Network Support Engineer Resume

SUMMARY

Ability to coordinate groups of vendors, technical and operational team members to resolve complex problems and fulfill the project goal.
Hands - on experience of proactively monitor and resolve customer network protocol problems to ensure the highest levels of performance and availability.
Experience of leading project design, implementation, network testing execution and managing network testing team.
Hands-on experience in network operations, network management, implementation on Cisco, Juniper, Nortel, Alcatel-Lucent, F5 platforms and Linux servers.
Cisco CCNP, Juniper JNCIS-SP/JNCIS-ENT/JNCIS-SEC, Nokia NRS I, II and ISTQB certified.
Working knowledge of TCP/IP, SNMP, SIP, IPv6, SS7, MPLS, PBB-Epipe/VPLS, RSVP-TE, routing (BGP, OSPF) and switching, IP Multicast and QoS.
Firm data security skills of RADIUS, PPP, IPSec, SSL, Firewalls, Datacenter virtualization, IPMI server out-of-band.
Current knowledge of emerging technologies: SDN, network function virtualization(NFV)
Knowledge of telecom techonologies: Frame Relay, ATM, E1/T1, Metro Ethernet, GSM, xDSL, WiFi, GPON, DOCSIS HFC, Satellite VSAT.
Knowledge of ARM processor, RF spectrum, modulation scheme, digital signal processing.
Architecture knowledge of Confidential Broadband DSL Edge network, Confidential IP EVO MPLS, IP MAN, NBN foundation network and Confidential Converged-IMS.
Experience of NBN wholesale access technologies: FTTP, FTTB/N, HFC, FTTC.
Programming experience in C/C++, Java, Unix shell, Postgres SQL, Python script, XML
Effective oral and written communications skills and strong problem analysis.

PROFESSIONAL EXPERIENCE

Confidential

Network Support Engineer

Responsibilities:

Technical support of RSP customer their network testing for the purpose of preparing NBN accreditation, product development, and production network release acceptance.
Service activation and network service assurance of GPON, VDSL, DOCSIS HFC unicast data, voice and multicast services.
Analyse and troubleshoot network issues to ensure the end-to-end service connectivity and respond customer technical enquiries.
Lead and involve the network design and integrate new network element builds.

Confidential

Network Test Lead

Responsibilities:

Test planning, task sequencing/schedulingas well as manage testing resources.
SIP signal tracing with the tools of SBC sniffer and NetScout Geoprobe/IRIS.
Facilitate the resolution of complex technical issues among IP calling device, SIP signaling Broadsoft platform, PSTN system, Ericsson IMS, network engineering.
Provide the product support of voice services over NBN NTD UNI-V analogue port, Confidential -Biz/Digital Business IP voice router and Cisco IP phone.

Confidential

Senior Network Engineer

Responsibilities:

Network design and implementation of the security video streaming and IPv6 features onto the Confidential Secure managed service network.
Migration testing of Telemetry IP network traffic carried over GPON network.
Provide ongoing support as a network technical resource for configuration management and network operations.

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