SUMMARY

• Extensive Knowledge and Experience in Infrastructure Planning, Design, Configuration, Implementation, and Management
• Skills in Application and End User Experience Monitoring
• Knowledge of programming concepts
• Network Troubleshooting (Knowledge of the OSI Model), Quick Problem Solving Skills with Software, Server, and Hardware
• Extensive Experience in User and Customer Support
• End User Training

TECHNICAL SKILLS

APM: Dynatrace AppMon

Scripting/Programming Languages & Automation: PowerShell, SQL, Bash, DSC, REST APIs, HTML, CSS, JavaScript

OS: Windows Server 2003, Windows Server 2008 R2, Windows Server 2012 R2, Small Business Server, Windows XP, Vista, 7, 8, 8.1, 10, Mac OS X, CentOS, RedHat, Linux

Virtualization: VMware vSphere, PowerCLI, Hyper - V

Windows Server Administration: IIS, System Center Operations Manager, System Center Configuration Manager, Exchange Server 2003, 2007, 2010, 2013, Exchange Fault Tolerance and High Availability, Active Directory, Group Policy Management, Lync Server 2010 & 2013, Remote Desktop Services (Terminal Server), RemoteApp, Remote Desktop Gateway, Windows Deployment Server, Windows Server Update Services, Office 365, Windows Server Backup & NT Backup, PsTools, Command Line, Distributed File Services

Network: Altigen, Shoretel, PBX, Routers, Firewalls, Switches, Barracuda, Hubs, Wireless Access Points (Aruba, Aerohive, etc.), Modems, Point to Point Wireless, Untangle, Client Side Citrix

Storage: SAN, NAS, RAID

Protocols and Services: VoIP, VLAN, VPN, SMTP, LAN, Wireless LAN, WAN, TCP/IP, FTP, DHCP, DNS, Subnetting

Software: ServiceNow, TechExcel Ticketing System, Jaspersoft, Office, Teamviewer, Watchguard Manager, Symantec PGP, Acronis Backup, Backup Exec, Symantec Protection Suite, Kaspersky, Eset/Nod32, Joomla, Elastix, Asterisk, Photoshop, InDesign, Acrobat, Spiceworks, QuickBooks, Lacerte, TOPS, Proseries, Drake Software, TaxWise

Other Hardware: Racks, Cable Management, Network Cabling, Phone Cabling, 66 Block, Printers, KVM, Postage Machines, General PC Hardware (RAM, CPU’s, Video Cards)

PROFESSIONAL EXPERIENCE

Confidential

Application Monitoring and Infrastructure Engineer

Responsibilities:

• Implementation of Dynatrace AppMon
• Responsible for instrumenting applications across the enterprise, including .Net and Java apps
• Responsible for identifying key data points and instrumentation best practices for applications, including identification of method candidates for sensor placement and capturing return and argument values
• Assisting Application Teams in finding root cause of failures, identifying slow running transactions, and assisting in load test analysis
• Creation of Reports, Dashboards, and Business Transactions for Application Team and Executive Team consumption
• Responsible for upkeep of the Dynatrace Infrastructure, including the underlying OS, consisting of both Physical and Virtual RedHat and Windows Servers.
• Perform regular Dynatrace AppMon Infrastructure Upgrades
• Created scripted solutions for light tough component deployment and upgrade
• Responsible for maintaining Flume Infrastructure for exporting data out to Business Intelligence Tools
• Assist in additional projects, as needed within the company, including scripting and automation projects
• Provide end user training

Confidential

Operations Support / Infrastructure Engineering

Responsibilities:

• Management and upkeep of 24/7 Infrastructure for Business Intelligence division
• Assist in monitoring and management of OSes.
• Part of uplift/migration project from Windows Server 2003 to Windows Server 2012 R2
• Responsible for installation, configuration, and upkeep of always available IIS Server Clusters, as well as applications and sites housed within, using GUI and Command Line (PowerShell and AppCmd) administration, alongside IIS Remote Management.
• Configure and Manage System Center Operations Manager for monitoring and alerting.
• Responsible for implementing OS and Application level Security and Configuration Remediations.
• SSL Certificate Management on Web Servers
• Application Monitoring via Dynatrace and heavy interfacing with developers to solve complex application issues and anomalies.
• Utilization of ServiceNow for Change Management and Incident Management
• Responsible for maintenance and configuration of the Help Desk tool, TechExcel ServiceWise.
• Documentation: Responsible for creation of technical documentation.
• Planning, Deployment, Configuration, and Management, of in-house and third-party applications housed in the IDN infrastructure.
• Interface with multiple teams to solve complex, multi-tiered issues, and minimize downtime.
• Regular meetings with customers to ensure goals are met, problems are solved, new ideas are evaluated and implemented, and make sure the customer’s application is being supported correctly.

Confidential

Network and Systems Engineer & Administrator

Responsibilities:

• Architecture, engineering, and administration of Virtualized Environments (both VMware and Hyper-V) from design to implementation and administration.
• Architecture, engineering, and administration of Windows Environments, includingimplementation and administration of multiple Windows Components and Roles, such as: DFS, Active Directory Planning and Deployment, IIS Management (6.0 to Current), DNS Infrastructure, PowerShell based Scripting and Management, Exchange Management and Deployment, and Lync Planning and Deployment, among other tasks.
• Architecture, engineering, and administration of Network Environments (Wired and Wireless), including Cisco, HP, Dell, and many other brands of networking equipment.
• Support multiple clients, from small (less than 15 people) to medium-large (hundreds of users).
• Provide recommendations for increasing stability, efficiency, redundancy, etc., of systems, as well as ongoing support.
• Work with a large variety of different environments and vendors, all with different implementations of technology with a need for to adapt and discover the infrastructure of new environments quickly and effectively.
• Implementations of multiple backup solutions, including onsite, offsite, and cloud from multiple vendors, including Symantec, Acronis, and Barracuda, and others.
• Training end users on systems and creating documentation for both administrators and users

Confidential

Network Administrator/ Engineer

Responsibilities:

• Support Windows Server environment that includes Active Directory, Exchange Server, and a myriad of HR Block components.
• Advise on all IT purchases and repairs, as well as provide user support.
• Maintain hardware, including network routers, switches, modems, printers, and PBX phone system.
• Responsible for network management and disaster recovery.
• Interface day to day with HR Block technicians for live deployments, updates, etc.

Confidential

Network & Systems Administrator/Engineer

Responsibilities:

• Installed and configure all hardware, including network routers, modems, and printers.
• Configured and rolled out ticketing system for internal use
• Responsible for infrastructure management including deployment, performance tuning, monitoring, and backup.
• Performed recovery and rebuild of internal phone system I was unfamiliar with (Elastix)
• Architecture, engineering, and administration of Virtualized Environments (including both VMware and Hyper-V) from design to implementation and administration, as well as that of Windows Environments, including implementation and administration of multiple Windows Components and Roles, such as: DFS, Active Directory Planning and Deployment, IIS Management (6.0 to Current), DNS Infrastructure, PowerShell based Scripting and Management, Exchange Management and Deployment, and Lync Planning and Deployment, among other tasks.
• Architecture, engineering, and administration of Wired and Wireless Networks, including Cisco, HP, Dell, and others
• Support multiple clients, from small (less than 15 people) to medium-large (hundreds of users).

Confidential

Network Administrator/ Help Desk Technician

Responsibilities:

• Revising, maintaining, and configuring 15-school, enterprise level networks.
• Advised on purchase of new hardware. Optimized existing workstations. Installed and configure hardware, including switches, access points, and printers.
• Responsible for network management including installation and configuration, network performance tuning, security monitoring, and file server backup.
• Responsible for managing and responding to trouble tickets through a ticket management system.
• Responsible deploying a light-touch Windows OS Deployment system for asynchronous OS installs
• Responsible for setting up Active Directory and email accounts for users across the organization

Confidential

Assistant Manager/Sales Representative / IT Support

Responsibilities:

• Sales Representative/ Assistant Manager at Confidential where responsibilities included
• Opening and closing
• Presenting plans, ideas, and solutions to meet potential customers’ needs
• Closing sales prospects, HEAVY amount customer support and service
• General assistance to manager in all areas, including personnel
• Configuration of cellular phone devices
• Keeping track of inventory
• In charge of Network, General Support, and all I.T. aspects at the store