Senior Windows System Engineer Resume Mason, OH - Hire IT People

SUMMARY

Highly accomplished IT professional with over 20 years proven record of facilitating corporate success through effective direction of technology programs, teams, and departments. Expertise in overseeing enterprise system support, infrastructure operations, account management and project management. Adept at technology deployment, change management, and problem solving. Strong background in continuous improvement.

PROFESSIONAL EXPERIENCE

Confidential, Mason, OH

Senior Windows System Engineer

Responsibilities:

Project lead for the Windows 2000 server decommission of over 150 servers.
Assisted with the upgrade of mission critical servers from 2000 to 2003 and 2003 to 2008.
Project co - lead in the decommissioning of old and unsupported Netapp storage array.
Built, patched, maintained servers to spec including 2003, 2008 (R2) and 2012 (R2).
Utilized Platespin or VMconverter to virtualize old and unsupported hardware and performed necessary tuning as required.
Diagnosed, troubleshot and remediated server communication errors within Bladelogic patching and Nagios monitoring tools.
Instrumental with the datacenter cleanup of unused or abandoned servers, saving many thousands worth for unused power over the course of the project.
Participated in high level projects involving datacenter migrations and DC decommissions, using Doubletake, Powershell and VBscripting and completely retooling the servers with new backup, AV, and monitoring tools in their new environment.

Confidential

Wintel Server Engineer

Responsibilities:

Provided server support for Atos infrastructure servers and customers with approximately 3000+ Windows servers combined.
Participated in monthly on - call rotation working high severity incidents and after-hours support to clients
Performed Active Directory administrative duties utilizing Netpro
Responded to incident management and service request cases, submitted through Clarify, HP PPM or via email, regarding hardware problems, outages, file/folder restoration, account administration, DNS and vulnerability patching.
Diagnosed at the hardware and OS levels for problem determination and resolution.
Built, deployed and decommissioned servers, physical or virtual on a VMware ESX farm, to customer specs and also internal security guidelines.
Determined and fixed citrix application/connectivity issues for nearly 5000 users.
Performed package deployment and patching utilizing Microsoft SCCM, WSUS and VMware VCM products.
Participated with a team upgrading Exchange 5.5 to Exchange 2000 and migrating all the various mailboxes
Performed change management and created work order requests using HP Project Portfolio Management (PPM), adhering to ITIL and customer standards.
Providing support and administrative duties for an old Vmware ESX 3.5 environment. Then working working with a project team, helped migrate the 150+ guests off and into a much newer ESXi 5.0 environment that was supported with minimal downtime and no impact to the customer.

Confidential

Senior Computer Technician

Responsibilities:

Performed first level phone support in a high volume call center for hardware and software.
Provided support on a wide variety of platforms in a standalone or networked configuration, including Novell, NT, Windows 9x, 2000. 2003, XP and MAC OS.
Performed system, AS/400 mainframe, exchange, citrix and RSA ACE administration tasks for over 25,000 clients systems.
Utilized various remote control tools to solve common How - To, performance or software issues. Troubleshoot and resolved broadband, dialup, VPN and remote connectivity issues.
Performed systems and services monitoring, utilizing HP openview and responded to outages and escalations as necessary.