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Network Engineer Resume

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Columbus, OH

WORK EXPERIENCE:

Network Engineer

Confidential, Columbus, OH

Responsibilities:

  • Confidential Protection Specialist duties
  • Full time engineering support for all primary systems such as network based IDS and IPS sensors Examples of the product/project areas are the installation, configuration and deployment of:
  • Network IDS and Network IPS with blocking enabled
  • Responsible for making configuration changes and Confidential appliance device upgrades and also assist in adding and removing appliances from the network
  • Work as part of a team adding 2 new Confidential CM management devices and 32 additional Confidential appliances to the network.
  • Confidential email - based and network-based zero day and behavioral based malware protections

Network Administrator

Confidential

Responsibilities:

  • Assists in operating and maintaining the Defense Information Systems Agency Local Area
  • Network (LAN) and Wide Area Network (WAN) environment so as to provide reliable communication to the Defense Information Systems Network (DISN).
  • Ensure data integrity and availability on classified and unclassified systems.
  • Provide network connectivity and troubleshooting for the DISA Defense Enterprise Computing Center(DECC), Non - classified Internet Protocol Router Network (NIPR) and Secure Internet Protocol Router Network (SIPR) Demilitarized Zone (DMZ) infrastructure.
  • Provide customer support and troubleshooting for high priority applications to ensure maximum uptime.
  • Communicate with customers in a timely manner providing updates on incidents while ensuring data integrity and adhering to classification standards.
  • Work incidents assigned in a timely matter to ensure customer receives excellent service while adhering to the priority standards set forth in the Standard Operating Procedures (SOPs) and
  • Tactics Techniques and Procedures (TTPs) set forth for change control, maintenance, and incident management.
  • Monitor network equipment, health, and connectivity utilizing CA Spectrum/eHealth softwarenetwork packet capture tools, and scripts to ensure network integrity, uptime, and analyze different trends in the LAN/WAN environment.
  • Troubleshoot network outages and other problems related to the LAN/WAN, diagnose the problemand apply appropriate break-fix action where necessary in a fully operational environment.
  • Ensure high availability and fault tolerance by configuring and managing redundant network devices.
  • Install, configure, and manage networking devices from a multitude of vendors in a large data center environment
  • Manage and maintain multiple firewalls, routers, and switches from different architectures.
  • Manage and maintain multiple load balancing and proxy equipment that provides local and global load balancing from different architectures.
  • Manage Cisco IronPort email and web security gateway and management products in support of Defense Enterprise
  • Manage and maintain DNS zone files for multiple areas of operation.

System Engineer

Confidential

Responsibilities:

  • Ability to operate VTC and AV equipment (Polycom and Tandberg Management Suite)
  • Assist in video conference reservations and video conference call setups (MGC Manager, Web Commander)
  • Provide general video conference call support with end users
  • Monitor and respond to equipment alarms with ability to troubleshoot problems to a full resolution
  • Perform manual call setups and reconfiguration on Digital Access Control System (DCCS), MCU and Inverse
  • Multiplexer (IMUX) as necessary Knowledge and troubleshooting of PRI and BRI Interfaces
  • Understanding of Crypto security equipment, i.e., KIV - 7, KG-194.4.; keymat handling/destruction procedures
  • Responsible for adherence to and knowledge of all Confidential policies and procedures

VTC Engineer - Team Lead

Confidential, Columbus, OH

Responsibilities:

  • Ability to operate VTC and AV equipment (Polycom and Tandberg Management Suite)
  • Assist in video conference reservations and video conference call setups (MGC Manager, Web Commander)
  • Monitor and respond to equipment alarms with ability to troubleshoot problems to a full resolution
  • Perform manual call setups and reconfiguration on Digital Access Control System (DCCS), MCU and
  • Inverse
  • Multiplexer (IMUX) as necessary Knowledge and troubleshooting of PRI and BRI Interfaces
  • Understanding of Crypto security equipment, i.e., KIV - 7, KG-194.4.; keymat handling/destruction procedures
  • Responsible for adherence to and knowledge of all Confidential policies and procedures
  • Experience with Tandberg (Cisco Telepresence), VCS, Polycom, Codian, Cisco Jabber MOVI and different types of Gateways and Expressways.
  • Administration of various endpoints and related devices.
  • Experience in COMSEC management, Kiv7, Kiv7M, KG-194/A, KIV-19/7HS, CYZ 10, KYK13Creston and AMEX Control systems, Auto Patch A/V Matrix Switching Systems, Polycom/Tandberg VTC equipment, MPS 800, Codian Bridge, Cisco Catalyst 2950 switch, Cisco Catalyst 3560 switch, V-brick IP TV
  • Provide global video teleconferencing bridge services in a secure, 24x7 shift-work environment. MX2800Cisco routers and switches, US Robotics modems, Telco Systems Access35 CSU/DSU and Tellabs DCCS for T-1 circuit connections.
  • Serves as a telecommunications specialist with day - to-day accountability for planning, coordinatingscheduling, and providing video teleconferencing (VTC) support to a military headquarters.
  • Ensures all conference rooms audiovisual equipment satisfies the clients' requirements

VTC Technician - Network Specialist

Confidential - Columbus, OH

Responsibilities:

  • Ability to operate VTC and AV equipment (Polycom and Tandberg Management Suite)
  • Assist in video conference reservations and video conference call setups (MGC Manager, Web Commander)
  • Provide general video conference call support with end users
  • Monitor and respond to equipment alarms with ability to troubleshoot problems to a full resolution
  • Perform manual call setups and reconfiguration on Digital Access Control System (DCCS), MCU and Inverse Multiplexer (IMUX) as necessary Knowledge and troubleshooting of PRI and BRI Interfaces
  • Understanding of Crypto security equipment, i.e., KIV - 7, KG-194.4.; keymat handling/destruction procedures

VTC Technician /Network Administrator

Confidential

Responsibilities:

  • Provide VTC Bridge Support to internal & external customers utilizing excellent verbal & oral communication skills
  • Familiar with various types of VTC equipment to include Tandberg Management Suite, PolycomCodiansDISN Video Services, IP, point to point. Proficient in the use of AMX Touch panel.
  • Tasked to ensure that VTCs are scheduled, set - up, and connected on time and troubleshoot with AT&T and ther bridges to resolve any issues that arise.
  • Router & Switch configuration. Port-security, mac authentication, 802.1x. STP. Troubleshooting. VLANs.
  • Performed network and system analysis to detect and prevent network intrusions using various techniques
  • CME and VOIP configuration knowledge.

VTC Specialist

Confidential

Responsibilities:

  • Provide network, help desk, and computer technician support to ensure system connectivityconfidentialitysecurity validation, availability, data integrity and data recovery
  • Performing system installation and configurations, establishing network addresses and connectionsmonitoring system performance, adding and removing users, establishing shared file and print systemssupporting hardware and software maintenance and upgrades, conducting system and data backups and recovery and security checks
  • Receive incoming phone calls and emails assisting customers with application issues, web site issuespassword resets, printer issues, connectivity issues and provide fault isolation and routine operational testing of VTC systems
  • Perform VTC scheduling & coordination with HUB and Site locations.
  • DISN VIDEO SERVICES (DVS - WS) knowledge

Help Desk Analyst

Confidential

Responsibilities:

  • Assisting Customers with VTC modification, scheduling and other issues
  • Respond to incoming phone calls and emails to assist with application issues, web site issues, login problemsetc.
  • Creating Remedy tickets and providing first call resolution, or if necessary forwarding the ticket to the relevant department to handle the issue.

Network Engineer

Confidential

Responsibilities:

  • Place and receive calls from business customers to ensure that Confidential is meeting their needs in the form of connectivity, PIP, IPVPN, Frame Relay, ATM, MPLS, etc. Working outage tickets from open to resolution.
  • Possess an in - depth understanding of LAN and WAN concepts and possess strong troubleshooting skillsespecially TCP/IP, QoS, VoIP, IPSEC and routing protocols
  • Performs proactive monitoring of network element alarm and alerts to identify the components/ elements which may lead to or already causing network degradation.
  • Perform router and switch upgrades. Perform configuration of access control lists
  • Proficient in performing circuit troubleshooting and working with telcos and 3rd party vendors to isolate and fix circuit issues (DSL, T1, T3, etc).
  • Determines course of action to isolate and identify problem sourcesincluding desktop/server operating systems, and expedite corrective actions.
  • Coordinates efforts in isolating, analyzing, identifying and resolving network issues requiring Level II support.

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