SUMMARY:

Senior IT Professional with over 10 years of experience in managing and supporting 24/7 mission critical, high availability environments handling all range of responsibilities from engineering, design/analysis, senior administration and tier 2/3 escalation support and troubleshooting for various network technologies for medium to global enterprise environments which includes proficiency in routing, routing protocols, switching, security, firewalls, voice, wireless and data center technologies.

TECHNICAL SKILLS DETAIL:

Routing/Switching Technologies: Cisco Routers (3900, 2900, 1900, 800 Series), Cisco Catalyst Switch (6500, 5500, 4900, 4500, 3750, 3560 - X, 3100), Cisco Nexus 1kv, 2k, 5k Series, Juniper and HP Routers & Switches - WAN, LAN, TCP/IP, Cisco IOS, Spanning Tree Protocol, CDP, ACL, NAT, PAT, RIP, RIPv2, OSPF, EIGRP, BGP, MPLS, VTP, SNMP, SMTP, Static Routing, Stub Routing, VLAN, VLAN Trunking, VXLANs, Multicast routing, HSRP, Portfast, VSS, VPC.

Security/Firewalls Technologies: Cisco Security Manager Suite, Cisco ASA firewalls, Cisco FWSM, Cisco IPS/IDS, Cisco ACS, Advanced Firewall Manager (AFM), Checkpoint Firewall, Juniper SRX series, Palo Alto, Protocols & Standards - AAA, TACACS+, RADIUS, SSH, VPN, IPSec, SSL/IPSec, Data Loss Prevention, Data Management Zone, Pretty Good Protection (PGP), Public Key Infrastructure (PKI), Internet Key Exchange Policy, Port Security, MAC Address Filtering

Wireless/Voice Technologies: Cisco WLC, 802.1x, WLAN, WAP, AP, SSID, Aironet, Avaya, Voice Over Internet Protocol (VoIP), CUCM, UCCM, UCCX, RSTP, SCCP, STP, Quality of Service (QoS), PoE, MMDS, LMDS, CCK, DSSS

Monitoring/Data Center Technologies/APPS: Wireshark, Remedy, Cacti, Nagios, VMware, Solarwinds, Cisco Security Manager Suite, Server, Sniffer, VMware, F5 Big-IP load balancing (GTM/LTM), Cisco AnyConnect VPN mtg, Cisco Prime, Meraki. - Splunk Enterprise, SNMP, DNS, DHCP, FTP, Telnet, HTTP(S), SMTP, tunneling protocols, PTP, SFTP, RDP.

Operating Systems: MS Win Server 2012/2008, SMB2011, Win 8, Win 7, Vista, Linux CentOS, Ubuntu, Mint, Red Hat, Fedora - Virtual Desktop Infrastructure - Citrix XenApp/XenDesktop7.8

RDBMS software: MS SQL Server 2008/2005

Languages: Spanish & French.

PROFESSIONAL EXPERIENCE DETAIL:

Confidential

Senior Network Engineer (NE)

Responsibilities:

• Technical Lead for an enterprise level 24/7 missions critical network encompassing the overall LAN/WAN infrastructure with focus on Data Center, Corporate and all the WAN links along with escalated support for branch locations.
• Core responsibilities includes the overall management and support of the LAN/WAN infrastructure to including proactive network analysis, design, implementation, senior administration and tier 3 escalation support/troubleshooting.
• Design responsibilities includes staying abreast of operational/business, mandatory compliance such as HIPAA, PCI along with the existing network infrastructure to develop network design improvements with focus on improved performance, enhanced security, increase reliability/high availability while meeting mandated budget.
• Engineer responsibilities includes handling new network builds, life cycle refreshes and major as needed upgrades based on following proper change management processes and meeting mandated compliances.
• Other responsibilities included participating in compliance audits, providing qualitative network health reports, vendor relations including licensing, SLA and contracts and acting as SME to other departments and management.
• Core Technologies handled includes all network infrastructure including routers, routing protocols, switching, security, load balancing, virtualization, wireless and voice/video along with monitoring and ticketing systems.
• Secondary technologies included various server operating systems, enterprise applications, network storage appliances, general appliances/devices on the network.

Confidential

Senior Network Engineer

Responsibilities:

• Senior Member to a team of professionals responsible for engineering, administration, day-to-day support, escalation support, installation, configuration, maintenance, client/vendor relations, software/hardware updates and troubleshoot activities in the LAN/WAN enterprise environment.
• Handled technologies by the team include but not limited to LAN/WAN technologies, Cisco routers and switches, server and enterprise applications and desktop technologies.
• Professional responsibilities included documentation, following corporate policies and procedures and scheduling as needed reports to management.

Confidential

Senior Network Engineer

Responsibilities:

• Lead team member responsible for engineering, administration, escalation support, installation, configuration, updates, implementation, setup, monitoring, maintenance, client/vendor relations, project/change management and troubleshooting for various LAN/WAN enterprises.
• Technologies handled by the team include but not limited to routers, switches, Cisco ASA 5500 firewalls, Cisco IOS, VPN, VMware, Data Center, gateways, Microsoft VoIP systems, video conferencing and wireless.
• Specific responsibilities included handling the Microsoft operations systems for Windows and MS Exchange.
• Professional responsibilities which were high priority included documentation, network diagrams, administration, following policies and procedures and scheduling as needed reports to management.

Confidential

Network Engineer/E-NET Instructor

Responsibilities:

• Member to a team of professionals responsible for support, administration, and LAN/WAN technologies.
• Specific responsibilities included desktop support, troubleshooting, technology implementation and installation services to Administration, Faculty and Staff, as well as providing classes as an instructor for their core E-NET curriculum.
• Responsibilities included documentation, administration, following policies and procedures and scheduling reports to management.

Confidential

Network Engineer

Responsibilities:

• Member of a team of professionals responsible for administration, installation, configuration, documentation, change management, escalation support, implementation, maintenance, support, analysis, monitoring and troubleshooting of various network enterprises for all types of city jobs.
• Technologies handled by the team include but not limited to routers, Cisco switches, Cisco IOS, HP switches, Checkpoint VPN/firewalls, HP blade servers, Cisco Call Manager, Cisco Unity, microwave WAN, Citrix Xen App, laser beam, mobile data terminals and wireless for LAN/WAN technologies and enterprise applications and desktop technologies.
• Responsibilities included administration, management, documentation, following corporate policies and procedures, and scheduling as needed reports to management.

Confidential

Senior Support Analyst/Team Leader

Responsibilities:

• Lead to a team of professionals responsible for daily support, maintenance, client/vendor relations, remote support, hardware/software upgrades and troubleshooting of various network enterprises where they worked on systems over the phone because of compliance they could not physically work on the devices.
• Technologies handled by the team include but not limited to routers, switches, wireless routers, handheld devices, printers, LAN/WAN technologies, enterprise applications and desktop technologies.
• Specific responsibilities included handling English and French technical support, CRM applications, Windows XP, Windows 2000, MS Office 2003 and Outlook, and Microsoft operations systems for Windows 7.
• Responsibilities included client/vendor relations which include supply product information, rules, regulations, laws, policies and procedures, compliance, administration, documentation and scheduling as needed reports to management.

Confidential

Support Analyst

Responsibilities:

• Team member of professionals responsible for daily support, upgrades, administration, maintenance, installation, configuration, documentation and troubleshooting of LAN/WAN enterprises environments where they walked doctors through daily support.
• Technologies handled by the team include but not limited to routers, switches, datacenter (cloud based), the internet and enterprise applications and desktop technologies.
• Responsibilities included administration, documentation, following corporate policies and procedures, and scheduling as needed reports to management.