SUMMARY

• I am a high performing, strategic thinking professional with more than 8 years’ experience in IT and analysis. I have successfully developed scalable solutions as well as business processes for groups for my previous employers in their Service - Now initiatives. My focus is to contribute my best by supporting the people around me. My goal is to satisfy and meet the needs of the business and improve the bottom line in a way that will bring all to a status of growth and success.

TECHNICAL SKILLS

• ServiceNow Admin/Dev.
• ServiceNow Catalog
• ServiceNow Apps/Config
• Six Sigma-Black Belt
• Project Management
• ServiceNow Express
• Continuous Improvement
• Business Processes
• Lean Management
• ITSM Management
• ITIL foundation v.3
• Data Analysis & Reporting
• Scrum Master Certified
• Quality Control
• Root-Cause Analysis
• Integrations/Web Services
• Html/CSS/JavaScript
• Training Curriculums

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Advisory-Process, Strategic Vision and Roadmaps, Leadership Buy-in, User Experience, Organizational Change Management.
• GRC. Governance, Risk assessment and Compliance management
• Continuous Business Process Improvement
• Provide best practice methodologies such Scrum Agile, ITIL, CMMI, and Lean Six Sigma.
• Each solution is tailored to your exact business needs - from comprehensive roadmap sessions to 30-day kick-start programs, and all include starter accelerators for rapid deployment to speed your time to market.
• Engage process owners and business stakeholders to translate business requirements into feasible functional requirements for federal and commercial clients on a global scale
• Work with application owners to update workflow tasks and approvals for automated processes
• Security-oriented developer offering more than two years’ experience designing, implementing, integrating, testing and supporting impactful applications developed in diverse, collaborative environments for mobile and tablet devices both Android and iOS platforms
• Known for writing efficient, maintainable and reusable code that preserves privacy and security
• Proficient in object-oriented design, data structures, problem solving, complexity analysis, and debugging
• Configure and implement ServiceNow solutions using scripting as well as leveraging all appropriate components offered by Service-Now to meet specific business needs
• Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, Knowledge, Demand and Release Management modules within ServiceNow platform.
• Evaluate complex business and technical functions to convert into automated workflows and innovative solutions
• Lead and guide offshore resources towards a common development framework, methodology and deliverables
• CMDB & Configuration Management
• Service Portal
• Deliver consistent continuous improvement of user experience, processes and development
• Drive process, UI and workflow delivery with a focus on best practices including ITIL
• Gather user input, lead focus groups and facilitate workshops
• HR Management & HR Catalog
• Performance Analytics
• Orchestration
• Integrations
• Service Portal and CMS
• Service Catalog
• Configuration Automation
• CMS, client scripting, jelly-scripting, business rules, SAML2, LDAP, web services, HTML/CSS, UX Design, Python, Ajax, JavaScript, angular bootstrap. REST, SOAP.

Confidential

Sr. IT Platform Engineer

Responsibilities:

• Engage process owners and business stakeholders to translate business requirements into feasible functional requirements for federal and commercial clients on a global scale
• Work with application owners to update workflow tasks and approvals for automated processes
• Configure and implement ServiceNow solutions using scripting as well as leveraging all appropriate components offered by Service-Now to meet specific business needs
• Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, Knowledge, Demand and Release Management modules within ServiceNow platform.
• Evaluate complex business and technical functions to convert into automated workflows and innovative solutions
• Lead and guide offshore resources towards a common development framework, methodology and deliverables
• CMDB
• HR Management & HR Service Catalog
• Performance Analytics
• Orchestration
• Deliver consistent continuous improvement of user experience, processes and development
• Drive process, UI and workflow delivery with a focus on best practices including ITIL
• Gather user input, lead focus groups and facilitate workshops

Confidential

ServiceNow Solutions Consultant

Responsibilities:

• Meet daily with stakeholders for requirements gathering and branding specifications.
• Developed and implemented the Incident, Problem, Knowledge and Change Management modules including all customizations and/or enhancements from start to finish.
• Created customized applications.
• Provided consultation and analysis of problems while working toward solutions to technical issues and providing knowledge transfers to the client.
• Created custom forms and fields in tasks tables and ACLs to allow staff to input and moderate feedback on Incident Form and Service Catalog incident form.
• Deployed new releases and/ or enhancements
• Maintain and support the platform’s operational functions; and perform system and integration testing.
• Delivered system prototyping to demonstrate requirement fulfillment.
• Writing custom scripts, UI policies, UI actions, business rules, client-side scripting and access controls for client.
• Created custom workflows for Change Management
• Championed the promotion of programmed code from Development to Testing to Production and provided direct post-transition support according to scrum agile and ITIL best practices.