld

Wireless / Wired Networking Appliances: Linksys, Netgear, Cisco, and other

Security: McAfee, Symantec, ISA 2006, TMG 2010, AVG, Kaspersky, Norton SMTP Gateway, McAfee ePolicy Orchestrator, Windows Certificate Server, Windows Radius Server, Trendmicro, MS Forefront Endpoint Protection, RSA Autantication Manager, Mobile Iron

Remote Access: RDS/Terminal Server, Citrix XenApp, VNC, PCAnywhere, and others

SAN: iSymphony, FreeSan, and other

Utilities: Robocopy, TreeSize, Power Shell, Sysprep, 7zip, SysinternalsSuite, ISO Disk Creator, RV Tools, ADSI Edit, CA XoSoft, Wise Package Studio, WinInstall LE, and others

Virtualization: VMware, Xenserver, and Hyper-V

CRM Projects: Risk Master

Skill Sets: Clustering, subnetting, Windows Certificate Server, Windows Radius Server, SCOM 2007, SCCM 2007 & 2012, Experience wif SQL, Crystal Reports, Active Directory, Microsoft Office 2003, Office 2010, PowerPoint, Visio, Arcserve, Office Communicator/Group Chat, powershell, vbscripting

Storage Technology: NAS, SAN, Iscsi, and PowerVault DAS technology

Ticketing Systems Used: BMC Remedy, Footprints, Service Now, and other

PROFESSIONAL EXPERIENCE

Exchange Administrator

Confidential, San Antonio, Texas

Responsibilities:

• One of four Microsoft Office 365 implementors and administrators for AllianceBernstein
• Planning team for Exchange 2016 migration. Extended company AD Schema to support Exchange 2016 implementation. Preparing for next phase
• Created and supported Exchange users in 4 regional locations worldwide, as well as corporate headquarters. Created, managed, and supported thousands of Exchange objects such as distribution lists, public folders, and other managed Exchange objects. Currently, managing 15,000 regional and international exchange user mailbox accounts and another 4,000 department related accounts
• Proficient wif Microsoft Exchange Management Console & Shell
• Managed and Resolved DAG replication and mailbox database concerns in Global environment
• Administered and Managed iPhone, iPad, Android, and Blackberry device security and policies by way of MobileIron and Blackberry Enterprise Servers
• Tested and Implemented Service Packs and Update Rollups for Exchange Servers
• Managed and administered Windows 2008 Active Directory in a multi-domain enterprise
• Prepared power shell scripts and other technical documentation to support automation of administration tasks for Exchange 2010
• Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Archiving, and Calendaring & Scheduling
• Lowered spam by 90% using firewall filtering wif real-time spam black lists for incoming email by updating and managing Cisco Ironport appliance and Trendmicro Scanmail Software
• Maintained optimal Exchange server health by using custom powershell scripts that reported back instances of failed indexes, corrupt or faulty mbx database copies, mail flow, and other gauges
• Performed critical changes and performance tuning on Exchange messaging servers
• Produced message tracking reports for cyber security and legal teams when requested
• Participatory position in planning and implementation of migration strategy after corporate acquisitions

Project Resource/SME RSA Consultant/System Administrator

Confidential, San Antonio, Texas

Responsibilities:

• Administered MS Exchange 2010 and performed regular system checks. Used event viewer reporting to determine best corrective measures when appropriate.
• Managed and Troubleshooted Symantec Enterprise Vault. Worked wif vendor to resolve issues beyond our purview
• Employed message tracking and troubleshooting to resolve mail delivery issues
• Monitored and managed database growth and white space in database
• Created corporate user email accounts and assigned user accounts to appropriate groups
• Participated in teh planning, implementation, and administration of RSA Autantication Manager
• Collaborated wif various departments to ensure successful implementation of RSA Solution
• Trained Enterprise System Administrators on administration of RSA appliances in Retail Environment
• Team Lead responsible for training and managing a vendor support team consisting of 5 resources that provided secure external access to various internal retail applications supported by Confidential
• Developed support documents that consisted of RSA design documentation, workflow/data flow charts, system administration guides, and support escalation points
• Reported daily status and metrics to management to maintain scope and ensure that requirements meet business objectives in a timely delivery
• Created and organized Active Directory objects to assist wif day to day administration (Organizational Units (OU), groups, departments, users, servers, etc.) in support of teh Multiple Operator Site (MSO) Project along wif troubleshooting methodology and toolsets
• Microsoft Office 365 administrator on Infrastructure Team
• Managed Citrix Xenapp environment to support retail access
• Worked wif Cyber Security team in resolving application security vulnerabilities
• Participated in PIN Test
• Provided outstanding deskside manner and communicated clearly wif end users and technical staff. Employed strong leadership and delegation skills to keep teams focused on projects and time-sensitive tasks. Gave meticulous attention to detail; delivered thorough documentation using solid writing skills.

Project Resource/SME/System Engineer

Confidential, San Antonio, Texas

Responsibilities:

• Assisted in configuring SCCM 2012 infrastructure to handle patching, software deployments, and Operating system deployments (OSD) for PROD
• Designed and implemented SCCM 2012 solution in Dev to test functionality wif existing Dev systems
• Managed software distribution including Microsoft Security upgrades and server software on global basis.
• Monitored quality assurance measurements as it pertained to implementing updates into production
• Formulated and published software risk management plans for large-scale and critical updates
• Developed and presented final performance reports and lessons learned about monthly & emergency software update deployments
• Trained infrastructure team members on various aspects of SCCM 2012 and created implementation and application guides for instruction on SCCM 2012 administration, patching, and application deployment

System Administrator

Confidential, Austin, Texas

Responsibilities:

• Provided weekly project status updates and reports to assigned Project Managers
• Acted as technical lead and supported Project Managers in achieving teh project objectives
• Identified potential areas of risk to assist in developing remediation plans and process improvement
• Provided time and cost estimates for server infrastructure activities related to project planning
• Attended Weekly Change Control meetings to discuss proposed change request
• Administered Microsoft SCCM servers for client/agent installation, software distribution, hardware/software inventory, and software metering.
• Managed Enterprise server security for spyware and malware wif McAfee EPO solution

System Engineer

Confidential, San Antonio, Texas

Responsibilities:

• Planned and Managed teh migration of Active Directory Domain 2003 to 2008 R2
• Maintained and administered DNS, IIS, FTP and other network services
• Managed Forefront TMG access rules and policies for company
• Created monitoring/alert rules, views, notifications, and SCOM reports
• Provided SCOM support by adding & removing servers, user access, and notifications
• Assisted in troubleshooting and resolving SCOM components and related client custom scripts/automations
• Designed, implemented, and maintained Citrix Xenapp 6/Xenserver deployment to host applications
• Tested and implemented application Virtualization for various new application releases using Citrix Streaming Profiler and publishing it to Citrix farm
• Provisioned new physical & virtual servers for expansion of Citrix farms
• Managed DFS File Server Administration and file replication
• Assisted in Managing and administering Arcserve Backup environment
• Implemented SCCM 2007 SP1 to handle software updates and deployments including Microsoft Security upgrades and standard desktop software on an enterprise level
• Created and deployed server and desktop operating systems using SCCM OSD
• Developed instruction and training guides for various processes & applications
• Administered Exchange 2007 & Blackberry Enterprise server environment
• Maintained and updated anti-spam and anti-virus applications
• Troubleshooted multiple issues related to replication, distributed file systems, logon problems, profile issues, file replication services, terminal server licensing, group policies, domain management, account lockouts, user profiles, trusts and many other issues related to domains.
• Queried SQL databases and created reports for management
• Assisted in Managing VMWare ESX 4 Host servers along wif deploying, managing, and migrating virtual machines
• Provided company training on new software and hardware
• Ensured software systems and related procedures adhered to organizational values which enhanced me.T. departments competency and vendor-partner relationships.
• Coordinated wif technical team members in project implementation and critical outage problems.
• Provided escalation support for issues and outages

Network/System Engineer

Confidential, San Antonio, Texas

Responsibilities:

• Created detailed documentation for managing and troubleshooting corporate infrastructure systems
• In 2007, Deployed, Administered, and Maintained SCCM 2007 infrastructure
• Deployed and Configured secondary sites in Dallas, Houston, and Utah
• Monitored, diagnosed, and remediated SCCM 2007 client/server problems
• Managed Enterprise Software Updates and deployments
• Managed SQL servers, Terminal Servers, Microsoft ISA, and others
• Managed Windows Cluster environment for HA
• Managed user accounts, security, and login scripts on Novell 4/4.1/5/5.1 and Windows NT/2000/2003 servers
• Set-up and configured users for remote access through RAS/RDC/Other Applications
• Coordinated wif Director of IT and regional management to gather requirements and manage expectations
• Responsible for setting and adjusting project milestones for company-wide retail backend system and TSW software upgrade
• Managed resource and capacity planning for backend retail system upgrade project
• Trained team members on required processes for deploying and troubleshooting Retail OS Upgrades
• Directed rollout of backend retail system and TSW software upgrades for corporate
• Prepared and maintained monthly management reports
• Monitored project progress and led team to finish on schedule as per managements specifications
• Oversaw multiple assigned projects across all phases of development to final transition
• Designed, Implemented, and Managed Exchange 2003 infrastructure
• Reduced corporate and retail workstation deployment by 75% after introducing Symantec Ghost to support teams
• Performed procurement, maintenance, and administration of server hardware and software
• Planned and implemented ticketing system that increased IT Helpdesk productivity by nearly 50%
• Directed troubleshooting and monitoring of corporate desktops, windows servers, printers and network connectivity. Regulated system upgrades, client security and permissions. Diagnosed, managed, and created user accounts, network profiles, policies, and active directory rights and privileges. Performed system administration duties of managing and administering Windows server environment, Arcserve IT Backup, Exchange 2003, and Symantec anti-virus solutions
• Participatory position in planning and implementation of migration strategy after corporate acquisitions