PROFESSIONAL SUMMARY:

• Coordinating end users and vendors during proof of concept tests and assisting them to achieve the desired results and documenting the requirement needs.
• Gathering requirements from users and assisting users to get source files from vendor.
• Creating packages based on the user requirements and company standards and documenting the purpose of decisions taken during the packaging process.
• Good Experience on peer reviews and coordinating test deployments for QA and UAT testing.
• Troubleshooting and modifying packages based on changes in requirements and environment compatibility.
• Experience wif AdminStudio Application Manager tool for Application compatibility testing, managing catalogue and generating reports.
• Creating SCCM Packages and programs for different application packages.
• Creating task sequence and deploying to test environments.
• Creating user and device - based collections for deployments.
• Creating query-based collections and creating SCCM reports for troubleshooting.
• Deploying or advertising packages and troubleshooting the deployments.
• Creating importing and remediating configuration items.
• Capturing, building deploying and managing images.
• Monitoring site health, boundary groups and role-based securities.
• Managing hardware and software inventory and monitoring dataflow.
• Creating reports and building queries in SCCM and SCOM.
• Managing Active Directory users, computers groups and organizational units.
• Configuring and managing group policy preferences and objects.
• Good experience in create MSI packages, using Installshield Admin Studio.
• Strong understanding of Microsoft applications and desktop administration.
• Strong experience in packaging MSI applications for enterprise application deployment via SCCM and Tivoli endpoint management system.
• Experience in different scripting languages including PowerShell, VBscript, Winbatch, AutoIT and Wise Scripting.
• Experience in Creating Transforms (MST) for vendor MSI’s, creating/using Patches (MSP) and Merge Modules (MSM) in Windows Installer.
• Creating custom Actions using VB scripts / PowerShell.
• Experience in creating Windows 10 images deploying through Microsoft deployment tool kit.
• Good Knowledge of Windows Registry, File System, Services, Devices, Security, Active directory services.
• Experience in using windows installer SDK tools such as Orca for package validation, package review/clean up.
• Good experience in deploying images and applications to HP, Lenovo, Dell and chrome book environments.
• Excellent communication, project management and interpersonal skills.
• Good experience on creating Thinapp and APP-V packages and deploying to Citrix environment.
• Good understanding on DNS and DHCP servers.
• Knowledge in project management methodologies, and experience in managing vendors, Escalations, project Communications, Scheduling and Estimations.

TECHNICAL SKILLS:

SOFTWARE: INSTALLSHIELD, FLEXERA ADMIN STUDIO 2016, THINAPP, APP-V 5.1, SCCM 2007,2012 & 2016, VMWARE, CITRIX XENAPPS, WISE PACKAGE STUDIO.

OPERATING SYSTEMS: OS/MVS, VM/SP, DOS, UNIX, VMWARE WIN/2003/2008/XP/Vista/Win 7, Win8, Win 10, MAC OS X.

SCRIPTS: WISE SCRIPT, BATCH, VB SCRIPTS, POWERSHELL, VB.NET CODE, SHELL

COMPATIBILITY TOOLS: MICROSOFT APPLICATION COMPATIBILITY TOOLKIT (ACT), APPDNA

TROUBLESHOOTING TOOLS: ORCA, FILEMON, REGMON, PICTURE TAKER AND INSTED

PROFESSIONAL EXPERIENCE

Confidential, Detroit-MI

Sr. SCCM Application Packager

Responsibilities:

• Worked on building MSI packages and Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement using Installshield Adminstudio 2014.
• Created, edited and customized the Installer package using Installshield 2014, and Orca.
• Used VBScript and PowerShell to customize the installation based on user requirements.
• Used SCCM 1702 for creating machine collections and deployments to coordinated QA and UAT.
• Worked on creating Applications, deployment types and adding supersedence for prerequisites.
• Used Process monitor, Dependency Walker, and Install Watch to debug runtime errors.
• Created Transforms using Tuner, install shield new project.
• Involved in testing the applications and sending it to Quality for QA testing in store environment and doing an End User Acceptance Testing to pass to deployment.
• Involved in troubleshooting and installing apps on production machines.
• Used PowerShell to package complicated applications.
• Involved in helping installing and documenting installation procedure for manual installs on complicated applications.
• Worked on customising the application by creating mst wif best practices.
• Involved in monitoring and troubleshooting client machines.
• Worked on capturing and customizing windows 10 image using MDT and SCCM.
• Worked on creating SQL queries and reports in SCCM.

Environment: Flexera Admin Studio 2016, Windows 7 & 10, Mac, Installshield, SCCM 1702, VMware 12, Orca, PowerShell-4.0, Process Monitor, Install Watch, 15k+ users.

Confidential, Phoenix-AZ

Sr. SCCM Application Packager

• Automating the installation using Adminstudio for mass deployments to end user machines.
• Working on Windows 10 migration and Application Compatibility.
• Leading Flexera WorkFlow Manager for tracking and distributing Package among Team.
• Worked on building MSI packages and Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement using Installshield Adminstudio 2013 and 2015 Professional.
• Created, edited and customized the Installer package using Installshield 2013, Orca.
• Used VBScript and PowerShell to customize the installation based on user requirements.
• Used SCCM 2007 for deployments to coordinated end user testing.
• Used Process monitor and Dependency Walker to debug runtime errors.
• Used Tuner to create transformations.
• Involved in testing the applications and sending it to Quality for QA testing in store environment and doing an End User Acceptance Testing to pass to deployment.
• Involved in troubleshooting and installing apps on production machines.
• Created Thinapp packages for Citrix environment and involved in QA and end user testing.
• Involved in proof of concept on different projects and supported throughout the projects.
• Involved in helping installing and documenting installation procedure for manual installs on complicated applications.
• Worked on customising the application by creating mst wif best practices.
• Involved in developing affective company standards for packaging and documenting packaging process.
• Involved in peer reviewing and coordinating test deployments for QA and UAT tests.
• Involved in monitoring and troubleshooting client machines.
• Creating custom scripts for support and maintenance using powershell.
• Creating and office 365 package and patches.
• Involved in packaging and testing SCCM 2012 client and involved in POC tests.
• Creating windows 10 images and deploying using MDT tool.
• Built the Application Packaging environment for Windows 7 migration project.
• Created preliminary packaging guideline documentation and setup the standards for client based on Application Packaging Best Practice.
• Created Application Compatibility Testing for Windows 10 Process document for client.
• Performed App Compatibility for windows 10. (Upcoming Windows 10 Migration)
• Integrated AdminStudio tool Application Manager wif SCCM 2012 R2, for App Deployment.
• Developing Images for windows 7 and 10, Patching and Reporting using SCCM 2012 R2.
• Repackaging Wizard was used to capture and convert non-windows installer application to MSI.
• Distribution Wizard was used to Deploy Application to machines through Network Location or SCCM 2012 R2 for testing purpose or UAT deployment.
• Created ThinApp packages using InstallShield 2012 Spring and VDI Apps for VDI environment.
• Created Virtual Application using App-V 5.0 and MDOP Sequencer 5.1.
• Wrote and developed VBS for different custom actions and used Powershell, WMI script.
• Handing 3rd party Wells Fargo Loan Management Project wif internal Developers.
• Support Level 3 help desk Ticketing, Maintain LAN/WAN and Cisco Routing and Switch.

Environment: Windows 7,10, Win - XP, Chromebook, Installshield 2013 and 2015, SCCM 2007 and 1606, VMware 11.0.0, Orca, VB Script, PowerShell, Process Monitor.

Confidential

Sr. Virtualization Application Packager

Responsibilities:

• Involved in testing the applications and sending it to Quality for QA testing in store environment and doing an End User Acceptance Testing to pass to deployment.
• Sequencing application wif APPV 4.6.
• Creating, editing, upgrading, and customizing existing App-V packaged sequences.
• Packaging and deploying applications via SCCM through the creation of package sequences in Microsoft App-V.
• App-V server installation, configuration, and maintenance.
• Creating Virtual Application using App-V
• Creating Custom Action using VBScript and Powershell as Per App requirement.
• Participating in major technical initiatives such as virtual infrastructure and application packaging, deployment and App-v 4.6 to 5.1 migration, providing key technical support in day-to-day sustainment and engineering functions.
• Fixing converted apps from App-v 4.6 to 5.1
• Assisting in New Virtual Desktop build and reimaging. Troubleshooting issues wif applications in Virtual machines. Widely working on Xendesktop and XenApp.
• Experience in Sequencing applications using APP-V 4.6 to 5.1
• Support for all application issues via Remote Desktop Connection, Dameware NT Utilities, Support Soft Application, Netmeeting & Sometime.
• Develop and maintain standard operating procedures for VDI environment.
• Test and document implementation guidelines for VMware technologies being deployed in the data centers.
• Assist the team defining standards for virtualization technologies and best practices for their use.
• Analyze and troubleshoot VMware server deployment and virtualization issues.
• Identify important potential technologies and approaches to address current and future needs wifin the enterprise, evaluate their applicability and fit, and make recommendations.
• In depth applied knowledge of monitoring VMware Operations Manager, VM tuning, and capacity planning.
• Installing VMware vSphere 5 and created virtual machines on ESX 5.5 Servers. Created standard images and deployed servers from the images.
• Worked on VMware Horizon view, VMware vSphere Client.
• Created, edited and customized the Installer package using Installshield 2013, Orca.
• Used VMWare to build desktop and server workstations.
• Created custom actions wif in MSI to make the app work according to the company standards.
• Tested the applications in the Lockdown environment before sending the application to QA.
• Documented the steps and procedures for all the applications.

Environment: Windows 7, Chromebook, Installshield 2013, Flexera Adminstudio 2013, SCCM 2012, VMware 11.0.0, Orca, VBScript, Process Monitor.

Confidential, Lincolnshire, IL

Desktop Support Packaging Engineer

Responsibilities:

• Involved in gathering user requirements and analysing application compatibility on windows 7 and windows XP Environments.
• Coordinated wif end users for quality test before deploying to production machines.
• Coordinated wif application vendors to customize applications according to company’s environment.
• Automated the installation using Adminstudio for mass deployments to end user machines.
• Worked on Various applications to build MSI packages and Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement using Install Shield and Adminstudio 2013 Professional.
• Used VMWare to build desktop and server workstations
• Created custom actions wif in MSI to make the app work according to the company standards
• Tested the applications in the Lockdown environment before sending the application to QA
• Documented the steps and procedures for all the applications.
• Worked on Various applications to build MSI packages and Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement using Installshield, Adminstudio 2013 Professional.
• Edited and created customized packages using Wix Edit, Advanced Installer.
• Worked on .REG files like creating/merging, debugging the invalid entries and working wif existing Registry using VB Scripts etc.
• Worked wif Orca to edit the MSI tables, Merge Modules.
• Deployed packages into test Environment for QA and EUT testing using System Centre Configuration Manager.
• Used VB Script to customize the installation based on user requirements.
• Used Process monitor and Dependency Walker to debug runtime errors.
• Used Tuner to create transformations.
• Involved in testing the applications and sending it to Quality for QA testing in store environment and doing an End User Acceptance Testing to pass to deployment.
• Involved in monitoring and troubleshooting client machines.
• Created custom scripts for support and maintenance.

Environment: Windows 7, Installshield 2013, Flexera Adminstudio 2013, SCCM 2007 & 2012, VMware 8.0.0, Orca, VBScript, PowerShell, Process Monitor.

Confidential, Hicksville -NY

Application Packager

Responsibilities:

• Worked on Various applications to build MSI packages and Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement using InstallshieldAdminstudio 2013 Professional.
• Converting Wise Packages which are created using Wise script into MSI Packages using install shield.
• Editing on creating customized packages using Wix Edit, Advanced Installer.
• Worked on .REG files like creating/merging, debugging the invalid entries and working wif existing Registry using VB Scripts etc.
• Built the environment for packaging.
• Preliminary packaging guideline documentation and setup the standards for the team.
• Used Flexera AdminStudio 11.5 SP1 as the basic tool for packaging.
• Modified vendor MSI, created MST using InstallShield, and edited tables, created components.
• Created custom actions in MST for giving folder permission, user permission.
• Wrote various custom action in VBScripts.
• Worked on windows migration.
• Working wif Orca to edit the MSI tables, Merge Modules.
• Using Procmon and Dependency Walker to debug runtime errors.
• Deployed packages into QA and Production Environment on store level using Tivoli endpoint management tool.
• Involved in testing the applications and sending it to Quality for QA testing in store environment and doing an End User Acceptance Testing to pass to deployment.
• Involved in monitoring and troubleshooting client machines.
• Creating custom scripts for support and maintenance.

Environment: Windows 7, Install Shield 2013, FlexeraAdminstudio2013,Tivoli Endpoint Management, VMware 8.0.0, Orca, VB Script, Install Watch Pro and Process Monitor.

Confidential, Minneapolis, MN

Application Packager

Responsibilities:

• Edited and customized the Installer package using Installshield 2013.
• Converted Wise Packages which are created using Wise script into MSI Packages using installshield.
• Worked on .REG files like creating/merging, debugging the invalid entries and working wif existing Registry using VB Scripts etc.
• InstallShield Admin Studio 11.5 to repackage the application packages and to take the snapshot of the pre-install and post-install and capture the changes.
• Created the Windows Installer setup packages (.MSI) using Admin Studio
• Created Transforms (MST) against vendor provided MSI applications, as per package requirement
• Used VB Scripts to make the applications work
• Used Filemon and Regmon tools for monitoring the files and registry keys accessed by the application, as part of troubleshooting
• Extensively worked wif Orca to edit the MSI tables, Merge Modules.
• Used Filemon, Regmon, Procmon and Dependency Walker to debug runtime errors.
• Used Tuner to create transformations and installshield to add custom actions according to the requirements.
• Created Packages and programs in SCCM based on requirements.
• Created device collections in SCCM and deployed applications for testing purposes.
• Deployed packages into QA and Production Environment on store level using SCCM 2007 deployment tool.
• Involved in testing the applications and sending it to Quality for QA testing in store environment and doing an End User Acceptance Testing to pass to deployment.
• Involved in monitoring and troubleshooting client machines.
• Creating custom scripts for support and maintenance.

Environment: Windows 7, Install Shield 2013, Flexera Adminstudio 2013, SCCM 2007, VMware 8.0.0, Orca, VBScript, Install Watch Pro, Filemon, Regmon and Process Monitor.