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Solutions Engineer/ O365 Engineer Resume

Atlanta, GA

SUMMARY

  • Experienced over 6 years in implementing, designing and support of technologies in information technology field.
  • Experience in different Microsoft products including Exchange 2013, 2010, 2007, 2003 and Office 365, Lync, Skype for business and MS office suites.
  • Designed, configured, implemented and maintained an enterprise messaging environment including office 365, Exchange 2013/2010/2007.
  • Deployed and implemented the different roles in the Microsoft exchange environment: Edge transport, Mailbox, CAS array, Hub transport and unified messaging.
  • Responsible for all components of Office 365 including one drive, Skype for business, yammer and SharePoint.
  • Supporting the end user production environment with implementing and maintaining Active directory environment.
  • Designing and implementing AD cross forest migration or new forest implementation across all windows server platforms.
  • Experienced in configuring and deploying the Mailbox servers.
  • Implementing and Managing Client Access Servers.
  • Expertise in providing solutions for High Availability in Exchange.
  • Planning, configuring and managing Messaging security, Administrative security and auditing.
  • Experience in Monitoring, troubleshooting the server using tools such as event viewer, MMC, Exchange Management shell, power shell.
  • Defining security boundaries with GPO structure implementation.
  • Planning, provisioning and deploying Office 365.
  • Experience Office 365 migrations and hybrid solutions.
  • Expertise in migration of Microsoft messaging technologies of newer versions.
  • Migration from On - premises to online Office 365, like Exchange, SharePoint, Active Directory, SCCM, Rights Management or SQL Server
  • Knowledge in Synchronizing Directory from On-premises to Office 365 using different Identities as per business needs.
  • Experience in Security and Compliance by Managing Data loss prevention and Data governance.
  • Proficient in message tracking and troubleshooting to resolve mail delivery issues.
  • Support assistance in public folder creation, replication, rights assignments, free busy related issues, offline address book, and Calendaring services.
  • Team player in implementing and deploying MS infrastructure and MS Office 365.
  • Experience in Administering Exchange Online using ECP or EAC (Exchange Admin center).
  • Worked with business units to in corporate Office 365 and cloud-based solutions into business operations.
  • Have provided support for server 2008/R2 2012/R2 on the components, exchange 2007/2010/2013 , AD, Networking issues with DNS, DHCP, IIS etc.
  • Architectural Design of Hybrid SharePoint environment including 2010, 2013, Office365 instances in a cloud and on-premises environments.
  • Design and support all SharePoint instance in 3 environments (DEV, STAGE, PROD).
  • Design of new SP2013-based shared services project as a part of gradual upgrade of corporate SharePoint 2010 instance.
  • Strong understanding of Microsoft Azure Active directory, including synchronization, conditional access, ADFS, WAP, business to business federation and operational and security controls.
  • Exchange, SharePoint, Active Directory, SCCM, Rights Management or SQL Server.
  • Experience with IBM Security Access Manager, IBM DataPower, MobileIron, Azure PaaS or SQL Server a plus.
  • Interacted with Architect & implemented Cloud /Azurebased systems as a part of POC in the pitching process

TECHNICAL SKILLS

Cloud Technologies: Office 365/ADFS/Dir. Synchronization/Microsoft Azure.

Server: Windows server 2003, 2008/R2, 2012/R2.

Messaging System: Lync 2010/2013, Exchange 2003, 2007, 2010, 2013 and Ofice365.

Configuration/protocol: DNS, DHCP, RAS, VPN, TCP/IP, SMTP, IMAP, POP3.

Migration Exchange: 2007 to 2010, 2010 to 2013, 2013 to Office 365.

Scripting Languages: PowerShell

PROFESSIONAL EXPERIENCE

Solutions Engineer/ O365 Engineer

Confidential, Atlanta, GA

Responsibilities:

  • Provide support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook, E-mail, Calendaring & Scheduling.
  • Implementation of EOP security in exchange environment.
  • Maintaining the project infrastructure, meetings with clients and explaining them
  • Performed a multiple administrative task in ECP and administering the Users, SFB, Password, Exchange and Security Management.
  • Extensive experience in configuring and managing. Troubleshooting physical, Virtual infrastructure in cloud and ON premises on Windows Server, Active directory, Networking Storage, VMware, Hyper-V.
  • Migration of Exchange 2010, 2013 to office 365, using some professional tools like Bittitan Migrationwiz and expertise in gathering information using PowerShell scripting.
  • Migration of SharePoint to Azure by developing new farms and restoring the content from database.
  • SharePoint migration using the tools like Sharegate, Quest, Docave and Microsoft SharePoint tool.
  • Providing High Availability Solutions (DAG) for User Mailbox Databases.
  • Installed and administered Enterprise Vault archiving environment.
  • Manage and Administer Microsoft Exchange/Skype for Business server and Active Directory Infrastructure.
  • Experience with Active Sync and EWS (Exchange Web services).
  • Experience with windows clustering services and deploying CCR, SCR, LCR.
  • Responsible for documentation of the Microsoft O365/Exchange and Messaging-computing environment.
  • Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policy etc.
  • Troubleshoot with Symantec engineers on various issues and Enterprise Vault upgrades from 7.5 to 10.
  • Cloning, deploying VMs to template, Templates to VMs, VMotion, Storage VMotion etc. Configured the NTPserver in ESX server for the time synchronization between ESX and VMs.

Environment: Office 365, IMAP, Windows server 2008/2012 servers, Microsoft Exchange Server 2007/2010/2013 , Active Directory, DNS, Outlook Anywhere and Skype for Business, VMware.

Senior Exchange/Office 365 Engineer

Confidential, Shelton, CT

Responsibilities:

  • Working and Deployed with upgraded Microsoft Exchange 2013 to Office 365 Environment.
  • Planned a Retention solution for Exchange server 2007/2013 and Backup for Enterprise Network and Active directory.
  • Performed a multiple administrative task in ECP and administering the Users, SFB, Password, Exchange and Security Management.
  • Implemented single-sign ON Authentication method with Office 365 and configured DirSync and ADFS for Active Directory Synchronization.
  • Migration from 2007 to 2013 as well 2013 to Office 365.
  • Troubleshooting Experience with Outlook, Exchange server, ActiveSync, EWS and OWA.
  • Migrating from Physical Server to Virtual Server.
  • Creating and deploying of operating system template images using VMware infrastructure clients.
  • Migrated (P2V, V2V) servers by using VMware converter and updating VMware tools on guest.
  • Extensive experience in configuring and managing. Troubleshooting physical, Virtual infrastructure in cloud and ON premises on Windows Server, Active directory, Networking Storage, VMware, Hyper-V.
  • Troubleshooting Skype for Business issues.
  • Manage and Administer Microsoft Exchange/Skype for Business server and Active Directory Infrastructure.
  • Management of the Microsoft Clusters.
  • Vast experience in troubleshooting and resolving both client and server-side issues.
  • Implementation of Tenant Office 365 with Azure AD connect and ADFS for single Sign ON.
  • Upgrade form ADFS 2.0 to ADFS 3.0.
  • Responsible in maintaining the settings of connectivity with Outlook and User Mailboxes. Met with requirements for the External connectivity Exchange i.e. OWA, EWS, ActiveSync and Outlook Anywhere.
  • Migrated all existing PST file data into archive repository and created Group policies preventing PST creation to archive PST eradication within the Enterprise.
  • Performed trouble shooting issues of Office 365 including mail routing issues.
  • Prepared on premises AD infrastructure for migration effort by using IDFIX tool for directory clean up.
  • Responsible for documentation of the Microsoft O365/Exchange and Messaging-computing environment.
  • Providing High Availability Solutions (DAG) for User Mailbox Databases.
  • Experience with windows clustering services and deploying CCR, SCR, LCR
  • Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policy etc.
  • Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.
  • Creating and deploying of Operating System template images using VMware infrastructure client.
  • Cloning, deploying VMs to template, Templates to VMs, VMotion, Storage VMotion etc. Configured the NTPserver in ESX server for the time synchronization between ESX and VMs.

Environment: Office 365, IMAP, Windows server 2008/2012 servers, Microsoft Exchange Server 2007/2010/2013 , Active Directory, DNS, Outlook Anywhere and Skype for Business, VMware.

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