SUMMARY:

• A proven ability to work well with all levels of personnel and increasing productivity.
• Strong analytical and planning skills with the ability to coordinate and meet organizational goals.
• Self - motivated, high-energy with the ability to work well under pressure and without supervision.
• Extensive product knowledge coupled with a solid history of work success.
• Configured devices including Cisco routers (3825 and7200 Series VXR), Cisco Catalyst switches ( 2900, 3500, 3560, 2970, 4506, 4510R and 6509), Cisco firewalls (ASA 5540 and ASA 5520 Adaptive Security Appliances), Dell Layer 2 and Layer 3 switches (PowerConnect 3548, 5324, 6224, and 6248), Brocade 5100 SAN switches (connecting an EMC CX4 - 240 and CX4-480) and F5 BigIP Application Switches for load balancing
• Administration of Windows 2000 Server/Advanced Server, 2003 Server, XP Professional and Vista, and Windows 7
• Maintaining SQL Server database availability
• Managing system backups
• CompTIA Security+ certified
• Maintaining and creating Active Directory accounts, setting permissions, creating containers, and setting group policies
• MS Exchange Server account maintenance
• Providing device support for Blackberry, Android, and Windows Mobile devices including service difficulties with all major carriers
• Setup for Shoretel phone systems
• Racking and configuring HP Proliant switches
• Application support for MS Office, Office Communicator 2007, Live Meeting, MFG Pro, Bloomberg, Capital IQ, Thomson Reuters, Reuters Plus, Cisco VPN client software, Arcserve IT
• Remote support using PC Anywhere, DameWare, Network Associates, Unicenter Remote Control
• Implementing VMWare ESXi in a blade center corporate environment
• Support LAN and WAN issues ranging from desktop-to-network connectivity to VLAN, subnet and internet connectivity
• Manage user accounts and print queues in AS\400 systems

EMPLOYMENT HISTORY:

Lead Cisco Network Admin

Confidential, Millington, TN

Responsibilities:

• Configured devices including Cisco routers (3825 and7200 Series VXR), Cisco Catalyst switches ( 2900, 3500, 3560, 2970, 4506, 4510R and 6509), Cisco firewalls (ASA 5540 and ASA 5520 Adaptive Security Appliances), Dell Layer 2 and Layer 3 switches (PowerConnect 3548, 5324, 6224, and 6248), Brocade 5100 SAN switches (connecting an EMC CX4-240 and CX4-480) and F5 BigIP Application Switches for load balancing
• Took the lead on a network migration from a network of Dell switches, physical servers, and blades to a new network infrastructure of Cisco equipment and IBM H-series blade chassis in a VMWare ESXi environment.
• Setup H-series IBM blade chassis and integrated into network.
• Gathered port and protocol information to be used in setting up ACL on switches.
• Coordinated with IA (Information Assurance) to verify that the new network conformed to DoD standards of security and vulnerability policy.

Project Manager

Confidential, Memphis, TN

Responsibilities:

• Documented before and after layouts and presented presentations to upper management
• Coordinate with departments throughout the company of 5,000 employees and over 130 branches.
• Inventory and plan consolidation for printing hardware including networked printers and multi-function devices to minimize underutilized equipment.
• Set up and organize removal of old and/or underutilized equipment while implementing equipment that reduced overhead as well as spending for supplies.
• Establish a baseline with vendor on standards for suitable equipment for the needs of the company.

Network and Technical Engineer

Confidential, Memphis, TN

Responsibilities:

• Verified server backups and client access in Windows Server 2003 and 2008 as well as managed VPN and firewall access alerts.
• Monitored client alerts sent in via Service Advisor
• Provided on-site support for network issues, such as LAN-internet connectivity and VPN access
• Configured Fortinet firewalls
• Deployed Windows 7 machines
• Set up software for clients such as Peachtree Accounting
• Managed Citrix account access
• Set up network access accounts via Active Directory
• Tracked system and access log as well as alerts in the enterprise environment
• Imaged new and replacement machines using Norton Ghost
• Performed troubleshooting on RF scanners running Windows CE
• Delivered remote support via VNC Viewer
• Offered support for printing issues involving printer queues and AS/400 user accounts
• Set up ODBC clients for Access databases
• Maintained hardware inventory for parts used in repair or replacement
• Cared for maintenance of Zebra, HP, and Dell printers
• Set up and synchronized systems that used UPS backup

Technical Support Analyst

Confidential, Memphis, TN

Responsibilities:

• Verified that all devices on the network were within corporate policy on information assurance as well and maintained updates for wireless devices
• Offered technical assistance for Windows Mobile, Android, and Blackberry devices
• Supported Cisco VPN software from remote locations
• Offered remote desktop support for Windows XP
• Delivered remote support via Microsoft Live Meeting and Office Communicator 2007
• Worked as a liaison for corporate cellular accounts and a sales force of 1600
• Set up new users and imaged machines
• Created and updated user accounts for sales force reps on internal resource sites
• Installed applications on the Windows Mobile platform for field sales reps

Systems Support Analyst

Confidential, Memphis, TN

Responsibilities:

• Delivered support for Blackberry handheld devices
• Supported Aventail VPN software from home and branch Regions offices
• Managed remote access through VPN
• Ensured that all devices on the network were within corporate policy
• Managed Active Directory accounts and updated policies in a Windows Server 2003 and 2008 environment
• Offered remote desktop support for Microsoft Office 2003 and 2007
• Maintained financial software such as Thomson One, Reuters Plus, Bloomberg, Capital IQ and worked with vendors to keep the market data feeds running.
• Assisted EMessaging group in ZipLip maintenance

Systems Analyst

Confidential, Memphis, TN

Responsibilities:

• Managed SQL servers
• Installed Cisco wireless access points and routers; wired patch panels
• Provided desktop support for Windows XP Professional, Office 2003, MFG Pro
• Racked and configured HP Proliant switches ssisted in server migrations
• Performed maintenance to Shoretel phone system
• Installed and managed proxy hardware and software

Team leader

Confidential, Memphis, TN

Responsibilities:

• Managed group of 12-15 employees
• Coordinated with other depts. to arrange timely flow in operation
• Worked within a time-critical environment
• Led group meetings for organizational improvements
• Maintained communication with other areas to facilitate timeliness and updated information as available
• Directed planning and designating duties for operational needs
• Coordinated with other levels of management for organizational needs or procedural changes and passed these on to group members
• Facilitated operating within government standards for safety and security

Customer Service Support Engineer

Confidential, Memphis, TN

Responsibilities:

• Performed and verified system backups with ArcServe IT
• Supported A4W payroll/attendance software and time clocks
• Performed Wide Area Networking (WAN) troubleshooting issues
• Proxied into servers and workstations using PC Anywhere
• Administered maintenance to Windows NT Domain user accounts, MS Exchange, and Linux-based TWIG (The World Internet Group) e-mail accounts

Systems Administrator

Confidential, Santa Clara, CA

Responsibilities:

• Imaged new computer systems with Symantec Ghost and Power Quest Disk Imager and configured for network access and printing
• Exposure to Nortel Phone Systems i.e., voicemail box creation/deletion, creating extensions, etc.and Cisco switches, routers and hub troubleshooting
• Performed software and hardware installations including LINUX and managed network connectivity
• Provided technical assistance on local issues i.e., malfunctioning peripherals, printers, scanners, as well as network issues
• Created and managed Microsoft Access and SQL inventory databases, Windows NT and 2000 Domain accounts, MS Exchange e-mail accounts and mailboxes