SUMMARY

• Over 6 years’ experience in Configuration Management, Build and Release Management using JIRA on UNIX and Windows environment, GIT, CVS, Subversion, TFS, IBM Rational ClearCase.
• Extensively involved in various phases of Software Development Life Cycle (SDLC) with experience in managing testing lifecycle (STLC) using Waterfall, Agile, MSF, V - Model, RUP, and RAD Models.
• Experience in creating Test Plans and designing test cases covering all test conditions and eliminating redundancies.
• Experience in interacting with Business Analysts, Developers, Technical Support and help them base line the requirement specifications.
• Experience working with applications hosted in different Data Centers and Clouds. Strong experience working with SCM, DBA, Infrastructure, and System Admin Teams for verification of systems, applications, and infrastructure during Data Center Migrations.
• Support, compile and troubleshoot Atlassian tools, Design custom JIRA workflow.
• Train, guide, and assist development groups in use of JIRA/Confluence as well as plugins such as AGILE, Subversion, Utilities, and reporting capabilities, etc.
• Compile and analyze development and operational bug reports. Support JIRA Project Administration involving custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations.
• Manage various development tools, testing tools and monitoring tools.
• Plan, evaluate, deploy, operate, and maintain tools to suit the expanding user-base.
• Provide training to technical and non-technical teams to use Atlassian tools.
• Compile and analyze development and operational bug reports. Also Install, Upgrade Atlassian products.
• Troubleshooting and fixing errors common to Applications and Application servers.
• Developing various customized reporting tools using API to generate complex test execution reports, User permission report etc.
• Extensive experience as lead for the implementation of manual, automation, performance, and smoke tests using HP UFT/QTP, Load Runner.
• Extensive experience in test estimations, scheduling, strategy, risk analysis and reporting.
• Experience in conducting different types of testing including White Box Testing, Black Box Testing, GUI Testing, Data Driven Testing, Back End Testing, Integration, Regression, Sanity, Functional and System testing, Load Testing, Stress Testing, Performance Testing.
• Strong experience in administration of mercury suit and well experience in installation of QTP, Load Runner and Quality center on a clustering and load balancing environment.
• Experience in installation of all types Automation tool, Add-Ins, and 3rd party connectivity tools.
• Setup the e-Mail system with SMTP or IIS SMTP protocols.
• Hands-on experience using QuickTestPro, Win Runner, Quality Center/Test Director, Load Runner.
• Solid experience in Develop, Review, Execute, and Maintain Test Plans, Test Cases, and Test Procedures.
• Expertise in Manual and Automation Testing Client / Server, Mainframe & Web applications.
• Strong understanding of QA Principles, QA Process, Use Cases, and Software Development Life Cycle.
• Experience in Data Driven testing and parameterize the Performance Session Scripts. Proficient in the use of various testing tools such as Mercury Interactive tools and Rational Suite.
• Developed numerous Load Scripts based upon the functionality and to perform the application.
• Responsible for test preparation, execution, reporting, and supervising daily activities of team.
• Involved in providing training on new products and responsible in preparing training documents.
• Flexible to work on weekends and after business hours to support Planned Production Deployments.

TECHNICAL SKILLS

Operating Systems: MS Windows XP/2000/NT/98, UNIX, Linux, MS DOS

Database: Oracle 12c,11g and 10i, PL/SQL, SQL 2005 and Enterprise

Atlassian Tools: Jira, Jira Agile, Jira Service Desk, Confluence, Fisheye, Cruicble, Bamboo, Crowd

Tools: ANT, Maven, MSbuild, Cruisecontrol, IBM clearcase, and Hudson

Processes: MS Windows XP/2000/NT/98, UNIX, Linux, MS

PROFESSIONAL EXPERIENCE

Confidential, Richardson TX

Atlasssian suite admin

Responsibilities:

• Currently working as Atlassian Systems Administrator handling JIRA, Confluence, JIRA Service Desk.
• Developed Jira service desk portals, setup SLA in JSD(Jira service desk) as per team policies.
• Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
• Upgraded JIRA, Confluence in minimal downtime.
• Setup JIRA "JQL Tricky" plugin, to help users for tracking on their dashboards using a JQL or by configuring manually.
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Worked on many P0 and P1 level Jira and Confluence tickets.
• Worked on Lucid charts for the Big data flows and tested new plugins for Jira lucid chat plugins.
• Provided ongoing support and configuration for JIRA project, workflows, Screens, fields, permissions, and other Admin tasks
• Created custom templates for use within Confluence
• Prepared projects, dashboards, reports and questions for all JIRA related services.
• Added New Steps in a JIRA workflow, Added new transitions in a JIRA Workflow
• Performed Data/issues migration from remedy to Jira via CSV importer.
• Modified the transitions in an inactive workflow and associated to an active project
• Managed portfolio for the all the projects in the JIRA instance
• Managed and upgraded JIRA and confluence 7.x-7.5.2
• Setup JIRA "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
• Helped developers in introducing in Atlassian API.
• Maintain Documentation about new releases and best practices for both users and team.
• Mentored several users/Teams in the usage of jira Agile.
• Evaluated existing JIRA instance and resolved performance issues.
• Installed and managed plug-ins for JIRA like EazyBI, nfeed, Zephyr for JIRA, Automation for JIRA, Template Epic cloner, Project Configurator, Action For JIRA Service desk, Cannon responses
• Developed custom Fields for the inter calculation of priority score. setup new AWS linux machines for environment setup, manage AWS console to open ports, manage security groups etc.
• Install service desk and setup portals. help users with JQL usage. provide ongoing support to address users issues, make sure tools run efficiently to support users 24 x 7
• Responsible for writing and executing Functional, Regression, Exploratory, Sanity, Black box tests.
• Tested GUI Visualization creation using data sources from supported data sources (SQLServer, Oracle, Infobright, Vertica, MySQL, Postgres)
• Tested proprietary data grammer that replicated common SQL Operations from supported data sources.
• Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Manage user permissions to tools according to the needs of projects and teams.
• Administer the system including but not limited to setting up new users, groups, projects, and configurations.
• Day-to-day management and administration of Atlassian tools, including workflows, user accounts, custom; fields, dashboards, reports, security schemas, issue schemas, project creation, etc.
• Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
• Setup JIRA Sandboxes and test new plugins and add-ons to ensure compatibility.
• Work with stakeholders to determine ways to optimize/improve Jira setup and workflows.

Confidential, Chicago, IL

DevOPs Engineer/Jira Admin

Responsibilities:

• Developed Jira service desk portals, setup SLA in JSD(Jira service desk) as per team policies.
• Fully manage the whole releases which includes estimation, writing of test plan and test cases, feature testing, bug-verification, regression testing.
• Worked on Lucid charts for the Big data flows and tested new plugins for Jira lucid chat plugins.
• File, Review, Seek Approvals, Verify and Close Change Control tickets which provide the steps for deploying the code in the production servers.
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Supporting complex Atlassian environments and have experience with integrating Atlassian tools.
• Setup JIRA "JQL Tricky" plugin, to help users for tracking on their dashboards using a JQL.
• Provide support in deploying code or implementing tickets in staging or production servers.
• Check for exceptions and perform sanity check on the staging servers both without live traffic and after traffic is turned on the servers.
• Sanity check on the live site, which included testing all the servers to validate user behavior.
• Used Mercury Quality Center for updating and generation of reports.
• Manually tested and executed test cases.
• Sanity check on the live site, which included testing all the servers to validate user behavior.
• Coordinate with India team and developers.
• Setting up of QA Environment which includes installation of Kana Application Server, Web Server and Reports.
• Preparation of test cases based on Functional specifications. Execution of test cases, bug reporting and bug verification.
• Involved in Patch Testing, Compilation Kit Testing, Functional Testing, Performance Testing of Kana Products.
• Handled multiple projects Confidential the same time.

Environment: GIT, SVN, Linux, Windows, PERL, ANT, Maven, MS build, Jenkins, Hudson, JIRA, SVN, Makefile, Build Forge, Ant build files, Unix Shell Scripts, Code Collaborator.