Network and Security Operations Engineer Resume

QUALIFICATION SUMMARY

13 years of experience in WAN/LAN Network Support, Design and Provisioning
4 years Checkpoint Security Firewall Support, Design and Provisioning
CCNP Certified - 2018

TECHNICAL EXPERTISE

Certifications: CCNP (R&S), CCNA, MCSE 2003

Routers: Cisco 2800, 2900, 3700, 4500, 6500, Nexus 7K

WAN/MAN Platform: Adtran DSU/CSU

Network Platform: Spectrum, SolarWinds, Ehealth, ArcSight, Remedy, SecureCRT, HPNA

Security Platform: Cisco PIX Firewall, Checkpoint Firewall, Juniper SSG 140, SSG420, CSPM, Data Encryptions, MacAfee

Software: UNIX, Windows NT, Windows 2007, XP,7, Microsoft Office Suite, Lotus Notes, Microsoft Outlook

Technology and Facilities: MPLS, VRRP, VOIP, TCP/IP, ATM, (T1/T3), FDDI, NAS, IDNX, ISDN, LOAD BALANCER, F5, A10 Networks, Brocade, CSS11500, ACE

Protocols: QOS, DNS, HSRP, RIP2, EIGRP, Frame/Relay, BGP, IPv6, LDP, OSPF

PROFESSIONAL EXPERIENCE

Confidential

Network and Security Operations Engineer

Responsibilities:

Manage and support WAN Edge routers and circuits for different Business units in ISOS.
Migrate existing network infrastructure from BT managed services to Orange MPLS
Actively monitor network outages and related problems using Spectrum and Solarwinds
Acknowledge alarms and work to resolve the issues on a timely manner to meet the SLA
Respond to network issues via the phone and email and join alarm point conference bridge
Provide WAN in-depth troubleshooting during DR test and Emergency CRQ
Reconfigure customer’s edge router for duplex mismatch, switch port configuration
Involve in testing and troubleshooting WAN failover tests and DR tests
Troubleshoot issues on Nexus 7000 switches at our Data center
Troubleshoot customers VPN connections and token issues
Setup Sniffer spans to investigate network related issues like latency and FTP slowness
Resolve DNS issues, circuit problems, DDos attack, Server connectivity issues
Open Cisco TAC cases for routers and switches replacement for various customers
Operate customer WAN optimization and application compression environment base on product family from Packeteer/Riverbed.
Actively contribute to improve and map LAN/WAN/Firewall processes wifin ITIL framework
Contribute to the achievement of customer satisfaction by proving best in class support
Understand complex LAN/WAN optimization integration wif WAN, LAN, Wireless, VoIP customer network
Performed Core swap of Cisco 4503 from 3750 stacked switching environment.
Performed Core swap of Cisco 6500 to Nexus 7K.
Build Site to Site VPN connection on Checkpoint R77 firewall(s).
Collaborated wif other functional teams to perform a complete enterprise wide Checkpoint firewall refresh.
Supported Global IT operations wif WAN RFP project migration to 3rd party ISP vendor.
Performed technology Audit for/as requested for new business site/account acquisition.

Confidential, NJ

Source for Teachers

Responsibilities:

Trenton Board of Education - provided technical halpdesk and operational assistance wifin Trenton School District.
Review and document reports and provide the reason for outage after circuits have been repaired or restored.

Confidential, Princeton, NJ

Service Desk Project Lead

Responsibilities:

Service Desk Project Lead for Clariant customer account.
Support and maintain networks for Fortune 500 Business customers.
WAN and MPLS service towers (over $57 Million account wif over 200 sites globally).
Troubleshoot circuits dat are down or degraded. Perform loop tests wif the Local Exchange Carriers (LEC) to isolate and restore circuits.
Perform and review trace routes on customer’s circuits for errors, latency, high bandwidth utilizations or routing anomalies.
Modify and reconfigure customer’s routers due to upgrade or change.
Review and document reports and provide the reason for outage after circuits have been repaired or restored.
Troubleshoot customer’s network and Circuits wif the Local Exchange Companies (LEC), Cisco Engineers and other partners.

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