SUMMARY

• Desktop engineer specializing in application packaging with over 7 years of experience.
• Extensive experience with Wise Package Studio 8.0 and App - v 5.0, Install Shield Admin Studio 12.0
• Good Knowledge and Experienced in creating and editing MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches) and MSI database tables.
• Experience in all stages of the SDLC- requirement gathering, analysis and design, development, test and implementation.
• Worked with virtualization technologies from Microsoft and VM ware on different OS like win-7, 10.
• Able to install and publish the application as per the client requirements.
• Worked on Operating Systems Windows 2000, Windows 2003 Server, and Windows XP Professional, Windows 7 (32-bit, 64 bit), windows 10.
• Worked on migration from Windows7 to Windows 8,10
• Proficiency with Tech Review about the .EXE and .MSI files for application packaging and Transformation
• Good knowledge on working with application repackaging of the given .EXE files and application transforms of the given .MSI Package using Install Shield Admin Studio and Wise Package Studio
• Creating / maintaining custom VBS Scripting.
• Experience of preparing scheduling and communication for mass roll out across multi-site location.
• Working on exchange server patching to stop the services and mount the database and check the servers DGA maintenance mode.
• Creating automated software packages for deployment using Altiris 7.0, 7.1 and SCCM 2007/2012/2016.
• Experience working with EXE, MSI, MSM, MST, and MSP
• Sound Knowledge of Windows Registry, File System, Services, ODBC Connections, COM objects, Devices, Security, Windows 2000 Active directory services and other facets of Windows OS
• Extensive troubleshooting and problem-solving skills.
• Experience using troubleshooting tools ORCA, FILEMON, and REGMON
• Scripting languages to customize installation packages Wise Script, VB Script, Perl, Python and Power Shell.
• Worked with diverse business clients to gather installation requirements, develop test plans, and direct user acceptance testing.
• Worked with App V sequencer and client for sequencing testing and troubleshooting virtual applications.
• Knowledge of all networking technologies TCP/IP, DNS, DHCP.
• Experience in LANDesk Management Suite and LANDesk Application Virtualization.
• Ability to support multi-tasking, client service, a good team player, and organizational skills
• Trouble shooting of enterprise package deployments & imaging/tasks.
• Experience with group policy and reviewing existing policies and proposed changes to increase performance and efficiency.

TECHNICAL SKILLS

Operating Systems: Windows 10/Windows 8.1/ Windows 7/ Vista/ XP.

Packaging Tools: Wise Package Studio, Install Shield, Admin Studio, Microsoft App v, VMware Thin app, Xen App.

Scripting Languages: Power shell, Wise scripting, Batch scripting, VB script.

Technologies: Windows Installer (MSI), Active Directory, Windows Script, Orca, Wise Script, Group Policy (GPO), Win batch/DOS batch.

Databases: Oracle 11gR2, 10gR2 RAC, 9i, 8i, MS Access, MS SQL Server.

Deployment Tools: SCCM 2016/2012/2007 , MDT 2012, LANDesk.

Troubleshooting Tools: Orca, File monitor, Registry monitor, Process monitor, Dependency Walker, Beyond Compare, Picture taker, Exam diff, Windows installer log utility tool.

Imaging Tools: Norton Ghost, VMware, Boot magic, Microsoft Virtual PC, SUN Virtual Box.

Virtual Computing Tool: VM ware work station, Hyper-V.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

SCCM Engineer

Responsibilities:

• Administered Microsoft SMS servers for client/agent installation, software distribution, creation of advertisements and collections, hardware/software inventory, and software metering.
• Leveraged SMS Reporting and Query tools for the management of global enterprise resources including desktops, laptops, and windows servers in 83000-Windows users\' environment.
• Worked hand in hand with the Change and Release Management teams to ensure smooth delivery.
• Worked on patch management and software updates.
• Adhered to the firm's patch deployment process.
• Generating SCCM custom SQL reports.
• Created SCCM collection using business criteria package and advertisements.
• Monitored SCCM platform health and mitigated issues as needed.
• Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships to troubleshoot SCCM related issues.
• Continually looked-for ways to improve, optimize, and streamline software deployment process to ensure smooth, uninterrupted delivery to the business users.
• Interfaced with the various stakeholders (business sponsors, application developers, and other support personnel) to plan, deploy, troubleshoot, and support application deployments; analyzed/rectified post deployment figures to meet optimum results.
• Maintenance and troubleshooting of SCCM, and client workstations
• Administered Microsoft SMS servers for client/agent installation, software distribution, creation of advertisements and collections, hardware/software inventory, and software metering.
• Advertised and managed packages and collections in SCCM environment.
• Patch Management Administrator (SCCM/WSUS), DP, MP, SLP, FSP, New Site Configuration\ Upgradation (From SCCM 2012 to SCCM 1602) & Site Migration from (SCCM 2012 to SCCM 1602)
• Created tasks and collections as well as updated/performed troubleshooting of distribution point issues for package deployments.
• Approved/Rejected software pilots/productions.
• Performed troubleshooting on machine clients when software failed to install on boxes.

Environment: Admin Studio, orca, VB Script, VMware work station windows 10, Win 8,7. Power-shell Script,SCCM, 2016, 2012.

Confidential, Greenville, SC

SCCM Application Packager

Responsibilities:

• Creation and testing of packages for both the Citrix and desktop (XP and Windows 7) environments using Install shield and Wise.
• Worked on install shield 15, Admin studio 15, to create msi package to deploy on to windows 7, 32bit, 64bit workstations.
• Repackaging of legacy installations in MSI format.
• Legacy application isolation using Citrix isolation environments.
• Scripting (VB script) for custom actions, Citrix application launch scripts and for Active Directory administration.
• Provided infrastructure and design guidance for setting up and maintaining SCCM 2012 environments.
• Provided risk assessment and remediation guidance for SCCM infrastructures.
• Application sequencing using Microsoft’s APP-V.
• Creation of virtual machine builds for testing purposes (VMware).
• Provided third level technical support under both the server and desktop environments.
• Used LANDesk software for the system management.
• Part of the desktop support team to test both hardware and software issues.
• Troubleshooting package issues related to files, the registry, user profiles and permissions.
• Migration of Packages from older Citrix environments (and also desktop) to newer Citrix versions.
• Administration and support of users within the various Citrix farms (PS4, PS4.5).
• Application deployment using SCCM 2012, MDT, Altiris 7.0, 7.1.
• Setup and configured SCCM Operating System Deployment (OSD) for Windows XP and Windows 7, this also included managing all task sequences/images for the different HALs on Windows 7 as well as windows 10.
• Developed and executed on enterprise workstation imaging / deployment methodologyfor Windows XP and Windows 7
• Developed and executed on application patching utilizing System Center Updates Publisher 4.5 for security patching non-Microsoft applications
• Development of information gathering & document processing web services in C# (ASP.NET).
• Entire packaging workflow management from initial submission to deployment/delivery.
• Creating of a SharePoint repository to share packaging documentation and VB scripts.

Environment: Admin Studio 15, APP-V 4.6 and 5.0, VMware Workstation 10, Windows 7, 8.0, SCCM 2012, Altiris 7.0 and 7.1, Citrix Server, VB Script, PowerShell.

Confidential, Coraopolis, PA

Application Packager/SCCM Admin

Responsibilities:

• Worked on Windows XP to Windows 7 Migration Project.
• SCCM 2007 was used extensively for deployment of packages (creating collections, Advertisement, Configuration Manager Console, Package definition, Distribution points, Reporting).
• Worked on various applications to build upgrades and patches (MSP) according to the package requirement.
• Responsible for Operating System Deployment (OSD), image deployment, and software deployment
• Identifying and resolving SCCM 2007 deployment issues
• Keep management, business stakeholders, and project managers informed on deployment progress and/or issues
• Understand, install, and maintain SCCM 2007 infrastructure
• Respond to any SCCM infrastructure alarms/incidents and resolve issues
• Created VB scripts and packages for deployment via SCCM 2007
• Created SCCM collection using business criteria, package and advertisements
• Experience in Creating Task Sequences for business application packages
• Deploying software and driver packages to client environment.
• Manage collection membership queries
• Generating report templates using Report Builder
• Creating & Managing software inventory reports using SCCM queries
• Generating SCCM custom (SQL) reports
• Work closely with engineers and senior technicians to communicate problems encountered and implement temporary and permanent corrective actions
• Perform OSD Task Sequence Account and security management of Active Directory, user profiles, user account policies.
• Provided infrastructure and design guidance for setting up and maintaining SCCM 2007, LANDesk environments.
• Provided Risk Assessment and remediation guidance for SCCM 2007 infrastructures
• Provided guidance on creating custom reports utilizing the SCCM DB using custom SQL queries and SQL Reporting Services
• Monitored SCCM platform health and mitigated issues as needed.
• Documenting step-by-step process used for Repackaging and testing which includes custom action scripts.

Environment: Windows 7 32,64-bit, Install shield Spring 2012, Admin studio 14.0, Microsoft App v 4.6sp1, Wise Packaging studio 7.0 Orca, VB script, VM Ware, SCCM 2007,2012, LANDesk

Confidential, Cambridge, MA

Application Packager/SCCM Admin

Responsibilities:

• Worked on Windows XP to Windows 7 Migration Project.
• Repackaging third party applications in to .Msi format to support company standards and distribution methods.
• Worked on Install shield 11, Admin studio 11 to create .Msi packages to deploy on to windows 7 (64bit) workstations.
• Created silent installs to various vendor applications and also created Transforms to vendor MSIs using install shield Tuner and Orca.
• Customize different versions Microsoft Office products according to the client requirements. (Used OCT for Office 2007 and 2010, ORK for Office 2003 versions).
• Provided infrastructure and design guidance for setting up and maintaining SCCM 2007 environments.
• Provided Risk Assessment and remediation guidance for SCCM infrastructures.
• Expertise in writing custom actions using VB script.
• Experience in troubleshooting package issues using third party tools like Process monitor, beyond compare, Dependency walker etc.
• Analyzing the various technical problems during the UAT and providing timely resolution of issues in both the Citrix Xen desktop and windows environment.
• Installing packages in system context on production build and complete QA testing before rolling out.
• Troubleshooting of packaged Applications in both the Windows and Citrix environment
• Testing applications in different user profiles (Admin and standard Users) make sure that they function properly for all users on the managed Windows 7 Platform.
• Documenting step-by-step process used for Repackaging and testing which includes custom action scripts.
• Interacting with end users to perform application functionality test.
• Experience with Adobe Custom wizard to create transform for Adobe products and having very good experience in packaging Adobe creative suite products.
• Worked on VMware sessions for packaging and testing.

Environment: Windows 7 32,64-bit, Install Shield, Admin studio 11.0 Microsoft App v, Orca, VB script, VM Ware, Citrix Xen-Desktop, Citrix XenApp, SCCM 2007.

Confidential

Packaging\Deployment Consultant

Responsibilities:

• Creating packaging template to facilitate the process and best practices.
• Worked on complex packages and in-house applications like oracle, Hyperion suite
• Worked on core applications like office, Adobe, IE
• Monitoring packaging activities including each package cycle from start to finish.
• Interaction with clients and vendors all over the world.
• Used SMS 2003 Deployment packages, create queries, and advertisements.
• Packaged applications using wise packaging studio and InstallShield
• Issue management and onsite client support.
• Problem management and technical support to both client and CFOs
• Project scope and meetings
• Queue management and packaging discovery
• Support Imaging team for complex and core applications.
• Client interaction and problem solving.
• Implementing the best practices for packaging team.
• Created a test lab with desktop team to replicate global environment.
• Conducted parallel testing on 6 different desktop images to ensure compatibility of applications.

Environment: Wise Package Studio, Windows XP2, VB Script, SMS, VMWARE, SCCM 2007